Between July 25th, 2018, until July 31st, 2018, Spas Direct encouraged reviewers to write either a positive or negative review regarding their services. Reviews published would receive a spare pool filter (valued at approximately $20). It is possible that the reviews below may have received this incentive. These reviews adhere to ieatwords’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Reviewer Photos & Videos
ColeenSouth East Queensland, QLD
Love my spa
I love my spa, best thing I ever bought . Lovely when we get home after a long week and relax with a beveridge or two . Excited to use ig kn the winter time too
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Sarge VFFVHunter Region, NSW
- Spas Direct Online Store
- Verified customer
Perfect for the family
love our Spa. The family chills all the time listening to their fave tunes. Great to use after a long hard day on the bike or work. Even better when having friends for a bbq and drinks
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A great spa!
A great spa once set up. I use it at least once a week. It needed instructions on maintaining water and chemicals but once researched it works amazing. With different heat settings also for people who dont use their spas often.
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Couldn't be happier...
I'm in the pool nearly everyday, either swimming laps or kicking back... Spa is easy to maintain as it doesn't need daily monitoring. Covers easy to take on and off.
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Great customer experience
We have used our spa most days since purchasing. Our sales rep has been amazing any question we can contact them and had any questions answered within a hour. So far so good. Highly recommended!
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SheraleeSouth East Queensland, QLD
- Spas Direct Online Store
- Verified customer
Lovely to sit in a relax. Worth every cent!
I’ve only had my spa week, But plan to use as often as I can. My partner does the maintenance but doesn’t seem to hard to keep clean. Love the lockable lid and the light sets the mood!
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MelIllawarra, NSW
Fantastic!
Easy to order.
Plug in and play.
Easy to use control system and looks amazing.
Very happy.
No complaints.
Was wary of buying online without seeing it but it's amazing so happy we did!
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ShelleyGreater Melbourne (Inner), VIC
- Spas Direct Online Store
- Verified customer
So relaxing, I'm so happy with my purchase
We purchased a spa, it was a very easy transaction over the phone as we had viewed the style we wanted on the internet. There was plenty of information available to understand what we were getting for our money. When we picked up the spa from the warehouse they were professional and helpful. We got the spa home and had it set up pretty much within 3 days. We have now had it for about 6 weeks and I think there has only been 3 days that I have not gotten into it. I jump in the morning after my walk or in my lunch break as have been working from home(thanks ISO) or after work, it does not matter what time of day as it is always hot so it feel just luxurious. We could not be happier with our purchase.
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Steve H.Perth, WA
Lifesaver this Lockdown
Spas Direct offered excellent value for money, so much so that at first we were a little sceptical thinking 'what's wrong, why so cheap? We purchased a spa for delivery to coincide with the keys to our new build, delivery was timely and setup was simple. We did however have a small issue with the spa resetting and restarting itself regularly. The Spas Direct tech guys were helpful, ordered a replacement part for delivery and a tech to install. These things happen and was rectified without fuss. We have enjoyed a great spa ever since, and it has proved to be a lifesaver during the COVID lockdown period. Thanks guys.
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CLM
- 2 reviews
Love our spa!
Love our spa don’t know how we lived without it! We live in it! Best thing in Winter and the kids love the speakers to play their music. So good!
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SofiaGreater Melbourne (Outer), VIC
Love love love my spa
I was wanting a spa for a very long time but couldn't afford until now with the Zip pay thanks and we use the spa at least 3 times a week. It is so easy to maintain I have no problem keeping it clean. Cheers
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ErhardWestern Australia
Fantastic service!
The Maui Deluxe spa is just fantastic value for money. Its the best spa we have ever owned and we use it every single day. Would definitely recommend. Low maintenance!
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MelisaNorthern Region, NSW
We love our spa!
We use our spa almost every day! We love it. It was easy to set up, super easy to keep clean and was delivered to our rural town very quickly.
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Kerrie GarsideSouth East Queensland, QLD
- 2 reviews
- Spas Direct Online Store
- Verified customer
I just love our spa pool!
We purchased the 3 seater spa 4 months ago and it is PERFECT!
It is surprisingly roomy and fits beautifully in our alfresco area. It gets used most days and is especially welcomed after a workout and in these times of C19 restrictions.
I love it
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Plunge pool, swim spa
We use our spa a few times during the week after work and all weekend, the grand kids have the best time as it’s a great depth with plenty of room. Keeping the plunge pool clean is super easy, 90gm of chlorine added to the water after swimming is all we need to do and run the pump/filter around 4hrs a day which keeps it clean and lovely and warm :-) we also add half a bag of magnesium every 3 months to help with aching muscles and leaves your skin soft.
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KayWestern District, VIC
Holiday at home!
We love our new spa beyond words!! It’s like a at home everyday, couldn’t be happier! We use it almost every day sometimes twice a day. Fun for the whole family.
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What a transformation!!
We purchased our Jupiter Deluxe late last year & we absolutely love it!! It has totally transformed our outdoor area. Definitely the best purchase we have made, we are in there all the time.
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Glenn H.Central Highlands and Goldfields, VIC
- 2 reviews
Wow blown away!!!!!!
A+++ Service AAA+ Quality
& the best spas in the business!!!!
So happy with my purchase of the molokai deluxe spa what a beauty it gets used every single day/night runs like a dream, why didn’t i get one sooner!!!!!
Highly recommend these guys at spas direct for all your modern spa needs, you wont be disappointed a great Aussie business that will look after you all the way
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SammyHunter Region, NSW
- 2 reviews
- Spas Direct Online Store
- Verified customer
Love my spa it helped me to stay seine in isolation hope I want have any future issues just love my spa
I use it Every day sometimes twice so far
Couldn’t imagine my life without it
Love my spa
So far so good love being able to put a nice scent in it too
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- Spas Direct Online Store
- Verified customer
Spa is great!
We love our new Palm deluxe spa and use it everyday. Interest free option to buy was the selling point for us. Being first time Spa owners the instruction manual that came with the spa was not great and the aftercare customer service is not very good. A few you tube videos and google assistance and we were up and running.
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Questions & Answers
Peter C.asked
Is there a spas direct in ballarat?
2 answers
AfterSalesSpas Direct
Hello, here is a link to where our showrooms are located https://www.spas.direct/showroom-location you can also call 0411399652 for more info.
Grant R.asked
Extremely disappointing with the quality of the product and after sales service. I bought a spa from Spas Direct and paid in full, it was delivered on 28 Mayember 2018, it looked fine after delivery, as it was Christmas time, we only used the spa a couple of times, on 28 December 2018 i noticed a crack in the acrylic, i toke photos and told them straight away, they told me to put in an online warranty claim, i did. After 3.5 months of chase up phone calls and emails telling me that they are getting quotes and will fix it. On 4 April 2018 i wrote a letter to the company and Fair Trading Queensland, Kylie emailed back 22 minutes later stating i should have notified them within 24 hours if there was a problem and they will not be fixing it, however their website states 8 year acrylic warranty. I hope everyone out there does not get treated the way we did. Prill - NSW
2 answers
Hi, We have had the same problem you have both had - Kylie has been promising that we will get our side panels fixed - been over 1 year and now emails are bouncing back and no response from telephone messages. Extremely back COMPANY to deal with and I certainly wouldn't recommend them to ANYONE..
AfterSalesSpas Direct
Please NOTE this is NOT our page, we do NOT monitor these comments, If you have questions please follow this procedure. Call us directly on 1300772734 and some one will return your call. As a courtesy we will follow your call up with a text message ensuring someone made contact with you. You can also email us directly at [email protected]. Our website also has a live Chat feature where you can speak to an after sales person online. Once you call us you many find we might over contact you. Regards Spas Direct.
Ishaasked
Hi Team,
I am trying to contact Spa direct in regards to my recent purchase. The control panel is locked and i can't operate.
Person who made the sale is not responding to my messages and text. Service person is saying he won't come and fix the spa till he get confirmation from spa direct. Have raised numerous tickets but response to anything.
Can you please let me know what's the best way to expect from customer service from Spa direct ? Or is it how the customers are treated once the sale is made ?
Thanks,
Isha
1 answer
AfterSalesSpas Direct
Isha, Please let me know your invoice number, sorry but we do not monitor the website, its always best to contact us directly
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