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Reviews

4.5

492 reviews
5
(368)
4
(73)
3
(13)
2
(2)
1
(36)
  • Value for Money
    4.6 (222)
  • Cleaning & Maintenance
    4.6 (215)
  • Product Quality
    4.6 (222)
  • Return Claim MadeYes (8) · No (215)
  • Shipping
    4.5 (79)
  • Warranty Claim MadeYes (34) · No (180)
  • Purchase Type
  • Customer Service
    4.4 (59)
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Andrew

AndrewSouth East Queensland, QLD

Absolute Must

published

My family use our spa weekly. Very easy to clean and maintain, there is no better way to wind down after a busy week then to lay back and unwind

Christopher

ChristopherSouth East Queensland, QLD

Amazing spa

published

The new spa is an amazing addition to the family we have all been using it every day the whole family are absolutely loving it. It’s so relaxing after a long day.

Kristy

KristyGippsland, VIC

Best thing we have purchased

published

We love that we can use our swim spa all year round.. our family loves our spa and we spend more time using it than we thought we would have ! Zip pay made it affordable with weekly repayments which made the purchase possible .

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Jojo

JojoNorthern Region, NSW

  • 2 reviews

We absolutely love it... everything was a breeze from the store through to delivery which was seamless.

published

We use it at least 3-4 times a week.. it is super easy to use, although the green tree frogs love it atm so it can get a bit dirty, but easy to clean before we jump in



Lindsay H.

Lindsay H.South East Queensland, QLD

best buy ever

published

we use the spa at least 3-4 times a week all year round. much better than just a pool that you can only use when its warm. lovely just to relax in or for the kids to have fun

Rebecca Pirlo

Rebecca PirloSouth East Queensland, QLD

Absolutely loving it

published

We are absolutely loving our new Spa it’s so relaxing after a days work we get in every day It was delivered within a week of purchase And the delivery guys were very friendly.

Tammy P.

Tammy P.Sydney Surrounds, NSW

Great service A+

published

Got our spa today. It’s amazing. It is exactly what we wanted for an amazing price. I wouldn’t go anywhere else and I will be spreading the news about how wonderful spa direct have been.

Carol Duffy

Carol DuffyPerth, WA

Best thing we’ve ever bought! Absolutely love it!

published

We’ve been in the spa pretty much every day since it was delivered, really easy maintenance, delivery was really quick and the spa is easy to use, the whole family love it, it’s great to use after a work out or a busy day

Shannon H.

Shannon H.Northern Region, NSW

Customer service was flawless!

published

We use our spa at least once a week, would be lost without it.
Once we got put onto a chlorine free product maintenance is now hassle free and less time consuming :)

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Shannon R

Shannon RHunter Region, NSW

  • 2 reviews

Happy with our Maui Deluxe

published

We bought our spa in January this year and it has been excellent value for money. We have never owned a spa, but are so happy we decided to purchase. Our kids love it. My sister has one similar from Spas Direct and was the one who recommended the company. We both love our spas.

Julie

JulieSydney, NSW

  • 2 reviews

Very Happy!

published
J. Adams

J. AdamsIllawarra, NSW

  • 4 reviews

Perfect Purchase

published

Best decision we made was purchasing a Spa. Don't second guess it just get one you won't regret it. Thanks to Spas Direct we took that plunge. Easy service, easy delivery, all we had to do was fill it with water.

Debbie N.

Debbie N.Wheatbelt, WA

2nd Spa purchased now Perfect to say splish / splash & relax Perth & country homes now complete

published

1st Spa purchased was perfect to say the least at our Perth residence - splish / splash & relax Have just ordered another for our country getaway thanking you for your great service & awesome products
Spa used every day & so easy to maintain

Great value for money

published

We use our spa 3/4 times a week it’s great value for money and easy to keep warm and clean. Kids love it in the day we love it at night!

Couldn't live without!

published

The spas direct team were fantastic, I live in a remote town 4 hours from Adeliade and the service, transportation was exceptional, nothing was too hard. Thank you for allowing me to fulfill my dream of finally having a spa in my life.

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Josh Mc

Josh McSouthwest, VIC

Wouldn’t have it any other way!

published

We use our spa atleast once a week. It’s so relaxing to be able to climb into it no matter the weather. Excellent product and would highly recommend to anyone looking to purchase a spa!

Great Investment & Best Relaxation Tool

published

Absolutely Love Our Spa, We Use It Daily and It Is The Best Relaxation Tool After A Long Day. It Is Totally Worth The Investment, You Won’t Be Disappointed. So Easy To Maintain & Love That It Can Be Used All Year Long.

Loving our new spa

published

The spa is awesome and we enjoy it 4-5 times a week. The power from the Jets are awesome, great way to relax. When we need after sales support requires chasing up tho.

Best Thing we have ever bought

published

We love our spa. Once we downloaded the manual for the touch screen keypad we worked out how to use it properly. We enjoy spending quality time together in it. It's easy to use and maintain

Shannon Kennedy

Shannon KennedyPerth, WA

  • 7 reviews

6 months on - still great

published

We use our spa just about every day . It is so easy to maintain. We add a cup of granulated chlorine dissolved in a bucket of water each day and then change the water completely every 2-4 months. We also hose down the filters every fortnight . That’s it!

Page 3 of 25
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Questions & Answers

Peter C.

Peter C.asked

Spas Direct

Is there a spas direct in ballarat?

2 answers
Shane and Deb
Shane and Deb

No

Spas Direct
AfterSalesSpas Direct

Hello, here is a link to where our showrooms are located https://www.spas.direct/showroom-location you can also call 0411399652 for more info.

Grant R.

Grant R.asked

Spas Direct Online Store

Extremely disappointing with the quality of the product and after sales service. I bought a spa from Spas Direct and paid in full, it was delivered on 28 Mayember 2018, it looked fine after delivery, as it was Christmas time, we only used the spa a couple of times, on 28 December 2018 i noticed a crack in the acrylic, i toke photos and told them straight away, they told me to put in an online warranty claim, i did. After 3.5 months of chase up phone calls and emails telling me that they are getting quotes and will fix it. On 4 April 2018 i wrote a letter to the company and Fair Trading Queensland, Kylie emailed back 22 minutes later stating i should have notified them within 24 hours if there was a problem and they will not be fixing it, however their website states 8 year acrylic warranty. I hope everyone out there does not get treated the way we did. Prill - NSW

2 answers
Tania
Tania

Hi, We have had the same problem you have both had - Kylie has been promising that we will get our side panels fixed - been over 1 year and now emails are bouncing back and no response from telephone messages. Extremely back COMPANY to deal with and I certainly wouldn't recommend them to ANYONE..

Spas Direct
AfterSalesSpas Direct

Please NOTE this is NOT our page, we do NOT monitor these comments, If you have questions please follow this procedure. Call us directly on 1300772734 and some one will return your call. As a courtesy we will follow your call up with a text message ensuring someone made contact with you. You can also email us directly at [email protected]. Our website also has a live Chat feature where you can speak to an after sales person online. Once you call us you many find we might over contact you. Regards Spas Direct.

Isha

Ishaasked

Spas Direct

Hi Team,

I am trying to contact Spa direct in regards to my recent purchase. The control panel is locked and i can't operate.
Person who made the sale is not responding to my messages and text. Service person is saying he won't come and fix the spa till he get confirmation from spa direct. Have raised numerous tickets but response to anything.

Can you please let me know what's the best way to expect from customer service from Spa direct ? Or is it how the customers are treated once the sale is made ?

Thanks,
Isha

1 answer
Spas Direct
AfterSalesSpas Direct

Isha, Please let me know your invoice number, sorry but we do not monitor the website, its always best to contact us directly

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