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Reviews

4.7

63 reviews
5
(55)
4
(4)
3
(0)
2
(2)
1
(2)
  • Build Stage
    • Post-Construction (45)
    • Pre-Construction (3)
    • Mid-Construction (1)
  • Customer Service
    4.7 (38)
  • Site Admin
    4.7 (32)
  • Timeliness
    4.7 (31)
  • Structural Integrity
    4.9 (30)
  • Plumbing & Waterproofing
    4.7 (30)
  • Electrical & Lighting
    4.8 (30)
  • Flooring
    4.8 (29)
  • Transparency
    4.9 (30)
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Nikki A.

Nikki A.Northern Region, NSW

Smooth sailing from start to finish

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Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJuly 2022
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1 comment
Stroud Homes
James S.Stroud Homes
Satish V.

Satish V.Mid North Coast, NSW

  • 2 reviews

Port Macquarie Stroud homes make you feel Proud and Builder Mr. Joel make your dreams Royal .

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2018
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1 comment
Stroud Homes
James S.Stroud Homes
Prue Allen

Prue AllenMid North Coast, NSW

Outstanding Customer service and quality!!

published
  • +1
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJune 2018
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1 comment
Stroud Homes
James S.Stroud Homes
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Claire S

Claire SMurrumbidgee Region, NSW

Our dream build became a reality

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMay 2022
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1 comment
Stroud Homes
James S.Stroud Homes
Neil B

Neil BMid North Coast, NSW

Stroud Homes Port Macquarie first home

published

We made initial contact with Joel after a major problem arose with another builder. Joel was able to help and the issue we had was not a problem for him. He was not only able to build our custom design at a better price but included more. Through the build process Joel and his team always went the extra step to make sure we achieved an even better outcome than we expected. Following completion of our home Stroud's customer service has been great.

If the opportunity arose to build another home, would we use Joel and his team at Stroud Homes Port Macquarie? absolutely.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateSeptember 2017
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1 comment
Stroud Homes
James S.Stroud Homes
Lyn and Mark

Lyn and MarkRichmond-Tweed, NSW

  • 2 reviews

Professional service

published

From the moment we met Amelia at sales through to building with Rohan, we received highly professional service. We would build again if we could guarantee working with those two!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2022
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1 comment
Stroud Homes
James S.Stroud Homes
S.G.J.B

S.G.J.BRichmond-Tweed, NSW

Stroud Northern Rivers / Tweed Heads Best building Experience in the area!!!!

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Build StagePre-Construction
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1 comment
Stroud Homes
James S.Stroud Homes
J and M Murray

J and M MurrayMid North Coast, NSW

A home we can be proud of.

published

At initial contact, Joel, Alla and Port Macquarie Stroud Team presented a professional attitude with a friendly and supportive manner. We felt confident our build would proceed without complications.
Workmanship was of the highest quality.
Range of inclusions were beyond our expectations, other builders would class as “extra costs”.
We have just been contacted by Stroud Homes for our 12 month maintenance review and are delighted to report that we have no issues to report.

Customer Service
Transparency
Build StagePost-Construction
Construction End DateApril 2018
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1 comment
Stroud Homes
James S.Stroud Homes
J and K

J and KMid North Coast, NSW

Our family dream home

published
Customer Service
Transparency
Build StagePost-Construction
Construction End DateApril 2022
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1 comment
Stroud Homes
James S.Stroud Homes
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Andrew and Simone Jones

Andrew and Simone JonesMid North Coast, NSW

  • 2 reviews
  • 1 like

DREAM HOME!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJune 2018
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1 comment
Stroud Homes
James S.Stroud Homes
Chris

ChrisMid North Coast, NSW

  • 2 reviews
  • 1 like

Our perfect bush retreat !

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Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateSeptember 2018
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2 comments
Stroud Homes
James S.Stroud Homes
Chris
Chris

Many thanks for the feedback. Joel Alla and their team have done your brand proud. We are so happy with our home and the amazing reaction our visitors provide us.

Sarad

SaradSydney, NSW

An amazing experience, loving our new home

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Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StageMid-Construction
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1 comment
Stroud Homes
James S.Stroud Homes

Review collected in partnership with Stroud Homes

The reviewer stated that an incentive was offered for this review

Rif

RifMid North Coast, NSW

  • 4 reviews

Money Grabbing

published

Finally in our supposedly dream home - with no kitchen splash back, walk in robe that no one can reach and has to be rectified, broken tiles, lousy painting. Project management was nil to hopeless and now when you try and contact them they hang up on you. Worse day of our lives when we walked into their office. They maybe ok building Stroud plans but useless for a custom build - houses started 3 months after ours and they are already in occupation. This is the second review I have written and all head office could say was the build was on time.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateApril 2022
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Ryan T

Ryan TIllawarra, NSW

Great house to become a great home!

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2022
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2 comments
Stroud Homes
James S.Stroud Homes
Ryan T
Ryan T

Thanks James, I honestly could not have opted for a better company to build with, from start to finish and everything in-between it has been great! Well done to all..

Jodi and Matt Wills

Jodi and Matt WillsRichmond-Tweed, NSW

Dream home a perfect reality

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJanuary 2022
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1 comment
Stroud Homes
James S.Stroud Homes
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ChloeJoelJaggerLiffey

ChloeJoelJaggerLiffeyRichmond-Tweed, NSW

Highly recommend to anyone looking to build!! Made building our first house easy and enjoyable!!

published

Stroud were amazing to deal with! All staff are friendly, approachable and made building our first house easy! Everything was exactly as we imagined! We would build with Stroud again any day!

Customer Service
Build StagePost-Construction
1 comment
Stroud Homes
James S.Stroud Homes
Santi L

Santi LRichmond-Tweed, NSW

On point and on time

published

Since starting our journey with Stroud Northern Rivers we have received amazing service. Everything that has been detailed and promised has been met and although we did request quotes elsewhere we easily made the decision to go with Stroud as they are pretty much the only builders that have included everything in our cost, no hidden charges to come, no unknowns. Luke, Larnah and the rest of the team have shown great care and attention toward what for us, as a young family, is a very big step. Thanks guys!

Customer Service
Timeliness
Build StagePre-Construction
1 comment
Stroud Homes
James S.Stroud Homes
Libby W

Libby WSouth East Queensland, QLD

Unethical Conduct - Northern Rivers

published

Our experience with Northern Rivers felt completely unethical.

We felt we were lured under false pretences that we were within budget.
5 months of our time was wasted with designs, negotiating prelim contracts, and the 4 hour colour appointment.
On the day we were supposed to sign the contract we were sent an email saying that they were no where near our budget and the original quote.
A disappointing experience to say the least. 5 months of our time wasted.

Customer Service
Build StagePre-Construction
2 comments
Stroud Homes
James S.Stroud Homes
Libby W
Libby W

UPDATE: Stroud Homes threatened to sue us via lawyer letters for writing our honest review.

Kte142

Kte142Armidale

Can’t be more proud to have a Tamworth Stroud Built Home! - Armidale NSW

published
Build StagePost-Construction
1 comment
Stroud Homes
James S.Stroud Homes
BIBI

BIBISydney

StroudHomes Sydney South West

published
Build StagePost-Construction
1 comment
Stroud Homes
James S.Stroud Homes
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