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Weeks Building Group (page 5 of 5)
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MarySAdelaide
- Verified customer
Thanks for your support weeks team.
We are just beginning our build with weeks building group and have been very impressed with the professionalism of the efficient system we have experienced to get us to this excavation stage. We are true novices in building and have enjoyed working with a team that communicates in plain language and makes selections easier. We are excited with this next stage. Thanks for your support weeks team.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Great Experience. Highly recommend Weeks Building Group
I don't normally write reviews on anything, but I feel it would be remiss of me not to make comment on our builder. We are in the final stages of building our house at Middleton through Weeks Building Group and I can not fault them at any stage. Having lived in the North Eastern Suburbs all of my life, we were unsure of what house to build down near the coast.
During our first meeting with Weeks, we were pleased to be guided by their designer Jonathon regarding the layout and how best to maximise our space. He worked with us to design a pra...Read more
ctical yet classy single storey U Shaped house which suited our wide block. In the end, we love the design. Tick! Selections was made easy due to Roxanne's friendly approach and some of the suggestions made by her have been really useful and have complimented the design. Tick! The tradesmen to date have been exceptional. The brickwork is first class thanks to Steve the bricky and the entire process has been very smooth. Our site supervisor Ben has been happy to work with us as we are doing some of the internal parts ourselves and if we have any concerns, he is readily available to provide answers and when needed, solutions. Tick! I highly recommend Weeks Building Group to anyone looking for a hassle free ( as much as building a new house can be!) builder. They have exceeded our expectations and I am surprised by some of the negative reviews on here. I would definitely build with them again and am happy to recommend them.
1 comment
Weeks B.Weeks Building Group
Hi Kevin,
Thank you very much for your kind review. We are thrilled to hear that you are so happy with your new home, and in particular we are very pleased that we could accommodate your unique desig... Read more
n. We wish you many years of happiness in your new home!Similar opinion? Write a review on ieatwords.com.au!
Other Home Builders
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4.7(1,028)McDonald Jones Homes
4.7(812)AlyAdelaide
- Verified customer
Lost money and time!! Warning to all!
Like many other people on this website we too have had a horrible experience with trying to get a home built with Weeks (or months as they've been christened by some others).
We have had nothing but trouble and bad customer service from Weeks.
We first saw a house and land package advertised through them on realestate.com.au which we enquired about at the start of Feb this year. Upon correspondence we put thru an offer to them for the block of land. The land was also advertised privately by the owner for $380,000. We put thru an offer at the ...Read more
advertised price however it was rejected. We then increased the offer thru dealings with the vendor to $390,000 and he accepted. The next morning we had an email from the sales consultant at Weeks saying she was sorry to inform us the offer had fallen through and the owner was going with someone else. This was incorrect and she later emailed again to say she had made a mistake. We then went into the office to sign the land contract and being the build process. Along the way mistakes occurred and timelines blew out. It took them about 2 weeks to get us an air con quote, amended quotes took weeks to get, things went missing off the floor plans or placed in the wrong spot, plus we got told to do selections, then told not to as it would 'hold things up'...??!?!! The whole time we made them aware of the fact that we were moving interstate at the end of the year and this home was a rental so needs to be done as quickly as possible as we need to be here for it finishing and we need to minimise our holding costs. Nothing was done to keep things running on time and even after I was promised our reports etc would be made a priority they were still delayed. To get things moving Weeks made us sign a Preliminary Design Agreement and pay a $3,000 deposit which would be used for plans, amendments and soil/engineering etc reports done by [name removed]. The kicker is that to get a build contract you HAVE to sign the PDA and pay the cash otherwise you cannot get an accurate indication of the build costs. The problem here is that if you pull out because of price escalations or issues with the builder they will keep both the cash and the reports! That's right, you get NOTHING for the $3,000 you paid to them even though the reports were done by a third party!! The agreement is totally one sided and in the builders favour. Be aware of this as there are builders out there who don't make you do this.... So we paid the cash and signed our lives away to get moving because we wanted to build...With the months passing by and nothing being done (5 months later and plans weren't even in council / we hadn't seen a build contract or any reports), we decided to pull the pin on Weeks. We looked around at a number of other builders who agreed the time frame was not normal and that this was most likely due to the part owner moving to another building company and taking most of the good staff with him. A lot of staff have left or quit in the recent past and the structure of the company is disorganised so different sections don't complete tasks at the same time, they can only do 1 thing at a time. We were told our build contract wouldn't be ready for another 3 or so weeks but once we said we were leaving it was suddenly ready a few days later...what a suprise... After a bunch of back and forth negotiations and many conversations with numerous staff members a compromise could not be agreed upon. We gave our final goodbye and requested a copy of the reports [name removed] had done on our site. We were told by about 3 different staff members that we will only get a copy of the reports if we sign a build contract with them (blackmail) and if we leave for another builder we won't see them at all!! Hmmm, does this seem fair? Afterall we paid the $3,000 for these and they are applicable to our site only. We were told it's 'company policy' not to release the documents however we have spoken to other people who have changed from Weeks and have been provided with the reports. That was a few weeks ago and we are currently in the process of gaining assistance from Consumer and Business Affairs on the matter, if this doesn't get anywhere then we are considering legal action as we have been told by a lawyer that the agreement has unfair contract terms and is in favour of one party (the builder), additionally we had no choice but to sign the document to continue the process. Let this be a warning to anyone looking to build with Weeks, if you do go with them make sure you have plenty of time and money because they have no respect for either. They treat people poorly and hide behind their PDA when things go wrong. They use the PDA as a way of making people build with them even when they are unhappy because they don't want to lose their hard earned money. $3,000 for you may be a months salary but to them it's nothing and that's how they treat it.
2 comments
Weeks B.Weeks Building Group
Hi Aly,
We do apologise that your experience during the Preliminary Design Agreement (PDA) did not meet your expectations. However, it is important to highlight that this process is a practice under... Read more
taken by many in the building industry, as a precursor to signing a Building Contract. The terms and conditions of the agreement are clearly stated and under no circumstances do we attempt to hide any associated costs or services.Thanks for your response. I'm aware of what the PDA means and covers. Not sure how soil reports on our land would be something that's 'exclusive to the Weeks building group'.... it's a rip off and you... Read more
know it. I'm simply informing other first time home builders of the tricks that building companies use to take your money. We have had no problems paying for reports, as mentioned in my review the issue is with the excuses made to keep the reports that we paid for. There is thing specific to Weeks in relation to the reports we are chasing, we have mentioned numerous times we aren't interested in the plans, only the engineering/soil reports etc done by a third partySimilar opinion? Write a review on ieatwords.com.au!
Find out how Weeks Building Group compares to other Home Builders
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CameronWillunga Hill
- 12 reviews
- 27 likes
- Verified customer
Handover a week ago, still no hot water, no communication from Weeks.
Handover was due 28th April (this date was late anyway) - no call from weeks when the date came and went.
Then got told 3, maybe 4 weeks. The date came and went again with no contact.
Handover finally last week, no hot water.
Promised to be installed on Monday - no show.
Promised to be installed yesterday - no show, Weeks unresponsive.
We have a house with no hot water so we can't clean the disaster that was left behind by the trades nor use the house.
We have an unfinished kitchen and no information from Weeks when it will be finished.
If you are thinking of building with a company that treats customers with complete disdain and apathy then Weeks is for you. ...Read more
The post above comprises of about 2% of the issues we have had on this build, if you want to more, stay tuned or PM me.5 comments
Weeks B.Weeks Building Group
Hi Cameron,
Thank you for getting in contact with us. We apologise for any inconvenience you may have experienced. Our construction department will contact you to resolve your concerns.... Read more
Kind regards, Ailsa - Online Communications Coordinator6 days has gone past, the hotwater system is partially installed. We cant install the gas cooktop as the gas plumber didn't put on a tap.
Have no ETA for the kitchen being finished.... Read more
Have just discovered that there is a rafter and purlin where our wood heater flue is supposed to go. I don't see the point of specifying things in selections and then Weeks doing what they feel like.Latest update, we have now been contacted three times by a debt collector because a contractor of Weeks hasn't paid their bill. Why would a builder deal with suppliers who put customers in this position?
Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Happy Ending!
Building with Weeks has been a positive experience. We worked with a skilled team to get a quality home which best suited our block and we managed to stay within our budget. All information and detail of the build was upfront and costs explained and agreed to. The workmanship exceeded our expectations and the finished home with it's landscaped garden is amazing. Customer service whenever contacting head office has been exceptional and we've received great support from our Site Managers who also dealt with the odd mishap efficiently. We would definitely recommend Weeks to others..
1 comment
Weeks B.Weeks Building Group
Hi Lindy,
Thank you very much for your review. It's fantastic to hear that you are pleased with your finished home. I'm glad that you felt supported by our staff throughout your building experience. ... Read more
Thanks again and we wish you many happy years in your new home!Similar opinion? Write a review on ieatwords.com.au!
NODDYMetropolitan Adelaide, SA
- 2 reviews
- Verified customer
Weeks Building Group Don't Go There
After many many months of research, my wife and I selected WEEKS as our new home builder. We worked with them on a customized home design. During this process we were being given regular "budget" pricing updates, for our own budgeting purposes. One of the major items was the footing costs. The sales person built in a price of an extra $31K to cover the difference between their allowance and what a soil report would require for the slab. I questioned her on this figure on several occasions. Not to try and reduce the price but to make sure there...Read more
were no blow outs. I asked if they had built in our area and was told "yes on many occasions". and with that experience they were around the mark with their allowance. So bore logs done, soil report done, Engineers report done price comes in with an additional $21K ON TOP OF THE $31K We are now talking $52K just for the footing costs. I asked Weeks for a copy of the report but was told no they will not release it. This report belonged to Weeks, ( I wonder how consumer affairs would view this ) In addition to the footing cost blow out they also found that the now "indicative" pricing for a number of other already costed items had to increase by another $20K. During a consultive meeting involving the State Manager he slipped by stating that he had instructed his sales staff to under estimate footing costs ( we all know why ) This information only came to the surface after we had paid our deposits. So I am guessing the Weeks thinking, we are emotionally and financially invested we would just bare the extra costs and keep going. After a number of weeks going backward and forwards my wife and i realized we could not trust them and decided to cut our loses. Since then we have signed up with another builder, building a slightly larger home ( approx 6 sq more ) with a fixed quote for the slab at $37K. So WEEKS JUST DON'T GO THERE.2 comments
Weeks B.Weeks Building Group
Good afternoon Noddy,
I’m sorry to hear you are dissatisfied with your building experience. Unfortunately footings do vary for each home design and allotment. These requirements are determined by an independent engineer. ... Read more
As a custom builder, footing costs can only be confirmed upon receipt of the Full Construction Report. Whilst we make every endeavour to ensure our estimates are accurate, regrettably the cost for the footings may vary from the builders initial estimate. For this reason, Weeks Building Group do not enter into a building contract with our clients until costs are confirmed. Instead, a Preliminary Design Agreement is entered into to confirm the home design, structural requirements and associated costs including footings. Documents under this agreement are owned by the builder under the copyright laws. Kind regards, Ailsa – Weeks Building Group Online Communications CoordinatorSorry but I don't think you read my review thoroughly or chose to ignore my point. The Weeks sales consultant was asked a specific question based on their's and Weeks building house's of the size that... Read more
I was considering, in the area that i was building. It would have been fair and reasonable, to be say 10 to 20% off with the estimate, but to be 60%!!! off. To us it shows incompetence or something more sinister! There are other comments I could make about your reply but frankly I have lost interest and have moved on with a builder who has been transparent and honest To anyone reading this, as i stated from my review, "WEEKS GROUP DON'T GO THERE".Similar opinion? Write a review on ieatwords.com.au!
SabVictoria
- Verified customer
Excellent Quality
The workmanship and build quality of our home in Melbourne was excellent and well above our expectations, we are really happy with the finish. We have built several homes over the years with various builders so we found that Week's building Group in Melbourne were extremely pleasant to build with and were accommodating and listened to our needs. The build was well-managed.
June 8th 2017 Update: We recommend them to anyone who is after a quality home!
This is one of a few homes we have built and the second home with Weeks Building Group in...Read more
Melbourne and we must say that the management and construction was again well-managed and hassle free. They are great to deal with and understood our needs and tastes which we feel is very important. We recommend them to anyone who is after a quality home. We were very happy with the workmanship and the whole finish and will build with them again. June 20th 2017 Update: Great personal service and completed on budget This is our second construction with Weeks Building Group in Melbourne Victoria and we have built a few homes with various builders in the past but this construction was our first two storey build. It was completed on budget to a very high standard. They have great taste for interior design which we appreciated the help in that area. Again they never let us down the staff were fantastic from the start it was just so easy and stress free as we didn't have to worry about a thing, they kept us informed of what was due to happen and at what stage. Just so happy with the quality and finishes. We will use them again, definitely.1 comment
Weeks B.Weeks Building Group
Hi Sab,
Thank you very much for your kind words. We're so pleased to hear that you enjoyed your building experience and are happy with the final finish of your home.... Read more
Thank you for the opportunity to build your new home, and we hope to work with you again in the future. Kind regards, Ailsa - Weeks Building Group Online Communications CoordinatorSimilar opinion? Write a review on ieatwords.com.au!
amanda damoAdelaide
- Verified customer
Our Weeks Home
Being first home builders we were very nervous when we started our project, but the whole process was undertaken professionally and finished within the promised timeframe. Weeks provided us with the flexibility to design our own floor plan and the sales teams advise was invaluable. Our building supervisor was very responsive and reliable throughout the entire build which went very smoothly. The quality and finish of the home is exceptional and we would highly recommend Weeks as a builder of choice.
1 comment
Weeks B.Weeks Building Group
Hi Amanda,
Thank you for the kind review. We're glad to hear that as first home builders, we were able to make you feel comfortable throughout the building process. And it's fantastic that you were a... Read more
ble to use our custom design expertise to create your ideal home design.Similar opinion? Write a review on ieatwords.com.au!
Other Home Builders
RaulAdelaide
- Verified customer
Stay away from Weeks Building Group - they build web
Summary:
1. If you are new to building and property market - don't select them at all. They will give you shabby plans and overcharge you for basics.Their standard inclusions are rubbish.
2. If you are looking to buy a "home and land package' with them, then - DON'T SIGN THEIR BUILDING CONTRACT AND PAY BUILD DEPOSIT MONEY TILL THE LAND CONTRACT IS SIGNED BY THE LANDOWNER. If you have already done that, and your contract is still not signed by the owner and after constant follow-up you're told that the owner is away, or on vacation, or cam...Read more
ping somewhere. It's a signal to walk out from the scam. Detailed story: My reason for this review is being two-fold; primarily, they failed to deliver on what was promised and tried to overcharge and extract more money over the agreed land purchase deal. They displayed unethical sales and business practice. Secondarily, they consciously allured me to invest my time and faith in them, so as to provide expert advice, as I was a novice to the Australian property purchase system and was depending on them (my biggest mistake in whole deal). However, they left no stone unturned to cause me extreme physical and mental anguish.1 comment
Weeks B.Weeks Building Group
Weeks Building Group welcomes feedback from our customers and we strive to satisfy any concerns through the building process to achieve our clients expectations. However, this review contains many ina... Read more
ccuracies, is misleading and has nothing to do with the construction of a new home. We vehemently reject many of the assertions made in the review. We do accept that this customer was encouraged to enter a house and land package and signed a contract to acquire land at Plympton Park.Similar opinion? Write a review on ieatwords.com.au!
Find out how Weeks Building Group compares to other Home Builders
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Dales
- 2 reviews
- 1 like
- Verified customer
Our Weeks Experience
We decided to build again and this was going to be our 4th place in a matter of 12 years.
Looked around at many builders and one stood out at the show homes for a range of reason. Firstly pleased what we saw, the quality of work and equally the consultant.
This was the only builder that really allowed and actually helped to perform selections with all sorts of experts out there – one for the kitchen, one for the bricks, one for the electrical etc
All other builders are a half day pounding session of choice and you always get something wrong....Read more
1 comment
Weeks B.Weeks Building Group
Hi Dales,
Thank you for taking the time to post your thoughts about your building experience with Weeks. I am very happy to hear that we were able to quickly and successfully resolve any issues that ... Read more
arose throughout your build, and that you were pleased with the ongoing communication.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
So happy with the process and outcome
I so happy with the entire process of building a house with Weeks Building Group. The initial planning stage was easy and I felt as thought the salesperson listened to me and understood what I wanted in my new home.
The build process was incredibly smooth. The building supervisor ensured that trades were there at appropriate times and there was a limited amount of down time on the site. The workmanship by all trades was monitored closely and held to the highest standard.
To this day I am so happy to have selected Weeks Building Group to build my home and I continue to recommend them.
1 comment
Weeks B.Weeks Building Group
Hi Laura G,
Thank you very much for your kind words.... Read more
We are extremely happy to hear that you enjoyed your building experience and that you are pleased with the final outcome. We wish you many years of happiness in your new home! Kind regards, Ailsa - Weeks Building Group Online Communications CoordinatorSimilar opinion? Write a review on ieatwords.com.au!
ChinAdelaide
- 3 reviews
- 11 likes
- Verified customer
Terrible Company Stay Away From This Company
I signed the preliminary contract in November 2015 and final contract in April 2016. They just started the slab in March 2017. Until start building, they delayed the process so many times unprofessionally and inefficiently. After start building, I thought all hassles are finished but still creating problems and delays. So please stay away from this company even they build with steel frame. I ended up several meetings with General Manager. I don't know the quality of the house going to be. Stay away from this company!!!
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OpinionSouth Australia
- Verified customer
Long process, don't go with them
I have the same situation as the other. It took ages to get the preliminary and final plan to be corrected. Contact signed in August 16, but wasn't accepted till Oct. Now in Feb still waiting for council planning approval. The consultant pretty sure the plan can be approved by asking thousand times before I sign the contract, now council got back to us that we have to move the front setback by 0.5m. Now the consultant said we could go with private certifier, they seem happy to approve the plan so we can get the development approval, I have emai...Read more
led, text message but she seems just ignoring me, she just replied after I have emailed her thousand times!!!! Now it's more than one year already since I signed the preliminary contract and the construction still hasn't started yet, and no one can give me a time frame it can be started..... I just wondering if I can complain to consumer affair regarding their poor communication, poor customer service, and dishonest, seriously!!!! If someone had the same situation, please advice what you did to deal with them.2 comments
Weeks B.Weeks Building Group
Hi there,
I’m so sorry to hear that you have been disappointed with your building process so far. We understand that the admin process can be very frustrating if delays occur, and I’m sorry to hear ... Read more
that our communication has not met your expectations. We would like to work with you to ensure that the remainder of your building process runs as smoothly as possible. Can you please send me an email with your contact details to [email protected] and I will have Management contact you as soon as possible to discuss your concerns.Handover been delayed to no date yet
Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Less than 1 star, what a disgrace!
After spending the last few hours writing a message to your facebook, I got a message to say that it needed to be approved before it will be posted. I highly doubt you will approve it, it isn't very nice but it is certainly 100% truthful and honest!
Disclaimer*** You might need a glass of wine or ten to get through it all because it is a long one!
Hi guys, I thought I'd take the time to post on your Facebook wall seem as though you can't manage the time to respond to a simple email or even knowledge its existence. This email went to vari...Read more
ous people high up within your organisation, including the General Manager, so I am really surprised you haven't gotten back to me (again). I didn't really want to take this to Social Media, but perhaps I might be able to grab your attention with a few truths and to let everyone know what it is really like to build with Weeks Building Group. I recently 'built' a home with you and handover was just shy of 6 months ago. Supposedly this time frame is the same amount of time you quote it takes you to build a house from start to finish. However, here I am, sitting in my family room with a list a mile long of things that are yet to be completed, things to be repaired, things that you've ignored, problems you've left me with, and a dirty great big hole in my pocket and a house I couldn't sell, even if I wanted too! I could go on if you'd like? I guess you could say I am still waiting for you to finish what you were paid for, IN FULL, almost 6 months ago and some acknowledgement for the heartache you've caused and time I've had to take out of my life to get things sorted. To date, my house is still on construction key and I've given you full access at your convenience, so long as I am advised 24 hours prior to attendance of who will be coming and what they will be doing. As I mentioned above, you've also been paid in full, so I really don't see what the big problem is? You have your money and a key so there really isn't an excuse as far as I can see. Perhaps you could tell me, because at this point I'd REALLY love to know!1 comment
Weeks B.Weeks Building Group
Hi Chris,
Thank you for taking the time to raise your concerns. As you are aware from our previous discussions, we are aware that you have experienced a number of frustrations during your building p... Read more
rocess. We regret that your experience has been poor and apologise. We have contacted you regarding these issues, and let me assure you that we will continue to work with you until all of your concerns have been addressed and the issues rectified. We are making some changes in our current procedures in order to improve client communication throughout the building process. We pride ourselves on the quality of our homes and can assure you that we will work with you to finish your home to a standard that you, and we can be proud of. Once again, on behalf of the Weeks Building Group we apologise for your frustration.Similar opinion? Write a review on ieatwords.com.au!
CustomerAdelaide
- Verified customer
I've regretted already 1000 times that I started with Weeks Adelaide Group.
What a terrible builder. The preliminary agreement was signed in September 2015. The preliminary plans were re-issued 4 times, every time with many mistakes. This is despite we provided plans with all dimensions made on our own. Weeks just needed to copy them and they could not do even this. First time the amendment list had around 50 items, next one less and the last one around 10. Every time the correction took 2 MONTHS! The first revision of the drawings took even 4 MONTHS! Imagine my frustration when I was receiving new plans every time aft...Read more
er waiting so long and they were wrong again. Their drafters are absolutely useless. I even proposed to correct the plans for them myself if they gave AutoCad copies. That would be much faster, but they were keeping silence on that proposal. Eventually the preliminary plans were signed in October 2016. It took one year to copy the plans! 2 December 2016 they said that engineering report was done and would be given to me in 3-4 weeks. Today is end of January 2017 and STILL NO REPORT. To get an answer on a question takes weeks. Their consultant I am contacting with only gives my promises that she will answer, then disappear and not answering at all. Now we are going through selections. Choice in their standard range is terrible, but they did not forget to put a condition in their rules that if you supply items on your own, there is a fee for this. The things in the standard range are the cheapest from what can be got from the supplier, but they are good only if you are going to sell the house after the construction, but not to live in it. I have some questions regarding the selections, but the consultant does not answer. Their administrator is useless, to all the questions I asked her reply was to contact to my consultant. Managers in the office are busy, the girl at the reception does not put me through saying that they call me back, but they never call. Too busy with important things I suppose.2 comments
Weeks B.Weeks Building Group
Hi there,
I am so sorry to hear that you have been disappointed with your building process so far. We sincerely apologise for the delays to date and we would like to work with you to ensure the remai... Read more
nder of your building experience meets your expectations. Can you please send me an email with your contact details to [email protected] and I will have Management contact you today to discuss your concerns.Weeks B.Weeks Building Group
Hi there,
Thank you for emailing me with your concerns. We have now contacted you to answer your queries, and I hope this has clarified things for you. Once again I apologise for the delays to date a... Read more
nd I hope that we can work with you to ensure the remainder of your building process meets your expectations. We look forward to hearing from you.Similar opinion? Write a review on ieatwords.com.au!
Find out how Weeks Building Group compares to other Home Builders
Know better, choose better.
- Verified customer
Highly recommend, helpful with design.
Just finished finalising the design and costs of building my first home with weeks, the admin guys have been more than helpful and have addressed any concerns I've had with any additions or changes to the plans.
They have done an amazing job of using every inch of the awkward shaped block to achieve the design to meet my needs, I've recently been diagnosed with a medical condition and weeks design team have been more than helpful with assisting in making a custom design to suit if my condition if it becomes worse.
I would like to thank the weeks team for the assistance and input.
Will update throughout the build.
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- Verified customer
HORRIBLE builder Melbourne Victoria
I have to say, these past 12 months have been on the whole a really terrible time. The highs have well and truly been smothered by the lows. Our happiness has been badly affected, along with our health.
We're so miserable and stressed that at the moment life doesn't really feel worth it.
If there's anyone contemplating building a house please please recognise that basically you are going to have a horrible, horrible time for a very long time Yes, you may end up with a nice home but if your life isn't perfect right now, or you don't deal wi...Read more
th stress very well, or your health isn't perfect then please think long and hard before going for it, especially with Weeks Building Group For them we might just be another number, but it is our dream home and it is probably the biggest thing we ever buy. Why don't they just understand our pain. Plumbing toilets blocked 2 times and damaged plaster, Kitchen doors and handle crooked, floors upstairs squeaks and everything shaking, roof damaged and scratched, external painting no match color with others walls, all wet area tiles crooked and discoloration in grout, external hebel walls cracking, internal plaster cracking, this is after full payment over 350 in June and some of the work not completed. The policy is get the money from customers and run.5 comments
Weeks B.Weeks Building Group
Hi desp,
I am very sorry to hear that you have been dissatisfied with your experience. However, I am pleased to learn that many of the issues you have raised have now been rectified or are currently ... Read more
being completed. Rest assured that we will always fix any building defects on your new home. We understand that building a new home is a stressful experience, however, we do our best to make this experience as easy as possible. I will ensure you are contacted within the next 24 hours to discuss your concerns and can assure you any outstanding items will be completed. Once again, we sincerely apologise for your issues and we will continue to work with you until you are satisfied with the outcome.Weeks B.Weeks Building Group
Hi desp,
Our Construction Department has been trying to contact you, but they have not been successful in reaching you. We would like to ensure any outstanding items are completed, so can you please ... Read more
contact us at your earliest convenience to make the necessary arrangements at [email protected] or 1800 4 93357. We look forward to working with you to finalise the outstanding items.Hi Ailsa it is hard now to fix what is done bad from the start, look last week they tray to fix the paint and now paint all over windows fly screens and flat roof, plus now the flat roof is dent and ... Read more
scratched, and the paint job is worse then before. Now because the workmanship is no good from construction, tray it to fix, it damage it more, like the trade last week looking at upstairs floors, and i got scared of the shaking squeaks floors and he left.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Highly Recommend the Melbourne Team
Early days with these guy but so far so "VERY" good.
I've built twice before but the process with our consultant has been very different as he is an Architect and not just a sales person he was able to design our ideal home and recommend construction methods and materials that would suite our budget. Seeing our new home in 3D and priced with all inclusions prior to paying any money was a wonderful difference. Nothing was too hard to do, I made many changes until we got it right. The team in the office are very friendly and professional.
1 comment
Weeks B.Weeks Building Group
Hi Happy Customer,
Thank you very much for your kind review! We are so happy to hear that you are enjoying the building process and were able to customise your home to suit your exact requirements. ... Read more
Having recently started operations in Melbourne, we are excited to be building for a new range of customers in this vibrant community.Similar opinion? Write a review on ieatwords.com.au!
JADS88South Australia
- 25 reviews
- 13 likes
- Verified customer
Good quality home, but very long process...
When we first went into Weeks we did think that they were going to be quite expensive, turns out they are not too bad and do include heaps more standard items than most builders. Sales rep (Daniel) was fantastic!!!!, even came in on a Good Friday for us to sign the first contracts! Once it went into the selections appointments and build process this is where it took a very very long time... The first few selection appointments were great, Demore (they have the BEST range of gear and high quality), Clayton's Kitchen (best part of our house is th...Read more
e kitchen), Climate Air (LG ducted R/C with Colour ZoneTouch controller VERY good system and extremely quiet can not hear it running in master bedroom at night) etc. The final selections at Weeks head office was okay/average... But a few things made me very disappointed main one been that we were told we could select semi frame-less shower screens at the final appointment... Turns out we couldn't which may seem a small issue, but to me makes a big difference in the en-suite and bathroom look and feel. Also been told by the Weeks selection staff that we had a roller door not panel lift door and when we said no, it is listed on there as panel and that we paid 1300$ extra for it she argued the point and had to go double check. Not good customer service, as we were right! When it went to construction it took over 6 months (to build a 190sqm standard 3bed home) which to me seemed a bit long, they also messed up the oven we picked and installed the wrong one (which turns out to be better and sits nicer in the kitchen... LUCKY) so that was not so bad. Few times when we went past after lock up stage, we were actually the ones doing lock up as they did not seem to bother to lock up. The tiler was fantastic! And the Kitchen is amazing, Clayton's Kitchens are great, that's for sure. Who ever painted half our house, should go back to painting school, as half the house is so bad, we will need to repaint at some stage.3 comments
Weeks B.Weeks Building Group
Hi there JADS88,
Thank you very much for your review. We really appreciate your constructive feedback about your experience building with us.... Read more
We are sorry to hear that you were not satisfied with your painting. We would like to remedy this situation and repaint your home. Could you please send us an email with your contact details to [email protected] and I will forward them to our maintenance team? Thanks again for your kind words and also your constructive comments. We will endeavour to take these on board and improve our service in the future. Kind regards, Ailsa - Weeks Building Group Communications CoordinatorHi Ailsa, I highly appreciate your response to this and have emailed accordingly.
So it seems, promise after promise Weeks, you still have not been out to do what you said? A painter was organised for 3 Fridays ago... No phone call no nothing. It is very clear now, that once you ha... Read more
ve the clients money and hand over is complete, you have no care on anything else. Very sad and I would not recommend Weeks as a first home builder. At our age, lots of friends have asked who we built with. We tell them Weeks, but if you want a house that doesn't take over a year to build (this is a normal 3bed 185sqm house) and if you want timely service and after build service, then do not bother with Weeks. 2 friends of ours were thinking of it, but have recently signed with other builders, both spending 200K plus on the build. Not good enough.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
We love our new home
First time build for us and we are extremely happy that we chose the Weeks Building Group to undertake our project. First impressions were of a very attentive professional team willing to go the extra mile to deliver the homes and results we set out to achieve. During the build we were very impressed by the quality of the trades in all areas, and the professionalism by which the project was being managed. Any issues we had were dealt with promptly and professionally. We were blown away by the build quality, attention to detail and the outstanding customer service we received. A very positive experience indeed, I would not hesitate to build with Weeks again.
1 comment
Weeks B.Weeks Building Group
Thank you for your kind words Paul. We are so happy to hear that you love your new home and we wish you many years of happiness enjoying it! We hope to see you again for your next build. Kind regards,... Read more
Weeks Building Group Communications Coordinator, Ailsa.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Allie Pallieasked
Weeks Building Group, please tell me why you reply to the positive reviews but you don’t reply to the negative reviews?
Customer service 101 days you respond to ALL feedback.
I’d love to hear how you justify the terrible things people say in their reviews. If you were in the right you would respond to clear up the situation and you would also reach out to the customer and offer to fix the problem. But you do neither.
Anyone reading this DO NOT USE WEEKS GROUP, they just want your money. They’re a cash cow and don’t build for the love of building or a passion for their craft.
There may be positive reviews but given there’s 20 people who have had such a bad experience they gave it 1 star, do you really want to risk being one of those people and have your dream of building your own home turn into a nightmare?
6 answers
Wow Allie Pallie you must have had a really bad experience with Weeks - you sound so angry. We have been very fortunate we have had a great experience with them. I hope things improve for you.
Also did you speak to them directly?Your review talks about Weeks not responding to negative reviews so I was just wondering if you/they had made contact.
Well I’ve been really patient. I do agree with your review. I keep getting promised things will happen but everyday the same thing. It’s all about money. I’m in the 10th month now and was told the handover will be 5-6 months. I keep giving Weeks the benefit of the doubt but today I’ve had enough. I’ve had 3 supervisors and I can’t understand why they can’t supervise. There are some really professional people working for Weeks but unfortunately they will be judged by their weakest link. I still have issues that need to be sorted out and hopefully they will be addressed soon.
Markasked
Original contracted end date was October 2018 the new one is Feb 2022 does it matter?
No answers
Eve Ceeasked
Has anyone built a Weeks home on the Copper Coast. SA?
1 answer
Well i'm not from the Copper Coast.
I know of 2 houses within 10 km of the Weeks Building Group Head Office that are massively behind schedule.
Build estimate for a 2 story is 9-12 months from the time the slab is poured. 1 house is Almost finished after 18 months.
Weeks don't do onsite advertising for a reason i guess :/
As for the Slab costs, you wont know until you fork out the $4k. Our sales guy says he made a very generous allowance for the slab... that blew out by 75% !
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Weeks B.Weeks Building Group
Hi Mary,
Kind regards, Ailsa - Weeks Building Group Online Communications CoordinatorThank you very much for your kind words. We are thrilled to hear that you've enjoyed your building experience so far and we look forward to delivering a final quality home that you will love.... Read more