The noise from the compressor, which constantly cuts in and out every 5 seconds, is totally unacceptable. We have had to build a sound barrier around ours costing more money and it is still bloody noisy. Very disappointing given the literature states it is quiet. The installer and Actron have been out, done all their sound measurements and it is all within their stated literature. Well the literature can't explain grinding, scraping, vibration and tick ticking noises every 4/5 seconds. I'm hoping the bills live up to their literature as we awai...Read more

I researched replacement of my ducted air conditioning units very closely and discovered some very misleading information which I feel obligated to bring to the attention of the market.
Actron and some other manufacturers make three different technologies. These technologies vary in the way the compressor regulates the supply of the gas to the evaporator to maintain the set temperature. The three technologies have significant differences in power usage efficiency and noise levels.
Actron have the Standard, ESP Plus and ESP Platinum models.
...Read more

Our home is 22 years old. The original owners installed an ActonAir ducted system. We have owned the home for 10 years. The original system performed without fault until winter 2015 when a control board on the outside unit failed after 21 years. The replacement part was going to cost over $600 so we opted to install a replacement ESP Plus system because it offered greater energy efficiency. The ability to close down to a single zone is brilliant. The new system was installed in November 2015 with all parts replaced except the return duct and fi...Read more

Called for service as the display was showing E9 constantly as an error and also loud clicking noises in all the rooms where ducts are when unit turned on for half an hour. Was charged by Actron for $165, they explained that the return air ducts, 1 totally collapsed( probably due to someone walking on it) and 1 functioning at 50%. They didn't fix the clicking noise and advised that a quote would be sent in 3 days. Quote came back for $839 and so we got another company to repair and replace return air ducts for $300! The new repairer advised tha...Read more

It has been two months since the installation of the Air Conditioner started. It seems no-one can get the wireless control app ActronConnect to work. I've had the installers come over four different times specifically to connect it. They've climbed into the roof space and reset the WiFi module a dozen times. They've replaced the WiFi module. They got someone from Actron to come out and have a go. I've replaced my router. The app keeps crashing. Actually, that's giving it too much credit. By saying it crashes, I'm implying that at some point it ...Read more

We bought it in 2007 for the price of a brand new small car. Within the first 2 months, it broke down during the hottest period over Christmas. It just blew air, no cold air, just air. It was repaired under warranty.
We have had it serviced every year. And has worked well for these proceeding years.Then the other evening when we arrived home after work, turning it on, only hot air came out. The company we bought it through is no longer, but I finally found someone who could come out and he states that it is the compressor that is gone. A bil...Read more

Ever since I built my house in 2010 I have had nothing but problems with this ducted air conditioner . I have had The installers Pact heating & cooling out every year since I have had it and it fails every year when we need it the most . We gave the same issue every year where it just starts blowing warm air, they add more coolant and say see how it goes & then it lasts for the rest of the summer & the next year the same thing happens ! Now of course it's out of warranty & I have to pay to fix the same problem it had when it was first insta...Read more

We had this unit installed and could not be happier, works great, does the job and we also had actron connect added, on our way home from Sydney just click on the app and turn the system on, East Coast Air in Maitland installed it and were the utmost professionals, I don't think you can go past this brand on quality, price and user friendliness, I let the experts advise me on the correct size for my situation and was a little hesitant on there recommendation, I actually thought it was too small, but they got it right, I would recommend this bra...Read more

Australian disgrace is what I would say about the Actron ESP+.
Since day 1 the unit has been a problem with "loading and unloading" noise which is so bad you can hear it over 15m away out on the public street, not to mention noise that keeps you awake when it is working at night and neighbours complain about noise.
Installer say's it is normal.
Repairs since new in October 2013
20th Jan 2014 after noise complaints and several visits by installer the unit was relocated off wall mountings onto concrete pads on ground.
Effect:- NIL.
Noise ...Read more

We reviewed this Actron Air Plus, after we had it installed. It broke down in less than six months after installation. I must say though after 2 years now...it has been PERFECT. Not an ounce of problems. Very efficient, and keeps the whole house really cool in summer. Wonderful unit. I don't regret purchasing the Actron.

Previous review:
I spent a lot of time researching aircons. Actron appeared to be the best. Our old aircon - Airwell (piece of [censored word removed) couldn't handle the heat!, so we replaced it in Oct 2012 with the 18kw,...Read more