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1,326 questions from our users

Leigh
Leighasked
Australia Post International Postage

I sent a package by Express International on March 22nd, and tracking has shown nothing since March 27th, saying it left Chicago airport. The tracking number is EC911955241US.
It should already be in Australia now. This was an expensive item, it’s insured, but I paid a lot for Express shipping. It was not going to any of the postal codes affected by flooding. Paypal won’t release my funds until this item is delivered.

No answers
Marketing A.
Marketing A.asked
International Express

I tracked my package and it said Ïnternational arrival- awaiting clearance" since 22 March, I chose express post but seem like package has been not moving since then. can someone please help me answer what is going on with Aupost? My tracking number is ET101496941VN

No answers
Manish M.
Manish M.asked
Australia Post International Postage

Hi My parcel no CY105186619AU sent on 17th March from Adelaide is not yet received by us .As per Australian post tracker flight has landed and the parcel is with Indian postal carrier whereas as per Indian post tracker the parcel is still at Melbourne. Also I got the same reply from Indian post call centre that parcel is still in Melbourne.Please advice about the whereabouts of the parcel .



Regards
Manish

1 answer
Joanna Kingston
Joanna Kingston

I had the same thing happen. I had a parcel arrive at Melbourne almost a month ago and hasn't moved since. I had to get it resent and it's once again landed in Melbourne so I can only assume the same thing will happen again. Probably Dictator Dan pinching everything!

Manish M.
Manish M.asked
Australia Post International Postage

Hi, My parcel no is CY105186619AU sent thru Australian post from Adelaide on 17th of March .As per Australian post tracker the flight has landed in India and the parcel has been recieved by Indian post carrier but as per Indian post tracker it's still in Melbourne.When I called Indian post they also replied that the parcel is still in Melbourne and have not yet received by them. Please let me know the exact location of the parcel as it's very urgent and I am afraid it's not lost .
Thanks,Manish



No answers
Smoky M.
Smoky M.asked
International Express

I have a pack from Canada sitting Sydney awaiting clearance since February and another two now doing same what is going on are you guys back logged or something

4 answers
Marketing A.
Marketing A.

Hi, have you received your package? I have the same issue and don't know what to do :(

Smoky M.
Smoky M.

No also 2hit this month n saying the same I don’t know if to wait as put in enquiry and nobody has it apparently

Marketing A.
Marketing A.

I already put inquiries and seem like no staff follows up. Hopefully someone from Aupost please do their job a bit efficiently.

kylie.jenkins.355
kylie.jenkins.355asked
International Standard

Hello, I had a parcel sent from usa early Feb 2022 and the tracking says it arrived in Oz at a carrier facility back on the 22nd Feb. Since then there has been no update or parcel at my door. Tracking number is LX693271185US. What's the go?

No answers
York
Yorkasked
Australia Post International Postage

Got an overseas parcel posted from China coming to Australia by sea, the vessel departed on 5th of Feb. from Shanghai and arrived in Sydney on 13th of Mar. 2022, the 1st leg information of delivery on China Post was very clear, but the 2nd is "pending" provided by Auspost, I checked up and know the container carrying the parcel was discharged on 15th of Mar. and the vessel gone the same day. Now 2 days has passed since the container being discharged, no any updated info but only a "pending" till now, so would you please advise me what the term " pending" exactly mean at this stage, and for how long I have to wait until pending be updated into an information of delivery, thks.

No answers
Emre B.
Emre B.asked
International Standard

Iam waiting standart international. My tracking number is CH125554808AU. İt says landed in Turkey. But when i search my national cargo tracking its not like this. İts already in the way. Is it a bug in aupost system? I dont understand this

1 answer
OziCash
OziCash

Try this tracker, it says that you just received it.. https://t.17track.net/en#nums=CH125554808AU

Morgo
Morgoasked
Australia Post International Postage

I have been waiting for a small package from Australia. It was cleared at Melbourne Airport on March 11, 2022 and awaiting international departure. Since then there has been no more updates. Is this normal?

No answers
Sophie M.
Sophie M.asked
International Courier

How long should it take for a parcel to be cleared from customs Sydney, my parcel came from china btw.
Thanks.

4 answers
Marketing A.
Marketing A.

Hi, have you received your package?

Sophie M.
Sophie M.

yes

Marketing A.
Marketing A.

oh thanks. Hopefully mine will be delivered soon too. May I ask how long it sit in customs before delivery?

Kiko S.
Kiko S.asked
Australia Post International Postage

I have an important package coming from Australia to Canada CH125380015AU. They processed it early February and all communications and updates stopped once the plane departed over 3 weeks ago. Their call centre is a joke and I logged an inquiry with them but no reply, and I called my local postal service to see if it even made it to Canada and it hadn't. So supposedly they want me to believe it's been in the air for over 3 weeks. Could be at the bottom of the Pacific for all I know.

1 answer
Susanna B.
Susanna B.

CH125380015AU
Delivered
Most recent update

Delivered

CANADA

Date & time Thu 10 Mar, 7.31pm

Stewart W.
Stewart W.asked
International Courier

Hi
Having same problem as many on here.
Parcel from US arrived in Sydney 4/11/2021. Tracking number EP990096154US.
Enquiry submitted after 4 weeks of non delivery with reply suggesting its with customs. Contacted customs and its not in their system.
Lodged 2nd enquiry with Aus Post same result.
Not good enough. I've worked for Toll and always tracked down missing items for customers.
Bring back Christine Holgate!
Look forward to a result or it will be a claim.

2 answers
TAN K.
TAN K.

Me too. I have same problem. Awaiting clearance since 30 January and no more update - present

Marketing A.
Marketing A.

Hi, have you received your package? i also have the same issue (my first time ever) and quite panic now :(

Kathryn
Kathrynasked
International Standard

I have been waiting for a parcel to be delivered from Australia to New Zealand since 9 December 2021 when it arrived in Customs and it is still in Customs waiting for a transit scan. I cannot believe that it has taken so long to process this (which incidentally was a Christmas present) and there have been no updates, communications, zilch. Wonderful customer service and the AusPost call centre is managed by a BOT so no help there either. I am aware that there is a pandemic on but surely that is no excuse for such a late delivery!

1 answer
Susanna B.
Susanna B.

A lot of my Christmas parcels and cards for Europe arrived in January this year, although posted end of October last year. Don't know who or what to blame anymore.

Nick P.
Nick P.asked
International Express

Hi, I sent my fingerprints from AUS to USA for a background check for my visa. Sent International Express (Tracking # EJ288194794AU) on 05/02/2022. They estimated 5-8 business days. Now 12 days later and tracking says it's still in Sydney, "received by air carrier." These are sensitive documents, difficult to obtain, and very time sensitive as my immigration status is just pending this background check. I asked AusPost and they had no info other than "it's on its way." Lots of horror stories on this message board. I'm worried. Anyone have ideas or suggestions (other than just wait, which is what AusPost told me to do)?
THANK YOU,
Nick

3 answers
romeop
romeop

Sorry NO Idea.

Susanna B.
Susanna B.

EJ288194794AU
It's on its way
Most recent update

Received by customs for clearance

LOS ANGELES (US), UNITED STATES

Date & time Sat 19 Feb, 1.44pm

I had an international express item from Australia to Austria, posted on 10th November 2021, arrived in Austria on 14th January 2022.

Susanna B.
Susanna B.

Good news for you.
EJ288194794AU
It's on its way
Most recent update
Onboard for delivery
UNITED STATES
Date & time Sat 26 Feb, 9.26pm

Nick P.
Nick P.asked
Australia Post International Postage

Hi, I sent my fingerprints from AUS to the USA for a background check for my visa. Sent International Express (Tracking # EJ288194794AU) on 05/02/2022. They estimated 5-8 business days. Now 12 days later and tracking says it's still in Sydney, "received by air carrier." These are sensitive documents, difficult to obtain, and very time sensitive as my immigration status is just pending this background check. I asked AusPost and they had no info other than "it's on its way." Lots of horror stories on this message board. I'm so worried. Anyone have ideas or suggestions (other than just wait, which is what AusPost told me to do)?

2 answers
Susanna B.
Susanna B.

EJ288194794AU
It's on its way
Most recent update

Received by customs for clearance

LOS ANGELES (US), UNITED STATES

Date & time Sat 19 Feb, 1.44pm

I had an international express item from Australia to Austria, posted on 10th November 2021, arrived in Austria on 14th January 2022.

Susanna B.
Susanna B.

Good news for you.
EJ288194794AU
It's on its way
Most recent update
Onboard for delivery
UNITED STATES
Date & time Sat 26 Feb, 9.26pm

PAOLO H.
PAOLO H.asked
International Express

I am waiting for a package from Airlie Beach to Hawaii USA, the tracking number is EJ288340735AU.
The status on Feb 11th, 2022 was - cleared and waiting international departure in Brisbane.
How long the waiting procedure for international departure can take ?
Regards,
Paolo

3 answers
romeop
romeop

Sorry No Idea.

Susanna B.
Susanna B.

I had an international express item from Australia to Austria, posted on 10th November 2021, arrived in Austria on 14th January 2022.

Susanna B.
Susanna B.

EJ288340735AU
It's on its way
Most recent update

Arrived at local facility for delivery

UNITED STATES

Date & time Fri 11 Mar, 11.02pm

Nics
Nicsasked
Australia Post International Postage

My package has been in transit for 72 days now! This is the longest something has ever been in transit and honestly it's getting ridiculous!

The last tracking status was on February 9, received by air carrier.

Did this air carrier disappear into a black hole?

My tracking number: ET179878515AU

No answers
Jennifer
Jenniferasked
International Express

Do overseas items arrive quicker to parcel lockers or to an actual address

1 answer
romeop
romeop

Sorry NO Idea

Lisa P.
Lisa P.asked
Australia Post International Postage

I am waiting on two letters that were sent to me on the 13 Dec 2021 and on 13 Jan 2022 from Illinois, USA to Melbourne, Australia. Has Omicron delayed me receiving those letters?

1 answer
TAN K.
TAN K.

I send a parcel from Thailand to Australia on 22 January. Right now it still waiting clearance.

Raphael W.
Raphael W.asked
Australia Post International Postage

I am waiting for a package from Brisbane to USA, the tracking number is LK141587172AU.
The status on January 27th, 2022 was - cleared and waiting international departure.
How long the waiting procedure for international departure can take ?
Regards,
Raphael W.

5 answers
Susanna B.
Susanna B.

I am only a customer like you. All I can tell you is, that it can take longer than usual due to limited flights. I had a few packages to Austria last year and this year in January. The longest waiting time for a flight was 8 weeks.

Raphael W.
Raphael W.

Using polynesian canooes probably would be faster to cross Pacific ocean than Australian post service for international shipping...

Teddy E.
Teddy E.

Raphael, My package was shipped the same day near identical tracking, I got packages from russia and europe in a week :( Cleared and awaiting international departure

BRISBANE QLD
Column, event date and time,

Thu 27 Jan, 12.57pm

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