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1,326 questions from our users
I sent a package by Express International on March 22nd, and tracking has shown nothing since March 27th, saying it left Chicago airport. The tracking number is EC911955241US.
It should already be in Australia now. This was an expensive item, it’s insured, but I paid a lot for Express shipping. It was not going to any of the postal codes affected by flooding. Paypal won’t release my funds until this item is delivered.
I tracked my package and it said Ïnternational arrival- awaiting clearance" since 22 March, I chose express post but seem like package has been not moving since then. can someone please help me answer what is going on with Aupost? My tracking number is ET101496941VN
Hi My parcel no CY105186619AU sent on 17th March from Adelaide is not yet received by us .As per Australian post tracker flight has landed and the parcel is with Indian postal carrier whereas as per Indian post tracker the parcel is still at Melbourne. Also I got the same reply from Indian post call centre that parcel is still in Melbourne.Please advice about the whereabouts of the parcel .
Regards
Manish
I had the same thing happen. I had a parcel arrive at Melbourne almost a month ago and hasn't moved since. I had to get it resent and it's once again landed in Melbourne so I can only assume the same thing will happen again. Probably Dictator Dan pinching everything!
Hi, My parcel no is CY105186619AU sent thru Australian post from Adelaide on 17th of March .As per Australian post tracker the flight has landed in India and the parcel has been recieved by Indian post carrier but as per Indian post tracker it's still in Melbourne.When I called Indian post they also replied that the parcel is still in Melbourne and have not yet received by them. Please let me know the exact location of the parcel as it's very urgent and I am afraid it's not lost .
Thanks,Manish
I have a pack from Canada sitting Sydney awaiting clearance since February and another two now doing same what is going on are you guys back logged or something
Hi, have you received your package? I have the same issue and don't know what to do :(
No also 2hit this month n saying the same I don’t know if to wait as put in enquiry and nobody has it apparently
I already put inquiries and seem like no staff follows up. Hopefully someone from Aupost please do their job a bit efficiently.
Hello, I had a parcel sent from usa early Feb 2022 and the tracking says it arrived in Oz at a carrier facility back on the 22nd Feb. Since then there has been no update or parcel at my door. Tracking number is LX693271185US. What's the go?
Got an overseas parcel posted from China coming to Australia by sea, the vessel departed on 5th of Feb. from Shanghai and arrived in Sydney on 13th of Mar. 2022, the 1st leg information of delivery on China Post was very clear, but the 2nd is "pending" provided by Auspost, I checked up and know the container carrying the parcel was discharged on 15th of Mar. and the vessel gone the same day. Now 2 days has passed since the container being discharged, no any updated info but only a "pending" till now, so would you please advise me what the term " pending" exactly mean at this stage, and for how long I have to wait until pending be updated into an information of delivery, thks.
Iam waiting standart international. My tracking number is CH125554808AU. İt says landed in Turkey. But when i search my national cargo tracking its not like this. İts already in the way. Is it a bug in aupost system? I dont understand this
Try this tracker, it says that you just received it.. https://t.17track.net/en#nums=CH125554808AU
I have been waiting for a small package from Australia. It was cleared at Melbourne Airport on March 11, 2022 and awaiting international departure. Since then there has been no more updates. Is this normal?
How long should it take for a parcel to be cleared from customs Sydney, my parcel came from china btw.
Thanks.
Hi, have you received your package?
yes
oh thanks. Hopefully mine will be delivered soon too. May I ask how long it sit in customs before delivery?
I have an important package coming from Australia to Canada CH125380015AU. They processed it early February and all communications and updates stopped once the plane departed over 3 weeks ago. Their call centre is a joke and I logged an inquiry with them but no reply, and I called my local postal service to see if it even made it to Canada and it hadn't. So supposedly they want me to believe it's been in the air for over 3 weeks. Could be at the bottom of the Pacific for all I know.
CH125380015AU
Delivered
Most recent update
Delivered
CANADA
Date & time Thu 10 Mar, 7.31pm
Hi
Having same problem as many on here.
Parcel from US arrived in Sydney 4/11/2021. Tracking number EP990096154US.
Enquiry submitted after 4 weeks of non delivery with reply suggesting its with customs. Contacted customs and its not in their system.
Lodged 2nd enquiry with Aus Post same result.
Not good enough. I've worked for Toll and always tracked down missing items for customers.
Bring back Christine Holgate!
Look forward to a result or it will be a claim.
Me too. I have same problem. Awaiting clearance since 30 January and no more update - present
Hi, have you received your package? i also have the same issue (my first time ever) and quite panic now :(
I have been waiting for a parcel to be delivered from Australia to New Zealand since 9 December 2021 when it arrived in Customs and it is still in Customs waiting for a transit scan. I cannot believe that it has taken so long to process this (which incidentally was a Christmas present) and there have been no updates, communications, zilch. Wonderful customer service and the AusPost call centre is managed by a BOT so no help there either. I am aware that there is a pandemic on but surely that is no excuse for such a late delivery!
A lot of my Christmas parcels and cards for Europe arrived in January this year, although posted end of October last year. Don't know who or what to blame anymore.
Hi, I sent my fingerprints from AUS to USA for a background check for my visa. Sent International Express (Tracking # EJ288194794AU) on 05/02/2022. They estimated 5-8 business days. Now 12 days later and tracking says it's still in Sydney, "received by air carrier." These are sensitive documents, difficult to obtain, and very time sensitive as my immigration status is just pending this background check. I asked AusPost and they had no info other than "it's on its way." Lots of horror stories on this message board. I'm worried. Anyone have ideas or suggestions (other than just wait, which is what AusPost told me to do)?
THANK YOU,
Nick
Sorry NO Idea.
EJ288194794AU
It's on its way
Most recent update
Received by customs for clearance
LOS ANGELES (US), UNITED STATES
Date & time Sat 19 Feb, 1.44pm
I had an international express item from Australia to Austria, posted on 10th November 2021, arrived in Austria on 14th January 2022.
Good news for you.
EJ288194794AU
It's on its way
Most recent update
Onboard for delivery
UNITED STATES
Date & time Sat 26 Feb, 9.26pm
Hi, I sent my fingerprints from AUS to the USA for a background check for my visa. Sent International Express (Tracking # EJ288194794AU) on 05/02/2022. They estimated 5-8 business days. Now 12 days later and tracking says it's still in Sydney, "received by air carrier." These are sensitive documents, difficult to obtain, and very time sensitive as my immigration status is just pending this background check. I asked AusPost and they had no info other than "it's on its way." Lots of horror stories on this message board. I'm so worried. Anyone have ideas or suggestions (other than just wait, which is what AusPost told me to do)?
EJ288194794AU
It's on its way
Most recent update
Received by customs for clearance
LOS ANGELES (US), UNITED STATES
Date & time Sat 19 Feb, 1.44pm
I had an international express item from Australia to Austria, posted on 10th November 2021, arrived in Austria on 14th January 2022.
Good news for you.
EJ288194794AU
It's on its way
Most recent update
Onboard for delivery
UNITED STATES
Date & time Sat 26 Feb, 9.26pm
I am waiting for a package from Airlie Beach to Hawaii USA, the tracking number is EJ288340735AU.
The status on Feb 11th, 2022 was - cleared and waiting international departure in Brisbane.
How long the waiting procedure for international departure can take ?
Regards,
Paolo
Sorry No Idea.
I had an international express item from Australia to Austria, posted on 10th November 2021, arrived in Austria on 14th January 2022.
EJ288340735AU
It's on its way
Most recent update
Arrived at local facility for delivery
UNITED STATES
Date & time Fri 11 Mar, 11.02pm
My package has been in transit for 72 days now! This is the longest something has ever been in transit and honestly it's getting ridiculous!
The last tracking status was on February 9, received by air carrier.
Did this air carrier disappear into a black hole?
My tracking number: ET179878515AU
Do overseas items arrive quicker to parcel lockers or to an actual address
I am waiting on two letters that were sent to me on the 13 Dec 2021 and on 13 Jan 2022 from Illinois, USA to Melbourne, Australia. Has Omicron delayed me receiving those letters?
I send a parcel from Thailand to Australia on 22 January. Right now it still waiting clearance.
I am waiting for a package from Brisbane to USA, the tracking number is LK141587172AU.
The status on January 27th, 2022 was - cleared and waiting international departure.
How long the waiting procedure for international departure can take ?
Regards,
Raphael W.
I am only a customer like you. All I can tell you is, that it can take longer than usual due to limited flights. I had a few packages to Austria last year and this year in January. The longest waiting time for a flight was 8 weeks.
Using polynesian canooes probably would be faster to cross Pacific ocean than Australian post service for international shipping...
Raphael, My package was shipped the same day near identical tracking, I got packages from russia and europe in a week :( Cleared and awaiting international departure
BRISBANE QLD
Column, event date and time,
Thu 27 Jan, 12.57pm
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