My contract with belong is nearly over and can't come any sooner. If you want to pay for a month's use and only get a week solid connection then belong is for you. Don't get stuck with them like me.

5 years ago when I initially signed up it was absolutely fabulous...just like when you buy a new car but with passage of time ...the true colours staring to reveal ...
Belong has lost its identity & should change its name from “Belong” to “Lost” as that’s how they made my experience with them....
No correspondence via email and customer service is hopeless :(

I commenced a broadband plan with Belong a week ago. Very quick to send out my modem which was great however it has gone downhill from here.

I am unable to get my wifi to connect work despite having all appropriate NBN connections. Have attempted all recommended trouble shooting instructions with no success.

The customer hotline is down ‘due to COVID’ therefore I have submitted a contact request form... To then be informed it may take up to 10 days to get a response. So I am paying for a service that doesn’t work and I am unable to get any help. The customer service with Belong Broadband has been nothing but a negative experience thus far. Wish me luck.

Absolutely appalling service, nothing but problems from getting connected (Despite the physical connection being completed 3 months prior) through to changing the address on my account.

Everystep of the way they make promises and excuses and not a single person can pick up your problem understand it and follow it through. Unbelievable.

After being promised a refund for the 3 months we didn't have internet. it took numerous half hour conservations to get any sort of credit.

The internet has been on and off and is extremely unreliable. Due to COVID-19, their call centre is closed, which is annoying but what is even more annoying is that they take 2 weeks to reply to you or even get back to you. Please look for a different provider, these guys are extremely unreliable. Don't expect to get any credit for the outage either. They're getting free money for a service that BARELY works!

It's been nearly a month that Belong deducted $300 for NBN connection for our new house but to date we still don't have the NBN connected. Upon asking NBN, they told us that they haven't received the payment from Belong yet.
Since we can't call anyone from Belong, I did so many support requests, and idiots like (Arl) and others just ask for information but never gets back.
Definitely, gonna be using some other provider...

Please note you will not just have a dynamic IP but will be behind a NAT. This can cause you a lot of issues. You will be forces to pay the extra $5 to get the static IP just to make some website work.

For the techies out there, Belong will use multiple public IP addresses to send you browser request to servers. This can cause you to get authentication failures as only the initial IP was authenticated.

To sum up add $5 and you will have a normal internet connection, speeds good. Terrible customer service (Just like all the ISP's in Australia (Except Internode)).

Been connected 10 days, only using for home based work but internet light started flashing and now sync, internet and LAN all off. Tried every trouble shoot but no success. I’m an essential service worker and to potentially wait 10 days for a response Is not good enough, especially if eg the brand new modem is faulty.
I might add the first 8 days it worked a treat.
Online tech support already requested

Been with belong for over a year now and never had any issues. For 2 days now however the 'internet' light on the modem is flashing and WIFI has been disconnected. No one to answer phone calls is really disappointing, and I have seen many people on chat groups saying they are waiting up to and longer than 3 weeks just to hear back from anyone. I will be cancelling before the beginning of next month if no one has made any contact, and if money is taken out of my account before anyone has reached out to me, I will be speaking to the office of fair trading. I used to like you belong but this isnt good enough.

Signed up on Sunday 19th of april 2020 working as of now Friday 24th April
So far so good no complaints. It seems to be working pretty fast did a speed test I'm getting 36mbps. But I am downloading a PlayStation update so that could be slowing down the speed maybe ?

Edit can't connect to PlayStation network anymore...worked for about a week ....can't contact support . Avoid this isp at all costs . My product rating will be going down one star a day for everyday they don't contact me.

I was thinking of switching my NBN provider to Belong. Had a look at their website and gave them a call. After dealing with a robot for 1/2 an hour I finally connected with a human. The price is very attractive at first sight, but (Spoiler alert) it turns out you pay $65 per month for only internet. No Landline, No TV Entertainment, No International Calls only Internet. Seriously belong? If you need add-ons, I would recommend you to not waste your time with belong and consider bigger providers like Optus, iinet or Belong's owner company Telstra, who has a way better NBN plan then Belong.

I signed up with belong last March 10, 2020 and up to now no internet yet, a technician managed to connect the nbn box yesterday and said I need to wait for another 7 days to actually get the precious internet connection. My son is doing an online learning. Contacting them is a nightmare and always reason out due to COVID pandemic.
Be the judge people if you BELONG.

Internet is horrible and barely usable. It took them way to long to ship a cable over so we just had to buy one instead. The reliability is poor as well, even when doing small tasks like internet browsing. Forget about playing any games or watching Netflix. It's ridiculous that it advertises itself as NBN when It's below standard for even average wifi. I tried contacting them twice but they said they've stop call centers due to coronavirus even though I've seen them reply to other reviews saying to call them recently.

Awful product. Awful service. Didn't bother sending modem for over a month. Took money a month before the agreement was due to begin. Asked for calls back but have no phone number to be called on. Internet lasts about 15 minutes before dropping out.

Emailed many requests for a technician to be organised to be sent out but the keep closing my request without any resolution. My cord has been eaten and i need it replacing... I cant even see where they think they have responded because nothing it there see. I need a technician appt made please... and please don't respond with a generic reply.