My partner and I just finalised everything for our new home and had a awesome experience.
Chantelle and Danielle were always helpful whenever we had questions or was unsure throughout the process. We can wait for the build to start. I would highly recommend them to anyone when building with Burbank.

I signed contract with burbank mid 2014, paper work took about a year to complete, after so many mistakes we give up chasing it. House handover was on late 2016. Don't have enough time to list mistakes we been finding. Just the most important ones, roof shocking holes from one corner to other. Bedroom stinks because off water going in between walls. Plumbing shocking, one day block pipe next day leaking pipe or no water at all. workmanship quality on almost every jobs poor. December 2022 and still chasing up bad workmanship. Never recommend Burbank to any one, they are nothing more than stress, disappointment and headaches.

It is fantastic staffs who help us for our new house.. we are deaf couple and they are so good to help us what we want for our dream home.. also Goran is wonderful man to help us by communicating text or emails.. We are so happy to have Burbank..

I recently signed contracts for my new home and had nothing but a great experience!
Molly was always there when I had questions or needed any guidance through the process.
Always responding promptly and never pressuring me to do anything just guiding me through.
I would highly recommend her to any of my family and friends!

Great experience with the sales office and the team members at the edge was greatly helpful and understood over requirements well. They showed a lot of patience to first understand our needs and provide us with other options. Very well organized and our appointment went smooth. Very happy so far.

This is our 5th home with Burbank and another smooth process. We had a couple of problems but everything was handled smoothly and professionally. Starting with Damir at the display homes. Then to Michael and Lisa who managed our build and any questions or worries we had. They were both very easy to deal with and quick to respond to anything that was required,

I signed for the contract when I was pregnant. I feel like I was taken advantage of. The sales process was full of lies and unethical. Would never build or trust this company again. So disappointed. We were promised the world and didnt receive any of it. We were given our contract to sign in 15 minutes and not sent it the night before. If we had to go back to the studio we had to pay so everything was rushed. Unprofessional company. When I complained numerous times they didnt care or want to listen to it.

Leading up to the commencement of my build I was so worried as I heard the horror stories of the delays and follow ups with no responses. As soon as Dean Galea (site supervisor) was assigned my file he was on the phone to introduce himself. He let me know when things were order, when they were done and encouraged me to go on site to see. Im honestly amazing and surprised at how smooth this has been and have not had to ask once where is this at.

I am a first home buyer, i did not know where to start and how to start on constructing new home. I saw a advertisement and visited Point Cook office where Ilona Weber was excellent in explaining to detail and making me understand the process. Also Burbank credited back $5K as they felt they charged more for the site costs which is like wow for me as not many of them would do.

Decided to go with Andre25sq double storey which suites the block well.

Once I finally found a design that suited my budget and block the customer service was great.

Molly Trapnell and Frank Graffeo have been great help so far and even included a time frame of pre construction process and when building should commence on site as this time frame is important to me.

I will keep updating this review to confirm quality of build, management of build, costs etc but so far its been a great experience.

Thanks Molly and Frank :)

Had a great experience so far. They make the home design as per your requirements. Varun bhatia guided as all the way through the designing process and guided us to make whatever changes we want to make and as it is our first home we building so we lot of doubts, which are also been clarified.

I'm still waiting for my build to start, & they still can't give me a start date. They have had my deposit for just under 4 months!! I have signed everything as they requested along the way, but now I find I have had to go to a Solicitor because they have breached the contract & owe me costs & compensation. They also only choose to answer calls or emails when they feel fit. I feel totally cheated & would advise against building with Burbank!!

I started off with a builder who went into liquidation and I found it very hard at the start when so many problems came up. I was stuck and its my first property so I was very discouraged till I got help from George and Frank (Clyde offices).

They have been absolutely amazing, On top of everything and makes the client feel comfortable in knowing that everything is taken care of. I am not up to the building stage yet, but very happy with everything up to now! Thank you for all your effort and the time you have put in to make this experience amazing!

From our incredible Sales Consultant (Goran Koydovski) to our appointed New Home Coordinator (Mariah Shapcott-James who is incredibly professional, prompt and super kind no matter how many times we contacted her to explain building jargon to us. Our Site Supervisor (Tim Tanti) has been super easy to work with. Tim and Mariah kept us up to date and everything ran smoothly and ahead of schedule which we were so happy about. We just had our PCI and found only minor things that need to be fixed which Tim has already actioned. Thanks to Burbank for an awesome stress free experience and an easy build. We will not hesitate to use Burbank again in the future. Thanks Goran, Mariah & Tim!!!

I would like to commend Cindy from the Edge Studio as she is very helpful during our preparation for the Colors Appointment. She has explained stuffs very well and guide us to make our initial decisions. She is very approachable and easy to communicate with. She never left us during the times that I and my wife are uncertain of what is in front of us.

Good Experience by Far

Our site supervisor Dean is really nice and easy to communicate with. He also keeps us updated by means of personal call and email on what is going on with our build. We did a visit last week to the construction site and we are amazed of how great the progress was. We also appreciate how friendly the people working onsite are.