The sales experience was great, everything seemed optimistic and we were very excited to be first home Builders... Unfortunately all down hill from there... we are now on our third home coordinator whose ability to assist us is appalling, never answering my calls, I would leave messages and still no calls back. The only time they contact you is when they need to inform you that you owe them money. And to be honest they will take it from you where they can. I find it very disheartening as an optimistic, excited customer, to be ignored, told that...Read more

Avoid building with Burbank.
I built with them last year August-December 2022.

My construction journey..
Had [Name Removed] as site supervisor. He was deceptive and made our built experience very stressful. We had our building inspector to inspect various stages of the built and each inspection would have a detailed report of the defects found. We would then forward that report to [Name Removed] to fix. After two days he would come back to us to advise that defects have been fixed. We would then inspect the house again only to find that none ...Read more

Once you went from the sales consultant (who were good at selling the house to you) & onto signing the contract, that's when the nightmare started. They hit you with all these clauses & costs. It would pay to have your independent solicitor look over the contract & cover yourself. Burbank's contact favours Burbank, not you at all. The build was to say at least, was a disgrace. I'm happy to show photos of the so called workmanship. I had an independent inspector, lucky I did because they tried to cut corners, did not meet Australian standards & ...Read more

We had water coming up from our floor boards in our kitchen all the way down our hallway with no obvious sign of a leak. When the plumber called to ask more details he flat out said it must be my fault as we installed the dishwasher after settlement. I had to explain multiple times I have no idea the cause I’ve not seen any leaks, all of a sudden I’ve got water coming up through my floors. After 5 minutes back and forth of him blaming me he finally agreed to send someone out to look.

His worker came out and confirmed it was due to faulty conn...Read more

We built our home with Burbank and we are really blessed to have Anne Finnie as a Sales consultant who is very friendly, dedicated, helpful and knowledgeable supported all the way. Doesn't matter what time she responds instantly for all of our queries. She maintained a good relationship with us. She is amazing.
My building supervisor Bradly snooks is excellent supervisor, who built our home without any issues. Even my private inspector said "I have never seen such a good built these days". He plans very well far beyond and give us good suggest...Read more

We've just signed off on our initial plans and are progressing to colour selection and so far, things have been great.

We had been searching for a floor plan that suited our needs and hadn't been able to find one. As if by divine intervention, our land sales rep showed us some examples to demonstrate what we could fit on our block it just happened to be exactly what we were after.

Upon visiting our closest display at Kaduna Park, we met Molly who has been fantastic in helping us through design option, adjusting our floor plan, and making sure...Read more

We are building our home and what we now see on the colour selection for our home colourbond downpipes is complete opposite to our colour selections we had decided upon with [name removed].
She recommended our colorbond downpipes should not contrast with our home brick colour walls, however upon viewing the colourbond downpipes today, the selected colour by [name removed] is gully which is an obvious contrast with our brick colour wall. We had decided on a down pipe colour which made sure not to contrast the brick colour, but today we see gul...Read more

What an amazing journey...

We would like to start by saying Thank you very much for making one of our dreams come true... Every client have their own share of stories about the build experience. 0ver all, ours was a wonderful and amazing experience.. Building a home is really complex and requires a lot of communication, process, efforts and teamwork to get everything right..Though there are some few hiccups along the way, Burbank resolved them and they are professional with all dealings and proactive to help. We are grateful and very pleased w...Read more

Straight off the bat, we had an excellent consultant who helped us through the initial paper work. Daniel Halton, from Woodlea, I highly recommend! Once all the paper work was done, we went to Edge Studios for our Colours & Electrical appointment which we were assisted by Ruby, a fabulous interior designer and Dalia who was our electrical consultant helped us along the way. They have a great team in Melbourne, and the studio was sufficient but it could be better in selection variety, although I'm aware they are working on building a new Edge St...Read more

There are blackout area in between living room and kitchen areas where there won't be adequate lighting and this was not addressed by electrical designer at the appointment. We have just completed lock up stage, when we visited site noticed this would be a concern of safety risk for our family. Hence we approached our consultant requesting adding 6 points with additional cost to be paid by us, but this was rejected, stating once construction has started no changed to contracts can be made. I gather point Burbank is missing here is due diligenc...Read more

Just a 25 square house Burbank took nearly 18 months to complete after signing the contract..with lots of lots of defects..One of the major defects they laid down bad bricks ..first their supervisor pretend to hide the defects..they rendered the House but not a quality finish.. Another Disaster happened, Roof was leaking just after one week we moved in. They replaced the tiles but one of the room ceiling has holes and craks they haven't come yet to fix despite of contacting them numerous times.. It's already three months....my ensuit toilet se...Read more

If you planning to choose a builder never go with Burbank. I have paid my deposit of $2500 and they refused to refund it to me but doing nothing. They didn't offer any cooling period and even without costing anything to them how they keeping someone's money. It's a theft. They don't rely on their terms as well. They have given false promises and what a fraud company. You have to pay for everything and finally you still get basic inclusions as well. Everything is upgrade and upgrade. Other builders offering best quality category 2 or 3 inclusion...Read more