From April 2022, Burbank is offering 1 in every 5 reviews the chance to win a $200 Prezzee Gift Card. Reviewers that had their review published during these months may have received this incentive. Previous incentives include: June until September 2018, 1 in 5 reviewers may have won a $250 Eftpos Gift Card and October 2018 until March 2022 the possibility to win a $200 Eftpos Gift card.
7 questions from our users
Evan L.asked
Can’t seem to find legit reviews they seem fake. I want to build with Burbank in Kalkallo has anyone had a good experience or bad experience with them. Let me know thanks.
2 answers
They are pretty good but after handover I have seen not much support when you need it.like I have few issues after handover but seems no body cares.there inspectors won’t approve your minor issues by giving some points which we don’t even know about.
They will just make some reason by saying you’re contract doesn’t say this or that..
Very hard to deal,me personally I was thinking to build my investment property with burbank after building my first home with them,but the way they are going after handover I now feel that I should be looking for another builder.
Burbank H.Burbank
Hi Evan,
If you could like to send us an email to [email protected] along with your best contact details i can have a sales consultant have a chat with you today about a potential build in Kalkallo.
-The Burbank Team
Jay Casked
Hi
Re: Job 13923 in Point Cook.
Our house took 18 months to compete with 4 site supervisors and issue after issue after issue.
There are pending defects that need to be rectified as per PCI during handover and the site supervisor is not showing much interest. I asked the leftover hard rubbish to be removed which was simply dumped on the opposite vacant block so I had to have it removed at my own expense because the don’t want neighbours to think that we are illegally dumping rubbish.
Could you please assist us in rectifying pending defects so it does not affect our review to be left soon on this website? Thanks
8 answers
Burbank H.Burbank
Hi Jay,
We are sorry to hear about your Burbank experience.
Can you please send us an email to [email protected] along with your job number and the list of defects in your home, this will then be passed onto the Warranty Team for them to look into for you.
-The Burbank Team.
Thanks for the prompt reply. The defects are not part of the maintenance but they are items the PCI and during handover they are also noted on the PCI sheet and the site supervisor was suppose to fix them. Warranty team will knock it back and will advise me to follow up with the site supervisor. This is our second house with Burbank and I am aware of the processes. Could you please follow up with the constructions manager? We are really frustrated coz we are just stuffed around by Burbank and there is no one who is helping us. We waited 18 months for the house and we are still chasing Burbank to fix the defects, it is disappointing.
Burbank H.Burbank
Hi Jay,
Because you have settled into your home, your first point of contact now will be the Warranty Team and not the site supervisor. Please feel free to call the head office and we will direct your call to them directly and they will look into your PCI items for you.
If you don't want to call again please send an email to [email protected] along with the defects list and we will pass it onto them for you.
-The Burbank Team.
Khem Kandelasked
I have looked the reviews it made me not to join with Burbank and felt not reliable any one can give right information please thank you
2 answers
Hey Khem
My partner and I attended last week and they were helpful and great. Everyone has a different experience so I would give them a go.
Burbank H.Burbank
Hi Kandel,
We are sorry to hear of your concerns about Burbank. If you would like more information please feel free to send us an email at [email protected] and we will be happy to answer any questions that you have.
-The Burbank Team.
Sanjeev S.asked
I had very bad experience with burbank
I bought two years old house built by Burbank. Water coming from shower to my bedroom walkingrob.i emailed with the picturesone of staff of Burbank. They come but they didn't fix my problem I am so upset
1 answer
Burbank H.Burbank
Hi there Sanjeev,
I'm disappointed to hear your Burbank journey hasn't been seamless.
If possible please send an email to [email protected] with your job number, address and concerns and I will have this matter followed up.
- The Burbank Team
biky leloasked
i would like to apply bricklaying contractor in western Melbourne region,
1 answer
Burbank H.Burbank
Hi Biky,
Thanks for reaching out.
Please send an email through to [email protected] with all of your details and area you are able to work in and if we require your services someone from our construction team will make contact.
Many thanks, Sam
Rajpreet D.asked
Normally what is time frame to build 24sq. House?
1 answer
Burbank H.Burbank
Hi there,
Lovely to hear from you.
This is a question we frequently receive from prospective customers- how long will it really be until you get the keys to your new house?
Well the short answer is, every house varies. Depending on the complication of your build, whether it is a single or a double storey design, if it is on sloped land and so on can all impact the time of the build. Additional factors include extreme weather conditions, delays in the required approvals from council and town planning and so on. It’s important to keep in mind that the reasons for delays are by no means restricted to Burbank- all builders are faced by the same challenges.
We usually say that a standard single storey home should take 4-6 months in construction.
At Burbank, we offer our customers Guaranteed Site Starts, which are available for those whose land is ready and when the developer has completed all roads and services to their land.
A Guaranteed Site Start date also assumes the customer available for appointments as requested to ensure we remain inside the scheduling dates and also assumes that a customer is able to make decisions quickly (within reason) and sign off on documentation ensuring the ball continues to roll throughout each stage of the build.
You’ll discuss these intricacies with your New Home Consultant who is an expert on all things house and land, and once you have finalised all of your sales paperwork and completed the sales process (i.e. selected the design you like and all changes) a Guaranteed Site Start day can be offered.
The administration period takes approximately 12 weeks from when you complete the sale process, so you can be on site within 12 weeks of completing your sales process.
The time frames of construction in itself as previously mentioned vary from home to home, however as a rough guideline we say the process will generally take anywhere from 4-12 months. The exact forecast will be highlighted in your contract which will also provide a completion date set at the beginning of the build. Further, the contract will detail how much Burbank will reimburse you should the build exceed this timeframe.
This will of course allow you to arrange all that you need to in terms or organising the timing of varying factors.
Another benefit of building with Burbank is our new platform ‘MyPlace’, which allows you to track the progress of your land through an online platform with graphs and imagery of your site so that you can see you home as it moves from stage to stage.
Hopefully this sheds some light on your queries- we understand how enormous the decision is when it comes to choosing a builder and hope this clarification has provided you confidence in choosing Burbank- we’ve been building homes in Australia since 1983 and we would certainly love to build yours.
Many thanks, Sam :)
Jay Casked
Hi Sam,
I am building with Burbank in Point Cook. I have copied you in an email last week. The whole process is taking a toll on my wife and my mental health. Could you please look in to our file? There are two many issues mostly similar to what has been reflected in the Victorian reviews and I don’t want to list them yet. They recently changed our building supervisor and it’s been two weeks since he has taken over and he is still trying to get his head around the job and all he wants done is to do a clean up of the site and it has taken him two weeks to do that and the only cleaning done on site is the front waste cage being empty and that’s it. I spoke with him over the phone last week and he came across a bit rude so I finished the call as it was not getting any where. Also, I gave him few days notice to meet on site but apparently he could make it at that time and wanted me to meet him 6:30am on site when it is still dark with scaffolding and trip hazards every where. Could you please assist if possible? I wanted to give you an opportunity before I leave my feedback and take this further with the state manager and Burbank CEO. Hand over date as per contract is 20th April 2022. Job # 13923
Thanks
No answers
Other Home Builders
Brighton Homes
5.0(206)Carlisle Homes
4.7(3,922)G.J. Gardner Homes
4.7(1,024)McDonald Jones Homes
4.7(807)Hotondo Homes
4.7(478)Dale Alcock Homes South West
4.9(199)Domaine Homes
4.8(165)Stroud Homes
4.7(275)Boutique Homes
4.6(1,507)WOW Homes
4.8(174)Celebration Homes
4.6(537)Other Home Builders
Brighton Homes
5.0(206)Carlisle Homes
4.7(3,922)G.J. Gardner Homes
4.7(1,024)McDonald Jones Homes
4.7(807)Hotondo Homes
4.7(478)
Related Articles
Tips for Choosing a Home Builder
Ready to build your dream home? For the best outcome, a lot of planning prior to building is recommended, so here are some tips to help you with choosing a home builder.
Wendy Z.14 Feb 2020Making ieatwords.com.au's home builder reviews work for you
A quick guide to getting the most out of ieatwords.com.au when researching home builders. If you're feeling overwhelmed by information, we're here to help you cut through the noise and easily pinpoint the most useful reviews for your situation.
Nathan S.14 Feb 2020The best home builders in 2020
ieatwords.com.au has an extremely active community reviewing home builders all over Australia. We've harnessed their collectively knowledge to deliver a comprehensive list of the best builders in NSW, VIC, QLD, WA, SA, ACT, TAS, and an overall #1 winner for the whole country.
Nathan S.7 May 2022
Listing monitored by Burbank representatives.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.