We recently used Burbank to build our new home in Geelong. From the start, the sales people were very useful, helping us make modifications to their standard designs in order to suit our block, which lots of other builders did not want to entertain. The team at Edge were also great, helping us pick colours and products that all look great in the finished product.
Our build commenced in Sept 2022 with settlement complete by 5 May 2020 (exactly the schedule they advised as when we signed the contract). We had next to no issues throughout and wer...Read more

Just a 25 square house Burbank took nearly 18 months to complete after signing the contract..with lots of lots of defects..One of the major defects they laid down bad bricks ..first their supervisor pretend to hide the defects..they rendered the House but not a quality finish.. Another Disaster happened, Roof was leaking just after one week we moved in. They replaced the tiles but one of the room ceiling has holes and craks they haven't come yet to fix despite of contacting them numerous times.. It's already three months....my ensuit toilet se...Read more

Absolute scum of the building industry. Highly unprofessional and absolutely zero concern for their clientele. Going through the paperwork stage was laughable with the constant errors, and the empty apologies that I’m sure are doled out everyday. And this is apparently Australia’s 4th largest builder. Once the contracts are signed the red flags pop up all over the place, sadly when it’s too late. The only thing this company has going for it is it’s edge studio, which funnily enough most positive reviews are from those who have just done their...Read more

From the moment we walked into the sales office, Nadire was quite helpful and provided plentiful information, with no pressure at all to make a sale and made us feel comfortable. One thing led to another and we had Mariah, then Danielle as our New Home Co-ordinators. Both have provided exceptional and reliable customer service in which Dani continues to thrive on today. Information is provided as clearly as possible and updates are provided regularly. Minor changes to the plans were required and our requests were met pretty much hassle free. So...Read more

I got my house handed over to me in March 2022. They've taken 1 year to complete my house single story during construction no coordination with me and they changed 3 supervisor. My kitchen benchtop is 50 mm higher than in plan. Main entry door was crooked they taken six month (changed door three time) to fix it still not 100%. Ensuite wall not straight and a lot of other problems. I contacted everybody from salesman to owner nobody helped me out. Every corner of my house is example of butcher trade work by Burbank. If anybody want to see my h...Read more

We are building our first home with Burbank. After the Sales, our worst experience with Burbank started. From the point of being allocated an unprofessional, irresponsive and inexperienced Building Coordinator, [name removed], to the Colour Consultant, [name removed], at the Edge Studio who had no knowledge of interior finishes and was very pushy, hasty and rushed us to finalize the colour appointment. There was no response to any of our initial queries and there were so many drafting errors on our drawings and miscommunications between Admin, ...Read more

We build our first home with Burbank. We never ever had our house inspection. They mentioned to us when they gave us key last year in November that we will receive a call for out 3 month inspection. We didn't receive any call. We waited too few days and when we contacted them they said we will get call after 6 month. We didn't get any call after 6 month as well and when we contacted them after several attempt they mentioned that it was our fault we had to contact them to get inspection done. After lot of back and forth they informed us that the...Read more

Hi,
I would like to present a fair and studied view of our journey with Burbank Builders, taking you through the journey and explain the most important impact we have had with the Refrigerated cooling system:
The initial sales pitch for and the experience with Edge were are all fine. Our concerns and issues started after the construction work started.
1. The construction date was delayed for more that 6 weeks due to their internal issues and for which we were not given any satisfactory explanations.
2. Inefficient Building supervisor who would ...Read more

Super thankful and grateful to construction supervisor Tim McGrath and Coordinator Danielle Riosa for their professional conduct taking me through this journey of house construction. It's the first time for me going through this process, there was a lots of anxiety and worried about how it may turn out, but thank you two, my family are now happily enjoying my house.

Tim and Danielle been a great communicators from start to finish, keeping me updated throughout the process and really enjoy the journey along the way, really pleased with outcom...Read more

We have built our first home with Burbank, my job number is 15009.The construction of my house was running late. It took more than a year time to finish construction our final settlement has done on 19th of August 2022. After then when we actually moved in the house, we realised there are so many maintenance issues in the house, we have contacted Burbank team but nothing happened. There are still so many maintenance issues which is still unsolved. I have emails and massages as a proof. We have been experiencing that after we have done final set...Read more