I purchased online and in store. Service was sooo good. A lady name Joanne was extra helpful and knew her products. Made it easy and fun to shop. Both my kids did full room makeovers. Building was easy and fun. Products so affordable and good quality. Will definitely be back to shop here in the future!

The worst experience ever. What a terrible company who doesn't give a damn. There CEO needs to get out of his office and see what is happening to its customers. Told our furniture was ready to be delivered but after we made payment the very next day was told stock was not available. We purchased stock to stage a home, made it very clear we only wanted to order stock that was available... Bunch of scammers. Don't buy from them.

On line very good service would buy from your store in the future and will recommend your Store's to Friends Thank you

I purchased a bed and mattress online for pickup, I was quite desperate to collect as I'd just moved to Perth from Sydney and the good I ordered were out of stock, but Julie who helped me was amazing and sourced alternative options and gave me a discount, I got the Havana bed and Sleepheaven mattress, very happy with the goods as well :)

Online ordering and payment process was easy and products are affordable for our owners.
We buy many items for our apartments

Made purchase in store in January. Expected delivery within a fortnight of purchase date. Went to collect, only received the chairs - no sign of the table. Allegedly reordered. I called up and my order had been ‘completed’ according to one person. It was reopened. 2 months later, over 15 calls to the shop to which every person said they would ‘check and call back in 30mins’ (I didn’t get one call back). Hopefully will get it within the next week (it is now 1/5/18)
Horrendous internal control and customer service.

I purchased online and within the hour received a message saying it was ready to collect. Once I got there it only took a few minutes for them to get it and put it in my car for me. Was so easy and the staff so helpful. The assembly it’s self was easy once I’d read the instructions.

Good service and variety of products, will shop again and recommend to friends. Also will allow more time to browse in future too many products to see take a cut lunch:)

Fantastic and helpful sales lady helped me to compare prices and thicknesses of the mattress, she even helped me to put it inside the car in a safe way to be able to drive home the checkout experience was painless!!!
Love shopping there.

I purchase Zoe side table. Initially told that they don’t have the black and then said they have and I made the purchase. When I opened the box the legs were missing and I called the store. They kept me on hold for 3 times. I am still waiting for the call they promised. Rediculous staff of yours doesn’t know what they are meant to sell and how to talk to customers. There were 3 ladies and it’s a joke for them. I have been shopping with Fantastic Furniture. I have never ever seen such idiotic sales people anywhere.

Its great searched my item on the website, found it for a great price, went in store tried it, had a feel of it. Loved it, purchased it, went picked it up from the warehouse and then went home, too easy.

Online click and collect
Purchasing online was easy and fast click and collect
Outdoor furniture would be great
Really cute bed for my daughter

Quick and easy online purchase! Quick correspondence and a fast pick up! Fantastic service...got my stools the day of ordering...fantastic

April 9th 2018 Update: Complete

Our new house is decked out with fantastic furniture, all is now complete except for a floor rug. Loving our new lounge, very soft material, our kitchen table perfect size for the spot we have and stools make the place look just right, feeling right at home

Friendly staff were very helpful. Great kids range of bedroom furniture. I will definitely be back! Good value for money.

I went in store to buy several products, the service was fast and the staff was really friendly and really helpful. Because we bought several items they even gave us a discount. We bought our products straight away but we were able to collect them the following weekend without any issues (which cannot be done at IKEA). The staff even gave us the card of someone who can build our product for a reasonable price.
The products are really nice, reasonable quality for a good price.

We enjoyed browsing in the Osborne Park store and made a purchase that we did not actually go looking for but it really took our eye and appealed.

I purchased on line then went and picked up excellent stuff as soon as I got there they helped me straight away very friendly

Delivery set time was around 2-6. rocks up at 6:30 - 7 pm. took the couch up the stairs which is fine but couldnt fit it through the door. never tried to take it up the balcony on the other side.
went back into store to see my options. Apparently the delivery guys don't even have the proper methods or equipment to take it up the other balcony through a pulley system or other methods. which resulted us never getting our couch. we have tried to exchange to another smaller couch but to no avail, they require a whole cancellation process and to take most of what we paid after returning it. in the end not pleased at all

Purchased online. Conflicting emails on instructions on where to pickup product caused wasted time, petrol and frustration. No ownership from staff that blame IT issue.