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RonPerth, WA
- 2 reviews
Very affordable furniture.
The store had a good range to choose from. We got everything for our lounge room in one place. Staff were friendly and took the time to help me with decisions & to provide measurements so I was completely happy with my purchases before I left the store. Most stock was on hand and what wasn't there will be delivered soon. Glad we decided to shop there.
1 comment
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QUEEN BED - nice bedhead BUT...
Told 4-6 weeks for delivery of bed and bedhead. 5 months later it arrived only for it to be returned on 5 occasions as the parts did not line up and could not be assembled. When going back to store all they could say is that we will send another one out which on the 5 times that another was sent the same problem kept occurring. In the end we took the floor stock just so my son could have a bedhead as we did not want to wait another 4-6- weeks for another to come in.
1 comment
Fantastic F.Fantastic Furniture
Hi Kathy, We are very sorry to hear of the issues you have had with receiving you new bedhead. We would like the opportunity to look into this further for you and assist in any way we can. Would it be... Read more
possible to send through your order and contact details? Our email is [email protected] Look forward to hearing from you. Regards Annie and the Fantastic team
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ChinthakaPerth, WA
- 15 reviews
Good products and affordable
I would say, the products are very good and affordable and 1/2 of cost of other premier retailers cost, value for money, low cost will also give me the opportunity to change my furniture at least once in 5 years ! rather than spending a fortune on furniture and hang on to them for 10 years !
Initially there were some delays on my order, however after raising my concerns, local store and customer service team resolved the matter promptly and amicably, mistakes can happen but the important fact is how these been resolved. The customer service is...Read more
1 comment
Fantastic F.Fantastic Furniture
Hi Chinthaka, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! I'm sorry to hear you had a little delay however I am glad the team ... Read more
got it resolved for you with no hassles. We hope to see you again in store in the future. Regards Ryan and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
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Fantastic furniture, so true.
Staff so helpful, cost fantastic, and the furniture looks so great in my home. I love it. Will return for future purchases.
1 comment
Fantastic F.Fantastic Furniture
Hi Sammi, thank you very much for choosing to shop with us in Osborne Park and taking the time to share your experiences. We hope to serve you again in the future. Regards Jessica and the Fantastic team
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mrusePerth, WA
- 4 reviews
- 6 likes
Excellent service. Excellent product
Bought on-line. Product was available in Western Australia on the same day that I ordered it. Staff on phone at Osborne Park, cheerful,friendly, and helpful as were staff at Redcliffe warehouse. No waiting, and no delivery cost for stock to come from some other part of the world.
3 comments
Fantastic F.Fantastic Furniture
Hi Mruse, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store and at the warehouse. We hope to serve you again in the future! Regards Annie and the Fantastic team
"Fantastic" describes the firm, the service, and the product. Product was actually Milano Bedside.I think I typed 'Montana'. Call that " a senior's moment"
Fantastic F.Fantastic Furniture
Hi Again Mruse, that's great to hear! we really appreciate your kind words. Kind Regards Ryan and the Fantastic Team
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TinaPerth
Good experience at fantastic furniture
Wonderful experience at the store in Osbourne Park. Staff were friendly, curteous, knowledgeable, quick and effective. Product range is excellent and the prices are fantastic, quality excellent.
1 comment
Fantastic F.Fantastic Furniture
Hi Tina, Thanks so much for choosing to shop with us! We are happy to hear you are enjoying our product range and we appreciate you taking the time out to share your experience with our company. We ho... Read more
pe to see you back soon! Regards Ryan and the Fantastic TeamSimilar opinion? Write a review on ieatwords.com.au!
Convenient, fast, reliable
I was moving in a hurry and I found all the house essentials quickly, purchase was a breeze and overall pricing could be better for items loke sofas and dining but no complaints! It savede time, money and stress.
1 comment
Fantastic F.Fantastic Furniture
Hi Reva, Thanks so much for choosing to shop with us! We are happy to hear you are enjoying our product range and we appreciate you taking the time out to share your experience with our company. We ho... Read more
pe to see you back soon! Regards Ryan and the Fantastic TeamSimilar opinion? Write a review on ieatwords.com.au!
huey160Perth
- 5 reviews
- WA, Osborne Park
- Verified customer
Product delivered with MISSING PARTS and ZERO aftersales service.
We purchased an L-shaped sofa in July this year. It was delivered with missing parts. I contacted the store straight away and sent pics, and the manager replied that they will put in a service request for me. That was 12 July 2016. About a month later, after many tries to contact them at various times of the days and week, only to have their phone ring out, I managed to speak to the assistant manager. She said to speed things up it's better for her to order a warranty replacement sofa instead. It's now 13 Dec. And I am still not getting any re...Read more
sponse from them. I've left messages, they've promised to ring back, but never do. I will be escalating this to the ACCC if I don't hear from them by the end of the year, or if I don't get the sofa I paid for by the end of January 2017. Come on guys, you are better than this. This is your last chance to make things right. I have been patient enough!1 comment
Fantastic F.Fantastic Furniture
Hi Huey160, I am very sorry to hear about your experience with one of our stores in regards to the issues you have had with your sofa. We really appreciate that you have taken the time out to provide ... Read more
this feedback and would like to get in touch to gather a little more information and work towards resolving this for you as quickly as possible. Would you be able to email us your contact details and the store in which your purchase was from so that we can investigate asap? My email address is [email protected] Regards Ryan and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
Value for money & great customer service
I purchased in store as I wanted to pick the items up straight away for Christmas presents. I was in and out with what I wanted in no time. Great customer service
1 comment
Fantastic F.Fantastic Furniture
Hi Tezza, thanks so much for choosing to shop with us! That's great to hear you had a quick shopping trip during this busy time of year! We hope to see you again in store in the future. Regards Ryan and the Fantastic team
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Fantastic furniture fail with customer service
Totally dissatisfied with the lack of customer care. Have stayed home all day again today for the second time only for you furniture not to be delivered. The delivery was scheduled and i called and checked with the warehouse they couldn't of cared less when we rang to check and were told it would now come next week so will now miss another day of work and continue to sit on the floor never shop there again.
1 comment
Fantastic F.Fantastic Furniture
Hi there, I am very sorry to hear about your experience to date. We would really like to have a further look into this and assist in any way we can. Would it be possible to email me your contact detai... Read more
ls? My email address is [email protected] Regards, Frances and the Fantastic team.Similar opinion? Write a review on ieatwords.com.au!
- WA, Osborne Park
- Verified customer
Fantastic Furniture are literally Fantastic!!
I bought a bed for my daughter online to be delivered to her house, ordering was easy and when I emailed them a question they got back to me quickly, everyone I've spoken too has been lovely and helpful and delivery was sooner than I thought it would be.
June 13th 2017 Update: Another Fantastic experience
I ordered online before the weekend then went in today to buy more stuff, Shayne looked after us really well for a second time, we went into a furniture store around the corner and the man asked if he could sell us anything then once he showed us what we were looking for he walked off and ignored us, so we left and went back to Fantastic furniture, Shayne remembered us from last time and helped us buy exactly what we wanted.
1 comment
Fantastic F.Fantastic Furniture
Hi Michelle, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store and with your delivery. We hope to serve you again in the future! Regards Annie and the Fantastic team
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Great staff
Helpful staff made my shopping experience easy and hassle free. Great selection of products and great product knowledge. Thanks Fantastic Furniture
2 comments
Fantastic F.Fantastic Furniture
Hi Mum, Thanks so much for choosing to shop with us and taking the time out to share your review! We are glad to hear your are enjoying our product range! We hope to see you back again soon. Regards Frances and the Fantatsic team.
Your welcome. Great customer service
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Friendly informative staff...great value for money
Great bed and trundle.....just what I wanted and a great price. Saw so many great things there and will go back for sure!!
1 comment
Fantastic F.Fantastic Furniture
Hi Glenice, that's great to hear! Thank you for shopping with us, and we look forward to seeing you again in the future. Regards Jessica and the Fantastic team
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Package deals
We were looking for furniture packages for our so and fiancé who are moving into their own place. Great selection to cater for different styles.
1 comment
Fantastic F.Fantastic Furniture
Hi Jody, thank you very much for choosing us and sharing your thoughts online! We hope to serve you again in the future! Regards Annie and the Fantastic team
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Ray LeePerth
Literally, it is FANTASTIC!
I made a purchase in-store. 20% deposit was made to order the furniture I wanted. It is worth wating for that!
1 comment
Fantastic F.Fantastic Furniture
Hi Ray Lee, thank you very much for choosing us and sharing your thoughts online! We hope to serve you again in the future! Regards Annie and the Fantastic team
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The best Customer and Delivery Service ever experienced.
In Store purchase Osbourne Park WA, brilliant Customer Service from start to delivery. Can't fault anything, would recommend to anyone.
1 comment
Fantastic F.Fantastic Furniture
Hi Leeann C, thank you so much for recommending us and taking the time to share your experiences! We hope to serve you again in the future! Regards Jessica and the Fantastic team
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Jane T
- 2 reviews
HEAD BOARD- 9 & 1/2 weeks we had too wait..:(
Went in store ( Osborne Park WA) to purchase a queen size headboard, service & ordering was spot on & was told 4 to 6 weeks before we would receive it ( thought this rather long time too wait but thought they were just covering themselves & it would be 4 weeks tops, but no after numerous phone calls to chase it up & then they say it will take 6-8 weeks( really frustrated at this stage),It took 9 & 1/2 weeks before we received our headboard.. And even then no phone call to say it had arrived, it was only after another phone call from myself tha...Read more
t I was told it was ready, when asked why I hadn't received a call to say otherwise, her response was, OH it's here now!! So not impressed that an item such as a headboard could take so long is appalling.. So wouldn't recommend this company & certainly won't be going back..8 comments
Fantastic F.Fantastic Furniture
Hi Jane T, I am very sorry to hear about the delay on your bedhead. I would like to opportunity to look into this for you. Would it be possible to email me your purchase details? My email address is R... Read more
[email protected] Look forward to hearing from you soon. Regards Jessica and the Fantastic teamThank you Jessica, I have forwarded on my purchase details to your email address..
Cheers, Jane T
Fantastic F.Fantastic Furniture
Thanks Jane, I have received them. We will be in touch soon. Regards Jessica
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- WA, Osborne Park
- Verified customer
Fantastic Furniture Fantastic
Great day shopping at fantastic furniture and looking forward to shopping there again. Many thanks to the staff for great assistance.
1 comment
Fantastic F.Fantastic Furniture
Hi Wayne, thank you very much for choosing us and sharing your thoughts online! We hope to serve you again in the future! Regards Jessica and the Fantastic team
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Bed and delivery
Really at the end of day it should be bad because the store is ozz park store his the worst, no phone call to say when are bed was going to be delivered, then you do the live chat there's no use. The store never calls you, so rude we got the slats for our kids bed today but no one knows were the rest of her bed his the store says we call you back. What a joke so back on phone tomorrow exam losing my cool. Please do not order from this company. Stay clear!
2 comments
Fantastic F.Fantastic Furniture
Hi Michelle, I'm very sorry to hear about your experience at Osborne Park to date. Would it be possible to email me your details as I'm very keen to have the area leader look into and help you asap. M... Read more
y email address is [email protected] Regards Jessica and the Fantastic teamFantastic F.Fantastic Furniture
Hi Michelle, just a quick follow up, we are very keen to investigate and help. Would it be possible to email me your contact details so that we can get in contact? My email address is reviews@fantasti... Read more
cfurniture.com.au Regards Jessica and the Fantastic TeamSimilar opinion? Write a review on ieatwords.com.au!
targett2
- 9 reviews
- 1 like
Fast & friendly
We needed a few items to present our house which is for sale. As an older couple we felt our taste in furniture was a little dated. We spotted an advert on tv for a dining table that looked exactly right. FF's very helpful Osborne Park staff helped out with every step of our order.
1 comment
Fantastic F.Fantastic Furniture
Hi Targett2, thanks so much for sharing your feedback on us, I'll pass it onto the store team now! Regards Brendan and the Fantastic Team
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Fantastic F.Fantastic Furniture
Hi Ron, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such wonderful in store experience with our team members and products! We hope t... Read more
o serve you again in the future! Regards Annie and the Fantastic team