If i could give lower i would. Would not recommend if you live in perth. Constant drop outs (multiple times a day), poor customer service (dont return calls/rude) and now wanting to charge me hundreds of dollars to cancel a service i pay for but hardly receive

They never send across a cancellation form throught email. And they also need 30 days from the time I said to stop the service. As far as I know other service providers do not need to fill a canllelation form.

Online chatting was very helpful while filling my fibre application. Glenda was very interested, and to the point. Still cannot comment on the internet quality, as it has not activated yet

Have only just connected. Cannot comment on internet just yet. Hopefully it matches the amazing customer service provided with my technical issues.

I had some issues. Mostly on my end. The team significantly helped to fix it promptly. Especially Mae. She was very helpful and patient until it was sorted!

I'm trying to connect with Harbour LBNCo since my new apartment only provides LBNCo with no NBN service. Their service is fast and efficient, you can feel that they are really trying to solve your problem asap.
Thanks Glenda for the follow-up!

I wanted to change my current broadband provider so I contact Harbour ISP via chat with their sales consultant. The person seems uninterested with my questions, and did not go further to try and sell me their plan. The feeling I received after the chat is like "take it or leave it - I don't care" kind of attitude. Either Harbour ISP did not pay their staffs well or their customer service culture is all this bad and unmonitored.

I had issues with my service dropping out and the operator at the other end helped me to troubleshoot the issue straight away. Rectified in no time. Thank you Paul

We have been dealing with Grace who's been helped us from start to finish with getting internet service connect for about 20+ sites. She's been an absolute gem, listens to our needs and delivers beyond our expectation each time. With the 20+ services we have with Harbour, we've haven't had any issues with them in relations to the service itself. Would definitely recommend anyone who's shopping around to give them a go!

Needed to configure my modem for my new internet service and was give the details straight away. I had my internet up and running in 5 minutes. The quickest and easiest connection I have done.

I have had many interactions with Harbor ISP, especially Brooke over last one month. There was a lot of complication in getting my internet up and running - as NBN had to re -lay the cable which required complex covil work to get the NBD box installed.
Thorough this one month, Brooke was patient, focused on solving my issue and perfect in communications. Her timely responses and guidance helped me in managing the work done and finally my service was reinstated last weekend. She is a rockstar of an employee and amazing person to deal with.

Consistently helpful customer service offered by the Harbour ISP team! I highly recommend them based on the service they provide which has been of great standard on each dealing with them.

I am availing this service for the first time. So far so good. Just had the connection today. Will be able to provide authentic review after few days or months of use.

Glenda was able to provide me prompt and helpful support through the live chat. It was very easy and very efficient. She was able to tell me the information I needed clearly and quickly. Thanks, Glenda and Harbour ISP!

Rang your service they got back to me as soon as possible Francis and her team were first class and got the job done in quick time keep up the good work.

Very reliable connection and in the year of using harbour isp any issue has been resolved promptly and easily by the team over the phone and without myself being stressed or confused

My connection is reliable and strong.
I recently had an unexpected issue where the NBN wasn’t working in our area - Harbour (in particular, Rey) contacted me regularly to update me on the issue and assist me. They were apologetic and tried to fix the issue as quickly as possible.

Very helpful team and reactive especially Grace. From signup to cancellation she's been offering great support and I'm very glad to deal with her. SHe's considerate and patient in answering my queries and offering advice.