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Reviews

4.4

236 reviews
5
(191)
4
(12)
3
(3)
2
(4)
1
(26)
  • Build Stage
    • Post-Construction (54)
    • Pre-Construction (2)
    • Mid-Construction (1)
  • Customer Service
    4.5 (42)
  • Site Admin
    4.5 (37)
  • Timeliness
    4.6 (36)
  • Structural Integrity
    4.7 (35)
  • Plumbing & Waterproofing
    4.4 (35)
  • Electrical & Lighting
    4.5 (34)
  • Flooring
    4.7 (35)
  • Transparency
    4.4 (33)
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Mark Fellowes

Mark FellowesPerth, WA

A fantastic and joyous experience!

published

What a fantastic adventure we were able to enjoy with HomeGroupWA - from our first enquiry to the sand pit onto the beautiful house that we now call our family home, nothing was too much trouble and we cannot recommend HomegroupWA and their team enough for their amazing efforts to get the house built way before schedule time - thank you so much HomeGroupWA for a rewarding experience!

  • +1
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateAugust 2020
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1 comment
Home Group
Giorgia G.Home Group

We are so happy to hear this Mark! Thank you for sharing this review and the photos. Enjoy your brand new home!

The reviewer stated that an incentive was offered for this review

Jack Hudson

Jack HudsonPerth, WA

Best Builders in WA!

published

From start to finish, Home Group WA really produced a professional and efficient service. Meeting Dean, one of the sales reps, he really made as feel at home providing a great service where nothing was too hard or difficult. The support we received on going from the build, particularly the site foreman, Dom and Georgina in the office was second to none. We were provided with on-going progress reports which made us feel at ease. The craftmanship was faultless and was ready to move in ahead of time. The costings were spot on and all the staff ensured that any follow up was prompt and in-depth.

I am looking to build again in the future and will only go to Home Group due to their care, professionalism and attention to detail

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateAugust 2020
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1 comment
Home Group
Giorgia G.Home Group

Thank you for the lovely review Jack! I'll be sure to pass on the kind words to all staff involved. Enjoy your new home

The reviewer stated that an incentive was offered for this review

I am obsessed with my home !

published

Massive thank you to Home Group WA !! I am obsessed with my first home and you guys were amazing and so supportive! I didn’t have any issues throughout the whole process. From my first meeting Of designing my home to key handover. 100% would recommend to build with Home Group.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateAugust 2020
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1 comment
Home Group
Giorgia G.Home Group

So happy to hear you had a memorable experience. Thank you for sharing and enjoy your new home!

The reviewer stated that an incentive was offered for this review

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ashley s.

ashley s.Perth, WA

Amazing company 100% recommend

published

The whole process was such a breeze, I'm in my early 20s so I had no idea about anything! My consultant Dean was awesome, really worked with me to give me exactly what I wanted and didn't pressure me into any extras I couldn't afford. I had two minor issues which were quickly dealt with with a call to Dean. I had no unexpected costs and only found two tiny details in my final inspection. I've been in the house for 2 months now and I have no complaints, the build is to amazing quality and Home Group would be my first choice if I built again!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateAugust 2020
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1 comment
Home Group
Giorgia G.Home Group

Glad to hear you had a memorable building experience with us Ashley. Thank you for sharing :)

The reviewer stated that an incentive was offered for this review

Alan

AlanPerth, WA

The most terrible builder i have ever seen

published

We had problems from slab, bricks, roofs, staff behavior, superviser behavior and swearing of builder
Absolute disaster, they did everything to minimum and never fixed there issue
And turned our dream home to there joking home
Never build with them
Garage floor supposed to be 100mm and is not even 60mm

  • +1
Build StagePost-Construction
Kaylee

KayleeWestern Australia

Exceptional service!!! Would build again in a heart beat with Home Group WA

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJune 2020
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1 comment
Home Group
Giorgia G.Home Group

Hi Kaylee, this is so wonderful to read. Thank you for the kind words, I will be sure to pass them onto all staff involved in the process. We hope you enjoy your new home! :)

Yvonne

YvonnePerth, WA

Dream Turned Into A Nightmare!

published
  • +2
Customer Service
Transparency
Timeliness
Plumbing & Waterproofing
Build StagePost-Construction
Construction End DateNovember 2016
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Robert S.

Robert S.Perth, WA

Amazing SERVICE, in awe of their SUPPORT, and commendable QUALITY!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
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1 comment
Home Group
Giorgia G.Home Group

Thank you so much for the honest kind review Robert :) we are so happy you had a smooth building experience with Home Group. Enjoy your new home.

Debbie

DebbiePeel, WA

  • 5 reviews
  • 7 likes

How much does it cost to bring a HGWA build up to standard

published
Customer Service
Transparency
Site Admin
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2007
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1 comment
Home Group
Giorgia G.Home Group

Hi Debbie,
Please email your details to our maintenance department, they are available to assist with your queries - [email protected]
Kind regards, Giorgia

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Milan Romic

Milan RomicPerth, WA

Perfection

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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Mat

MatPerth, WA

  • WA
  • Verified customer

Water leaking from the main bathroom into my hallway!!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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3 comments
Home Group
Giorgia G.Home Group
Mat
Mat

We have spent a lot of money and you expect us to fit a shower curtain!!

Mat
Mat

A greater risk of slipping can’t be anymore dangerous than water leaking into hallway

  • WA
  • Verified customer

Dream house came true!

published

I love everything about our house, from the start to finish everything was very smooth and everyone from Home Group was so friendly and always ready to answer our questions.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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1 comment
Home Group
Giorgia G.Home Group

So happy to hear that Rodolfo, thank you for the kind words :)

The reviewer stated that an incentive was offered for this review

Joshua D.

Joshua D.Perth, WA

  • WA
  • Verified customer

Our first home couldn't be more perfect!

published

Absolutely everything from the initial meeting with our rep Paul all the way through to key handover was such a BREEZE. We had a small issue post construction however HGWA handled it amazingly well which left us feeling extremely satisfied. we could not be more happy with our new home, So thank you Home group for an unforgettable first experience we would definitely build with you again!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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1 comment
Home Group
Giorgia G.Home Group

So happy to hear Josh, glad you had a memorable building experience with us! Enjoy your new home

The reviewer stated that an incentive was offered for this review

Vickey P

Vickey PPerth, WA

Loving our new home!

published

Loved the design the minute we walked into the display home! Scott was extremely helpful guiding us through the process. Choice of colours and materials available were perfect - exactly what I would have picked. Building supervisor, James was very helpful with questions during the build. Was a dream experience from start to finish. Exceptional quality finished product. Would highly recommend to anyone considering building a new house . Very happy with our new home.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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1 comment
Home Group
Giorgia G.Home Group

I'll be sure to pass on the kind words to all staff involved Vickey! Thank you for sharing :) enjoy your new home!

The reviewer stated that an incentive was offered for this review

Brooke

BrookePerth, WA

  • WA
  • Verified customer

Thank You Home Group WA!

published

The best service and communication from start to finish. Could not fault the processes and service from all of the Home Group WA staff. We had the best experience building with them and would do it again! We have been living in our newly built house for 6 weeks and loving it, with no issues :)
Thanks again!

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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1 comment
Home Group
Giorgia G.Home Group

Thank you for taking the time to leave this lovely review Brooke :) we hope you continue to enjoy your new home!

The reviewer stated that an incentive was offered for this review

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Jen

JenPerth, WA

  • WA
  • Verified customer

Amazing

published

After looking at other builders I walked into a Homegroup display and met Sujit...... And that's where it began. Sujit was amazing and all through our process was always there..... Ernie was amazing also making the process smooth. We are very happy with our home and the comments we get from friends and family leaves us with an awesome feeling we have such a beautiful home and would recommend homegroup. We have done already to other people....

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2020
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1 comment
Home Group
Giorgia G.Home Group

I'll be sure to pass on the kind words to all staff involved. Thank you for sharing Jen! Enjoy your new home :)

Shawnee B

Shawnee BPerth, WA

  • WA
  • Verified customer

Such an amazing experience, can not fault a thing!!!

published

From the very beginning meetings my husband and I were set at ease with how great the communication was between us and the builder. Honestly felt like they went above and beyond to answer all our questions no matter how silly we felt they may have been.

During the build everything went smoothly, each stage of construction went exactly how we would of liked. We even moved in earlier than we anticipated.

Overall I was more than impressed, I will and have already recommended Home Group WA to family whom I know are looking at building and show off my home to them with pride saying “this could all be yours”

Customer Service
Build StagePost-Construction
Construction End DateMarch 2020
1 comment
Home Group
Giorgia G.Home Group

Thank you for taking the time to leave such a lovely review Shawnee :) glad you had a memorable building experience with us. We hope you enjoy your new home!

The reviewer stated that an incentive was offered for this review

White.T

White.TPerth, WA

  • 2 reviews
  • WA
  • Verified customer

Living in Luxury

published

Everyday is waking up with a smile. The entire process was seamless from Gareth the most skilled designer possible, to Matt the most professional and empathetic supervisor, to Emma the bricklayer extraordinaire, to Ken the guru of tiling and all the other professionals who I didn't meet but completed all work to high standards to make our house not only a home but a pleasure.

Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJanuary 2020
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1 comment
Home Group
Giorgia G.Home Group

This is such a lovely review :) thank you for sharing these kind words! Enjoy your new home

The reviewer stated that an incentive was offered for this review

Megan. T

Megan. TPerth, WA

  • 2 reviews
  • WA
  • Verified customer

We love our new home!!

published

My partner and I just built with Home Group WA and we couldn’t be happier with the way our home turned out!! Our site supervisor, Michael made the process so smooth and we really trusted him with looking after our home in the building stage. I’d also like to say a huge thank you to the ladies in the office who we liased with throughout the whole process, they were all so kind, helpful and happily answered my million questions. Everyone that’s helped out through the whole process has been amazing and I can’t thank them enough! Thanks Home Group WA!

Customer Service
Build StagePost-Construction
1 comment
Home Group
Giorgia G.Home Group

We are so happy to hear you enjoyed your building experience with us Megan! Thank you for sharing :)

The reviewer stated that an incentive was offered for this review

Minhaj Rizvi

Minhaj RizviPerth, WA

  • WA
  • Verified customer

Thank you Home Group WA for Perfect Home

published

Very happy with the build for the most part. The supervisor on the Job did a fabulous job. We're really happy with the final product. Some minor issues did occur, but nothing out of the ordinary. HOpefully all will be sorted at the 4 months warranty inspection.

Build StagePost-Construction
1 comment
Home Group
Giorgia G.Home Group

Thank you for the honest review Minhaj. We hope you enjoy your new home :)

The reviewer stated that an incentive was offered for this review

Page 2 of 12
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Questions & Answers

Neil J.

Neil J.asked

Home Group

What size is the solar energy system that is currently on promo

4 answers
Taila
Taila

I have no idea what the current one is. We signed in jan/feb last year the system we got is 3w

Neil J.
Neil J.

Hi Taila. Thanks for your prompt response. Do you find that your system is sufficient for your needs or did you have the option to upgrade? Any info or advice is appreciated as we are going into Prestart in a few days and any feedback would be more than welcome

Tarrah
Tarrah

Hi, if you haven't already been to pre start yet we are currently going through Home Group and got the solar system promo which was a 3kw and upgraded to a 5kw.

Michelle S.

Michelle S.asked

Home Group

We have a leak, but unsure where, we have checked all taps, our house is 4 yrs old. Is this still under the builders warranty?

1 answer
Paige S.
Paige S.

Call your insurance company. They will get a plumber out to do a leak detection and if it is deemed to still be under builders warranty they will advise that or it may be an actual claim once assessed

Tony J

Tony Jasked

WA

Hi, I am thinking of building in the near future and looking at HGWA at the moment.
I was wondering how easy will it be to change any of the standard inclusions in your house designs and choose our own brand or product instead of what is being offered if we ever needed to.
Thanks.
Tony J.

1 answer
Home Group
Giorgia G.Home Group

Hi Tony,
Thank you for your question. Home Group are committed to working with each of our clients to build them a home that suits their unique lifestyles. We have different levels of inclusions and specifications and would be happy to work with you on any changes you’d be looking to make.
If you have any further queries, please feel free to email us directly at [email protected]
Kind Regards, Giorgia

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