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Mark FellowesPerth, WA
- WA, Perth Metro
- Verified customer
A fantastic and joyous experience!
What a fantastic adventure we were able to enjoy with HomeGroupWA - from our first enquiry to the sand pit onto the beautiful house that we now call our family home, nothing was too much trouble and we cannot recommend HomegroupWA and their team enough for their amazing efforts to get the house built way before schedule time - thank you so much HomeGroupWA for a rewarding experience!
1 comment
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Jack HudsonPerth, WA
- WA, Perth Metro
- Verified customer
Best Builders in WA!
From start to finish, Home Group WA really produced a professional and efficient service. Meeting Dean, one of the sales reps, he really made as feel at home providing a great service where nothing was too hard or difficult. The support we received on going from the build, particularly the site foreman, Dom and Georgina in the office was second to none. We were provided with on-going progress reports which made us feel at ease. The craftmanship was faultless and was ready to move in ahead of time. The costings were spot on and all the staff ensured that any follow up was prompt and in-depth.
I am looking to build again in the future and will only go to Home Group due to their care, professionalism and attention to detail
1 comment
Giorgia G.Home Group
Thank you for the lovely review Jack! I'll be sure to pass on the kind words to all staff involved. Enjoy your new home
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- WA, Perth Metro
- Verified customer
I am obsessed with my home !
Massive thank you to Home Group WA !! I am obsessed with my first home and you guys were amazing and so supportive! I didn’t have any issues throughout the whole process. From my first meeting Of designing my home to key handover. 100% would recommend to build with Home Group.
1 comment
Giorgia G.Home Group
So happy to hear you had a memorable experience. Thank you for sharing and enjoy your new home!
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ashley s.Perth, WA
- WA, Perth Metro
- Verified customer
Amazing company 100% recommend
The whole process was such a breeze, I'm in my early 20s so I had no idea about anything! My consultant Dean was awesome, really worked with me to give me exactly what I wanted and didn't pressure me into any extras I couldn't afford. I had two minor issues which were quickly dealt with with a call to Dean. I had no unexpected costs and only found two tiny details in my final inspection. I've been in the house for 2 months now and I have no complaints, the build is to amazing quality and Home Group would be my first choice if I built again!
1 comment
Giorgia G.Home Group
Glad to hear you had a memorable building experience with us Ashley. Thank you for sharing :)
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AlanPerth, WA
- WA, Perth Metro
- Verified customer
The most terrible builder i have ever seen
We had problems from slab, bricks, roofs, staff behavior, superviser behavior and swearing of builder
Absolute disaster, they did everything to minimum and never fixed there issue
And turned our dream home to there joking home
Never build with them
Garage floor supposed to be 100mm and is not even 60mm
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KayleeWestern Australia
- WA, Perth Metro
- Verified customer
Exceptional service!!! Would build again in a heart beat with Home Group WA
Thank you HomeGroup WA for giving us the most exceptional experience in building our first spectacular home!
Not only was it a wonderful and stress-free experience, we are blown away by the amazing result.
From the moment we met Steve we knew we were in the right place. Steve lead us in the direction which resulted in the perfect floor plan, ideal suburb and block of land. He went out of his way to ensure that we were completely happy. Formally starting the process was a breeze, all paperwork was clear and well explained.
The process that ...Read more
HomeGroup WA follow regarding product selection allowed us to visualise all the selections prior to prestart. This gave us the opportunity to create a cohesively designed house. During prestart we were blown away by the quality of all the HomeGroup WA product and finishes. Both tile selections and prestart process's were fantastic, with the design guidance, detail and organisation from Jade and the other HomeGroup WA team members we had a wonderful day creating our dream home. Once all the formalities and selections were complete we watched the HomeGroup team work in the most professional and exceptional way and each brick was laid. Matt was fantastic at explaining each and every detail at site meetings and ensuring that everything was carried out perfectly. We are so grateful for the standard and pride that each and every person took in completing our home. We can not thank our client liaison officer Kayleigh, enough for the endless amount of time and effort she put in to ensuring that our home was absolutely perfect and we were kept in the loop every step of the way. No matter what the question, she always went above and beyond! Having Kayleigh made the process extremely easy and gave us a sense of confidence that we will always be looked after knowing that we built with HomeGroup WA.1 comment
Giorgia G.Home Group
Hi Kaylee, this is so wonderful to read. Thank you for the kind words, I will be sure to pass them onto all staff involved in the process. We hope you enjoy your new home! :)
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YvonnePerth, WA
- WA, Perth Metro
- Verified customer
Dream Turned Into A Nightmare!
Everything was great until we moved in then we noticed the grout changing in both bathrooms, I was told by their supervisor that cleaning products or calcium in the water was the likely cause even though it was obvious that was not the case. When the paint and tiles started to come off the wall's they finally agreed there was a problem, they eventually found that the seal for the toilet had not been fitted correctly in one bathroom and a leak behind the shower fixture was the cause in the other bathroom. I have lost count how many times they ha...Read more
ve been to my home over the last TWO YEARS to fix the issues caused by the high moisture levels and poor workman ship. I was told the moisture levels are now fine. Thankfully I did not take their word and got a building inspector to check which confirmed the workman ship and moisture level's still need to be rectified. Please if you build with this company get a building inspector to check your home!!Similar opinion? Write a review on ieatwords.com.au!
Robert S.Perth, WA
- WA, Perth Metro
- Verified customer
Amazing SERVICE, in awe of their SUPPORT, and commendable QUALITY!
This is a long overdue THANK YOU to HomeGroup WA. The SERVICE is amazing from meeting up with Gabe (building consultant) for the first time, designing, and the patience and the ability to HEAR us! Hearing us and integrating that to their expertise is what built our first home. The SUPPORT is truly amazing and warm especially during the hiccups that we encountered along the way. When Charles (Sales manager) said that I should not worry and that they will make sure our house building journey will be smooth, it did! Well, small hiccups but overall...Read more
it was smoooottthhh (and at times I would anticipate that some bad thing will happen because it has been running smoothly). And lastly, the QUALITY is to commend for! Truly in awe and thankful (sure there are little stuffs that my wife and I wish that could have been done better to make it perfect) if the quality is the materials and workmanship. Seeing other new houses built by other companies, we can easily see the difference and we are so thankful we built with HomeGroup Wa.1 comment
Giorgia G.Home Group
Thank you so much for the honest kind review Robert :) we are so happy you had a smooth building experience with Home Group. Enjoy your new home.
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DebbiePeel, WA
- 5 reviews
- 7 likes
- WA, Perth Metro
- Verified customer
How much does it cost to bring a HGWA build up to standard
At final inspection make sure that your doors are hung well and sealed top and bottom. Doors sitting under evaporative AC and in wet areas will deteriorate quickly. Cost to have doors removed, replaced those that have perished, sealed and rehung $560
Check the builders has put the right doors on the toilets. These are a narrower door and need to be able to be lifted off. If your builder has not delivered the right doors your bricklayer as ours did will put in a standard door, off centre and will then make adjustments, small inner frame along to...Read more
1 comment
Giorgia G.Home Group
Hi Debbie,
Please email your details to our maintenance department, they are available to assist with your queries - [email protected]
Kind regards, Giorgia
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Milan RomicPerth, WA
- WA, Perth Metro
- Verified customer
Perfection
Customer Service + Communication = Home Group WA. My experience through Home Group WA has been amazing from start to finish. I would personally like to thank Scott Payne, Michael, Sonya, Georgina and Kristy for all their help. The customer service was amazing as Scott was brilliant from start to finish. My house design is amazing and getting amazing built feedback from all my friends and families. The information level from Home Group WA is amazing and the help after wards is amazing as well. We even had a building inspector go through the hous...Read more
e during PCI meeting and even he was amazed with how well the house was built. Once again thank you Home Group WA for making my dream come true and looking forward to doing business again in the near future.Similar opinion? Write a review on ieatwords.com.au!
MatPerth, WA
- WA
- Verified customer
Water leaking from the main bathroom into my hallway!!
When we first met the designer for the house I stipulated that I wanted no shower screens in the main bathroom, of which he said that wouldn’t be a problem and proceeded to create our home, of which the design in the bathroom had no shower screen, so we was happy.
We then proceeded to Pre Start of which we informed the girl that we don’t need a shower screen as the room has been designed as a wet room, so hence the shower screen was taken out. Nobody as that time stated otherwise.
Since moving into the house this room has become a great prob...Read more
lem. When anyone has a shower in the room the water leaks out of the bathroom door and into my hallway. I have notified Home Group WA who have come back to say that it’s our responsibility as we have chosen to take out the shower screen. My argument is that we aren’t designers nor builders and that we was told there was no need for a shower screen, so why would we think otherwise. It is also so dangerous having water leak out of the bathroom door and up the hallway, both me and my 10 year old daughter nearly fell from the water spillage as my tiles are white and you can’t see the water. I am dealing with [name removed], who is the Construction Manager and his attitude to this matter is disgusting, he has told us that it is not their responsibility and basically that’s it. He did however offer to find out how much a shower screen would cost, has that is the only solution to this matter, of which he came back with the cost of $1200, of which he stated that would have to be paid by us!!!! This is the kind of attitude we are getting from this company!!! To make matters worst I stipulated at the beginning I wanted no shower screen in the bathroom and now the only solution they are offering is that I have to have one and it will cost us $1200, seriously!!!3 comments
Giorgia G.Home Group
Hi Mat,
Our office is fully aware of the issue with your shower, and yes, we do have design responsibilities however situations like this can be difficult to manage, both from a design perspective an... Read more
d a customer perspective. Many clients clearly want personal choice, here the removal of the shower screen, or large format tiles, we do what we can to oblige.We have spent a lot of money and you expect us to fit a shower curtain!!
A greater risk of slipping can’t be anymore dangerous than water leaking into hallway
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Rodolfo MunasquePerth, WA
- WA
- Verified customer
Dream house came true!
I love everything about our house, from the start to finish everything was very smooth and everyone from Home Group was so friendly and always ready to answer our questions.
1 comment
Giorgia G.Home Group
So happy to hear that Rodolfo, thank you for the kind words :)
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Joshua D.Perth, WA
- WA
- Verified customer
Our first home couldn't be more perfect!
Absolutely everything from the initial meeting with our rep Paul all the way through to key handover was such a BREEZE. We had a small issue post construction however HGWA handled it amazingly well which left us feeling extremely satisfied. we could not be more happy with our new home, So thank you Home group for an unforgettable first experience we would definitely build with you again!
1 comment
Giorgia G.Home Group
So happy to hear Josh, glad you had a memorable building experience with us! Enjoy your new home
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Vickey PPerth, WA
- WA, Perth Metro
- Verified customer
Loving our new home!
Loved the design the minute we walked into the display home! Scott was extremely helpful guiding us through the process. Choice of colours and materials available were perfect - exactly what I would have picked. Building supervisor, James was very helpful with questions during the build. Was a dream experience from start to finish. Exceptional quality finished product. Would highly recommend to anyone considering building a new house . Very happy with our new home.
1 comment
Giorgia G.Home Group
I'll be sure to pass on the kind words to all staff involved Vickey! Thank you for sharing :) enjoy your new home!
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BrookePerth, WA
- WA
- Verified customer
Thank You Home Group WA!
The best service and communication from start to finish. Could not fault the processes and service from all of the Home Group WA staff. We had the best experience building with them and would do it again! We have been living in our newly built house for 6 weeks and loving it, with no issues :)
Thanks again!
1 comment
Giorgia G.Home Group
Thank you for taking the time to leave this lovely review Brooke :) we hope you continue to enjoy your new home!
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JenPerth, WA
- WA
- Verified customer
Amazing
After looking at other builders I walked into a Homegroup display and met Sujit...... And that's where it began. Sujit was amazing and all through our process was always there..... Ernie was amazing also making the process smooth. We are very happy with our home and the comments we get from friends and family leaves us with an awesome feeling we have such a beautiful home and would recommend homegroup. We have done already to other people....
1 comment
Giorgia G.Home Group
I'll be sure to pass on the kind words to all staff involved. Thank you for sharing Jen! Enjoy your new home :)
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Shawnee BPerth, WA
- WA
- Verified customer
Such an amazing experience, can not fault a thing!!!
From the very beginning meetings my husband and I were set at ease with how great the communication was between us and the builder. Honestly felt like they went above and beyond to answer all our questions no matter how silly we felt they may have been.
During the build everything went smoothly, each stage of construction went exactly how we would of liked. We even moved in earlier than we anticipated.
Overall I was more than impressed, I will and have already recommended Home Group WA to family whom I know are looking at building and show off my home to them with pride saying “this could all be yours”
1 comment
Giorgia G.Home Group
Thank you for taking the time to leave such a lovely review Shawnee :) glad you had a memorable building experience with us. We hope you enjoy your new home!
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White.TPerth, WA
- 2 reviews
- WA
- Verified customer
Living in Luxury
Everyday is waking up with a smile. The entire process was seamless from Gareth the most skilled designer possible, to Matt the most professional and empathetic supervisor, to Emma the bricklayer extraordinaire, to Ken the guru of tiling and all the other professionals who I didn't meet but completed all work to high standards to make our house not only a home but a pleasure.
1 comment
Giorgia G.Home Group
This is such a lovely review :) thank you for sharing these kind words! Enjoy your new home
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Megan. TPerth, WA
- 2 reviews
- WA
- Verified customer
We love our new home!!
My partner and I just built with Home Group WA and we couldn’t be happier with the way our home turned out!! Our site supervisor, Michael made the process so smooth and we really trusted him with looking after our home in the building stage. I’d also like to say a huge thank you to the ladies in the office who we liased with throughout the whole process, they were all so kind, helpful and happily answered my million questions. Everyone that’s helped out through the whole process has been amazing and I can’t thank them enough! Thanks Home Group WA!
1 comment
Giorgia G.Home Group
We are so happy to hear you enjoyed your building experience with us Megan! Thank you for sharing :)
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Minhaj RizviPerth, WA
- WA
- Verified customer
Thank you Home Group WA for Perfect Home
Very happy with the build for the most part. The supervisor on the Job did a fabulous job. We're really happy with the final product. Some minor issues did occur, but nothing out of the ordinary. HOpefully all will be sorted at the 4 months warranty inspection.
1 comment
Giorgia G.Home Group
Thank you for the honest review Minhaj. We hope you enjoy your new home :)
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Questions & Answers
Neil J.asked
What size is the solar energy system that is currently on promo
4 answers
I have no idea what the current one is. We signed in jan/feb last year the system we got is 3w
Hi Taila. Thanks for your prompt response. Do you find that your system is sufficient for your needs or did you have the option to upgrade? Any info or advice is appreciated as we are going into Prestart in a few days and any feedback would be more than welcome
Hi, if you haven't already been to pre start yet we are currently going through Home Group and got the solar system promo which was a 3kw and upgraded to a 5kw.
Michelle S.asked
We have a leak, but unsure where, we have checked all taps, our house is 4 yrs old. Is this still under the builders warranty?
1 answer
Call your insurance company. They will get a plumber out to do a leak detection and if it is deemed to still be under builders warranty they will advise that or it may be an actual claim once assessed
Tony Jasked
Hi, I am thinking of building in the near future and looking at HGWA at the moment.
I was wondering how easy will it be to change any of the standard inclusions in your house designs and choose our own brand or product instead of what is being offered if we ever needed to.
Thanks.
Tony J.
1 answer
Giorgia G.Home Group
Hi Tony,
Thank you for your question. Home Group are committed to working with each of our clients to build them a home that suits their unique lifestyles. We have different levels of inclusions and specifications and would be happy to work with you on any changes you’d be looking to make.
If you have any further queries, please feel free to email us directly at [email protected]
Kind Regards, Giorgia
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Giorgia G.Home Group
We are so happy to hear this Mark! Thank you for sharing this review and the photos. Enjoy your brand new home!