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Reviews

3.8

30 reviews
5
(20)
4
(0)
3
(1)
2
(1)
1
(8)
  • Product Quality
    4.3 (7)
  • Return Claim MadeYes (0) · No (9)
  • Warranty Claim MadeYes (0) · No (9)
  • Product Appearance As advertised (88%) · Not as advertised (13%)
  • Customer Service
    4.2 (9)
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Jennifer S.

Jennifer S.South-Eastern Region, NSW

Serenade Soft Storage Bed

published

Renee Cox was extremely helpful with our purchase today. She was able to advise us on selecting specific features on the bed in relation to the mattress that we would require. Renee processed our purchase and emailed our documents immediately. Her service was exceptional.



Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFyshwick
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Julie

JulieBanks 2906, ACT

Lovely service

published

Our visit to the store was a bit impulsive (we forgot to measure our lounge room for a start). We’d been online and had a good idea of what we wanted. The store was well laid out and we were made to feel welcome the moment we came through the door. Salman was attentive without being creepy. He helped us choose the right options without sales pressure.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
King Living
Elizabeth R.King Living
Meredyth Davies

Meredyth DaviesSydney, NSW

Thank you Mel!

published

The store was well stocked and had a lovely range of styles. Mel was first to approach me and was very helpful and offered great advice on fabric, leg style and the modular options. All in all a very easy and successful trip which resulted in a quick and easy sale.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFyshwick, ACT
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1 comment
King Living
Elizabeth R.King Living
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John T.

John T.Greenway 2900, ACT

Great Service and Products.

published

The store is stimulating and friendly with a large range in view. The staff are helpful and friendly and give great advice.
The delivery and setup were seamless and efficient. I'll buy again!
My Reo sofa is amazing!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFyshwick, ACT
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1 comment
King Living
Elizabeth R.King Living

Review of repair by Carlos

published

A very good service call by repairman Carlos. He communicated with us well prior to the visit, called ahead to let us know when he was arriving, and was prompt, efficient and effective in his repairs. Carlos also identified issues not evident to us and replaced faullty items. Carlos also explained ways to ensure our use and experience of our King Cloud lounge was as good as possible. I can highly recommend Carlos as an excellent technician and repair person. His manner was also very polite and friendly.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKing furniture Fyshwick
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1 comment
King Living
Elizabeth R.King Living
Orin

OrinCanberra 2600, ACT

Delivered Defected Product and Declined to reschedule the delivery time

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFyshwick Store ACT
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1 comment
King Living
Elizabeth R.King Living

Great couch, excellent delivery service. 5 stars, but delivery was delayed a week, would've been nice to have it sooner

published

Great service at the store. Good communication. Excellent delivery service on the day, both friendly and helpful! One negative was delay in delivery by 10 days. Recommend to those who don't have King furniture

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCanberra, Fyshwick
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1 comment
King Living
Elizabeth R.King Living
Candice B.

Candice B.

  • 2 reviews

Excellent service

published

Purchasing a king living lounge was so easy.
The staff at the store was very knowledgeable and helpful.
The delivery guys were just amazing. Even took all the rubbish with them.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationCanberra store
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1 comment
King Living
Elizabeth R.King Living

Great product great service

published

Great advice and assistance from Renee and Irena to select the right sofa and right options. Availability of take home colours swatches really assisted in the final choice. Many thanks.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCanberra
See all answers
1 comment
King Living
Elizabeth R.King Living
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Best customer service at king living canberra store in Fyshwick!

published
Shop LocationACT, Fyshwick
1 comment
King Living
Elizabeth R.King Living
Owen

OwenCanberra

  • 2 reviews
  • 2 likes

Terrible quality control with misaligned seams and headrest

published
Shop LocationACT, Fyshwick
1 comment
King Living
Elizabeth R.King Living

Hi Owen, thank you for taking the time to share your experience. We are sorry to hear about your disappointment and dissatisfaction. Could you please email your best contact details to [email protected].

JF

JF

  • 3 reviews

Fantastic Service

published

Just wanted to say that Suza and Jeka were fantastic to deal with over the last few days. They were both very patient and knowledgeable and incredibly helpful as I tried to figure out what I needed for my new space. This was all just as a major sale was winding up and they were very busy. I can only hope the rest of the process goes as well!

Shop LocationACT, Fyshwick
1 comment
King Living
Elizabeth R.King Living
Bob_H

Bob_HCanberra

  • 4 reviews

Fair product, disappointing service

published
Shop LocationACT, Fyshwick
1 comment
King Living
Elizabeth R.King Living

Hi Bob, we are sorry to hear about your disappointment. Could you please email your contact details so we can look into this to King Living Customer Care [email protected]

Terrible Service

published

We are waiting six months for a couch to be delivered.
Shocking communication, no one cares, they just want money for poor quality.
AVOID King Living unless you want to be in an infinite loop with nothing good.

Shop LocationACT, Fyshwick
1 comment
King Living
King F.King Living

Hi, we are sorry to hear about your experience. Please can you email [email protected] with more details so we can look into this for you?

Stephen M.

Stephen M.Canberra

Very disappointing customer service

published
Shop LocationACT, Fyshwick
2 comments
King Living
Harry B.King Living

Hi Melissa and Stephen, we sincerely apologise for the great inconveniences caused. A consultant will be in touch with you shortly to discuss your experience and address anything outstanding.

Stephen M.
Stephen M.

It is now 26 May and sadly, true to form, we have not heard anything from Customer Service even though they said on 4 May they would be in contact...

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Ron

RonCanberra

Awful customer service

published

Ordered the couch in the 20th of January and we were assured it would be delivered on the 4th of April. It is now the 18th of April and still no couch. The delivery has been deferred twice without any communication from Kingliving. I have had to be inconvenienced twice (taking time of work to wait for delivery) and only finding out the couch won't be delivered on the day by chasing it up myself. Very disappointed, not getting straight answers and at the moment I don't have a confirmed delivery date.

Shop LocationACT, Fyshwick
1 comment
King Living
Harry B.King Living
Anthony Szell

Anthony SzellCanberra

  • 4 reviews
  • 1 like

Nice furniture (over priced) - poor delivery and customer service

published
Shop LocationACT, Fyshwick
1 comment
King Living
Harry B.King Living

Hi Anthony, we are sorry to read that you have had this experience with King. We will be in touch to resolve this.

Thank you

published

Great comfortable Sofa lounge and excellent service in store. Prompt delivery with very professional and friendly service by Jimmy Melhem who put together, advised on how to work the sofa & removed all rubbish. A seamless and easy experience.

Shop LocationACT, Fyshwick
1 comment
King Living
Harry B.King Living

Hi Natalie, thank you for sharing your experience with us. We are glad that you had a great service experience and hope you enjoy your new King Living purchase!

Heather

HeatherCanberra

Exceptional.

published

In-store purchase, fantastic service from Jeka. Furniture delivered by Jimmy Melhem who was on time, efficient & polite. Took all rubbish away, nothing was a problem for him. Don't let people like this go King Furniture, they are an asset to your business.

Shop LocationACT, Fyshwick
1 comment
King Living
Harry B.King Living

Hi Heather, thank you for sharing your experience with us. We are glad you received excellent service from Jeka and Jimmy. We will be sure to pass this on. Enjoy your new King Living purchase!

Jackie Mc

Jackie McJerrabomberra

Fantastic furniture and great customer service

published

I Purchased through King Furniture Canberra. The 2 Opera lounges arrived on date specified and looked great. After the delivery men left, I noticed a small mark on one of the couches which appeared as a handprint. Rang King Furniture immediately and they sent a cleaner out to clean the couch. He found it was a mark in the leather itself. King Furniture acknowledged this, emailed and rang me and told me that a new seat cover would be made for me. They gave me a date when the new cover would be ready. it arrived when indicated, fitted and I now have two beautiful couches!!! I don't believe I have ever experienced such good, efficient and pleasant service....well done King Furniture. I highly recommend you. Brilliant.
Jackie Mc

Shop LocationACT, Fyshwick
1 comment
King Living
Harry B.King Living

Hi Jackie, thanks for sharing our King Living experience with us and we're pleased to read you were satisfied with the service you received in the Canberra Showroom. We hope you enjoy your Opera sofas.

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