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Reviews

4.8

44 reviews
5
(42)
4
(0)
3
(0)
2
(0)
1
(2)
  • Product Quality
    4.5 (31)
  • Return Claim MadeYes (0) · No (37)
  • Warranty Claim MadeYes (1) · No (36)
  • Product Appearance As advertised (93%) · Not as advertised (7%)
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Not Happy

Not HappySydney, NSW

Lounge Delivery Delay - Customer Service Not Responding

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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2 comments
King Living
Elizabeth R.King Living

Thank you for reaching out. The information and emails we do have not reflect the statements above. We have referred to our Senior Manager as we do believe this matter has already been resolved.

Not Happy
Not Happy
Wendy

WendySydney, NSW

Sam & Karl

published

Sam & Karl delivered my new sofa bed today and did a wonderful job. They rang to let me know how far away they were, polite, super efficient and very tidy.



Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Professional and Friendly (Sam and Karl)

published

Dear KingLiving,
I recently ordered our lounge to reupholster which turn out to be a nightmare but Mandy from customer care took charge and made it right. Sam and Karl which have partnered with KingLiving showed up on pickup day made it extremely easy to deal with and friendly. Sam and Karl were also the same professional we dealt with 6 years ago. It's good to see KingLiving staff and partners have high professionalism when it matters.
Thank you KingLiving & Big shoutout to Sam, Karl & Mandy.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers
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Professional and seamless.

published

We had our lounge delivered and the service was seamless. They were in and out in no time, were professional and there was no fuss. Great experience all round and wont hesitate to use again.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
Sah

Sah

  • 3 reviews

Sam and Karl delivering Sofa. Nothing was too hard or too much to ask

published

Our lounge and chair delivered by Sam and Karl this week. Both were very careful, given some tight corners, and efficiently put the item together then took all the rubbish away. On top of that they helped me move a heavy item with their trolley. Very polite and congenial given the current health scare.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Great service from Sam&Karl

published

Great service from Sam&Karl, I did not touch any thing, my sofa was set up ready to use by the boys, carry it into my apartment and unpack the box and put it all together.

The reviewer stated that an incentive was offered for this review

In and out with no fuss.

published

Sam and Karl delivered my new Opera 3 Seater Viva sofa today. They were quick, quietly efficient and careful (COVID-19). I was expecting an ottoman to be delivered along with the sofa and they helped me chase that! Thanks very much.

Return Claim MadeNo
Warranty Claim MadeNo

Thanks a lot!

published

Sam and Karl arrived on schedule and have been very efficient when delivering and assembling our furnitures. We also appreciated how careful they have been in the current context. Thanks!

Awesome Service

published

Our sofa was delivered this morning and we are thrilled with how the sofa looks, and wowed by the service of our delivery drivers. Sam and Karl were professional and super friendly. Thank you so much!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
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David

DavidSydney, NSW

Amazing Service

published

We had Sam and Karl deliver some more storage attachments for our new Jasper in Sutherland. They were super helpful in installing and also assisted with re-routing the wireless charging. Great delivery service by King!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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BRR

BRRSydney, NSW

Lounge Delivery

published

Sam and Karl delivered our lounge exactly this week exactly when they said they would .. and assembled it quickly. They were both lovely/polite/efficient .. we were very happy. Thankyou very much.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
York

YorkSydney, NSW

Great Delivery Service

published

Our sofa delivery date got postponed because of covid19 but the delivery service itself was perfect which made up for time loss. Thank you Sam & Karl who helped on assembling and setting up the sofa. They were very professional, friendly and clean ( even took off their shoes before coming in ). Super helpful. Would recommend!

Professional and friendly

published

My King Living sofa arrived tody-lovely product. I want to make a special mention of Sam and Karl who delivered, unpacked, and set-up the sofa. They were quick, careful, professional and friendly.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Bryand

BryandSydney, NSW

  • 2 reviews

Great product with excellent delivery

published

The lounge arrived perfectly packed. The delivery man Sam and Karl were punctual the managed to navigate our tiny entrance perfectly they set up the lounge and removed all cardboard

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
Viviann

ViviannSydney, NSW

  • 2 reviews

Attention to Detail Professionals

published

Sam and Karl from Kingliving was professional and friendly. Great to see especially during this Covid-19 restrictions. They adhered to all safety protocols and went about their job efficiently. They paid attention to little details without my instructions. Great to work with professionals! Well done King.

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Sam and Karl

Sam and KarlSydney, NSW

Great installation and service

published

Sam & Karl,
We’re prompt with their delivery time. Installed all the required parts and took away all packaging and rubbish. Also took the time to demonstrate how to install all the accessories. They even dealt with a missing part. Highly professional in their dealings with the customer. Easy delivery, job well done!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
Mat P

Mat PSydney, NSW

Above and beyond

published

Had my new reogrande sofa bed delivered today by Sam and Karl. It was an incredibly tough job getting it through the tight spaces in my terrace and into the room but they did it with no damage to house or sofa. It took time and a lot of effort but Sam and Karl were still friendly, patient and calm throughout.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Wonderful Service for Access Check

published

Special thanks to SAM & KARL for coming this morning doing access check. U guys have done a very perfect and professional job. C u guys soon on the delivery date.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Graeme W.

Graeme W.Sydney, NSW

Great delivery service

published

Product: a Zaza lounge from King Living. Sam and Karl made the delivery. They called that were on way. Sam and Karl were friendly, careful and knew their job. They assembled the sofa quickly. The service was excellent. especially in such a difficult time.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Denise A

Denise ASydney Surrounds, NSW

Excellent service

published

I have to applaud the delivery and installation service provided by Sam and Karl yesterday. They called to let me know time of delivery then proficiently set up my Zaza lounge for me. Nothing was too much trouble. Thanks guys for your professionalism.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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