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karenSydney, NSW
- 3 reviews
Superb service from Maria at Annandale
We recently purchased a Neo 3 seater sofa, our service experience at Annandale was exceptional.
Maria was patient, professional and had a fantastic product knowledge!
I would highly recommend this store and am really looking forward to the sofa arriving!
1 comment
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KarlSydney, NSW
Stood by their quality product
From initial purchase to after sales service by Elias senior tech you exceeded all our expectations.
You stood by your quality product and repaced our Reo Grand lounge with no hesitation.
I'll recommend King Living without hesitation..the whole experience was amazing :))))
1 comment
Elizabeth R.King Living
Hi Karl,
Thanks so much for sharing your review. We're sorry to hear you experienced some issues with your sofa, but are so grateful for your understanding in allowing us to rectify this for you. We ... Read more
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HelenSydney, NSW
loved my "king" experience
the staff were very helpful and not pushy. I was in the store for several hours with a staff member helping me select all the pieces to complete my new, exciting lounge room
1 comment
Elizabeth R.King Living
Hi Helen, thank you for sharing the wonderful experience you had in our Annandale showroom! We're so pleased to hear that the team provided such considerate, patient service while you reviewed the opt... Read more
ions available and selected the perfect furniture for your new lounge room. We're sure you've made excellent choices and we thank you for choosing King Living.Similar opinion? Write a review on ieatwords.com.au!
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Carlos arrived on time very happy
Very happy with Carlos service he arrived on time knew what the problem was fixed it straight away and we really like our King Furniture and customer service was great is very friendly and professional thank you king living
1 comment
Elizabeth R.King Living
Hi Christian, thank you for sharing your great after sales experience. It is wonderful to hear that Carlos was friendly, prompt and quickly and efficiently rectified any issues. We are sorry to hear... Read more
that you did have a problem, but we are very glad that you are happy with Carlos's professional service and care. We look forward to passing on your kind words of thanks.Similar opinion? Write a review on ieatwords.com.au!
John L.Sydney, NSW
There is something different at Annandale
Had been perusing King pieces for a while at different showrooms. Originally went to Annandale about 9 months ago but, the whole place just felt lack lustre and sad. Staff were unenthused and one lady seemed stuck to her seat the entire time I was there. Not once looking up or acknowledging me.
I went to other Showrooms and received the King level service you would expect but, just out of necessity I stopped past the Annandale Showroom again. This time, there was energy. Tallis was zipping around the showroom talking to the staff and clients a...Read more
nd keeping things lively. I later found out he is the new Manager so it made sense. He approached me quickly and immediately understood me and what I needed. Sometimes you connect with people and Tallis managed to do that so easily here. He listened intently and was so focused on finding me something I would love. There was no question in my mind that I had to come back to Annandale and place my order. Even when I told him of my past experience, he assured me that change had come and he would look after me. I believe him. This is somebody who you cannot let go of King. There are not many people who carry the energy, charisma and genuine care that Tallis has.1 comment
Elizabeth R.King Living
Hi John, thank you for sharing your excellent five star review of our Annandale Showroom. We are so pleased to hear that you could feel and see the care and understanding shown by Tallis are he assis... Read more
ted you and also connected with other Customers and Team members. We will be sure to pass on your feedback to Tallis and our Management Team, and thank you for returning and choosing King Living.Similar opinion? Write a review on ieatwords.com.au!
Long live King!
The store beautifully displays all products and the spotlight literally shone on the sofa we purchased. This is the second suite I have purchased from Kings and never hesitate to recommend King to anyone looking for a quality and stylish design. A real plus to the sale was Maria - such a super star!
1 comment
Elizabeth R.King Living
Hi Belinda, thank you for sharing your excellent five star review. It is great to hear that you loved the beautiful Annandale showroom with the stylish displays, quality designs and that you are a re... Read more
turn loyal King Customer. How wonderful to also hear that Maria made your sale experience even more special. We look forward to passing on your lovely comments, Maria will be delighted to hear that you appreciated her service, and thank you for choosing King Living again!Similar opinion? Write a review on ieatwords.com.au!
John BushSydney, NSW
- 3 reviews
Fixed sofa side table
The side table was loose due to a faulty plastic holder. Mitch fixed it very efficiently and quickly. All communication leading to the visit were clear and Mitch arrived on time.
1 comment
Elizabeth R.King Living
Hi John, thank you so much for sharing your excellent after sales experience. We are sorry that the call out was required, but we are very pleased to hear that Mitch was prompt, efficient and quickly... Read more
rectified any issues. We really appreciate you taking the time to write such a lovely review, we look forward to passing on your kind words to Mitch, it will certainly make his day.Similar opinion? Write a review on ieatwords.com.au!
YvonneSydney, NSW
Very helpful
The staff at King living were very helpful answered all my questions and gave me all the information I needed. I'm so excited to receive our lounge I was pleasantly surprised by their range just stunning
1 comment
Elizabeth R.King Living
Hi Yvonne, thank you for your wonderful five star review for our Annandale Showroom. We are very pleased to hear that the Team were very helpful and informative as they assisted you with your purchas... Read more
e. It is great to hear that you appreciate our stunning designs, and we are sure you will enjoy relaxing on your new King Living sofa for many years to come.Similar opinion? Write a review on ieatwords.com.au!
Carlos was very professional
Carlos dropped me a friendly call in the morning, he came when he daid he was, he was very professional and friendly, repaired problem quick and explained everything he did so i knew what was going on! He also asked if i wanted him to show me how to custom set lounges, very happy customer!!!
1 comment
Elizabeth R.King Living
Hi Esther, thank you for sharing your great after sales service experience with Carlos. Although we are sorry to hear the call our was required, it is wonderful to hear that Carlos was very professio... Read more
nal, friendly, prompt and efficient as he quickly rectified any issues and explained everything. We thank you for allowing us to resolve any this and have your sofa back in perfect order and we look forward to passing on your lovely comments, Carlos we be delighted to hear that you are very happy with his service.Similar opinion? Write a review on ieatwords.com.au!
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Brought back from the brink
Was just perusing through the feedback to see if anyone had similar issues to me with my sofa when it arrived when I saw a review for Tallis.
I have to say that the only reason I am a happy customer after all of this is due to Tallis and the work he put in to correct others mistakes. I am so glad that he picked up the phone because he reassured me and delivered. He was open, honest and instilled trust again.
Without him, I may not have kept my purchase. A true asset and ambassador for King.
1 comment
Elizabeth R.King Living
Hi Richard, thank you for sharing your lovely review about your experience with Tallis at our Annandale Showroom. We are very glad to hear that Tallis was able to assist and remedy the issues you had... Read more
, restoring your trust in King Living. We are very thankful for you have given us another opportunity with the assistance of Tallis to ensure you are a happy customer. Tallis is truely a great asset, ambassador and valued team member of King Living, he will be very appreciative that you have taken the time to write this review.Similar opinion? Write a review on ieatwords.com.au!
Karan L
- 2 reviews
Perfect service
In a few words..i have never had better service than that given by Carlos!A true professional & a pleasure to deal with!An asset to King furniture! Many thanks to Carlos for perfect job!!
1 comment
Elizabeth R.King Living
Hi Karan, thank you for sharing your perfect after sales service experience. It is wonderful to hear that Carlos was a pleasure to deal with and provided exceptional professional service and care. W... Read more
e look forward to passing on your kind words of thanks, Carlos is definitely and asset to King Living and a very valued team member.Similar opinion? Write a review on ieatwords.com.au!
TonyaSydney, NSW
Excellent customer service
Came in a few weeks ago and want to complement a young lady maria whom was very helpful and pleasant, a great addition to your company. She went out of her way to explain the product
1 comment
Elizabeth R.King Living
Hi Tonya, thank you for sharing your excellent customer service experience at our Annandale Showroom. We are delighted to hear that Maria was helpful and pleasant and how she was very informative and... Read more
knowledgeable when explaining King Living product. Maria is certainly a very valued Team Member, and we will be sure to pass on your kind words of thanks both to Maria and our Management Team.Similar opinion? Write a review on ieatwords.com.au!
Jenny G.Sydney, NSW
- 3 reviews
Wonderful & Genuine Store Manager
You know when you meet someone who just wants to help and is genuine about it and not all "sale-sy" in your face, pushing you to make a purchase? Well that's the new manager at Annadale, Tallis.
Tallis has been a superstar, fixing previous issues from other team members prior to his start here, with products being ordered and received in the wrong colour and also sourcing other parts/finding a solution for my needs. I met him instore, and he was friendly and truly made the wait (he was with other clients) worthwhile.
Just wanted to say Than...Read more
k you Tallis and I hope upper management sees this email, as positive feedback is more important than negative feedback in this world. Don't ever leave King Living please, you are an asset to the team.1 comment
Elizabeth R.King Living
Hi Jenny, thank you for your wonderful five star review for Tallis - our Annandale Showroom Manager. It is great to read how Tallis was approachable and proactive and swiftly sought to rectify any ou... Read more
tstanding issues. We look forward to sharing your lovely comment with Tallis and our Management Team, we are so pleased to hear that he could turn your experience around to a positive one.Similar opinion? Write a review on ieatwords.com.au!
Excellent service
I came across the bed on line and went into the store to look at it and was in love with it instantly. Sam & Antonio came and assembled the bed within minutes. Thanks for paying attention to detail to where I wanted it placed boys. Its been an amazing experience, highly recommend King Living the professional service and quality as well.
1 comment
Elizabeth R.King Living
Hi Poonam, thank you for sharing your amazing service experience, from the Showroom through to delivery and assembly by Sam and Antonio. It is wonderful to hear that Sam and Antonio provided excellen... Read more
t service and care during your delivery, we are sure you have made a wonderful addition to your home. We look forward to passing on your lovely comments, and thank you for highly recommending King Living.Similar opinion? Write a review on ieatwords.com.au!
Excellent Service
Carlos arrived early, notified me in advance, was knowledgeable and fixed the product effiently and quickly. Carlis was friendly and pleasant and provided great customer service. He was very pleasant!
1 comment
Elizabeth R.King Living
Hi Joanne, thanks for sharing the great experience you had with King Living and the exceptional service provided by our Technician Carlos. We're so pleased to hear that Carlos was friendly, efficient ... Read more
and knowledgeable, quickly resolving the issue present so you could get back to enjoying your furniture! We thank you for your understanding in allowing us to resolve this for you and look forward to passing on your feedback.Similar opinion? Write a review on ieatwords.com.au!
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SandraSydney, NSW
Great service
great service,I was unsure about what type of lounge to purchase as I have young children and pets and wanted something practical, Carol helped me with fabrics, configurations and went through numerous options and was very patient with me . I would highly recommend king furniture.
1 comment
Elizabeth R.King Living
Hi Sandra,
Thank you for sharing the wonderful customer service you received from our Annandale showroom team member, Carol. We're delighted to hear that Carol took your family circumstances into cons... Read more
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Absolutely Amazing
Sam and Antonio were absolute professionals. Polite on entry, explained the product perfectly and put it exactly in position. Ontop of this it was pleasant to have a laugh with them both! 10/10 cusomter service
1 comment
Elizabeth R.King Living
Hi Lijh, thanks for sharing the exceptional delivery service you received from our team Sam & Moe. We're so pleased to hear Sam and Moe were professional, friendly and informative; setting up your new... Read more
furniture in your desired position with your room and ensuring you understood its functionality. We're sure you will love this new addition to your home and look forward to sharing your great review with our Head of Despatch.Similar opinion? Write a review on ieatwords.com.au!
Above and beyond
Carlos arrived exactly on time - he was efficient and knew exactly what he was doing. Fixed the issues with the lounge and everything is working exacrky as it should - great service from a friendly technician - couldn't be happier
1 comment
Elizabeth R.King Living
Hi Caroline,
Thank you for sharing the great service you received during your recent service call. We're so pleased to hear that Carlos provided friendly and efficient service, expertly carrying out t... Read more
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Great service
Soo King, our sales consultant was excellent. Very efficient, knew each of the packages we were interested in, showed us how to operate the lounge settings and made the process very smooth and easy. Even put up with our 2.5 year old running around.
1 comment
Elizabeth R.King Living
Hi Bopha, thank you for sharing the wonderful service you received from our Annandale team member Soo. It's great to hear that Soo was understanding of your family situation; assisting you in selectin... Read more
g the perfect sofa for your home and making the whole ordering process smooth and simple. We're sure you've made an excellent choice and look forward to sharing your great review with Soo.Similar opinion? Write a review on ieatwords.com.au!
Melody
- 2 reviews
I had some small issues with sofa, and Carlos from Service team is great guy and he fixed the problem.
I had an issue with sofa with inclination not working and Carlos was here on time only took him 10 mins to fix it. He was very responsive, professional and nice.
1 comment
Elizabeth R.King Living
Hi Melody, thank you for sharing the recent great experience you had with King Living. We're so pleased to hear that our Technician Carlos was friendly and polite as he was quickly able to rectify the... Read more
issue with your recliner so you could get back to enjoying the comfort of your sofa! We will be sure to pass on your great feedback, we know Carlos will be so pleased you were impressed with his service.Similar opinion? Write a review on ieatwords.com.au!
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Elizabeth R.King Living
Hi Karen,
owledge and considerate assistance you were confident in purchasing the fantastic Neo sofa. We have no doubt this sofa will be a beautiful statement in your home and a comfortable place to relax at the end of a long day! We look forward to sharing your glowing review with Maria and thank you for choosing King Living.Thank you so much for sharing the wonderful service provided by our Annandale team member Maria during your recent visit to the showroom! We're so pleased to hear that with Maria's expert kn... Read more