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BenSydney, NSW
- NSW, Baulkham Hills
- Verified customer
Help?!!
We had our Metricon home handed over end of October 2022 after 3 x Air BnB moves in accommodation because the house was not ready. Due to my wife's terminal illness and severe disability we moved in as we really had no where else to go after moving from apartment to apartment and as such knew we were accepting a below par product.
The handover was brief and outstanding items from Construction have still not been closed.
We were told that anything going forward is now under the responsibility of maintenance.
So following process we have log...Read more
ged more than 20 Service Items - some urgent - and not one has been resolved. We have a missing 'waterfall kitchen edge', we cannot get out the back door, cannot use the ensuite upstairs due to major drainage issues, stormwater buckets down our neighbours driveway due to no sealing of the front yard sealed charged pit, our dishwasher is also unusable as it twists and tips forward, door stops and door runner guides are lying on the floor unfixed, incorrect handles on our doors, general paint quality is extremely poor and floating floor quad is kicked about the floor as it has not been fixed/glued. Any inflight builds, builds ready to commence and potential builds please be aware!!! Metricon have an e2e sales, construction, maintenance and warranty process that distances the client from any means to escalate. We found this most evident during the construction process and lesser so during the other engagement phases. It is either the 'BSC' (who was changed 4 times during our build of which we only spoke to one unaware there had been changes in the interim) and the 'Site Manager' (we only had 3) who really are unempowered to make significant decisions on any build.1 comment
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- NSW, Baulkham Hills
- Verified customer
Our initial excitement has become utter disappointment
Our journey with Metricon began in May 2018 and has been less than impressive from the start. To put things into context, my wife and I both agreed that we wanted to build our dream home with Metricon even before we were married as we loved their display homes. Our first interactions were with sales consultants at various display homes where we found out that most features, if not all, were upgrades, some of which surprised us (including the kitchen cabinetry).
The process within the pre-construction phase was extremely frustrating to say the...Read more
least. Multiple discrepancies were identified by us within the contract variation and final architectural drawings, these documents going back and forth on at least 20 occasions for correction. Each time it would take us 2 to 3 hours to review again with a fine-tooth comb. For example, we would encounter missing or incorrect items in the contract variation or measurement/structural errors within the drawings (even though we are not the experts in this field). After asking for the errors to be rectified, the contract variation and drawings would be revised and resent to us for sign off only for us to discover that the revised versions contained new errors or other missing items that were not there before. Upgrade items would also be listed in a different order to the previous contract variation which caused so many headaches and cost us more time to go through. We questioned this with our sales consultant who told us that these errors were due to a glitch within the computer program that was used to finalise contract variations. We refused to sign the contract variation and drawings until we were completely happy with them as we were told we would have to pay a $1500 administration fee to change anything after sign-off. We thought this would be finalised before our land was registered in August 2018, however this was not the case and took another 2 months after that for the contract variation to be correct and another 5 months after for the drawings. Next, we booked in our visit to Studio M to make our selections. We chose to upgrade many items including but not limited to flooring, lighting, kitchen cabinetry, staircase and timber stained doors. We were shocked to discover that we would be charged an additional $2000 (same cost for one room or the whole house) to avoid having scotia placed between the flooring and the skirting boards for our choice of upgraded timber laminate. We were told using scotia is standard practice as the flooring is installed after the skirting boards which did not make sense to us seeing as this was a new home build. Being a two-storey house, we opted to have LED downlights installed downstairs with Metricon however planned to have our own electrician install them upstairs after handover. Each room included a standard oyster light so we asked if we could have that one point placed in a suitable position in one corner so our electrician would be able to install the other LED lights proportionally in the rooms afterwards. We were told that there could be no guarantee that that point would be placed proportionally in the corner. We were trapped into having all the LED downlights installed by them for a substantial amount extra. We also upgraded our front and internal doors and staircase with a timber stain finish. At the studio we picked out the colour of the stain we wanted (to match our kitchen cabinetry that was also upgraded at a considerable cost) and were told by our studio consultant that it was ‘Cabots Rich Walnut’ only to realise later during the build phase that we had been quoted the wrong stain colour. Due to this carelessness we are now stuck with timber doors and a staircase that cost us an arm and a leg to upgrade that doesn’t match our kitchen cabinetry, and being open plan living with the staircase completely in view and adjacent to the kitchen, we will just have to live with the disappointment as nothing can be done as we signed off on the colour schedule.1 comment
Team M.Metricon
Hi Cindy
Upon reading your product review and sighting the photos attached, l am deeply concerned with the events you have outlined. I would like to investigate these issues and come to a resolution ... Read more
that makes you feel like you are living in your dream home. Can you provide me some further information that would allow me to look into your file. I will send you a private message seeking those details shortly. Looking forward to your response.
Similar opinion? Write a review on ieatwords.com.au!
- NSW, Baulkham Hills
- Verified customer
Metricon Team
Since the day we started our build on-site, Metricon wasted no time. We’re building our house in a new estate where Metricon definitely were not the first builders to start. Due to their amazing reverse build process, we are now looking like the first ones to potentially move into our street. Our house has just met the Practical Completion stage and this has all been achieved in just over 3 months.
We couldn’t have achieved such fantastic results if it wasn’t for our Site Manager, [name removed] and his Construction Manager, [name removed]. [n...Read more
1 comment
Team M.Metricon
Wonderful review, Dan. We’re pleased to read you’re happy with how fast construction is travelling and that you’ve enjoyed building with us. Its great to know your Metricon journey has been seamless d... Read more
ue to the amazing efforts of your Site Manager and construction team. We will make sure to share the success of your build with them. We look forward to handover and seeing you settling in. All the best, TiffSimilar opinion? Write a review on ieatwords.com.au!
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NomistakeSydney, NSW
- 2 reviews
- NSW, Baulkham Hills
- Verified customer
Excellent
Difficult Journey - the 5 stars are for [name removed] our 3rd and final site supervisor
Starting with the positive we have ended up with a beautiful home and we are lucky that the trades who were contracted to work on our home gave a damn and did a great job because our initial site supervisors and their superiors did not! A big shout out to the tilers who laid a difficult choice of tile on a difficult and expansive surface and it is faultless.
[name removed] was our 3rd Site Supervisor allocated to us after we raise a real concern to the lac...Read more
k of progress on our home and to the constant mistakes which we all able to be corrected but of course again costing us time and rent money. All the previous supervisors had to do was look at the plan prior to giving direction and we may have been in months earlier. I felt for [name removed] coming in at the last part of the build when everybody was fatigued and frustrated with the process and relationships had broken down. So what could [name removed] possibly do at the last part of the build to still make us provide a 5 star rating?? Well he, - Listened to us and took the time to 'actually' understand what we were saying. - Communication was impeccable constant phone calls and texts so we knew what was going on always. - Checked in after the build!!1 comment
Team M.Metricon
Thank you for sharing your experience. We appreciate you taking the time to recognise the efforts of your recent Site Manager. It’s fantastic to hear he was transparent with communication, accommodat... Read more
ing and was able to turn your experience into 5 Star. We acknowledge your feedback relating to previous Site Managers we will ensure this is shared with our Construction team. Enjoy your beautiful new Metricon home. Thanks, TiffinySimilar opinion? Write a review on ieatwords.com.au!
DomingasSydney, NSW
- NSW, Baulkham Hills
- Verified customer
Excellent experience with this builder
The build was very well managed by the building supervisor, good communication and flexibility, completed before the schedule time.
House is beautiful inside and out and at an affordable price. Very satisfied with the result, will recommend to other people.
Thank you Metricon, my husband my son and I are very happy with your build.
1 comment
Team M.Metricon
We are delighted to read your experience building with Metricon has been so great. It's fantastic that your Site Manager delivered 5-Star service and you're in love with your new home. Domingas, thank... Read more
you for your lovely review our team will be thrilled. We wish you and your family a safe and happy festive season. Thanks, TiffinySimilar opinion? Write a review on ieatwords.com.au!
Karen TSydney, NSW
- 2 reviews
- NSW, Baulkham Hills
- Verified customer
Five Star Customer Service and some!
We could not be happier with our pre-construction service with pre-site Manager [name removed] - what an asset to your team. [name removed] was very accommodating at our Studio M visit and she continued to not disappoint. [name removed] has been wonderful, she certainly has stood out, she has been patient, gives excellent advice, follows up, returns calls and her attention to detail is excellent. [name removed] deserves a five star rating to be noted for excellent customer service.
Thank you very much for such a high care factor!
Sincerely Karen and Mick Tyler
1 comment
Team M.Metricon
Karen, we love reading the amazing service shown by your Pre-Site team and its great to hear you're enjoying your Metricon journey thus far. Knowing your team have been doing a sensational job makes u... Read more
s very proud, they would be delighted to know how happy you are with their service. We look forward to working with you throughout the upcoming stages as we move towards construction. Happy holidays, TiffinySimilar opinion? Write a review on ieatwords.com.au!
PreyeshSydney, NSW
- NSW, Baulkham Hills
- Verified customer
Site Foreman saved the day
We are building a Trentham 30 in the Northern Beaches of Sydney.
The pre build process was a nightmare, poor communcation and every estimate was well over 150% for the estimated cost.
Once they finally got onsite the site foreman put on his cape and came to the rescue.
- Great communication
- Lined up all of the trades to get the job done very fast
- Managed the quality on the job and let me know what I needed to happen next so I could be ready
The end result is fantastic and we are happy and I hope that Metricon will understand the impact to our family for their internal mess....Read more
Metricon need to focus on being clear and speaking non builder speak to stop confusing customers and work on their processes. The ratings we are giving for the review are for the Site Foreman as he deserves to be recognised.1 comment
Team M.Metricon
We're thankful for your detailed feedback, Preyesh. We really appreciate you taking the time to recognise the efforts and workmanship of your Site Manager, it's great to know he was able to make your ... Read more
Metricon journey enjoyable in the end. We will raise your comment relating to pre-construction to management in the efforts to continually improve and develop. Thanks, TiffinySimilar opinion? Write a review on ieatwords.com.au!
raySydney, NSW
- NSW, Baulkham Hills
- Verified customer
This is perfect
I am build a newhaven 36 with Metricon
, the development number is 4385/2018/Da-m, I meet a great site manager [name removed], he is very helpful. Answering the phone and telling you what you need to do next. Please asking for him to be your site manager if possible, very lucky I can meet him.
2 comments
Team M.Metricon
What a lovely review regarding your Site Manager. We're pleased to read you're happy with his communication and he did a fantastic job. Ray, we will ensure this is shared with him and his build team. Thanks, Tiffiny
Team M.Metricon
Hi Ray,
Apologies for the further update on your review, however, we are doing an audit of our reviews and we note, you have outlined you've been provided an incentive by Metricon to give this review... Read more
. Metricon do not provide incentives for Product Reviews, as we want them and us to remain genuine. Should you feel you were provided with an incentive, we would like to understand what this was, by emailing [email protected]. Alternatively, we'd appreciate you updating your review to show that you were not provided an incentive.Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Louise XuSydney, NSW
- NSW, Baulkham Hills
- Verified customer
Excellent customer service - Pre site construction stage
It's been so fortunate and grateful having allocated [name removed] as our pre site manager. She has been very prompt, attentive to all our request regardless big or small. She responds to us even after hours which is so out of our expectation. Her expertise and professionalism is definitely big bonus to make this journey as smooth as possible! We would like to say a big thanks you to get us through pre site stage and into construction in such busy time of the year.
1 comment
Team M.Metricon
What a lovely review, Louise. It's fantastic to know your Pre-Site Manager provided incredible service and has kept you well-informed during your pre-construction journey. We love knowing you're enjoy... Read more
ing your experience thus far, and we are sure this will continue throughout the upcoming stages of your build journey. Thanks, TiffinySimilar opinion? Write a review on ieatwords.com.au!
Find out how Metricon NSW, Baulkham Hills compares to other Home Builders
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Cate GaleaSydney, NSW
- NSW, Baulkham Hills
- Verified customer
Off to Construction:)
After looking at many Display homes, we decided on Metricon Homes, due the the range on offer. Having [name removed] though our Pre-construction stage was a blessing. [name removed] was always prompt and communication was fantastic. There is always a few hurdles to jump and [name removed] always kept as informed and went out of her way to get answers for us. Thankyou for getting us to Construction stage and looking forward for the months ahead.
1 comment
Team M.Metricon
Visiting display home is an exciting experience and we are proud we shone through due to our range of home designs. We love knowing that you've received such amazing service thus far and we are sure t... Read more
his will continue once you start construction. We look forward to working with you throughout the upcoming stages of your build. Thank you, TiffinySimilar opinion? Write a review on ieatwords.com.au!
- NSW, Baulkham Hills
- Verified customer
Professional pre-construction support, lengthy approval process
So far the experience with Metricon has been OK. The pre-construction support has been very professional and helpful and we've appreciated the attention we've received from [name removed].
We are now approved to build our home, however it's been a mission to get this far. The biggest issue has been the time taken to get to the construction approval stage, which is now approaching 18 months. We only received our construction certificate just over a week ago.
The reason it's taken so long is that we had to cancel our initial Metricon contract ...Read more
because we were sold a set of plans that increased in costs and became significantly over our budget due to post contract variations. My advice is to sign a contract that is 10-20% below your build budget. We now have a reduced set of plans and we've had approximately 10 variations raised on top of the contract we signed, which has increased our contract by approx 10%. What I find frustrating is that you are not allowed to complete your internal selections (kitchen, flooring, electrical) before you sign your contract. Yes there are 'provisions' and 'bonus offers' for these expenses in your contract, however even with conservative selections you will exceed these provisions. Also the hydraulics (stormwater) variations can be significant. The provisions just don't cover the actual variations. Be prepared for post contract variations. We are yet to commence building and I'm nervous about additional variations to come. In saying all that, we are excited that we are finally moving forward and heading towards construction. We have appreciated the support and guidance from [name removed] (pre-construction manager) to get us to this point. My other advice is which is not related to Metricon is to study your planning certificate before purchasing/building on a block of land. Can you get approval with a private certifier for development approval (DA) or do you have to go to council for DA? Going via council will add significant time and limit your options re: building size, hard surface areas etc.1 comment
Team M.Metricon
Thanks for sharing your review, Rhys. We're pleased to know our pre-site team has been professional and supportive and will let them know you enjoyed the service provided.
There is a lot that goes ... Read more
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Yin S.Sydney, NSW
- 2 reviews
- NSW, Baulkham Hills
- Verified customer
Excellent
Thx to the construction manager Greg
- How well managed was your build?
The builder changed around 8 project managers during the building. It took 16 months for the building.
- How was the workmanship and build quality of your property?
Generally acceptable.
- If you had any issues pre, post, or during construction, how satisfied are you with how the company handled them?
Depending on the project managers, the issue fixing can be slow and painful. But I am quite satisfactory with the working attitude of the construction manager Greg and his team during the handover. Without him, the handover would not be possible.
- How did your final cost compare to your estimated cost?
The same.
1 comment
Team M.Metricon
Thanks for providing such a detailed review. We acknowledge your feedback regarding staff changes and will raise this with Management as part of our efforts to continuously improve. We are glad to kno... Read more
w your Construction Manager was amazing to work with and was able to make you experience 5 Stars in the end. We will make sure this is passed onto him. Thanks, TiffinySimilar opinion? Write a review on ieatwords.com.au!
SHengSydney, NSW
- NSW, Baulkham Hills
- Verified customer
MAZA 29 ISLA AND VAUCLUSE
I am very happy with the service provides by Metricon. I would recommend people to build their dream home with Metricon because they could provide excellent effort in assisting you to achieve what you really want. they can help you to get DA approval and other requirements, for instance, Sydney Water and so on.
1 comment
Team M.Metricon
Thanks for sharing this lovely review! So great to read your experience has been excellent thus far. We look forward to working with you throughout the upcoming stages of your build. Thanks, Tiffiny
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Mai.KSydney, NSW
- NSW, Baulkham Hills
- Verified customer
Wonderful pre-site manager
[name removed] has provided wonderful support and advice during the pre-construction period of our project in Cremorne. [name removed] has been responsive to phone calls and emails and has managed the pre-construction process in an efficient and professional manner. Thanks again to [name removed] for your assistance over recent months and for seeing this project through to approval!
1 comment
Team M.Metricon
Great to hear your Pre-Site Manager has been amazing to work with, efficient with communication and have provided great assistance before your build journey begins. Thanks for this great review, we lo... Read more
ok forward to working with you throughout the upcoming stages of your build. Thanks, TiffinySimilar opinion? Write a review on ieatwords.com.au!
Iris D.Sydney, NSW
- 2 reviews
- NSW, Baulkham Hills
- Verified customer
Excellent site manager
Our site manager is very professional and knowledgeable, most importantly he's very accessible whenever we call him for questions and details. Current construction is under an efficient management, which is quite relieving to us. Fingers crossed to the rest of the build and looking forward to move in next year!
1 comment
Team M.Metricon
Thank you for your great review! Amazing to read that your build is well managed, and your Site Manager is efficient with communication. We look forward to the upcoming stages of your journey, we are ... Read more
sure you'll be thrilled with your new home. Thanks, TiffinySimilar opinion? Write a review on ieatwords.com.au!
Find out how Metricon NSW, Baulkham Hills compares to other Home Builders
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mosmanfinancialSydney, NSW
- NSW, Baulkham Hills
- Verified customer
Our build with Metricon was problem free and we love our new house
We wanted to do a knockdown-rebuild in Sydney and after plenty of visits to Metricon show homes and chats with Metricon sales staff, we loved what we saw and decided to sign up and build a Liberty 45. Of course, the first thing you then start worrying about is whether you have made the right decision, whether you will have enough money, whether you will end up in disputes over petty things, or even whether they will build something different to what's on the plans ! We have literally just finished our home and I can honestly say that we had ...Read more
a flawless build process, without any arguments, nasty emails, threats of extra charges, nothing. The Metricon build team were great - they were practically on site every single day keeping an eye on the tradespeople, and if we ever saw something that didn't accord with what we were expecting - it was discussed and resolved. Our site manager [name removed], without doubt, was the reason our home build was so stress-free. The guy knew what he was talking about, he was friendly, he was reasonable, he was prompt, he communicated with us regularly via email/text/calls, you name it, whatever your preference, but most of all, he took an interest in our house at the same level that we did. If we pointed something out and said "that doesn't look right?", 99% of the time he agreed and got it sorted. We would recommend Metricon to anybody who is nervous about building a new home. Put in the time and effort at the start when you design your home and make your choices, because the build process will deliver exactly what you asked for.1 comment
Team M.Metricon
Amazing choice in picking the Liberty 45 it's such a beautiful home design and we are super happy it turned out exactly what you expected! It's amazing to read what an experience you've had with your ... Read more
build team and the workmanship of your Site Manager it sounds like he went all out. We cannot wait to share your gratitude and kind words with them, we know they will be thrilled to read this. Thank you for sharing your wonderful experience. Enjoy your beautiful new home, TiffinySimilar opinion? Write a review on ieatwords.com.au!
- NSW, Baulkham Hills
- Verified customer
A simple & straight forward contract process - no tricks
We are building in Lake Macquarie, NSW. We found [Name Removed] (Metricon) very honest and helpful throughout the sales and contract process. He helped us design a floor plan to suit our family and lifestyle. He explains every line item in the estimate, pre tender and contract - nothing is too much trouble. No pressure and click bait deals.
1 comment
Team M.Metricon
Thanks for taking the time to share your review, Lee. Awesome to know you've had such a great start to your journey and your New Home Advisor provided the 5-Star Service we aim for! We appreciate yo... Read more
u choosing to build with us and look forward to the upcoming stages of your build. EmilySimilar opinion? Write a review on ieatwords.com.au!
- NSW, Baulkham Hills
- Verified customer
Dual Occupancy
[name removed] is the pre site manager at Metricon
for Dual Occupancy
This can be quite a complex process involving town planners, council, engineers etc
[name removed] expertise and calm attentive to detail was so much appreciated- expertise and empathy
Well done [name removed] and thank you so much.
She always responded by phone or email promptly and I believe my interests were her priority.
1 comment
Team M.Metricon
What a wonderful review! Stephen, thank you for taking the time to share your experience. We love reading that our team have been providing great customer service for you thus far, we will ensure your... Read more
kind comments are shared with them and their management. Thank you for choosing Metricon as your home builder, we look forward to seeing the end result. Thanks, TiffinySimilar opinion? Write a review on ieatwords.com.au!
- NSW, Baulkham Hills
- Verified customer
Knock down -rebuild
Pre construction phase has been excellent. We had a number of changes required due to trees and they were handled easily and with great efficiency. We felt like our manager was always a step ahead and explained any concerns we had well ahead of time.
We are looking forward to the next phase of our build.
1 comment
Team M.Metricon
Thanks for the great review, Vanessa! We're thrilled you've enjoyed working with our team. Knowing the hard work and dedication shown by our Pre Site Manager was 5-Star makes us very proud and we'll... Read more
make sure this is passed on to them. We too are looking forward to the upcoming stages of your build. Thanks, TiffSimilar opinion? Write a review on ieatwords.com.au!
Luke S.Richmond-Tweed, NSW
- NSW, Baulkham Hills
- Verified customer
Metricon did an awesome job
We built two duplexes in Ballina Heights Estate, Metricon were great to deal with, all the way from [Name Removed] in the display through to [Name Removed] our site manager, a special mention to [Name Removed] and [Name Removed] as well. Everyone was extremely helpful and a pleasure to deal with. Our next properties will be built by Metricon as well!
1 comment
Team M.Metricon
Thanks for the awesome review, Luke! We're delighted to know your experience was 5-Star all the way and will ensure your feedback is shared and celebrated internally. We look forward to working with... Read more
you again and wish you all the very best with your new homes. Enjoy! EmilySimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Dulmini d.asked
Hi There,
I built my house in 2017. My toilet is not flushing and I don’t know where to go buy the correct valve as I think I need to replace the flush valve.
Any ideas greatly appreciated on an urgent basis.
Thank you
Shaz
3 answers
My attempts to contact the service and warranty team has been unsuccessful with no one returning my call.
Team M.Metricon
Hi Dulmini,
Thanks for your question, for any post build related enquiries or service and warranty matters please contact the service and warranty team via email ([email protected]) who will be able to assist further.
The team will endeavor to get back to you within two business days.
Thanks,
Daniel
Hi Daniel,
I have emailed the above and called the general line many times and left messages as there is no direct line to Service and Warranty Department.
No one got back to me.
I ended up getting a plumber yesterday and spent $340 to get the toilet fixed which I am not happy about.
I also included in my email to Service and Warranty Department that none of my doors are locking - a gust of wind will open all doors including bathroom doors! I have a few other issues as well that I had included in the email to Service and Warranty.
It will be great if someone can get back to me please. My email is
dul [email protected].
Thanks
Dulmini
Cathy Gibbonsasked
How long is warranty on electrical work done on new house builds?
1 answer
Team M.Metricon
Thanks for getting in touch, Cathy. Warranty queries are best directed to the Service and Warranty team as they are in the best position to provide specific information on all warranty periods. In relation to the query you raised recently with Service and Warranty, we understand that particular item is no longer under warranty and your best point of contact is the installer whose details have been provided to you.
If we can be of any further assistance, our Service and Warranty team can be reached at [email protected]. Alternatively, we can be contacted via [email protected]
Thanks Cathy,
Emily
Ben L.asked
Hey
My house will be finished within one month, and I would like to know more about toxic air in the new house.
How to dissipate the toxic air, e.g. formaldehyde? and how long would it take?
thanks
Ben
1 answer
Team M.Metricon
Hi Ben,
Thank you for your recent question to Metricon. Formaldehyde does not persist for long in the environment. When it is present in the air, most of it degrades to molecular hydrogen and carbon monoxide. Should it be a concern, we suggest opening up the doors and windows which will help to lower levels in the home.
Kind regards
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Team M.Metricon
Hi Ben
It's quite upsetting reading of your journey and experiences during the process of having your home constructed and completed. Although, l do note your Sales Consultant was flawless and that i... Read more
s both wonderful and encouraging to know. To answer your question as to who is the next escalation point, that would be National Customer Care, where l am a member of the team. I would be more than happy to help you with any outstanding issues that require to be addressed. Can you provide me with some information that will allow me to refer to your file and start to ease the concerns you are currently dealing with. I will send you a private message requesting the information shortly. Looking forward to your response.