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Reviews

4.2

505 reviews
5
(360)
4
(41)
3
(13)
2
(13)
1
(78)
  • Build Stage
    • Post-Construction (98)
    • Pre-Construction (63)
    • Mid-Construction (50)
  • Customer Service
    3.9 (126)
  • Site Admin
    3.7 (90)
  • Timeliness
    3.4 (91)
  • Structural Integrity
    4.1 (63)
  • Plumbing & Waterproofing
    4.0 (60)
  • Electrical & Lighting
    4.0 (57)
  • Flooring
    3.9 (57)
  • Transparency
    3.7 (98)
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Francis

FrancisSydney, NSW

  • 4 reviews
  • 2 likes

Real World Perfection

published
1 comment
Metricon
Team M.Metricon

Such a pleasure to read about your 5 STAR experience Francis! Thanks for taking the time to leave a review. Great to hear that you "Love Where You Live" and we hope that you continue to, for years to come! Daniel

Peter W

Peter WHunter Region, NSW

  • 2 reviews

New House Build

published

Excellent job carried out by the construction team and Supervisor. Completed well before expected time and minor issues that occurred were managed well by Metricon. The final costing was on track with our expectations. We had complete confidence in the build and the supervision. Had good feedback from Supervisor on a regular basis. Overall we were extremely happy with the end result.

1 comment
Metricon
Team M.Metricon
Joan Zhang

Joan ZhangSydney, NSW

We know when we see a professional

published
1 comment
Metricon
Team M.Metricon
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Angelo

AngeloSydney, NSW

Metricon

published

Working with Metricon was a pleasant experience. The site manager was very helpful with all our enquires and kept us up to date week in week out. Would recommend to anyone building a new home. The building had so much attention to detail and was built to my delight. The houses are at a affordable price.

2 comments
Metricon
Team M.Metricon
Metricon
Team M.Metricon

Excellent customer service by Metricon Chisholm NSW

published
1 comment
Metricon
Team M.Metricon

First time building holiday home - pre site manager

published

[name removed] helped us through the process as it was our first time building our holiday home. [name removed] was very patient & helpful throughout the journey. Studio M appointment was very successful. Thank you [name removed] for making this journey happen.
You are a great asset to Metricon. Very impressed how fast the build is progressing.

1 comment
Metricon
Team M.Metricon
Arnie

Arnie

  • 2 reviews

Site Supervisor and Sales Manager works for you !

published

The entire experience with Metricon from start to finish was simply great . [name removed] is an Asset for Metricon, she was was sales manager . [name removed] stayed on top any issues we had during the entire process, which is unlike for any sales manager once a sale is completed!

Then came [name removed], our Site Supervisor, he was an absolute pleasure to deal with . It felt like he is working for you along with Metricon. He will go extra mile to keep clients happy . The entire project was finished within 5 months which is phenomenal for a double storied home . I will have no hesitation to recommend Metricon to my friends and families!

1 comment
Metricon
Team M.Metricon
Madhu

MadhuSydney, NSW

First home with Metricon

published

Working with [name removed] during our journey with Metricon has been very smooth and comfortable. This project being our first home at NSW, we had many queries. She was really helpful and patient to answer all our queries. Thank you [name removed] for making our journey with Metricon easy and comfortable. Looking forward to an exciting construction journey!

1 comment
Metricon
Team M.Metricon
what next

what nextSydney, NSW

Don't go anywhere near this company !

published
4 comments
what next
what next

Don't waste your hard earned money and time with this company!

Metricon
Team M.Metricon
what next
what next

Hi All,
Unfortunately even during private messages Im still waiting "patiently"for things to even get addressed no repairs ....hope you have a great build! that's all I can say because if you have any trouble you will surely have the run around!

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Shalini

ShaliniSydney

  • 3 reviews

Site Manager made my dream home !!

published
1 comment
Metricon
Team M.Metricon

Wow!! Amazing experience with Metricon and site manager [name removed]!!

published

[name removed] is an absolutely amazing site manager.

He is always communicating with me to provide updates on how our house is progressing. He also ensures that the quality of work delivered is second to none..

Any concerns and issues I have he is always quick to address & resolve.

I highly recommend his services :)

1 comment
Metricon
Team M.Metricon

Thanks for the fantastic review, Sean. We love knowing our Site Manager is doing an amazing job and the service and quality are 5-Star! We appreciate your recommendations and will be sure to pass this on, we know he will be very proud.
Emily

Leibo

LeiboSydney, NSW

Very good experience with the construction team

published

The construction progress is quite impressive and far ahead of our expectation at the moment, which is due to the very well organised construction schedule by site manager [name removed] The communication with [name removed] is also very clear and smooth, which makes us feel well informed of progress, plans and any issues. We are very happy with our site manger and Metricon at this stage especially when comparing ours with the other construction sites on the same street which are built by other company. It’s a bit too earlier to comment on the quality of the building work. Will definitely come back and provide further comments on the final stage experience, especially on the building quality after hand over.

1 comment
Metricon
Team M.Metricon
Tina C.

Tina C.

  • 2 reviews
  • 1 like

Very Friendly and Amazing Service

published
1 comment
Metricon
Team M.Metricon
Christopher

ChristopherIllawarra, NSW

Very friendly and helpful through all pre construction stages.

published

We found the team from Metricon to be extremely friendly and helpful from the moment we stepped inside the display home to pre construction.
As first home builders we had many questions which were always answered promptly and professionally.
The team at Calderwood went above and beyond to design the perfect house for us.
[name removed] our studio M consultant was so beautiful. She answered every question we had and gave us many options for styling.
[name removed] our pre site manager made it a breeze to get through the pre construction phase.
Highly recommend!

1 comment
Metricon
Team M.Metricon
Garth S.

Garth S.Sydney, NSW

  • 2 reviews

Avoid them as thou your life depended on it

published
10 comments
Metricon
Team M.Metricon

Thanks for your review, Garth. We've sent you a private message requesting your details so we can investigate this for you. Once the details are provided, we'll be sure to come back to you with a response as soon as this is determined.

Garth S.
Garth S.

Haha! Why am I not surprised you can’t find me... my name Garth Stanley, I paid you one million dollars... is this that common that you can’t work out who I am?

Garth S.
Garth S.

Surely it’s about time there is a royal commission into these builders??

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JACKSON L.

JACKSON L.Sydney, NSW

Fantastic Pre Construction Journey

published
1 comment
Metricon
Team M.Metricon

Good

published

[name removed] has been pleasure to deal / work with. She's professional, always available to discuss any issues or concerns I may have. She's always been transparent with all information and provided me.

1 comment
Metricon
Team M.Metricon

Great to hear your Pre-Site Manager has been a pleasure to deal with, Gina. That's fantastic! We will ensure your review is shared with them, as they would be very pleased to read this.

Oods

OodsSydney, NSW

  • 3 reviews

Right Royal Mess

published

We are currently building with Metricon in Eastwood, NSW. They sure know how to talk themselves out of situations especially when they have made a right royal mess of things. Significantly due to lack of knowledge across our development from beginning to completion along with lack of supervision and negligence Metricon's construction team have created very major issues for us. We will keep Product Review and other review websites updated on these regularly.. as this was a stressful and frustrating experience for us and we do not want others to go through the same.

1 comment
Metricon
Team M.Metricon

Not a positive experience

published
1 comment
Metricon
Team M.Metricon
Monica

MonicaSydney, NSW

We've had a great build experience!

published

Our project manager was approachable and we felt confident that he would supervise and deliver quality finished work. The build finished 10 weeks ahead of time, and there weren't any dramas. The building materials were good quality and [Name Removed] made sure everything was 100% for hand over. We've moved in and really love our home! Thank you for a great build experience, very happy to recommend Metricon and especially our project manager [Name Removed].

1 comment
Metricon
Team M.Metricon
Page 3 of 26
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Questions & Answers

Dulmini d.

Dulmini d.asked

NSW, Baulkham Hills

Hi There,

I built my house in 2017. My toilet is not flushing and I don’t know where to go buy the correct valve as I think I need to replace the flush valve.

Any ideas greatly appreciated on an urgent basis.

Thank you
Shaz

3 answers
Dulmini d.
Dulmini d.

My attempts to contact the service and warranty team has been unsuccessful with no one returning my call.

Metricon
Team M.Metricon

Hi Dulmini,

Thanks for your question, for any post build related enquiries or service and warranty matters please contact the service and warranty team via email ([email protected]) who will be able to assist further.

The team will endeavor to get back to you within two business days.

Thanks,

Daniel

Dulmini d.
Dulmini d.

Hi Daniel,

I have emailed the above and called the general line many times and left messages as there is no direct line to Service and Warranty Department.

No one got back to me.

I ended up getting a plumber yesterday and spent $340 to get the toilet fixed which I am not happy about.

I also included in my email to Service and Warranty Department that none of my doors are locking - a gust of wind will open all doors including bathroom doors! I have a few other issues as well that I had included in the email to Service and Warranty.

It will be great if someone can get back to me please. My email is
dul [email protected].

Thanks
Dulmini

Cathy Gibbons

Cathy Gibbonsasked

NSW, Baulkham Hills

How long is warranty on electrical work done on new house builds?

1 answer
Metricon
Team M.Metricon

Thanks for getting in touch, Cathy. Warranty queries are best directed to the Service and Warranty team as they are in the best position to provide specific information on all warranty periods. In relation to the query you raised recently with Service and Warranty, we understand that particular item is no longer under warranty and your best point of contact is the installer whose details have been provided to you.
If we can be of any further assistance, our Service and Warranty team can be reached at [email protected]. Alternatively, we can be contacted via [email protected]

Thanks Cathy,
Emily

Ben L.

Ben L.asked

NSW, Baulkham Hills

Hey
My house will be finished within one month, and I would like to know more about toxic air in the new house.
How to dissipate the toxic air, e.g. formaldehyde? and how long would it take?

thanks
Ben

1 answer
Metricon
Team M.Metricon

Hi Ben,
Thank you for your recent question to Metricon. Formaldehyde does not persist for long in the environment. When it is present in the air, most of it degrades to molecular hydrogen and carbon monoxide. Should it be a concern, we suggest opening up the doors and windows which will help to lower levels in the home.
Kind regards

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