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FrancisSydney, NSW
- 4 reviews
- 2 likes
- NSW, Baulkham Hills
- Verified customer
Real World Perfection
Building a house is a complex process, and along the way there will be issues that need to be managed. Thanks to our site supervisor [name removed], we managed to traverse the odd hiccup that are inevitable in the building process.
The design phase with our M Studio manager, [name removed], ensured we did not go overboard, but derived exactly what we wanted.
We chose to have an independent check done at various stages and they commented that it was all done very well. The price came in, "bang on budget".
My wife loved the Liberty 38 house ...Read more
design, and I am most thankful to be walking away with a completed house, and no significant issues having to be handled along the way My wife, family and I shall be "loving where we live", thanks to Metricon.
1 comment
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Peter WHunter Region, NSW
- 2 reviews
- NSW, Baulkham Hills
- Verified customer
New House Build
Excellent job carried out by the construction team and Supervisor. Completed well before expected time and minor issues that occurred were managed well by Metricon. The final costing was on track with our expectations. We had complete confidence in the build and the supervision. Had good feedback from Supervisor on a regular basis. Overall we were extremely happy with the end result.
1 comment
Team M.Metricon
Thanks for the fantastic review, Peter. Building a new home is a very exciting time and it's great to know your experience was 5-Star, we'll be sure to let your build ream know how much you appreciat... Read more
e their hard work. We're so pleased you're enjoying your new home and hope you continue to love where you live for many years to come! Emily
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Joan ZhangSydney, NSW
- NSW, Baulkham Hills
- Verified customer
We know when we see a professional
Signed contract in Oct 2017, started construction in Dec 2018 and it is still going. The reason I gave a five star rating to my site manager [name removed], after all the frustrations I had with Metricon, is that he actually cares about the difference he makes and treats us like a customer.
We had two site managers before him and are about to welcome the fourth one. [name removed] is the only one who had been giving us weekly updates, tried his best to address our concerns and rectify our issues promptly. He is passionate, organised, and app...Read more
roachable. He knows his work well and would call in early morning to confirm our plan for outdoor room so that he can get the measurement right for the concrete steps. He also helped us follow up with the back office when the communication was lost. Thank you [name removed].1 comment
Team M.Metricon
Thanks for sharing your feedback, Joan. We are always looking to continually improve our service and this is valuable in helping us identify areas of focus for development. We're pleased to read your ... Read more
Site Manager was able to get things back on track, also, ensuring you had regular updates since taking over your project. Please be assured this will be shared with them and their Management who would be extremely proud to read this. Thanks again, Joan. Kind regards
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AngeloSydney, NSW
- NSW, Baulkham Hills
- Verified customer
Metricon
Working with Metricon was a pleasant experience. The site manager was very helpful with all our enquires and kept us up to date week in week out. Would recommend to anyone building a new home. The building had so much attention to detail and was built to my delight. The houses are at a affordable price.
2 comments
Team M.Metricon
Great review, Angelo - Thank you! So pleased to read you've had a pleasant experience with us and your home was built to your delight. We will ensure your kind feedback is shared with the team that wo... Read more
rked with you on your project. Thank you for choosing Metricon and for your recommendations.Team M.Metricon
Hi Angelo,
Apologies for the further update on your review, however, we are doing an audit of our reviews and we note, you have outlined you've been provided an incentive by Metricon to give this rev... Read more
iew. Metricon do not provide incentives for Product Reviews, as we want them and us to remain genuine. Should you feel you were provided with an incentive, we would like to understand what this was, by emailing [email protected]. Alternatively, we'd appreciate you updating your review to show that you were not provided an incentive.Similar opinion? Write a review on ieatwords.com.au!
- NSW, Baulkham Hills
- Verified customer
Excellent customer service by Metricon Chisholm NSW
Myself and my partner are first home buyers and went to Metricon in the Waterford Living Estate - Chisholm NSW. We were introduced to our sales consultant [Name Removed]. We were unsure of how to proceed with the quotation and tender process with builders, however Mr. [Name Removed] was extremely informative and provided us with a lot of useful information and tips and tricks to be aware of when it comes to building.
After requesting a quote for a floor plan, [Name Removed] was with us every step of the way and provided us with the most detail...Read more
ed quote of any builder we had spoken to. He regularly followed up with us and answered our questions typically within hours and never left us chasing him up for anything. Mr.Lee explained every single item in the quote with such detail that we felt his quote was the most transparent of all the quotes we received. Unfortunately by the end of it we did not choose to build with Metricon as we found another floor plan that we loved, however I highly recommend visiting [Name Removed] if you are considering building and live near the Chisholm area for exceptional service.1 comment
Team M.Metricon
Thanks for this great 5-Star Review, Thomas! Our New Home Advisor would be very proud to read your kind feedback, which we will endeavour to share with them. It's disappointing we will not be working ... Read more
with you on your project, however, we're very grateful you took the time to go out of your way to share this positive review for the New Home Advisor - It's very much appreciated. We wish you all the success with your new build and thank you for considering Metricon. Warm regardsSimilar opinion? Write a review on ieatwords.com.au!
Adriatic Beach HouseSydney, NSW
- NSW, Baulkham Hills
- Verified customer
First time building holiday home - pre site manager
[name removed] helped us through the process as it was our first time building our holiday home. [name removed] was very patient & helpful throughout the journey. Studio M appointment was very successful. Thank you [name removed] for making this journey happen.
You are a great asset to Metricon. Very impressed how fast the build is progressing.
1 comment
Team M.Metricon
We're really pleased to read your review, especially the comments about your Pre-Site Manager, Adriatic Beach House. They would be honoured to read your feedback, which we will share with them and the... Read more
ir Management Thanks for choosing Metricon and we cant wait to see your holiday home completed!Similar opinion? Write a review on ieatwords.com.au!
Arnie
- 2 reviews
- NSW, Baulkham Hills
- Verified customer
Site Supervisor and Sales Manager works for you !
The entire experience with Metricon from start to finish was simply great . [name removed] is an Asset for Metricon, she was was sales manager . [name removed] stayed on top any issues we had during the entire process, which is unlike for any sales manager once a sale is completed!
Then came [name removed], our Site Supervisor, he was an absolute pleasure to deal with . It felt like he is working for you along with Metricon. He will go extra mile to keep clients happy . The entire project was finished within 5 months which is phenomenal for a double storied home . I will have no hesitation to recommend Metricon to my friends and families!
1 comment
Team M.Metricon
Thanks for this awesome review, Arnie. We LOVE knowing our team were brilliant to work with and delivered the 5-STAR service we aim for! All positive feedback is shared internally and we're excited ... Read more
to pass this on to your build team and their Managers. We know they'll be thrilled to hear how happy you are. We appreciate your recommendations and hope you enjoy getting settled in your beautiful new home. EmilySimilar opinion? Write a review on ieatwords.com.au!
MadhuSydney, NSW
- NSW, Baulkham Hills
- Verified customer
First home with Metricon
Working with [name removed] during our journey with Metricon has been very smooth and comfortable. This project being our first home at NSW, we had many queries. She was really helpful and patient to answer all our queries. Thank you [name removed] for making our journey with Metricon easy and comfortable. Looking forward to an exciting construction journey!
1 comment
Team M.Metricon
Thanks for your review, regarding your Pre-Site Manager, Madhu. It's great to read they were very helpful and patient in answering all your questions. We will ensure this feedback is shared with them.... Read more
We are sure your building journey will be an exciting one, especially as you see your home come to life! Many thanksSimilar opinion? Write a review on ieatwords.com.au!
what nextSydney, NSW
- NSW, Baulkham Hills
- Verified customer
Don't go anywhere near this company !
We started building in June 2017 and are still dealing with repairs in August 2022,
cheap products, trades unskilled and constant runaround from all = site manager to service and warranty,
*roof tiles cracked and not laid properly 3 service calls and even now electrician found another tile cracked.*downpipe water spreader missing* faulty leaking tap ware even when never used *walls bowed *skirting boards lifted*screen doors not installed to fit*outdoor light has shorted the power when it rains and water poured out of light switch in front hallw...Read more
4 comments
Don't waste your hard earned money and time with this company!
Team M.Metricon
We appreciate you sharing feedback and raising your concerns. We will be in touch via direct message for more information so we can look into this further. Alternatively, we can be contacted by emai... Read more
l at [email protected]. If emailing, please include your name and Customer Contract number so we can locate the details of your build.Hi All,
Unfortunately even during private messages Im still waiting "patiently"for things to even get addressed no repairs ....hope you have a great build! that's all I can say because if you have any trouble you will surely have the run around!
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ShaliniSydney
- 3 reviews
- NSW, Baulkham Hills
- Verified customer
Site Manager made my dream home !!
We have built our new home at Rouse Hill with Metricon.
Our Sales Consultant, [name removed], is simply the best - honest with pricing at tender stage and great with suggestions on how to make the home look good as well. In fact, we chose a design that was not even on display in NSW.
Post contract signing, the process seemed to be dragging on. [name removed] deserves special mention as she stayed with me throughout the journey that was taking long. Thank you [name removed] for your patience and help.
When the job went to construction and [name...Read more
1 comment
Team M.Metricon
What a great 5-STAR review, Shalini - Thank you!!! Its great reading your feedback, especially regarding the support from your Pre-Site Manager and Site Manager. We're proud to have staff like this re... Read more
presenting us at Metricon and will ensure your kind comments are shared with them and their management. Pleased to know you happy with your home, Shalini and we thank you for choosing Metricon to help make your dream come to life! EnjoySimilar opinion? Write a review on ieatwords.com.au!
- NSW, Baulkham Hills
- Verified customer
Wow!! Amazing experience with Metricon and site manager [name removed]!!
[name removed] is an absolutely amazing site manager.
He is always communicating with me to provide updates on how our house is progressing. He also ensures that the quality of work delivered is second to none..
Any concerns and issues I have he is always quick to address & resolve.
I highly recommend his services :)
1 comment
Team M.Metricon
Thanks for the fantastic review, Sean. We love knowing our Site Manager is doing an amazing job and the service and quality are 5-Star! We appreciate your recommendations and will be sure to pass this on, we know he will be very proud.
Emily
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LeiboSydney, NSW
- NSW, Baulkham Hills
- Verified customer
Very good experience with the construction team
The construction progress is quite impressive and far ahead of our expectation at the moment, which is due to the very well organised construction schedule by site manager [name removed] The communication with [name removed] is also very clear and smooth, which makes us feel well informed of progress, plans and any issues. We are very happy with our site manger and Metricon at this stage especially when comparing ours with the other construction sites on the same street which are built by other company. It’s a bit too earlier to comment on the quality of the building work. Will definitely come back and provide further comments on the final stage experience, especially on the building quality after hand over.
1 comment
Team M.Metricon
Thanks for sharing this great feedback, Leibo. We're pleased to know our Site manager is delivering fantastic service and you're enjoying the construction process. We will be sure to pass this on to... Read more
your build team! We're looking forward to seeing you settling into your beautiful new home. EmilySimilar opinion? Write a review on ieatwords.com.au!
Tina C.
- 2 reviews
- 1 like
- NSW, Baulkham Hills
- Verified customer
Very Friendly and Amazing Service
Contract No. [Number Removed]Pre-Site Manager [name removed] - Liberty 40 Provincial
Anyone thinking of building their dream home? Metricon is the one I highly recommend.
So far, I am very happy with the sales, designs and planning teams, it has been a positive experience.
My Pre-Site Manager [name removed] is a pleasure to deal with, she is approachable and always available to answer any questions I have. She keeps me up to date with the whole process and I couldn't be happier.
Also I like to thank [name removed] from M Studio for helping me...Read more
1 comment
Team M.Metricon
Tina, Thank for this great review regarding your Pre-Site Stage and studio experience. Fantastic to read the staff have been amazing, so much so, you'd highly recommend. We will ensure this lovely fee... Read more
dback is shared with all the staff that has assisted you thus far. We are sure your building experience will be just as good and very exciting seeing your project come to life! Thanks again Tina, and for choosing Metricon!Similar opinion? Write a review on ieatwords.com.au!
ChristopherIllawarra, NSW
- NSW, Baulkham Hills
- Verified customer
Very friendly and helpful through all pre construction stages.
We found the team from Metricon to be extremely friendly and helpful from the moment we stepped inside the display home to pre construction.
As first home builders we had many questions which were always answered promptly and professionally.
The team at Calderwood went above and beyond to design the perfect house for us.
[name removed] our studio M consultant was so beautiful. She answered every question we had and gave us many options for styling.
[name removed] our pre site manager made it a breeze to get through the pre construction phase.
Highly recommend!
1 comment
Team M.Metricon
Awesome to know how much you enjoyed working with our team. We're proud to know they went all out to deliver 5-Star service! We love celebrating great reviews internally and will ensure this is shar... Read more
ed with your team and their Managers. Christopher, thanks for your continued support in recommending us, we look forward to the upcoming stages of your build and handing over your beautiful new home. EmilySimilar opinion? Write a review on ieatwords.com.au!
Garth S.Sydney, NSW
- 2 reviews
- NSW, Baulkham Hills
- Verified customer
Avoid them as thou your life depended on it
Two and half years later, still have not finished. Avoid them if your life depended on it. They left out underfloor heating, sliding doors had handles on them, wrong tap ware, towel rails couldn’t be installed, powder points everywhere in wrong location, leaking roofs, took seven months after we moved in (had to move in not finished) for the painting to be completed. The list is very long. Complete crumbs and liars. Avoid them at all cost.
September 10th 2022 Update: Avoid avoid avoid
What we agreed to, was not delivered. Avoid at all costs.
...Read more
10 comments
Team M.Metricon
Thanks for your review, Garth. We've sent you a private message requesting your details so we can investigate this for you. Once the details are provided, we'll be sure to come back to you with a response as soon as this is determined.
Haha! Why am I not surprised you can’t find me... my name Garth Stanley, I paid you one million dollars... is this that common that you can’t work out who I am?
Surely it’s about time there is a royal commission into these builders??
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JACKSON L.Sydney, NSW
- NSW, Baulkham Hills
- Verified customer
Fantastic Pre Construction Journey
From the first day we walked into the Metricon office. We are attracted to the design of the house. Special thanks to our sales manager [name removed]. He is very professional and very patient on our every questions and demands. He designed a house type that exactly fits our actual needs and in shortest time and very high efficiency in his work.
In pre construction stage. My pre site Manager [name removed] and [name removed] was both very kindly and friendly person who very observant and very quick preparation of all required documentation app...Read more
rovals, let us very happy to complete Studio M step by step.Thank you very much for your help and very grateful. Now that Metricon is starting to build our dream house, we hope everything goes well and Metricon is even greater.1 comment
Team M.Metricon
Hi Jackson, We're so pleased to hear that your Pre-Site stage was "fantastic" This is great feedback for your Sales Manager and Pre-Site Manager that assisted you and we'll ensure your comments are sh... Read more
ared to them for recognition. We trust your Construction stage will be just as good and imagine this would be very exciting, especially seeing your plans come to life. Thanks, Jackson!Similar opinion? Write a review on ieatwords.com.au!
- NSW, Baulkham Hills
- Verified customer
Good
[name removed] has been pleasure to deal / work with. She's professional, always available to discuss any issues or concerns I may have. She's always been transparent with all information and provided me.
1 comment
Team M.Metricon
Great to hear your Pre-Site Manager has been a pleasure to deal with, Gina. That's fantastic! We will ensure your review is shared with them, as they would be very pleased to read this.
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OodsSydney, NSW
- 3 reviews
- NSW, Baulkham Hills
- Verified customer
Right Royal Mess
We are currently building with Metricon in Eastwood, NSW. They sure know how to talk themselves out of situations especially when they have made a right royal mess of things. Significantly due to lack of knowledge across our development from beginning to completion along with lack of supervision and negligence Metricon's construction team have created very major issues for us. We will keep Product Review and other review websites updated on these regularly.. as this was a stressful and frustrating experience for us and we do not want others to go through the same.
1 comment
Team M.Metricon
We appreciate your feedback, Oods. As requested in the direct message we sent you 5 days ago (Thursday, 8th August), please message us with your contract number or build site address so we can locate... Read more
your details and look into your concerns. We look forward to hearing from you.Similar opinion? Write a review on ieatwords.com.au!
- NSW, Baulkham Hills
- Verified customer
Not a positive experience
Our journey started well with the staff at the northern beaches display home being very helpful. During our build, which took 12 months we had 3 Site Managers and 2 Construction Managers. Our last Construction Manager represented your company admirably, unlike all the other field staff. We were told we would get regular updates but it never happened. We were the ones continually chasing up. The work site was always untidy inside and out. An indication to us of workers who did not have pride in their work. The tradesmen were not supervised, just...Read more
left to their own devices. The site managers did not spend much time on site and did not seem to supervise. The lack of supervision showed in lack of attention to detail. It also contributed to things having to be redone. The field staff that looked after our build would benefit from customer service training.1 comment
Team M.Metricon
Elizabeth, thank you for taking the time to provide a review. We acknowledge there were some staff changes during your construction and understand this may have caused some disruptions to your build, ... Read more
We apologise for any inconvenience this may have caused you. Please be assured, all feedback provided, is escalated internally to management at senior levels of our business, with the opportunity to continuously review and improve the service provided to our customers. We hope that you are settling in well and take this opportunity to thank you for building with Metricon.Similar opinion? Write a review on ieatwords.com.au!
MonicaSydney, NSW
- NSW, Baulkham Hills
- Verified customer
We've had a great build experience!
Our project manager was approachable and we felt confident that he would supervise and deliver quality finished work. The build finished 10 weeks ahead of time, and there weren't any dramas. The building materials were good quality and [Name Removed] made sure everything was 100% for hand over. We've moved in and really love our home! Thank you for a great build experience, very happy to recommend Metricon and especially our project manager [Name Removed].
1 comment
Team M.Metricon
What a great review, thanks for taking the time to share it with us. We're thrilled to know our Site Manager delivered exceptional service and the quality of your new home is awesome! We share all p... Read more
ositive feedback internally with the team who assisted you and their manager and will be in touch via direct message for some more information. Monica, thank you for your recommendations. Enjoy!Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Dulmini d.asked
Hi There,
I built my house in 2017. My toilet is not flushing and I don’t know where to go buy the correct valve as I think I need to replace the flush valve.
Any ideas greatly appreciated on an urgent basis.
Thank you
Shaz
3 answers
My attempts to contact the service and warranty team has been unsuccessful with no one returning my call.
Team M.Metricon
Hi Dulmini,
Thanks for your question, for any post build related enquiries or service and warranty matters please contact the service and warranty team via email ([email protected]) who will be able to assist further.
The team will endeavor to get back to you within two business days.
Thanks,
Daniel
Hi Daniel,
I have emailed the above and called the general line many times and left messages as there is no direct line to Service and Warranty Department.
No one got back to me.
I ended up getting a plumber yesterday and spent $340 to get the toilet fixed which I am not happy about.
I also included in my email to Service and Warranty Department that none of my doors are locking - a gust of wind will open all doors including bathroom doors! I have a few other issues as well that I had included in the email to Service and Warranty.
It will be great if someone can get back to me please. My email is
dul [email protected].
Thanks
Dulmini
Cathy Gibbonsasked
How long is warranty on electrical work done on new house builds?
1 answer
Team M.Metricon
Thanks for getting in touch, Cathy. Warranty queries are best directed to the Service and Warranty team as they are in the best position to provide specific information on all warranty periods. In relation to the query you raised recently with Service and Warranty, we understand that particular item is no longer under warranty and your best point of contact is the installer whose details have been provided to you.
If we can be of any further assistance, our Service and Warranty team can be reached at [email protected]. Alternatively, we can be contacted via [email protected]
Thanks Cathy,
Emily
Ben L.asked
Hey
My house will be finished within one month, and I would like to know more about toxic air in the new house.
How to dissipate the toxic air, e.g. formaldehyde? and how long would it take?
thanks
Ben
1 answer
Team M.Metricon
Hi Ben,
Thank you for your recent question to Metricon. Formaldehyde does not persist for long in the environment. When it is present in the air, most of it degrades to molecular hydrogen and carbon monoxide. Should it be a concern, we suggest opening up the doors and windows which will help to lower levels in the home.
Kind regards
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Team M.Metricon
Such a pleasure to read about your 5 STAR experience Francis! Thanks for taking the time to leave a review. Great to hear that you "Love Where You Live" and we hope that you continue to, for years to come! Daniel