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G & MSydney, NSW
- 3 reviews
Great customer experience
The Tuggerah showroom is really well stocked and very inviting. The staff are very friendly and helpful but not pushy.
Carissa's lovely approach and her interior decorating expertise helped me come up with the perfect solution for a difficult spot in my home. I've ordered a Bardello daybed for a large entryway in my home. It will be made up in the fabric of my choice to match the rest of my decor. Very excited about receiving it and I'm confident it will look great. Thanks to Carissa at Tuggerah Nick Scali.
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1st time experience, wouldn’t shop anywhere else for furniture now.
1st time at ‘nick scali’ Tuggerah.
I was greeted by a gentleman by the name of Ron. He was so helpful & patient. Nothing was a problem, had a sense of humour & certainly knew the products.
The store was bright & clean, beautifully set out, & the range of products was amazing.
I would fully recommend the Tuggerah store & Ron.
Ron.... Thankyou so much.
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- Verified customer
Such a wonderful experience with Carissa!
Store layout is open, clean and spacious. Upon entering into Tuggerah Nick Scali I was greeted by a kind lady with a welcoming vibe named Carissa.
This was my second stop of the day in search for some new lounges as I had been disappointed looking elsewhere! And not due to the lounges but rather the appalling customer service.
I had my young son with me and a friend and Carissa's caring and helpful mannerism got us off to a good start.
Firstly Carissa asked me a few questions to gain an understanding as to what type of lounge I was looking for...Read more
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Excellent service
Carlos was professional and knowledgeable about the problem he was presented with. He was able to fix the problem and give me advice on how to stop it happening again.
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Susan
- 2 reviews
Frank Martelli
Easy to navigate the store Great items Staff very helpfull & friendly Frank Martel was the service Tecnician who came to my home Frank rang to. Say he would be here at a certain time & he was Frank, friendly & courteous manner is a credit to him & to Nick Scali Rhsnk you
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Carlos
Carlos a big thank you for your excellent service you are a great asset to your employer from the time you entered our house we felt so comfortable with you @also thank you for the tips on keeping our lounge in good condition we are so happy with our lounge kim@pip
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A comfortable very smart looking piece of furniture. A very satisfied customer.
The PR is excellent. The service call from Carlos very professional. Extremely satisfied.
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Tony DHamlyn Terrace
Great Service and Products
We ordered our lounge today and the service we received over the few visits has been great. Carissa showed us lots of lounges and was very patient as we deliberated our choice. This is the third Nick Scali lounge we have ordered and have always been happy with their product.
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TamboH
- 2 reviews
Great Service instore! Confident the product will be too!
Very impressed with the great service in Tuggerah store. Friendly, efficient, helpful, knowledgeable and not pushy. Order placed and awaiting delivery. Hope the product is as great as the service,
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I like the style, modern but not over the top
Not applicable re assembling. Store easy to move around, staff friendly but not overbearing. Quality is very good. Lovely finish. Frank Martelli, the Service Technician, was pleasant and helpful is covering a small scratch. Nicely done.
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Good customer service
Nick arrived promptly, with good communication to inform us of his time of arrival. His assessment of the problem was accurate and he began work to correct the situation immediately. We were happy when we checked the outcome and would like to thank Nick for his skilled workmanship.
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Thanks
Nick Scali finally sent Carlos who knew what he was doing. ( this was the 3rd attempt ) We are know 80% happy . Carlos suggested we go to Bunnings to get the right lengh bolts to attatch the cups to chair......??#
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Love the lounge
• no problem to navigate the store
• We found exactly what we were looking for
• Very happy with our lounge, but found a noticeable blemish on a seat on delivery. Delivery driver organised Service technician who has since treated and repaired to our satisfaction. Technician Frank Martelli was very professional and patient making sure we were perfectly happy with the repair.
• assembled by Nick Scali on delivery
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Frank martelli
Frank was fast and efficient in repairing my lounge today and we had a good chat merry Christmas Frank and nick scali
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MichelleGlenning Valley
Frank martelli
Frank was right on time, fixed the problem and was very polite. He knew exactly what to do to fix the problem
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frank martelli
frank came out and changed the motor for my lounge thank you nick scali for your service and have a merry christmas
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frank martelli
Good service . After care person helpful no issues now will see how the product goes . Will keep an eye on the imperfections
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GECSydney Surrounds, NSW
Technical repair for recliner chair
Technician was able to readily repair the electrical problem. The technician was on time, informed, well presented, courteous and friendly.
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Frank. Martelli
Service technician was very good with his work and knew what he was doing. Answered my queries promptly. Would definitely recommend his services to anyone.
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Frank Martelli
Fast work with great instructions for use and future damage avoidance. Service man was happy to answer questions and provide support.
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