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What a great experience!
Beautiful TV lowline and gorgeous couch. Both sold to me by Alan. The furniture is amazing and top quality. Alan was so helpful, went above and beyond to please us and answered all our questions. A lovely salesman who is clearly passionate about customer service. Thanks Alan, and to the Nick Scali team.
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stokeseyVictoria
- 2 reviews
Vipin was so helpful
Store was laid out so lounges were easily viewed no one was pushy and left us to browse as we asked then when we had an idea of what we wanted Vipin was extremely helpful and knowledgeable and it was no trouble to measure and show swatches etc the sofa we chose is still being made but so far can not fault service provided .,,
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AmitaSydney
- 2 reviews
5 stars for Alan
A very friendly and helpful staff. Excellent customer service by Alan. He is very polite and friendly.
Store has good range of quality products.Got a good deal on TV cabinet, coffee table and corner table.
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SharonGreater Melbourne (Metropolitan), VIC
Very helpful
Ali was very helpful but also gave us the space alone to discuss and work out what we wanted. We found the range of fabrics and colours good and can’t wait until we get our new lounges!
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Mel
- 2 reviews
Allan
Allan at NS Preston was so helpful, knowledgeable and patient. Would highly recommend going and seeing him !
I didn’t have much time and he made the process very very easy
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Excellent sales Alan
Alan has been really helpful and he is very patient and polite. We've been through a lot of furniture stores but nowhere beats Nick Scali and no one else is greater than Alan. He guided us through and we finally chose our favourite couch. Really love it and highly recommended.
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AshleeGreater Melbourne (Metropolitan), VIC
- 2 reviews
Perfect!
Excellent customer service. Thank you so much to Alan who went above and beyond! Great product. Very happy with the fabric options and being able to customise. Extremely happy with my purchase.
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MariaGreater Melbourne (Outer), VIC
Vipin top notch service
Hi today we purchase 2 sofas and 2 rugs .The store was very well presented and we found Vipin to be very knowledgeable, professional and very courteous thanking you . We will be back in for more .Carlo and Maria favata
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The reviewer stated that an incentive was offered for this review
MandiiGreater Melbourne (Metropolitan), VIC
- 4 reviews
Great customer service and can't wait for our new furniture
Vipin provided high quality customer service at all times, he was patient with us even when we changed our mind on the couch and colour. He had substantial knowledge on all products and provided great advice when needed. We are really excited to receive our goods and the quick turn around on some of our products was a bonus, we can't wait for our couch. Keep up the good work
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JoeGreater Melbourne (Metropolitan), VIC
Great customer service
Alan was very helpful and knowledgeable. He made choosing the products a breeze, even suggesting what colours are suited with each product. We were happy customers. Will be back again.
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SashGreater Melbourne (Outer), VIC
Happy with my new bed, lounge, coffee table and tv unit
Sales assistant Vipin was of great help. He did a great job at carefully Listening to what it was that I was after-even though this took me a lot of going back and forth. I really appreciated his advice regarding colour schemes, practicality and space. He had extensive knowledge of the furniture and was happy to take his time with me and allow me to make the right choice. Thanks from all of your time.
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First Time CustomerVictoria
- 2 reviews
New chairs
Found Alan to be extremely friendly and exceptionally helpful and knowledgeable, we ended up changing our order after we got home which was extremely easy to do. We had been unsure at the time which size chair to go with.
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David G.Greater Melbourne (Metropolitan), VIC
Excellent customer experience
Polina remembered us from a prior visit to research tables and couches. She remembered the models we were considering and Polina provided input into our colour and fabric decision. She was very knowledgeable and focused on our needs.
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Chloe ThomasGreater Melbourne (Metropolitan), VIC
New couch and great customer service!
My sister recommended I go to Nick Scali, Preston to check out their couches. The range and price point was amazing and Alan sold me a couch today. He was super helpful and very knowledgeable. I can’t wait for delivery so I can watch Netflix on my new couch! Thanks so much Alan!
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Sales Review
Bought a Luigi couch off Alan. He was helpful and very knowledgeable. I love my couch!!! So, I brought my sister back she bought a new couch too. Thanks Alan!
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Emmanuel P.Greater Melbourne (Metropolitan), VIC
Excellent service
Bought the coaches at Preston store and received the delivery today. So happy with the furniture. Vel transport thanks very much for the excellent delivery service. Staffs very kind and helpful.
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Excellent service and a lovely experience.
A great range of products in a nicely displayed show room.
We sought out our favorite salesman Alan.
We have worked with him 3 times now.
He is extremely friendly and helpful. He has a great product knowledge and helped us come to the right decision by working to our needs.
we were very satisfied with the high quality and range of products offered by Nick scali.
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The reviewer stated that an incentive was offered for this review
Deserve more than 5stars
Great value for money and good quality products, the store was laid out well and was easy to navigate, there was a great range of products on display!! Polina were extremely helpful even though the store was busy she still took a time to service my needs! Amazing customer service and knowledge of the products even she helped me with measurements!! I have purchased my dining table and recliner! I highly recommended nick scali Preston. Wonderful, knowledgeable and friendly staff specially Polina . Will definitely do another purchase in coming months.
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- VIC, Preston
- Verified customer
Excellent Service
Vipin was polite, courteous and professional. He had great product knowledge and was able to organise delivery for in another state. He was respectful and gave me the time I needed to make decisions.
Thanks
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LucyGreater Melbourne (Metropolitan), VIC
- VIC, Preston
- Verified customer
Unhappy customer
I placed a deposit on a sofa bed from Nick Scali in Geelong when I went to pay the remainder of the cost in the Preston Nick Scali store the price of the display sofa bed in the store had reduced by $500. When I asked if I could pay the remaining amount using the current price the sales assistant said no.
I am happy with the product yet very disappointed with the price and lack of negotiation or consideration by the sales person.
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Questions & Answers
Nicolette Gasked
Hi just wondering if my couch is still being delivered
Nicolette Grima
0401984101
1 answer
Customer S.Nick Scali
Hi Nicolette,
Thank you for reaching out!
Please contact our dispatch team on 1300 880 370 and follow the prompts to speak with dispatch. Our dispatch team will be happy to look into and assist you with your query.
Should you have any other queries or concerns going forward, please don't hesitate to contact me via [email protected]
Sincerely,
Hayden
Nick Scali Customer Care
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