Nick Scali Furniture WA, O'Connor (page 4 of 6)

We are currently downsizing having purchased a unit off the plans and now awaiting construction. Kim was extremely helpful in advising the availability of the chosen products and our options in relation to delivery and storage.

Kim was excellent at understanding what we wanted and helping us choose the right sofa and fabric and a coffee table to match. We are looking forward to the delivery of our furniture.

Store layout was good. Amazing service in store with Kim who was very helpful and had excellent knowledge of product. Thank you for a pleasant experience.

Kim was great she was helpfully and gave us space and time to talk alone! Her knowledge of textures and colour patterns in a room helped us a lot! Great service all round

Visited the store several times to make a decision on the sofa we wanted. Kim was the customer service person who helped us. She remembered us when we returned and the furniture we were interested in. Kim took the time to show us what was on offer and too go through the range of colour options. She was friendly, knowledgeable and efficient. The store is great, well laid out, lots of choice and good ambience.
A positive shopping experience.

I ordered a table, buffet & 2 sidetables which I saw at NICK SCALI O'Connor recently.Estimated delivery was 7-10 days. It turned up after 2 months. First lie. When it had arrived I organised a trailer for pickup at their Manage warehouse. All the smaller Items were brought out assembled and we're all damaged, nicked, scratched etc. Consequently flat packed equivalents were brought out and surprisingly had to be viewed in cursory fashion ON THE SIDE OF THE ROAD for visible faults. The dining table was too inconvenient to view as the legs wer

Wow what a range of lounges.Store so easy to walk around and make comparisons,Kim approached us slowly,saying call me if you need assistance..You could feel the quality in the products,unlike other furniture shops..Returning with my Daughter and Wife to make our selection.Kim awnsered all of my serious questions in great detail.Soo glad we got special spring sale prices too.Now looking forward to getting our new leather lounges.. .

Visited the O'Connor store looking for a new leather lounge. Justin looked after me and his skills shone. He showed me lounges within my price range that would fit the available space in my apartment. Justin took the time to sit with me and discuss my options. When i made my decision he carefully completed the order and added the 5 year extended warranty. Justin explained the delivery details and the ETA on the lounge. This was a first class customer experience, Justin is an asset to your business, look after him otherwise I will steal him away for my retail business.

The staff member Stacy was amazing. So well informed and patient. She really had product knowledge.Such a nice person. I hope to see her next time

Paul and Kev were fantastic in returning to my house to redeliver my lounge to my new house, they put it together. They are very friendly and accomodating

Would never buy from Nick Scali again. We are building a house and our "helpful" salesman at Nick Scali assured us that we could wait for delivery as long as we needed till the house was finished. However, after our couches were made Nick Scali started trying to insist on delivery. We managed to get a slight delay by escalating it to the WA Manager. However, they are now insisting on delivery or we will forfeit our deposit. Our build is not yet complete and we are still waiting on final cabinetry and carpet to be installed. So we are forc

Purchased in-store
Purchasing process was made very easy by the gentleman who assisted me.
The lounge I sat in was so comfortable I did not want to get out of it. Saw no point in traveling all over Perth
comparing different options when this lounge was perfect for me.

My husband and I went into Nickscali to find a new couch and dining table. We met saheel who was friendly, helpful and patient with us. He showed us around the entire store while listening to our wants and tailoring his service to us. Saheel is an excellent salesman and is an asset to nickscali! We went away and came back a few hours later to purchase a lounge and dining table. Saheel went through everything again answering every question we had. Nickscali is very well laid out and gives so many options to fit out your house. We are so happy with our purchases and can not wait for them to arrive!

Bought our lounge in December and quoted 8 - 10 weeks for delivery. Happy with service in store but after service was dreadful. We have waited nearly 17weeks for delivery. It would be great service if you were up front about delivery dates. Just as well its a nice lounge and the delivery guys were great.

in store, easy process delivery was excellent. I want to make special comment on my delivery driver Paul who was exceptional in his service and delivered on time to the minute.

made our purchase in store of a Ancona lounge suite. We went to the o'connor show room. Ian was so helpful. We have a small lounge so was difficult to decide on a lounge to fit our whole family that would fit into our space. Ian spent at least an hour with us to help us make the decision while constantly helping us to divert our very bored child at the same time.

I purchased 2 leather recliners from Nick Scali and had them delivered in October 2015. I was impressed by the uncluttered store and the wide range of furniture. At the beginning of 2018 one chair developed small lighter spots on the leather and over a few weeks these became larger and more widespread. The second chair has since developed these spots on the seat. I got in touch with the store who in turn directed me to the service centre, giving me a phone number to call that was no longer available!

I used the website and had an online cha

Purchase made in-store. The purchasing process was very easy, no pressure, great ideas/suggestions and honest Salesperson. Salesperson is Saheel. He is very helpful with his suggestions and also help us by slotting us for delivery before our party. Otherwise we will not have bought anything.

Purchased a lovely dining room table at the o’connor Store. Me and my partner went into that store probably about 4 different time to make sure it was definitely what we wanted. Staff were so patient with us and helpful. Great table aswell app

Excellent and helpful customer service by Anna from O'Connor Nick Scali store. She patiently let us try sofas before we made decision. We are so happy with our choice because of her help. There is a lot of great and lovely products too in store.

My husband and I went in to the O'Connor store for a new lounge suite. Aman helped us to find the right one, and was very helpful, friendly and efficient. She made us feel welcome, and was just as helpful when we went back the next week for a tv unit.

We made our purchase in store. The purchasing process was seamless and the service offered by Aman was friendly and efficient. She had great knowledge of products.

Purchased a cow hide leather lounge with extended guardsman warranty and now just on 2 years the lounge is staining, call was made out to get someone in to check it out, only to be told it is body oils, no official testing was done, with just taking photos, no proper checking, one of the tech actually said the staining looked like the leather was not properly sealed or scotch graded properly. This lounge has been maintained with the guardsman product and no one wants to take responsibility to sort it out. It is really sad when you go to buy a piece of furniture they are really helpful, but when you make a complaint, the response is totally different. Will not shop at this store again and will not be recommending it every again.
SK.

We only purchase a leather couch about 2 years ago which was over 5k because we were assured it was genuine good leather. We also purchased extra warranty just to ensure if anything happened we’d be able to fix it. Less than 2 years on we contacted Nic Scali as we noticed the leather was starting to discolour and the cleaning products we purchased from them to clean the leather weren’t effective. It took them over 1 month to get back to us and then even longer to send someone out to come and inspect the couch. The ‘experts’ walked in looked at

Purchased instore
Was good in the way that the saleslady went out of her way to accomodate us (Aman)
Delivery fee for each product is ridiculous. I appreciate that the delivery people set it up etc but they dont take the rubbish and the actual fee for each piece of furniture is unacceptable. If they all come in the one truck it should be a flat fee.

I purchased my table, dining chairs and lounge all in store from the sales woman Aman.
From the moment I walked in the door until the moment I walked out the door it was an easy, enjoyable and friendly experience.
Aman showed all of our options which helped us with deciding on colours, styles and fabrics.
I look forward to receiving my furniture to enjoy in my new home and without a doubt I will be back at nick scali to purchase more furniture in the future.

In-store.
Purchasing process exceptional.
I was served by Aman and found her manner, friendliness, knowledge of the product and courtesy extremely professional. Thank you Aman.

Purchase in store. Store attendant Aman was very helpful. We told her what we wanted and she took us directly the suite that we purchased.

Purchased in-store. Process was very easy and simple. We were assisted by Aman who could not do enough for us. Went out of her way to make sure we made the correct purchase. Even offered us a glass of water.

Aman at the O'Connor store helped with my purchase of a sofa, and I couldn't be more pleased with the product and especially the service. She was helpful, informative and professional in all of our dealings. Aman obviously enjoys her work and speaks very highly of the company. I would highly recommend Aman to anyone considering purchasing furniture from Nick Scali. A very satisfactory experience, thank you.

Purchase was made in store. The in store service was great. The pressure we received regarding the delivery and lack of support after arrangements had been made at point of sale was appalling.

In store purchase. Aman was very friendly and helpful without being pushy and overbearing. She provided us with excellent information and gave us time to discuss our purchase without us feeling pressured. Others could learn a thing from or two from Aman. Very genuine.

We made our purchase in store
Quite confronting with the store manager Greg, he was very abrupt and rude with one of the sales people Aman.
We only visited the store again to make another purchase because we were very happy with the attention and service from a lady named Aman, very professional and very understanding of our needs.
The store manager on the Sunday was very rude towards the staff member Aman, he was confronting and treated her with no respect at all.
In front of customers I found this to be not of a mangers status.
The only

We had been previously into Nick Scali and could find what we were looking for, dropped in again with the sale and my wife and I were both quickly drawn to the same sofa(first time we both agreed on same type ). Sales person Aman was very helpful, friendly, thorough and helped us pick out matching chair and helped with colour schemes.
We went back the following week (after measuring our room and ordered with Aman.

Aman made the whole experience so easy. Her friendly approach and product knowledge was excellent we were told everything we needed to know without the pressure to buy. Very happy and looking forward to our new lounge

Aman at the O'Connor Nick Scali store was so amazing. We initially went in on a quiet day just to look at what was on offer and Aman was so incredibly helpful. She was knowledgeable about all the dining chairs, what might be best for our situation. She was super friendly and accommodated our whole family (2 adults, 3 young kids) while we looked throughout the store. We looked at many dining chairs at other stores but found their products to be inferior and service to be poor. As Aman was so helpful originally, we returned a few weeks later to see her again in order to purchase our perfect new chairs. Delivery was cheap and very quick, and all terms and conditions were clearly and easily explained to us. Thanks Aman!

We went in store to look at a particular couch & ended up buying 6 items. The furniture was outstanding in design & quality. Aman served us & she was outstanding too. She went out her way to help us, was knowledgeable about the products, & had such a good eye to select the right items to suit our taste & home. She was very professional & friendly. We are already planning what we want to purchase next & will be asking for her assistance again!!

Great to see stylish individual pieces displayed in a spacious environment, very comfortable browsing.
Staff are knowledgeable and service is warm and personal - even the delivery guys are great.
We will continue to peruse the Nick Scali range.

I purchased my lounge in the O'Connor store.
The sales person Craig approached me in a warm/friendly professional manner.
He was very attentive to my requirements on purchasing the right lounge and had very good product knowledge.
The great service at Nick Scali and the quality of their products is what made my decision to purchase this lounge.
I am a very happy customer.

I experienced the worst customer service and delivery! My table was delayed by 2 months and I was not notified it was delayed again until a day before delivery. I made specific arrangements for phone number changes and they did not adhere by that. They called the wrong number on the day of the delivery. On the day I asked to be called 30 minutes prior as I had to drive 40 minutes from work to be there. they called 5 minutes away from home so then they just leave as I was obviously still on my way. I called back when I came home and no one picks