??!

Reviews

4.3

78 reviews
5
(48)
4
(15)
3
(7)
2
(3)
1
(5)
  • Product Quality
    4.3 (54)
  • Return Claim MadeYes (5) · No (50)
  • Warranty Claim MadeYes (1) · No (54)
  • Product Appearance As advertised (77%) · Not as advertised (23%)
  • Customer Service
    4.5 (55)
Previous
Next
Geoff

GeoffHunter Region, NSW

  • 2 reviews

happy customer

published

easy to navigate around store. We were very well looked after by Aly Miller who went out of her way to assist us in finding what we wanted and to ensure we were completely satisfied.
the store had a good range of products.
lead time ex Sydney to Kotara is excessive



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKotara
See all answers

Review collected in partnership with OZ Design Furniture

Good range

published

Good range of products and clearance items. I was able to purchase 2 lounges and have them delivered that week. Saved $3,000 too. Staff were quick and helpful. Delivery was excellent too. Thank you.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationKotara
See all answers

Review collected in partnership with OZ Design Furniture

Lovely addition to our decor!

published

Our new lamps work perfectly with our coastal decor. The staff at Kotara were very helpful to make sure we were happy with our choice. Pick up was effortless and again the staff were great.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKotara MSW
See all answers

Review collected in partnership with OZ Design Furniture



Furniture Shops

Find out how Oz Design Furniture NSW, Kotara compares to other Furniture Shops

Know better, choose better.

Compare all
Lil

Lil

  • 2 reviews

We’re enjoying our new lounge immensely

published

We were very impressed with the friendly, helpful service we received in store. Delivery was very speedy, and the delivery guys were friendly and efficient. The lounge was very well packaged on delivery and easy to assemble. A great price for such a lovely piece of furniture.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Review collected in partnership with OZ Design Furniture

Waited, got it wrong, now have to wait again.

published

We ordered two barstools and had to wait 2 weeks as they weren’t in stock, they finally arrived and we collected them from their warehouse, got home and assembled them only to find that one of them is about 4” higher than it should have been. We called them to advise and were told it was an issue at the warehouse because all the components are individually selected so the correct legs would have gone to another customer and we seemed to have received their legs.
We were informed the legs would need to be reordered and therefore wait another 3 weeks...shame really!
Left is correct. Right is incorrect.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationKotara
See all answers

Review collected in partnership with OZ Design Furniture

Annie

AnnieHunter Region, NSW

  • 2 reviews

Sofa delivered was not the same as the sofa in store.

published

After 3 months of investigations Oz Design have finally told me that yes, my sofa is so firm and uncomfortable compared to the in store model as a different foam was used in mine.
They continue to refuse to provide a refund, but are offering the second hand used store cushions as their only solution.

This company lacks all common decency, misadvertises their products and blames customers for the company's mistakes. Do not buy from these people.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationKotara, but head office has been the issue.
See all answers
Karens

KarensHunter Region, NSW

Wonderful store and staff. Very refreshing after a horror experience with Freedom Furniture!

published

Found the store easy to navigate and the range of products was very comprehensive. So far the quality of our purchases seems excellent and the service and delivery perfect. Managed assembly but would benefit with some instructions. Will definitely return to Oz Design Kotara.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKotara
See all answers

Review collected in partnership with OZ Design Furniture

Love my new furniture pieces

published

Big thanks to the staff at Kotara for being so helpful. My new pieces - coffee table, side table and rug are just perfect in my living area and I am thrilled.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationKotara
See all answers

Review collected in partnership with OZ Design Furniture

Shartyn

ShartynHunter Region, NSW

Great store and service

published

It was easy to find what we were looking for. The store is beautifully displayed and easy to navigate. Emma and Catherine were very helpful and accommodating in getting what we wanted and to our satisfaction.We did not have ant problem in assembling the furniture we bought. We are very happy with our purchase at Oz Design and will definitely go back there in the future.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationOz Design Kotara, Newcastle New South Wales, Australia.
See all answers

Review collected in partnership with OZ Design Furniture

Furniture Shops

Find out how Oz Design Furniture NSW, Kotara compares to other Furniture Shops

Know better, choose better.

Compare all

Love our new lounge!

published

Great range of quality furniture. Would definitely shop there again. Staff were friendly and helpful. The store was very easy to find what you were looking for. The delivery service was excellent!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationKotara, NSW
See all answers

Review collected in partnership with OZ Design Furniture

Jeffreys

JeffreysHunter Region, NSW

  • 2 reviews

Home Refit

published

Store was in close proximity to home but not high on my preferred store list. Surprised with product range and the quality. Sales Assistant was more than helpful answering and assisting with selecting the products I was seeking. A satisfied customer.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKotara
See all answers

Review collected in partnership with OZ Design Furniture

Horrible Aftersales

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationKotara
See all answers

Review collected in partnership with OZ Design Furniture

Alanp

AlanpHunter Region, NSW

Very happy

published

The store was easy to navigate and well stocked with a wide range of quality products.
The table we purchased was easy to assemble.
The staff helped us when we asked but did not stand over us, we like that easy approach to shopping.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKotara
See all answers

Review collected in partnership with OZ Design Furniture

Perfect Table for a Perfect Setting!

published

Easy to navigate and the range was excellent. We had great options which was important as we needed an outdoor setting and not all products are suitable outside. Great quality product and exactly what we wanted to replace ageing furniture.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationKotara
See all answers

Review collected in partnership with OZ Design Furniture

Lisam

LisamHunter Region, NSW

Service was great- product not so much

published

The service at the Kotara store was wonderful. Staff were friendly and went out of their way to help. Delivery was prompt but I am unable to attach the handles because the screws are not long enough. This piece of furniture was not cheap- very disappointed that I have to purchase screws to complete the assembly

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationKotara
See all answers

Review collected in partnership with OZ Design Furniture

Furniture Shops

Find out how Oz Design Furniture NSW, Kotara compares to other Furniture Shops

Know better, choose better.

Compare all
David C.

David C.Hunter Region, NSW

Lots of choice.

published

The choice was a factor in our decision to purchase here. We customised our lounge to suit our space and had an excellent range of fabric too. The sales staff were very informed about the products and very patient and helpful which made our decisions easier.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationKotara NSW
See all answers

Review collected in partnership with OZ Design Furniture

Drew

DrewHunter Region, NSW

Poor order management.

published

Had to take a floor model after the fact where they stated they had warehouse stock of the two leather lounges we purchased. 2 days later they rang and said they did not and would NOT reduce price for the floor stock or wait 2 months for new stock. 6 wishbone chairs also purchased with 6 in stock at the time then at time of delivery they only had 5 and they gave a "loan" chair for the 6th. On day of delivery they stated only 1 lounge was being delivered after they stated the second one had not been "connected" to the order and they would deliver it a week later.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationKotara
See all answers

Review collected in partnership with OZ Design Furniture

Fionah

FionahHunter Region, NSW

Excellent customer service

published

Staff at the store were extremely helpful, patient and suggested lots of different design ideas. Paid for premium delivery so products were unpackaged and set up for me, boxes were taken away. Unfortunately one product was incorrect, which was a fault by the salesperson when ordering. I immediately phoned the store, nothing was a problem and a replacement item was delivered the following day.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKotara NSW
See all answers

Review collected in partnership with OZ Design Furniture

Mitchello

MitchelloHunter Region, NSW

Awesome product range

published

We purchased an awesome dining table. The store has a range of modern furniture in different styles to suit most modern designs. Quality is excellent and super easy to assemble.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKotara NSW
See all answers

Review collected in partnership with OZ Design Furniture

Lin

LinHunter Region, NSW

  • 2 reviews

Mirror mirror on the wall

published

Browsing store was easy and found good range of rattan cane items. Purchased a cane mirror that wasn’t on display because it sold out before Xmas. Nice sales women showed it to me online and I was happy to wait short while for it to arrive to shop. Was helped by staff to car with it. Beautiful!

Customer Service
Product Quality
Store LocationKotara
Page 1 of 4
See all OZ Design Furniture reviews

Questions & Answers

Sorry, there are no questions about Oz Design Furniture NSW, Kotara but you can read 7 questions about OZ Design Furniture.

Get an answer from our members and OZ Design Furniture representatives

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.