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Reviews

4.4

40 reviews
5
(28)
4
(7)
3
(2)
2
(0)
1
(3)
  • Product Quality
    4.6 (23)
  • Return Claim MadeYes (0) · No (23)
  • Warranty Claim MadeYes (0) · No (22)
  • Product Appearance As advertised (83%) · Not as advertised (17%)
  • Customer Service
    4.7 (22)
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Freddo1068

Freddo1068Sydney Surrounds, NSW

  • 3 reviews

Very comfortable sofa bed, delivered in 3 weeks

published

Very comfortable as a sofa but also as a bed. Top quality fabric. Store staff were very helpful and pleasant to deal with. Delivered in 3 weeks for custom made sofa bed.



Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPenrith
See all answers

Review collected in partnership with OZ Design Furniture

Jamison 2 seater lounge

published

It was easy to navigate the store and find what we wanted. The staff were very helpful in locating products in other Oz Design stores if they didn’t have what we wanted to view. This beautiful lounge looks beautiful in our home.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPenrith NSW
See all answers

Review collected in partnership with OZ Design Furniture

Beautiful lounges

published

Great lounges, I brought two 3 seater Kent lounges and one 2.5 Kent lounge, great material and very comfortable. Was easy to buy great customer service from Shauna at PENRITH, will definitely shop there again. Lee

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPENRITH
See all answers

Review collected in partnership with OZ Design Furniture



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Just what we had been looking for!!

published

Very friendly, efficient and helpful staff in store and over the phone.
Delivery prompt and friendly.
Console table was just what we were looking for but there were a number of other options to choose from.
The lamp was also perfect and added that finishing touch.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationOz Design Furniture NSW, Penrith
See all answers

Review collected in partnership with OZ Design Furniture

Debbiek

DebbiekSydney Surrounds, NSW

Excellent store and consumer service

published

The store was Great and easy to get to
Love the product
Fantastic consumer service and the prices was great
Will be back to buy more furniture I would recommend this store to my friends and family

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPenrith
See all answers

Review collected in partnership with OZ Design Furniture

Michelle

MichelleSydney, NSW

Very annoyed

published

The Penrith staff are friendly and helpful but I was very dissatisfied with the amount of time I had to wait for my order.
It was a Christmas present, and after the sale I was told it probably wouldn’t arrive at the store until the 27th dec
I received my wall print on the 17th January

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPenrith NSW
See all answers

Review collected in partnership with OZ Design Furniture

Ray.B

Ray.BSydney Surrounds, NSW

  • 2 reviews

Seamless Purchase

published

We recently purchased a leather armchair/footstool,and found the staff at Penrith to be very helpful.
They managed to have the piece transferred from their wharehouse to the store for us to pickup to save on delivery fee.
The chair was easy to assemble, and we have found it to be very comfortable to use.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPenrith
See all answers

Review collected in partnership with OZ Design Furniture

Shab

ShabSydney Surrounds, NSW

  • 2 reviews

Easy and smooth transaction great service by Wendy

published

Wendy was very helpful, she assisted with my order and delivered as promised. Store was presented well. My product was not in store on show.quality is good ... full price a little high.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPenrith
See all answers

Review collected in partnership with OZ Design Furniture

Good quality sofa. Excellent service. Delivered on time.

published

Vast range of products. The sales person job is invaluable to assist in the selection. We just gave her what we want and she was straight on the ball, showing us what suits our needs.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationOz Furniture Penrith
See all answers

Review collected in partnership with OZ Design Furniture

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Kim M.

Kim M.Sydney Surrounds, NSW

Wonderful store with great customer service

published

It was great to walk into a store that sold good quality Australian made furniture. The staff are friendly, helpful and knowledgeable and the range of furniture was enough to help me with my decision.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPenrith
See all answers

Review collected in partnership with OZ Design Furniture

a problem with flatpack furniture

published

Excellent, helpful instore service, ontime delivery, recliner chair joined together well but the foot stool could not be put together with the pieces supplied.... one piece had to be ground down thinner to fit... now it has been done, but we had to find someone to do it... which we thought poor condidering the cost was $799..

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPenrith Oz Design. I did not see advertisements... I came instore to look
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Review collected in partnership with OZ Design Furniture

very helpful with delivery to Tasmania

published

We purchased the 8 drawer buffet from the Porto Range. The delivery to Tasmania was very quick and not too expensive however the delivery man this end just left it on the doorstep, so to speak, with no assistance to unpack or place inside the house.
When we unpacked it, to make it lighter, we removed the drawers but when we replaced the drawers some slight variations in sizes made it very difficult to
do so. Some drawers are very hard to open.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSaw the item in the Penrith store, ordered from the Richmond store.
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Review collected in partnership with OZ Design Furniture

SophiaD

SophiaD

  • 2 reviews
  • 1 like

Perfect

published

Fabulous service extremely helpful let me know you have a store in Adelaide and gave me the sku number so I could order on line I live in Adelaide I’m very happy with my purchase

Customer Service
Product Quality
Return Claim MadeNo
Product Appearance As advertised
Store LocationPenrith
See all answers

Review collected in partnership with OZ Design Furniture

Farhan s

Farhan sSydney Surrounds, NSW

  • 2 reviews

Consultative and proactive staff!

published

The staff at the Penrith store were very helpful and consultative. Very happy with our Soho 3 seater lounge + ottoman and it goes extremely well with our unique furniture from https://ynde.com.au.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPenrith
See all answers

Review collected in partnership with OZ Design Furniture

Linder

LinderIllawarra, NSW

Exceptional service.

published

The service I received from Julie was above and beyond. She stayed back after her finishing time to assist me and even rang her manager with an enquiry for me.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPenrith.
See all answers

Review collected in partnership with OZ Design Furniture

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Wendyk

WendykSydney Surrounds, NSW

Magic! Love the chairs, so stylish.

published

We entered the store, immediately saw the dining chairs. We ordered the chairs over the phone after a staff member had given us the chair measurements to check with at home.
Can’t fault anything. The phone order was excellent, the staff member in store was very helpful and delivery to our home was great. Well done!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPenrith
See all answers

Review collected in partnership with OZ Design Furniture

Jo. June 2022.

Jo. June 2022.Sydney, NSW

Found great dining chairs

published

Quick and helpful service when purchasing hot price product. Ordered chairs which arrived in store a day later due to being in stock. Chose to pick them up myself but had to wait a while in loading zone due to lack of available staff to assist in the handover at the back of the store. Only one person was working to answer phone, assist and serve customers on floor and deal with pickups so it would have been better service with another customer service person available to help.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPenrith
See all answers

Review collected in partnership with OZ Design Furniture

Tracie Duclos

Tracie DuclosSydney Surrounds, NSW

  • 2 reviews

Great Wall unit

published

The store was good to navigate. There were plenty of options available. The wall unit was ‘different’ to any I had seen. It was good quality. It was a bit pricey but I got it on sale.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPenrith
See all answers

Review collected in partnership with OZ Design Furniture

Found great dining chairs

published

Store was great lady very helpful ordered 2 chairs picked up the following week and ordered 2 more but unfortunately we are still waiting to take delivery of the final 2.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPenrith
See all answers

Review collected in partnership with OZ Design Furniture

Deana A.

Deana A.Sydney Surrounds, NSW

  • 3 reviews

Amazing Service

published

So happy with the service I received. Initially rang the store and the staff were helpful and put the item I wanted on hold. Easy pick up too! Cannot fault this place. Excellent

Customer Service
Product Quality
Product Appearance As advertised
Store LocationPenrith
See all answers

Review collected in partnership with OZ Design Furniture

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