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OZ Design Furniture QLD, Fortitude Valley (page 4 of 4)
Reviewer Photos & Videos
- QLD, Fortitude Valley
- Verified customer
Customer service was great, great range of stock
Purchased in store, purchasing was very easy. Sale on instore and prices competitive. Staff very helpful and a discount was applied.
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Review collected in partnership with OZ Design Furniture
- QLD, Fortitude Valley
- Verified customer
Good range, excellent service
We went instore to look for bar stools without the intention to buy, found something we liked and staff were very helpful so we bought them on the spot
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Review collected in partnership with OZ Design Furniture
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4.8(533)- QLD, Fortitude Valley
- Verified customer
Love it
Our purchase was made in-store (at Fortitude Valley). It was a very pleasant experience - we were welcomed, but not hassled. The service was a nice mix of allowing us to wandering through the store in our own time - but then answering our questions and helping us when we were ready to make our purchase. We're very happy with our new couch. Thank you.
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Review collected in partnership with OZ Design Furniture
Find out how OZ Design Furniture QLD, Fortitude Valley compares to other Furniture Shops
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LSBrisbane
- 2 reviews
- QLD, Fortitude Valley
- Verified customer
Service is excellent!!
Went in store and spoke to Janelle. She was fantastic and extremely helpful and has a fantastic knowledge of design and decorating!!
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Review collected in partnership with OZ Design Furniture
Excellent service and delivery
Purchased products in store. Excellent sales service, and products delivered on time and in perfect condition. Purchased from Nick Scali the same day. Still waiting on that delivery and have been given false information with no concessions! Will definitely buy from Oz Design in future. thanks for the positive experience!
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AFTBrisbane
- 2 reviews
- 3 likes
Rubbish quality
We purchased a dining table and chairs set, coffee table plus a console wall table, all solid Tasmanian oak Australian made. The coffee table cracked at both ends the same day when delivered. A few days later cracks were 4mm wide. Customer Service got a few subsequent coffee tables in and they all have similar problems, so the manufacturer consistently got them all wrong in consecutive batches. They all split the same way!! It took the store from our purchase in May 2016 to November to not resolve the problem. We finally gave up and will never buy local made furniture again. You pay a premium for local made furniture, you support local manufacturing and turns up rubbish... No wonder people look elsewhere.
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Not a Happy CustomerBrisbane
- 12 reviews
- 10 likes
Endless problems.
1. Delivery driver broke a door and then had a go at me for 'dobbing on him' when he was in my house during a subsequent delivery. Pretty sure its never ok to be made to feel uncomfortable in you own house by someone who has damaged you purchase.
2. Staff stuffed up order for hinge side of cabinet door (which was to have opposite handing to one previously purchased). Management called me a liar and indicated they resented me implying they had made a mistake as they were experts who didn't make mistakes. But when they checked their own recor...Read more
ds I have apparently received a left and right option. They said tough and to the refer to their invoice and Terms & Conditions as i had accepted them as if this was there saving grace. Strangely enough I had requested they reissue the invoice to remove delivery charges (based on issue 1) and they ignored my request. So all their fine print proves it they are disorganized and apparently incompetent. Oz Design Management are not willing to resolve their issues and repeatedly show disrespect to their customers..Similar opinion? Write a review on ieatwords.com.au!
MKennedySouth East Queensland, QLD
- 8 reviews
Long Leadtimes with misleading sales staff
I should have read Product Review before ordering things from this company. I too was mislead with sales staff saying 2-3 weeks for delivery. I actually chose bookshelves from Oz design based on this fact, over their competitors (whom had a 5-6 week leadtime). After 3 weeks I called the company looking for my shelves (no contact from them as promised). To be told the old chestnut of 'there's been a problem, and the container hasn't arrived yet'. If Oz Design are going to import furniture from third world countries and then charge an absolute fo...Read more
rtune for it, what chance do we have if the quality is poor and you request a replacement- another six weeks of waiting? So I was then advised it would be a further two weeks before it would be ready for pick-up or delivery. I called two weeks later to the day and they couldn't find the shelves at the warehouse, I was then told they were delivered to the Valley store for me to pick them up from. I then asked to speak with the QLD Manager- [name removed], to see if with the inconvenience they had put me through, they would be willing to cover the cost of delivery (under 4% of my $1900 order). When I got a waffle of the terms and conditions on the back of the order confirmation, and quote, the EOT is after all an 'estimate'. If these guys can't deliver in 2-3 weeks then say it will be 6 week delivery and then outperform if you occasionally get it to someone before this time. It just so happened I had arranged to take four weeks leave to rearrange the home office with the shelves, I no longer had the time to do this as the critical piece of furniture wasn't available, and instead spent my time completing my tax documentation with paperwork spread out in boxes all over my floor. Then when the shelves were delivered, they are missing studs on the base to protect or level them out on the floor.They are solid timber and some of the nail holes have not been adequately filled and sanded either. Also when you look at the timber grain, as it has been sanded/ clear stained, there are irregularities in the timber caused by the sander. I am not going to go through the drama of getting them replaced, I will try to cover it up with books instead. I will not be returning to this store on principle. Expensive, poor quality sanding/ stain. No 'feet' to place it on the ground.Similar opinion? Write a review on ieatwords.com.au!
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