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Reviews

4.6

50 reviews
5
(37)
4
(11)
3
(0)
2
(1)
1
(1)
  • Product Quality
    4.8 (36)
  • Return Claim MadeYes (0) · No (36)
  • Warranty Claim MadeYes (0) · No (35)
  • Product Appearance As advertised (77%) · Not as advertised (23%)
  • Customer Service
    4.9 (34)
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Satisfied customer

published

Really enjoyed my experience Shopping in store and very happy with our new furniture. Meral at Hoppers Crossing store was very professional, helpful, and efficient. Will return for future furniture needs.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHoppers Crossing
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Review collected in partnership with OZ Design Furniture

Good collection when on sale

published

Product range was good. Floor layout doesn’t allow interaction with staff at the billing counter. Staff were courteous overall and helped with our queries. Pricing is a bit high - buying here only make sense when the items are on sale.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationHoppers crossing
See all answers

Review collected in partnership with OZ Design Furniture

Very helpful staff

published

Store is easy to walk around, staff are not directly with you, they let you look in your own time. When asked for assistance staff were knowledgeable and helpful.
They showed us display models and catalogue options, demonstrating a wide knowledge of Oz Design products.
We eventually purchased a large round mirror and were very satisfied. The display mirror was positioned to demonstrate how it would look in our home.
We hung the mirror ourselves using the specific instructions provided.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHoppers crossing Vic
See all answers

Review collected in partnership with OZ Design Furniture



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Katelynm

KatelynmGreater Melbourne (Outer), VIC

Products and staff were great

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHoppers crossing
See all answers

Review collected in partnership with OZ Design Furniture

D Nix

D Nix

  • 3 reviews

Excellent service

published

The service at this store is second to none. They don’t hover around you but seem to know when you want assistance. This store should be used for new staff when they are being trained in customer service and product knowledge.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHoppers crossing
See all answers
StephenT

StephenTGreater Melbourne (Outer), VIC

Very helpful staff

published

There was a wide range of furniture on display. The OzDesign staff were very helpful and obliging; it was great dealing with them. The furniture we bought met our expectations.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHoppers Crossing, Victoria 3030
See all answers

Review collected in partnership with OZ Design Furniture

Catherinef

CatherinefGreater Melbourne (Inner), VIC

6th time I have purchased there. It gets better every time

published

The staff are delightful and are always pleasant to deal with They are very knowledgeable about existing products. They deliver on time at a very reasonable cost.

Meral, the Store Manager is just brilliant. Cannot recommend her highly enough.

And she sets the tone of the whole store

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHoppers Crossing
See all answers

Review collected in partnership with OZ Design Furniture

Excellent service and great range of Furniture and Decor

published

The store is well laid out showcasing different styles of furniture and there's an extensive range to suit most tastes. I purchased pieces from the Lawson range in Blackwood, I was very pleased overall. I noticed a couple of small flaws and called Customer Care, it was sorted out for me within a day, extremely pleased with the service in store and with Customer Service.

Customer Service
Product Quality
Return Claim MadeNo
Product Appearance As advertised
Store LocationHoppers Crossing Victoria
See all answers

Review collected in partnership with OZ Design Furniture

Paulah

PaulahGreater Melbourne (Outer), VIC

Great experience

published

I'm so happy with my new couch. After looking for ages to find a comfortable couch that gave value for money, I was thrilled when I spotted my spotted my couch across the showroom floor. Good service. Good price. Easy assembly.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHoppers Crossing
See all answers

Review collected in partnership with OZ Design Furniture

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Lmg473

Lmg473Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Excellent service and quality furniture at Oz Designs

published

I located the chairs (floor stock) I wanted but it wasn’t available in totality. The lady at Essendon contacted Hoppers Crossing and they held the stock out back.
The Hopper’s Crossing Manager was particularly helpful and showed me each piece which were in boxes out back to demonstrate the quality and they were exactly what I wanted.
The product (dining table and chairs) is very high quality and very easy to put together- I put the table together by myself without a hitch. Chairs were fully assembled and well packed to protect the timber.
The delivery team were also very helpful and respectful. They carried the boxes up a flight of stairs and arrived slightly ahead of the time they said they would come.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHoppers Crossing and Essendon
See all answers

Review collected in partnership with OZ Design Furniture

Paulac

PaulacGreater Melbourne (Metropolitan), VIC

Finally found the right dinner table

published

- Had been looking for a dinner table for several months.
-Found it at OZ furniture
- Right size, right price
- Staff assistance, excellent - good knowledge of product and courteous.
_ Staff arranged delivery, received at the time promised.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store Locationitem was cheaper. Hoppers Crossing
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Review collected in partnership with OZ Design Furniture

Sharonr

SharonrGreater Melbourne (Outer), VIC

  • 2 reviews

works perfectly and great deal

published

store was great, service was excellent great deal and very satisfied with my purchase and all the service associated with its delivery and pick up. Will continue to go to the store for future purchases and great service

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store Locationhoppers crossing
See all answers
Debbie Fisher

Debbie Fisher

  • 2 reviews

Customer service at it's best.

published

Visited the hoppers store on a Sunday and was very impressed by the service given by the staff member. Returned to purchase all items as my husband made mention that the service and willingness to help was outstanding.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHoppers crossing and Essendon
See all answers

Review collected in partnership with OZ Design Furniture

Great sevice, and beautiful unique items.

published

The store is laid out beautifully, and I really liked all the pieces. I was looking for dining chairs, but having an existing dining table, was unsure if they would go well together, so Jess let me buy a floor stock chair and take it home to see. I then returned it and ordered 8 chairs. They were boxed in a way that I could fit all 8 chairs into my SUV. Simple to put together, good quailty. Overall very happy with my purchase snd will definitely return to buy more from Oz Design.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOz Design Hoppers Crossing
See all answers

Review collected in partnership with OZ Design Furniture

Bronwyn

BronwynGreater Melbourne (Inner), VIC

Found exactly what we were looking for and great customer service

published

We were decorating a new apartment and in need of a standout dining table and chairs. We found exactly what we were looking for and even better both the table and chairs were on clearance so we got it for a super price as well. We had excellent help and advice from Meryl and all in all a very successful shopping experience :-)

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHoppers Crossing
See all answers

Review collected in partnership with OZ Design Furniture

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mark w.

mark w.Greater Melbourne (Outer), VIC

Unique timber furniture

published

Oz design hoppers Crossing is a fantastic store with professional sales people to help you decide through the many different pieces on offer to help make your home one for people to admire

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHoppers Crossing
See all answers

Review collected in partnership with OZ Design Furniture

Patricia Quinn

Patricia QuinnGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Dining Table & Chairs

published

Easy to navigate. Vert satisfied with the staff member very helpful . Excellent product just what we needed. will go back and buy another item I need. Love the table & chairs

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationHopperd Crossing
See all answers

Review collected in partnership with OZ Design Furniture

Nola C

Nola CGreater Melbourne (Outer), VIC

Urgent need for a Retro chair!

published

We had our home up for sale and needed another Retro chair within 24 hours. Contacted several stores and Sharee could not have been more helpful. Went above and beyond.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHoppers Crossing
See all answers

Review collected in partnership with OZ Design Furniture

Tasmanian wood round coffee table finishes the lounge off in style

published

Store well laid out and the limited selection of coffee tables, we found one that was ideally suited to our lounge. The quality of the table is good, sold and well made. Assembly was straight forward.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHoppers Crossing
See all answers

Review collected in partnership with OZ Design Furniture

Love it, great accent chair, good quality.

published

Very easy to navigate the store, staff were very helpful, the item I purchased looks great. I always find oz design to have a great quality and range of items.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHoppers Crossing
See all answers

Review collected in partnership with OZ Design Furniture

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Questions & Answers

teresa k.

teresa k.asked

VIC, Hoppers Crossing

can please tell me how long is your warranty on leather chairs and leather couch. thankyou

No answers

Get an answer from our members and OZ Design Furniture representatives

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