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Reviews

4.5

617 reviews
5
(460)
4
(94)
3
(19)
2
(16)
1
(28)
  • Product Quality
    4.7 (435)
  • Return Claim MadeYes (10) · No (437)
  • Warranty Claim MadeYes (5) · No (439)
  • Product Appearance As advertised (83%) · Not as advertised (17%)
  • Customer Service
    4.7 (421)
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Tania

Tania

  • 2 reviews

Thank you Wayne

published

Being in iso I placed an order for a cabinet over the phone to Wayne at the Nunawading store. Unfortunately when the cabinet arrived there was an issue with it which we discovered when removing it from the packaging. This was in no way the fault of the Nunawading store. Wayne was helpful and completely reliable when managing and resolving this situation for me. I cannot speak highly enough of his customer service. Thank you!



Customer Service
Product Quality
Store LocationNunawading Victoria
Stephanie Keenan

Stephanie KeenanGreater Melbourne (Outer), VIC

  • 2 reviews

Fantastic

published

I can’t describe how happy I am with the service and products at oz design! The bed I got is absolutely stunning and the delivery was quick and easy! Will definitely look at buying through oz design in the future!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNarre Warren
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Review collected in partnership with OZ Design Furniture



Joef

JoefGreater Melbourne (Outer), VIC

Perfect my wife is now addicted to your store :)

published

Easy to navigate, high quality products, honest staff that are easy to deal with. Communication was great. And my wife can not get enough of your store also.. Thank Oz Design Hoppers :)

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHopper Crossing Victoria
See all answers

Review collected in partnership with OZ Design Furniture

The reviewer stated that an incentive was offered for this review



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In love with our products

published

The store was very well set out and we were approached almost immediately every time we entered.

We didn’t realise the range in colours, thinking it was only the stock on show. The staff were very receptive and helpful, listening to our likes and suggesting couches to match. What we ended up purchasing was not what we originally went in to look at and we couldn’t be happier.

In uncertain times, staff were easy to contact and were very helpful. We assembled our couch and it was very simple.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBendigo
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Review collected in partnership with OZ Design Furniture

Great service from start to finish.

published

Loved choice of sofas in store. Staff very friendly, polite and knowledgeable.
Would recommend Oz design to anyone wanting to buy furniture to enhance their home. Product delivered exactly on time.

Review collected in partnership with OZ Design Furniture

Vincent

Vincent

  • 2 reviews

Great Furniture

published

I bought a sofa and a dining table here. The furniture here are amazing! definitely 5 star recommend and will definitely come back and will recommend it to all my friends

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with OZ Design Furniture

Great friendly service

published

Seen furniture advertised in magazine. Display piece in store, ordered and arrived promptly 2 days earlier than stated. Staff great and offered further discount on purchase. Could not be more happy with process.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationEssendon Fields
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Review collected in partnership with OZ Design Furniture

Set up nicely and what we wanted

published

We were content. The store is always set up neatly and nice. I’ve bought items from oz design and have been content on all occasions. The lady was helpful and not pushy is how I like it. Only criticism is $100 for delivery which is pretty rich. I would be looking at other suppliers. Probably manage when you have more than one item on the same day. Usually $40 to $60 is more than plenty.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationNorthland
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Review collected in partnership with OZ Design Furniture

Shirley N.

Shirley N.Greater Melbourne (Outer), VIC

Excellent customer service

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorthland Homemaker Centre, Victoria
See all answers

Review collected in partnership with OZ Design Furniture

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Zeenac

ZeenacGreater Melbourne (Inner), VIC

Perfect and beautiful chairs

published

Good quality. Office staff kind. Great satisfaction with the order. Did not have any trouble collecting goods. Awesome team!! Floor staff approachable and kind enough to help to get what I required.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHoppers crossing
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Review collected in partnership with OZ Design Furniture

Sales people were most helpful. Great Australian timber product range.

published

The Oz Design sales team took us through the options and showed us examples in the shop based on our preferences. This enabled us to keep the Australian Blackwood streamline design theme for the dining table, chairs and breakfast bar stools.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationNunawading Victoria
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Review collected in partnership with OZ Design Furniture

Love this bed!

published

Pick up was relatively easy from offsite storage, staff were friendly & helpful, bed was easy to assemble. Quality of the bed is very good and overall I love it! Great purchase!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMornington
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Review collected in partnership with OZ Design Furniture

Great experience

published

Beautifully set out store, friendly staff who knew their stuff but didn’t chase me around the store or try to force a sale. Kept in contact to let me know when my lounge would be arriving and my options for delivery.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBendigo VIC
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Review collected in partnership with OZ Design Furniture

good staff

published

staff were great and helpful and product very good,also very happy that i didn't have to put item together,came ready to go.Product came on time as advised which was another plus

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store Locationcorio victoria
See all answers

Review collected in partnership with OZ Design Furniture

Sallyn

SallynVictoria

Memorable service, amazing products!

published

I rang ahead to check on floor stock and was greeted with a friendly, professional attendant. This high level of service continued when I arrived in the store and throughout the process. The staff were all very knowledgeable about their products and gave friendly, personal advice. The furniture was delivered on time (to the minute!) and was even better quality than expected.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNarre Warren
See all answers

Review collected in partnership with OZ Design Furniture

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Ron Ferris

Ron FerrisGreater Melbourne (Outer), VIC

  • 2 reviews

You made it perfectly

published

We found the store a pleasant experience and the staff very helpful and knowledgeable. We decided on some unique designed chairs along with a couch and were very pleased with the final product. We would certainly recommend OZ Design.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationNarri warren vic
See all answers

Review collected in partnership with OZ Design Furniture

Love my new couch!

published

Was very surprised on quality, choices and staff. Would definitely recommend oz Design Furniture.My delivery come on time and staff was very helpful. Would like to take this opportunity to especially thank Charlie for his help and patience.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHome maker centre Northland
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Review collected in partnership with OZ Design Furniture

Great service!

published

The staff at the local store were very helpful and went the extra mile to enable me to get the couch I loved and quicker than expected. They were very flexible and kept in contact with me throughout the process. The couch is perfect and the price was very reasonable for the quality.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBendigo VIC
See all answers

Review collected in partnership with OZ Design Furniture

Quality furniture timeless design

published

The in store experience was amazing the furniture quality and design is timeless very solid well finished will last a lifetime. The order lead time was good and I had to delay delivery due to property access which was no issue, delivery and assembly service was exceptional too.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

Review collected in partnership with OZ Design Furniture

Julie

JulieGreater Melbourne (Outer), VIC

Love love love

published

From the time we walked into the store to the time we took delivery the service was excellent. Absolutely love our new couch and love it is Australian made. A+

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading Victoria
See all answers

Review collected in partnership with OZ Design Furniture

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Questions & Answers

teresa k.

teresa k.asked

VIC, Hoppers Crossing

can please tell me how long is your warranty on leather chairs and leather couch. thankyou

No answers

Get an answer from our members and OZ Design Furniture representatives

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