Plush Furniture VIC, Highpoint (page 3 of 11)

Picking out our new couch was incredibly easy with great options and price with Fergus. Then Joel and Jason arrived with the couch - nothing was an issue even the 30 odd steps to my front door. They quickly and professionally delivered the couch into our living room, unpacked it (excellent packaging) and set up the couch and then took away the packaging. I don't normallly fill in feedback forms but these guys went above and beyond.
Cheers.
Tim.

Very happy with our service while purchasing a sofa. Fergus was very helpful and gave us all the information we needed as well as allowing us time to make our decision without pressure. All of our questions were answered and we were given all the information to take away to make our decision. Can't wait to see our new couch!

I ordered my new leather sofa with the help of the very informative Fergus at the Highpoint store and was delivered and assembled today by the very friendly and efficient Danny and Sid from Dimiri Transport. The whole process was very well organised and communicated.

Plush have a great range of couches. Other furniture stores are quite limited in their configuration, and at Plush I was able to get a couch to a bigger configuration. Nicole was very helpful and offered me her undivided attention. The fabric range for that couch was easy to choose from. I also returned and got a custom fabric swivel chair. I cannot wait to have these items in my house.

Andrina at the Highpoint store was so patient and helpful over our multiple visits to look at the Petite Snuggle Chair. She was timely with advice but allowed us space to think about and discuss options. I really appreciated her taking the time to look at photos of our space and her expert advice on colours and fabrics.

My husband and I walked into plush at Highpoint, we were warmly greeted by Rachel.
Rachel answered all our questions, was very helpful, friendly and did not rush us or pressure us in anyway. What a lovely young lady. A pleasure to find someone in retail these days that is warm and friendly and informative.
A week later we ended up purchasing 2 Malibu lounge suites from the Geelong store only because we were in the area and it's closer to home. In Geelong we met Russell, also very friendly and helpful.

From the moment we walked in we immediately felt at ease. The staff acknowledged our arrival with a friendly greeting, but did not immediately pounce on us, as has been our experience in other stores. We were free to roam and view all the couches and sofas on display without being pressured into buying anything. Once we found a couch we were interested in, Fergus approached us and offered his assistance. He was very helpful and professional and offered to configure a couch to suit our exact needs. Very impressive service without being pushy. So looking forward to delivery of our couch.

The team at the Highpoint store specifically Fergus was fantastic throughout the whole process. Due to the large range of products available, they were able to assist me and find what I was looking for. Demiri Transport delivered the couch which made it even easier and Anthony and Danny were lovely. So far, I am very happy with the purchase and would recommend this service and product.

Fergus W was great in store answering all my queries- very helpful & friendly. I then ordered online. The follow up from Lisa over the phone to confirm and finalise my order was also great . Fantastic service all round.

I love shopping at Plush. The store is easy to navigate and they have a great selection of sofas and lounge suites.
I have now brought two sofas in 2 years at Plush and am more than happy with both.
Staff are always helpful and offer advice.
Would highly recommend shopping at Plush.

Very satisfied with Highpoint store's range of products and display, but more importantly I am so very happy and appreciative of the level of service provided by the staff, particularly Andrina who gave me excellent guidance with choices and colour matching. After several visits and on Andrina's advice, I took along fabric samples and photos and she was able to help me chose the exact sofa and right colour. I was also provided with a lot of product information (printouts). In all, my experience with Andrina and Plush couldn't have been better.

Rebbeca was fantastic very patient polite and took lots of time with us picking material to matching a rug that we had bought in from carpet call. Thanks Rebbeca would definitely recommend her.

After researching Plush reviews on the Internet I found that Andrina from the Plush Highpoint store had an excellent product knowledge and accordingly she was able to answer all our questions and put our minds at ease concerning the quality of the Cambridge sofa. She was also very honest in that the order she put through for us gave the sales commission credit back to the person in another Plush store who prepared the original quote. Although I am yet to receive my sofas I have confidence that Andrina (and Plush) will provide any after sales service I may need.

Sam was the reason I purchased the chair as I was only looking he was polite, very helpful and new what he was talking about thanks

A few words to describe the wonderful service we received from Fergus at Homemaker Centre Highpoint, when choosing, then ordering our new sofas: friendly, informative, helpful. Can't wait to receive them.

We went into Plush at Highpoint on Saturday and Fergus was so helpful. He explained the difference between the two couches we were interested in and had great product knowledge. We ended up buying the Santa Monica and can not wait for delivery. We have owned plush couches in the past and have never had issues with them so comfortable and look amazing.

Fergus at Highpoint Plush was awesome. I've been looking for a few months at purchasing a sofabed & chaise and Fergus regularly emailed me to keep me up to date with special deals. I previously owned a plush lounge and chaise but am moving into a smaller apartment so needed to downsize. Fergus helped me choose a product right for my needs. Thank you - you were prompt, friendly and professional.

A big thank you to Fergus at Plush Maribyrnong for your patience and understanding, going above and beyond to assist me with my sofa purchase. What a wonderful experience, I just can’t wait to pick up my new sofa. Thank you.

The customer service from Huan was excellent.
The website was easy to order from. I had previously bought the same sofa bed in a different fabric...so comfortable.

Easy and pain free process, start to finish. Jonathon and Jose Delivery guys were amazing and friendly and professional. very satisfied