Plush Furniture Physical store Questions & Answers

Hi Peter the Cooper is a fixed cushion model,so not removable or reversible.

I very much doubt the public will know.

What explanation did Plush offer when you contacted them directly?

Well their fabric expert realised we were in our early 70's and told us the chairs were silver when we received them 4 years ago and uv has changed them to a brown colour over this time. Dumbfounded we are, dumbfounded.

Shame plush shame..my husband bought me a snuggle chair and within 2 weeks use i had to get technition out as main back cushion had gone flat and dippy. Technition put more cushion stuffing in it and told me I would have to add stuffing regularly to maintain fluffyness of the cushions. WHY should this even be necessary when you spend ALOT of money for a good chair. It's a swivel snuggle chair which now i cant even sit on at all because of the frame dipping backwards on an angle when sitting in it and with osteoarthritis in my spine it's impossible and not happening. Had someone out about this to fix it but he told me i have to buy more cushions for support. Why... chair is very expensive and dip is a kink in the swivel so that's a manufacture fault, why can't I have an exchange for non swivel chair to stop the tilt backwards and NO protective spray on it to stop allergic reaction but no, we bought a faulty chair and are expected to spend more on a crappy chair, no not happening. The quality at The Reject Shop is much better and if dissatisfied with product not meeting advertised standard they'll give you a refund or exchange no problem. So now i have an expensive chair thats useless and taking up room, my kids can't even sit in it as the so called protective spray causes their skin to break out in a rash. Only good thing i can do is to put the chair out for hard refuse. My husband worked damn hard to buy the chair for me. Also customers beware in all Plush ads they show dogs on their couches but DO NOT EVER allow your dog on the couch as it will make your warranty void and useless. Read the warranty book it states damage done by animal claws etc is NOT covered and is your responsibility not theirs. False advertising ...

If you can demonstrate that the migrating cushions are different from the products' description/ store sample, you are entitled to a refund under Australian consumer law. Similarly, if a product has an issue that would have prevented you from buying it, you are also entitled to a refund. Or replacement. But I would go refund as I do not trust the quality.

Research it and good luck