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Windsor, Fortitude Valley, Capalaba, etc...Reviewer Photos & Videos
Good service and products
I received helpful assistance in store with my mattress purchase and they had the flexibility I needed with my local delivery. This is my second purchase from this store and I’ll happily return again.
1 comment
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Erl AnnCentral Queensland, QLD
Mattress choosing made easy.
Found staff to be so helpful, was a pleasure to shop there, highly recommend this store. We Purchased a Maddison QS Mattress firm and it is excellent. Product range great.
1 comment
SnoozeSnooze
Hi Erl,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Stacey K
- 2 reviews
Amazing Service & Great Range
I was after a queen size Sealy Back Support Harmony Deluxe Mattress & Base - Medium. They didn't have the exact style of mattress I wanted but they were able to show me one that was the same, just without the pillow top.
I was able to order the bed I wanted with an additional 10% discount on top of the sale price. Even with the delivery fee & removal fee for my old bed, it was less than the sale price! Amazing value for money!
Since I've had my new bed, I'm sleeping better than I have in years. It's so comfortable & supportive. I have doubl...Read more
e scoliosis, so I need a bed that is soft, yet firm to support me. This bed does exactly what I need. I highly recommend it. I have told all my friends & family to go to Snooze Windsor if they're after a new bed.1 comment
SnoozeSnooze
Hi Stacey,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Great deal and service from staff
We were on a budget and the staff member gave us quality options which made our task easy and purchase affordable.
They were able to provide free assembly on delivery of mattress and bed frame.
1 comment
SnoozeSnooze
Hi Dennis,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Nic WSouth East Queensland, QLD
Amazing service!
After finding what I wanted online, I phoned Snooze Windsor and they were able to help me pick the right mattresses etc for my little boy. The whole process was quick and easy and delivery was organized within a few days. I have actually been meaning to phone as the delivery guys were so lovely. They assembled the bed and took away the cartons. They were so sweet and well mannered. Whole experience was great! Will definitely shop with Snooze again.
1 comment
SnoozeSnooze
Hi Nic,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Michelle Y.South East Queensland, QLD
Great service. Great product.
A great experience. The staff were friendly, helpful and knowledgeable.
The sales process was quick and easy.
I am very happy with the delivery and product and would highly recommend.
1 comment
SnoozeSnooze
Hi Michelle,
That’s kind of you. Thanks for sharing, we’ll pass this along to our team. ... Read more
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Outstanding customer service
I ordered my bed base at 8.30am and it was delivered by 1pm in the same day. Both Andrew and his delivery staff loaded with me during the morning to ensure that the delivery time was suitable. The delivery guys even installed the legs and took away the rubbish.
The best customer service I have experienced in a long time. I will definitely be a repeat customer.
Great job guys!
1 comment
SnoozeSnooze
Hi Tanya,
Thank you for your kind words! I’m glad to hear you had such a positive experience. ... Read more
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Danielle SarramegnaSouth East Queensland, QLD
- 2 reviews
Disappointed potential customer.
Very disappointed. I walked in your store and walked the all showroom without even being acknowledged. Your staff seems to only have time for couples who walked in after me. Bad move guys! Really bad move!
2 comments
SnoozeSnooze
Dear Danielle,
Thank you for taking the time to provide valuable comments regarding your shopping experience. Please know that your feedback is being made known to all concerned to facilitate any pr... Read more
ocess or training requirements. Your contact via email ([email protected]) with details of your requirement will be most welcome. We hope you will provide Snooze with another opportunity to serve you better. Please accept our sincere apologies for any inconveniences.Dear Snooze. Thank you for your concern. I appreciate that you are willing to address the training in customer service of your employees but I have no intention to return to your Windsor shop.
Regards
Danielle
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happy camper
great store, great range, great product, very friendly and well informed staff, found it a very pleasant experience would highly recommend them, one very happy camper, thank you snooze cairns
1 comment
SnoozeSnooze
Hi Kieron,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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RebeccaSouth East Queensland, QLD
Love the range and team at Windsor
I was pleasantly surprised at how relaxed and friendly the team were at Windsor (I found the manager at Jindalee sexist & arrogant). I am very happy with the overall transaction and love my timber bed frame.
1 comment
SnoozeSnooze
Hi Rebecca,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
Regarding your feedback about Jindalee, please email [email protected] with your contact details and location of the store you purchased from and the team will be able to address your concerns. Thanks, SnoozeSimilar opinion? Write a review on ieatwords.com.au!
Lou O
- 4 reviews
Recommended to all
Great service. No waiting. Perfect match of mattress for my husband and I. Really impressed and will recommend to all our friends. They accidentally sent the wrong pillow and without question switched the unopened pack.
1 comment
SnoozeSnooze
Hi Lou,
Thanks for sharing! We always love to hear positive feedback on customer experience. We'll be sure to share this with our Fortitude Valley store. ... Read more
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Happy to recommend
Thank you the store staff made the purchase of a new bed easy. The install was completed early in morning so I could still get to work. Very helpful and clean delivery team.
1 comment
SnoozeSnooze
Hi Ruth,
Thank you for your kind words! Im glad to hear you had such a positive experience. ... Read more
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Superb installation
The 2 young men who came to install my Rockefeller Madison king size mattress and gas base, while it was a sweltering 34C, were professional beyond my expectations. I would highly recommend Snooze Windsor. Thank you
1 comment
SnoozeSnooze
Hi,
Thank you for taking the time to provide your feedback! Were so pleased to hear that you have had a pleasant experience. Well be sure to pass your feedback onto the team.... Read more
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ClaireSouth East Queensland, QLD
Simple,easy, fast
Comparing beds is confusing. With the help of the staff at Snooze Windsor I got it done in 15 minutes They checked availability, I had 2 Aussie-made beds within a week. Sooooo comfy.
1 comment
SnoozeSnooze
Hi Claire,
Thank you for your kind words! Im glad to hear you had such a positive experience. ... Read more
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Wonderful service
I was very happy with the service provided by sales person Temarah. She was super friendly and helpful. Not one of the many questions I ask was too much for her and when I picked up the mattress the next day swift, efficient service was provide once again. The mattress that we chose gave me the best sleep I had in 2 years. Thank you
1 comment
SnoozeSnooze
Hi Steffi,
Thank you for your kind words! Im glad to hear you had such a positive experience. ... Read more
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EdenFar North Queensland, QLD
Great mattress and great customer service!
Have never slept better! Recently bought a king size mattress from snooze. Christie went above and beyond to make sure she could help/give advice in anyway possible, from walking in the store to getting the mattress delivered.
We will definetly be back in the future.
1 comment
SnoozeSnooze
Hi Eden,
Thank you for taking the time to provide your feedback! Were so pleased to hear that you have had a pleasant experience. We'll be sure to pass your feedback onto the team.... Read more
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Great service, top product!
Noel is so knowledgeable and has a great sense of humour. He listened to our needs and budget, and didn't stray from that. Madison Waldorf is a great quality mattress; we love it! Very happy.
1 comment
SnoozeSnooze
Hi Alicia,
Thank you for taking the time to leave your review here. We will be sure to pass it onto the team at our Capalaba store. Enjoy your new Madison Waldorf!... Read more
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Love our new bed
We found the staff to be helpful in selecting a bed that suited our needs and was in our price range.It is the most comfortable bed we have ever had.
1 comment
SnoozeSnooze
Hi Sharon,
We are so glad to hear you are happy with the comfort of this bed, and the service you received. We will pass your feedback onto the team!... Read more
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JenSouth East Queensland, QLD
My teen loves me again
I finally bought a double bed for my teenage daughter who is so happy to be out of her single bed! Staff were helpful and patient in-store. Delivery was courteous and prompt (actually early!) and the lads even dismantled her old bed for us and set up the new one and removed all rubbish. Thank you snooze!
1 comment
SnoozeSnooze
Thanks so much for sharing the details of your recent visit to Snooze Windsor, Jen. We're so pleased to hear that you had a wonderful experience in-store purchasing a new double bed for your teenaged ... Read more
daughter. We hope she enjoys her new bed! Regards, Snooze.Similar opinion? Write a review on ieatwords.com.au!
MargaretFar North Queensland, QLD
Very friendly, professional, knowledgeable staff
Store manager, Christie, greeted us warmly and directed us promptly to the items we required. Her knowledge is excptional. The product range is wide and the quality superior. We have recommended this store to many of our friends.
1 comment
SnoozeSnooze
Hi Margaret, thank you for sharing the details of your recent visit to Snooze Cairns. We're pleased to hear that you had a wonderful visit in-store with Christie and teh team. We'll be sure to pass your feedback on.
Regards, Snooze.
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SnoozeSnooze
Hi Amanda,
Thank you for your kind words! I’m glad to hear you had such a positive experience. ... Read more
Thanks, Snooze.