??!

Reviews

(282)
(12)
(1)
(2)
(13)
  • Product Quality
    4.8 (103)
  • Return Claim MadeYes (2) · No (105)
  • Warranty Claim MadeYes (1) · No (106)
  • Product Appearance As advertised (87%) · Not as advertised (13%)
  • Customer Service
    4.8 (109)

Reviewer Photos & Videos


Good service and products

published

I received helpful assistance in store with my mattress purchase and they had the flexibility I needed with my local delivery. This is my second purchase from this store and I’ll happily return again.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Snooze
SnoozeSnooze

Erl Ann

Erl AnnCentral Queensland, QLD

Mattress choosing made easy.

published

Found staff to be so helpful, was a pleasure to shop there, highly recommend this store. We Purchased a Maddison QS Mattress firm and it is excellent. Product range great.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSnooze Rockhampton Qld.
See all answers
1 comment
Snooze
SnoozeSnooze
Stacey K

Stacey K

  • 2 reviews

Amazing Service & Great Range

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor, Brisbane
See all answers
1 comment
Snooze
SnoozeSnooze

Great deal and service from staff

published

We were on a budget and the staff member gave us quality options which made our task easy and purchase affordable.
They were able to provide free assembly on delivery of mattress and bed frame.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFortitude Valley
See all answers
1 comment
Snooze
SnoozeSnooze

Nic W

Nic WSouth East Queensland, QLD

Amazing service!

published

After finding what I wanted online, I phoned Snooze Windsor and they were able to help me pick the right mattresses etc for my little boy. The whole process was quick and easy and delivery was organized within a few days. I have actually been meaning to phone as the delivery guys were so lovely. They assembled the bed and took away the cartons. They were so sweet and well mannered. Whole experience was great! Will definitely shop with Snooze again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor
See all answers
1 comment
Snooze
SnoozeSnooze

Michelle Y.

Michelle Y.South East Queensland, QLD

Great service. Great product.

published

A great experience. The staff were friendly, helpful and knowledgeable.
The sales process was quick and easy.
I am very happy with the delivery and product and would highly recommend.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor
See all answers
1 comment
Snooze
SnoozeSnooze

Outstanding customer service

published

I ordered my bed base at 8.30am and it was delivered by 1pm in the same day. Both Andrew and his delivery staff loaded with me during the morning to ensure that the delivery time was suitable. The delivery guys even installed the legs and took away the rubbish.
The best customer service I have experienced in a long time. I will definitely be a repeat customer.
Great job guys!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor QLD
See all answers
1 comment
Snooze
SnoozeSnooze

Danielle Sarramegna

Danielle SarramegnaSouth East Queensland, QLD

  • 2 reviews

Disappointed potential customer.

published

Very disappointed. I walked in your store and walked the all showroom without even being acknowledged. Your staff seems to only have time for couples who walked in after me. Bad move guys! Really bad move!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWindsor
See all answers
2 comments
Snooze
SnoozeSnooze

Dear Snooze. Thank you for your concern. I appreciate that you are willing to address the training in customer service of your employees but I have no intention to return to your Windsor shop.
Regards
Danielle

happy camper

published

great store, great range, great product, very friendly and well informed staff, found it a very pleasant experience would highly recommend them, one very happy camper, thank you snooze cairns

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store Locationcairns
See all answers
1 comment
Snooze
SnoozeSnooze
Rebecca

RebeccaSouth East Queensland, QLD

Love the range and team at Windsor

published

I was pleasantly surprised at how relaxed and friendly the team were at Windsor (I found the manager at Jindalee sexist & arrogant). I am very happy with the overall transaction and love my timber bed frame.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor
See all answers
1 comment
Snooze
SnoozeSnooze

Lou O

Lou O

  • 4 reviews

Recommended to all

published

Great service. No waiting. Perfect match of mattress for my husband and I. Really impressed and will recommend to all our friends. They accidentally sent the wrong pillow and without question switched the unopened pack.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley
See all answers
1 comment
Snooze
SnoozeSnooze

Happy to recommend

published

Thank you the store staff made the purchase of a new bed easy. The install was completed early in morning so I could still get to work. Very helpful and clean delivery team.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Snooze
SnoozeSnooze

Superb installation

published

The 2 young men who came to install my Rockefeller Madison king size mattress and gas base, while it was a sweltering 34C, were professional beyond my expectations. I would highly recommend Snooze Windsor. Thank you

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor
See all answers
1 comment
Snooze
SnoozeSnooze

Claire

ClaireSouth East Queensland, QLD

Simple,easy, fast

published

Comparing beds is confusing. With the help of the staff at Snooze Windsor I got it done in 15 minutes They checked availability, I had 2 Aussie-made beds within a week. Sooooo comfy.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor
See all answers
1 comment
Snooze
SnoozeSnooze

Wonderful service

published

I was very happy with the service provided by sales person Temarah. She was super friendly and helpful. Not one of the many questions I ask was too much for her and when I picked up the mattress the next day swift, efficient service was provide once again. The mattress that we chose gave me the best sleep I had in 2 years. Thank you

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSnooze DFO Cairns
See all answers
1 comment
Snooze
SnoozeSnooze
Eden

EdenFar North Queensland, QLD

Great mattress and great customer service!

published

Have never slept better! Recently bought a king size mattress from snooze. Christie went above and beyond to make sure she could help/give advice in anyway possible, from walking in the store to getting the mattress delivered.
We will definetly be back in the future.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationDFO, Cairns, QLD
See all answers
1 comment
Snooze
SnoozeSnooze

Great service, top product!

published

Noel is so knowledgeable and has a great sense of humour. He listened to our needs and budget, and didn't stray from that. Madison Waldorf is a great quality mattress; we love it! Very happy.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSnooze Capalaba QLD
See all answers
1 comment
Snooze
SnoozeSnooze

Love our new bed

published

We found the staff to be helpful in selecting a bed that suited our needs and was in our price range.It is the most comfortable bed we have ever had.

1 comment
Snooze
SnoozeSnooze

Jen

JenSouth East Queensland, QLD

My teen loves me again

published

I finally bought a double bed for my teenage daughter who is so happy to be out of her single bed! Staff were helpful and patient in-store. Delivery was courteous and prompt (actually early!) and the lads even dismantled her old bed for us and set up the new one and removed all rubbish. Thank you snooze!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor, Brisbane
See all answers
1 comment
Snooze
SnoozeSnooze

Margaret

MargaretFar North Queensland, QLD

Very friendly, professional, knowledgeable staff

published

Store manager, Christie, greeted us warmly and directed us promptly to the items we required. Her knowledge is excptional. The product range is wide and the quality superior. We have recommended this store to many of our friends.

Customer Service
Product Quality
Store LocationDFO Cairns
1 comment
Snooze
SnoozeSnooze

Hi Margaret, thank you for sharing the details of your recent visit to Snooze Cairns. We're pleased to hear that you had a wonderful visit in-store with Christie and teh team. We'll be sure to pass your feedback on.
Regards, Snooze.


Page 2 of 16

See all Snooze reviews

Questions & Answers

Sorry, there are no questions about Snooze QLD but you can read 44 questions about Snooze.


Get an answer from our members and Snooze representatives

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.