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Reviews

4.8

319 reviews
5
(290)
4
(12)
3
(1)
2
(2)
1
(14)
  • Product Quality
    4.8 (111)
  • Return Claim MadeYes (2) · No (111)
  • Warranty Claim MadeYes (1) · No (112)
  • Product Appearance As advertised (88%) · Not as advertised (12%)
  • Customer Service
    4.8 (117)
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Reviewer Photos & Videos

Happy to recommend

published

Thank you the store staff made the purchase of a new bed easy. The install was completed early in morning so I could still get to work. Very helpful and clean delivery team.



1 comment
Snooze
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LinGro

LinGroSouth East Queensland, QLD

Superb installation

published

The 2 young men who came to install my Rockefeller Madison king size mattress and gas base, while it was a sweltering 34C, were professional beyond my expectations. I would highly recommend Snooze Windsor. Thank you



1 comment
Snooze
SnoozeSnooze
Claire

ClaireSouth East Queensland, QLD

Simple,easy, fast

published

Comparing beds is confusing. With the help of the staff at Snooze Windsor I got it done in 15 minutes They checked availability, I had 2 Aussie-made beds within a week. Sooooo comfy.



1 comment
Snooze
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Wonderful service

published

I was very happy with the service provided by sales person Temarah. She was super friendly and helpful. Not one of the many questions I ask was too much for her and when I picked up the mattress the next day swift, efficient service was provide once again. The mattress that we chose gave me the best sleep I had in 2 years. Thank you

1 comment
Snooze
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Eden

EdenFar North Queensland, QLD

Great mattress and great customer service!

published

Have never slept better! Recently bought a king size mattress from snooze. Christie went above and beyond to make sure she could help/give advice in anyway possible, from walking in the store to getting the mattress delivered.
We will definetly be back in the future.

1 comment
Snooze
SnoozeSnooze

Great service, top product!

published

Noel is so knowledgeable and has a great sense of humour. He listened to our needs and budget, and didn't stray from that. Madison Waldorf is a great quality mattress; we love it! Very happy.

1 comment
Snooze
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Love our new bed

published

We found the staff to be helpful in selecting a bed that suited our needs and was in our price range.It is the most comfortable bed we have ever had.

1 comment
Snooze
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Jen

JenSouth East Queensland, QLD

My teen loves me again

published

I finally bought a double bed for my teenage daughter who is so happy to be out of her single bed! Staff were helpful and patient in-store. Delivery was courteous and prompt (actually early!) and the lads even dismantled her old bed for us and set up the new one and removed all rubbish. Thank you snooze!

1 comment
Snooze
SnoozeSnooze
Margaret

MargaretFar North Queensland, QLD

Very friendly, professional, knowledgeable staff

published

Store manager, Christie, greeted us warmly and directed us promptly to the items we required. Her knowledge is excptional. The product range is wide and the quality superior. We have recommended this store to many of our friends.

1 comment
Snooze
SnoozeSnooze

Hi Margaret, thank you for sharing the details of your recent visit to Snooze Cairns. We're pleased to hear that you had a wonderful visit in-store with Christie and teh team. We'll be sure to pass your feedback on.
Regards, Snooze.

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Sutton

SuttonFar North Queensland, QLD

Perfect service

published

The staff were friendly and smiled on entry . Offered great advice and service. Made the decision to buy easy and will definitely go back again. The purchase was exactly what we needed and are happy with product

1 comment
Snooze
SnoozeSnooze

Thanks for leaving a review, Sutton. Glad to hear you found a product that suited your needs. We'll pass your kind feedback along to the team. Thanks, Snooze

Emma

EmmaFar North Queensland, QLD

Your one stop bedroom shop!!

published

I was greeted with a lovely friendly smile upon entering and it didn't end there! Great customer service, knowlegable staff and Christie goes above and beyond as a manager to make sure you get everything you need! We adore our new kids bed and mattress. Snooze will be my go to from now on.

1 comment
Snooze
SnoozeSnooze

Thanks for leaving a review of your experience with our Cairns store, Emma. We're so pleased to hear it is your go to store. Thanks, Snooze

Troy

TroyFar North Queensland, QLD

The manger Christie was so knowlegable and a pleasure to have help. I never felt "pushed" and was given honest advice.

published

Store was easy to navigate.
Range was excellent.
Staff were knowledgeable and honest.
The price was fair My bed is perfect for me
Manager Christie was friendly, professional and extremely knowledgeable. I'll be back.

1 comment
Snooze
SnoozeSnooze

That's great to hear, thanks for your feedback Troy. We'll be sure to pass this along to Christie and the Cairns team. Thanks, Snooze

GREAT STORE!!

published

WOW!! What a Fantastic Store. I went into Snooze at DFO in Cairns and was met by the VERY friendly Store Manager Christie! She is so knowledgeable and really knows her stuff!! I walked away one very happy customer and wow did I have a great night sleep on my new mattress and pillows. I would Highly recommend visiting Christie and her team if you are looking at upgrading your bedroom :) 5 STARS!!!

1 comment
Snooze
SnoozeSnooze

Hi Kylie, thanks for taking the time to create an account and leave a review. We're pleased to hear your experience with our Cairns store met your expectations and the staff were friendly. We'll be sure to pass it along. Thanks, Snooze

Above and Beyond service and help with a smile.

published

Snooze had exactly what I wanted and more,stock on the floor was beautifully presented. Quality of the bunks was amazing. Very happy with this store. Staff where friendly and lovely.

1 comment
Snooze
SnoozeSnooze

Hi Karen, thank you for leaving the details of your recent visit to Snooze Cairns. We're so pleased to hear that you have a wonderful experience and will be sure to pass your feedback along. Regards, Snooze.

Dan C.

Dan C.Far North Queensland, QLD

Great service

published

We went in to have a look. Had all of our questions answered, bought a bed frame and had it delivered 2 days later. Great communication from start to finish. The Cairns DFO team should be really proud.

1 comment
Snooze
SnoozeSnooze

Hi Dan, thank you for providing the details of your recent visit to Snooze Cairns. We're pleased to hear that you had a wonderful experience and will be sure to pass your feedback along to the team. Regards, Snooze.

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Mick

MickSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Great local independent business, very helpful

published

We got a new mattress made right here in Brisbane.
Very comfortable, no more back pain.
Support local buisness.
Thanks for everything Snooze, happy with the service. Will be back again.

1 comment
Snooze
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CQB

CQBBrisbane

  • 2 reviews

Great customer service

published

We came in to buy a king single mattress for our daughter and had already decided before we arrived the one we wanted. The staff member who assisted us was friendly and very helpful and suggested another option that would be better suited for our young daughter. And it was cheaper by about $30-40. We liked that not
only was it great customer service but unlike other companies, he wasn trying to upsell but rather help us buy the right bed for our family! t

1 comment
Snooze
SnoozeSnooze

Hi CQB, thanks for letting us know about your in-store experience. We will be sure to pass this on to the team at Windsor. Regards Snooze.

Happy blokes

Happy blokesSouth East Queensland, QLD

Understood the needs of an unusual family.

published

The three men in our household needed to purchase a bed that could fit us all comfortably, replacing a worn queensize bed. Andrew used the sleep machine to understand our personal preferences then showed us through a range of beds. We spent over 90 minutes testing out 2 of 4 suitable brands. He was very patient with us. We were like the three bears, some were too soft, some too hard. The sale price of a king plus for the price of a single meant we saved heaps. We also bought kingplus sheet sets and a mattress protector. Delivery was only a week later. The only problem was the bed was too big for the stairwell. We had to lift it up via external balconies. But we love it now that it is installed.

1 comment
Snooze
SnoozeSnooze

All round A1 experience

published

Personalised and professional in-store service, excellent product, exceptional delivery and assembly in home. Purchased bed for family member then one for us due to experiencing awesome service, thanks to Andrew at Windsor!

1 comment
Snooze
SnoozeSnooze

Hi Deb, thank you for sharing the details of your recent visit to Snooze Windsor. We're so pleased to hear that you had a wonderful experience with Andrew and the team in-store. We'll be sure to pass on your feedback. Regards, Snooze.

Jodie

JodieSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Great customer service

published

Recently purchased new beds and mattresses for our teenagers. Staff were very helpful and did an amazing deal for us. Delivery was exactly when they advised and the new beds look great

1 comment
Snooze
SnoozeSnooze

Thanks for taking the time to leave a review, Jodie. We're pleased to hear the service and delivery met your expectations. We'll be sure to pass your feedback along to the team. Thanks, Snooze

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