I will never use them again. Horribly robbed whilst travelling overseas and I called them on the day for advice on steps and what I needed to come back to Australia and be asked to provide impossible things given I'd left. Asking me for photos and explanations when I'd left the country. Irrelevant emails felt like they wanted me to give up. Calling during work when I asked for email to be the contact method.For a 180 bucks! I paid more for the policy. The pay out doesn't even cover the cost of a replacement suitcase that was stolen. Another kick in the gut after such an experience. Peace of mind is not what TID provide.

We are a family of 5 who travel O/S very often. My husband travels at least once a month, and we as a family travel at least twice a year. We have been using TID for many years and fortunately have only ever had to make two claims My 10 year old daughter was very ill on our trip to Bali in August this year and was hospitalised. The TID team made everything so easy, and seemed genuinely concerned for my daughters well being. Thank you and will never use any other company.

We have used tid travel insurance several times now. The online application process is simple to use. I’ve found the pricing competitive and the policies quite comprehensive

Didn’t need to make a claim, but it was peace of mind to know it was there if we needed it

I’ve signed up with this insurance company twice. Fortunately I haven’t had to use it for a claim, but the sign-up was easy.

This is the first time we have used TID - but we found the booking process simple and the price was good. We didn't make a claim, but we felt confident that it would be easy also.

Three times ...fortunately I didn’t that ero make a claim burn it was very reassuring to know that I had TID ! ...thank you for welcoming me home ...and the check,list before my trip ..

Only once. The process of applying for insurance cover for my trip was very simple and stress free & knowing that I was covered. As far as claims are concerned I have not had to claim as yet.

We have used TID twice now and would not hesitate in recommending or using the company again, great company and highly recommend

Once again TID came to the rescue and solved a problem - I have a conflicting date with my trip (university graduation) and had to cancel the insurance. TID reviewed the evidence and promptly refunded my cover payment. This is why I always choose TID as my travel insurer.

Nil, not applicable. Don't know if TID would be responsive as I've never had the need to claim though I suspect they might be like most insurance providers, who make it difficult and are reluctant to pay any claims.

I have used Tid about 13 times and have never had a problem. I recommend them to anyone who is planning to travel.

2nd time using TID and was surprised when I was offered different levels of discount when I sought quotes - one with a link online and then later (after purchasing) a cheaper rate was offered via email. Disappointed and will probably look elsewhere next time.

I have used this provider three times now. Insurance has always been very easy to arrange and is good value

Used numerous times. Comfortable with communication and pricing.
Never claimed so can’t comment.

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Easy, clear and quick to understand what's covered and for how much.
Plain language, simple steps and clear pricing that anticipated the questions I might have had.
First time I'd used TID, but would definitely choose them again.