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Comprehensive, Basic, Saver, Annual Multi-TripherbMurray Region, NSW
- 2 reviews
- 1 like
bri;;iant
we will look at woolworths travel insurance before any other in the future as the cover and price suited our needs perfectly and after making a claim, the ease of doing so and the way in which it was handled by allison was brilliant, i did not feel at all as though i was doing something wrong as a lot of claims personal make you feel when lodging a claim with other insurers. this was the second time we had used woolworths travel insurance. IT WONT BE THE LAST
1 comment
Similar opinion? Write a review on ieatwords.com.au!
Clint BQueensland
- 32 reviews
- 1 like
- Woolworths Travel Insurance
- Verified customer
Fantastic and easy
So easy to get online, such good value. There offerings of inclusions are well above other providers of comparable policies. However Woolworths are much better priced, with discounts offered on future trips. Certainly recommend.
1 comment
Si Fei H.Woolworths Travel Insurance
Hi Yeah, thank you for your review. We are happy to hear about your fantastic experience with our cover and value for money. We hope you have a great Easter. Thank you for choosing Woolworths Travel I... Read more
nsurance and if there is anything we can do to help in future, please do not hesitate to contact us again.
Similar opinion? Write a review on ieatwords.com.au!
Very easy to fill in the forms and a quick response to any concerns we had! Thank you for all explanations and fast.
Good value and very easy to set up! Very professional and fast payment after lodgement of Claim’s.
We use Woolworths travel & other insurance throughout all our daily life! Including landlord- home and car insurance etc!
We have used Woolies travel insurance over the last 4 years. But we use Woolies for all other insurance for several years now! JB
1 comment
Si Fei H.Woolworths Travel Insurance
Hi John, thank you for your review. We are happy to hear about your fantastic experience with our claims process and hope you have a great Easter. Thank you for choosing Woolworths Travel Insurance an... Read more
d if there is anything we can do to help in future, please do not hesitate to contact us again.Similar opinion? Write a review on ieatwords.com.au!
Find out how Woolworths Travel Insurance compares to other Travel Insurance
Know better, choose better.
Rach Y
- 2 reviews
Would not recommend to my worst enemy
Hi there!
Would 100% not recommend having ANYTHING to do with Woolworths and their insurance unless you want to be screwed around.
My family were overseas when my father had a medical emergency involving a serious head injury, and the 'customer service' team at Woolworths were perhaps the worst I have ever had to deal with.
I spoke to three different parts of the claims department to arrange this over three days, and I had one 'question the validity' of my mother and sister staying with him until he could fly home - I emphasise that he had a he...Read more
1 comment
Si Fei H.Woolworths Travel Insurance
Hi Rach, thank you for your review. We are sorry to hear of your experience with our claims process. If you wish to discuss your concerns further, please give us a call on 1300 10 1234 or alternativel... Read more
y email us at [email protected]. You can also send us a private message with your name and contact number, so we can arrange for a team member to contact you.Similar opinion? Write a review on ieatwords.com.au!
Pam PWide Bay-Burnett, QLD
- 2 reviews
- 1 like
Sad I cant use it again on turning 80
Cant believe the excellent service I received from Woolworths Travel Ins. Sent my claim in,[ with all the relevant details] and a week later I was notified that it had been accepted and 3 days after that the money was in my bank account. Just sorry i cant use you again as Ive now turned 80.
1 comment
Si Fei H.Woolworths Travel Insurance
Hi Pam, thank you for sharing your fantastic experience with our claims process and we hope you have a great Easter. Thank you for choosing Woolworths Insurance and i'm sad we can no longer insure you... Read more
for future travels. You can contact the Insurance Council of Australia on 02 9253 5100 to find an insurer who is able to, and I hope your experience with them is just as pleasant as with us. Thank you once again, I wish you many more enjoyable travels.Similar opinion? Write a review on ieatwords.com.au!
PNGSydney, NSW
- 2 reviews
- 1 like
Disgraceful! Don't go here. These guys are penny pinchers
Bought travel insurance for 3 people including my elderly mother to travel within Australia but had to cancel because my mum fell ill and had to be hospitalised. Lodged a claim and it wasn't paid out because my mum is not a Australian resident. Funny how they happily took the premium to include her in the policy. Careful, read the fine print, these guys are all about $$$
1 comment
Si Fei H.Woolworths Travel Insurance
Hi PNG, thank you for your review. We are sorry to hear of your experience with our cover and the lack of clarity. I will forward your feedback to our management team to improve our processes in futur... Read more
e. If you wish to discuss your concerns further, please give us a call on 1300 10 1234 or alternatively email us at [email protected].Similar opinion? Write a review on ieatwords.com.au!
Woolworths
Made a claim with Woolworths only a couple of days later claim was paid into my account..... excellent service I recommend Woolworths travel insurance to everyone.. thanks Woolworths I will continue to use you in the future thanks again
1 comment
Si Fei H.Woolworths Travel Insurance
Hi Steve, thank you for your review. We are happy to hear about your fantastic experience with our claims process and hope you have a great Easter. Thank you for choosing Woolworths Travel Insurance a... Read more
nd if there is anything we can do to help in future, please do not hesitate to contact us again.Similar opinion? Write a review on ieatwords.com.au!
PMSLondon
- Woolworths Travel Insurance
- Verified customer
Positive outcome after trip cancelled
My elderly mother had to cancel her trip due to a medical emergency with another family member. Once we had the forms and she was in the system, communication was great, with updates telling her where she was at and what was going on. Her money was reimbursed within weeks of the claim being submitted and the team was professional and efficient. So we had a good experience. thanks
1 comment
Customer Service R.Woolworths Travel Insurance
Hi PMS, Thank you for sharing your experience with Woolworths Travel Insurance. Hope to assist you in future again.
Similar opinion? Write a review on ieatwords.com.au!
Sydney0808Sydney, NSW
- 6 reviews
Worst Travel Insurance Company Ever!!!!
My husband and I took out travel insurance for our Europe trip from 26 Dec to 24 Jan. we decided to stay longer until 9 Feb so consistent with the terms of our policy rang Woolworths from overseas to extend before our policy expired. Our first contact with them was an international call from Italy - got told to ring back during Australian business hours (ie the middle of the night in Italy). Second attempt rang from Ireland - spent 26 minutes on an international call to Woolworths Insurance - got extension approved but their system had a proble...Read more
m and could not take payment- told they’d note on policy and confirm by email. No email confirmation arrives so we email them. Get an automated response saying we can get extension by email. Third attempt we are back in Italy and ring again - middle of night and 36 minute international call. Told system still can’t take card and they will sort and definitely email us. Told senior customer service person dealing with it. A few days later still no communication or email from them so we email them - get response saying we can’t extend by email please ring them on the 1300 number during Australian business hours aaaah!!!!! So here I am staying up in the middle of the night in Zurich about to make my 4th international call to this incompetent insurance company to give them my credit card details for the 6th time to get our policy extended. Really getting stressed now as our current policy expires on Thursday and we won’t have travel insurance unless we can stay up to ring them in the middle of the night Swiss time and their system is fixed. We will NEVER use this incompetent company ever again and I would like to warn anyone else off using them. They could not care less and staff have no concept of what time it might be for their customers overseas or how much an international call to Woolworths travel Insurance 1300 number costs from overseas. Absolutely hopeless.3 comments
Customer Service R.Woolworths Travel Insurance
Hello there, thanks for sharing your experience with Woolworths Travel Insurance. We are very sorry to hear of the situation . We'd like to have our Travel Insurance Team to follow this up with you di... Read more
rectly. Please share with us, on the Private Message, your preferred contact number and policy numberAfter writing this review I checked my credit card statement and found that on each occasion I had rung and Woolworths said that their systems wasn’t taking my credit card it had in fact taken the pay... Read more
ment from my card. Not only did I make all those international calls at Woolworths insistance that I had to call them personally to pay for the extension but I have now paid the premium for the policy extension of $150.04 3 times. I’m now trying to get the overpayments back from them. Aaahhh!!!Si Fei H.Woolworths Travel Insurance
Hi Sydney, thank you for your review. We are sorry to hear of your experience with our billing. If you wish to discuss your concerns further, please give us a call on 1300 10 1234 or alternatively sen... Read more
d us a private message with your name and contact number, so we can arrange for a team member to contact you.Similar opinion? Write a review on ieatwords.com.au!
Find out how Woolworths Travel Insurance compares to other Travel Insurance
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very happy traveller
we have used woolworths travel insurance quite a few times now we take out yearly travel with them .last time we were oversea my husband ended up in a budapest hospital having surgery had no trouble claiming back from Woolworths paid for everything so we are happy travellers
1 comment
Woolworths I.Woolworths Travel Insurance
Hi Sue, thanks for sharing your review with us regarding our Travel Insurance cover. We're sorry to hear your husband had to visit the hospital during your last trip away to Budapest. We're pleased to... Read more
hear we had assist in accommodating you both during this time. We appreciate your thoughts and would like to thank you again for choosing Woolworths Travel Insurance. Thank you.Similar opinion? Write a review on ieatwords.com.au!
Robbed by WoolworthsBrisbane
Absolute Joke - Dont let their low price fool you
After being robbed $300 cash on a trip to Bali recently (broke into our villa in Umalas 1) i spent hours the next day getting a Police report (including trips back and forth from the villa so the police could inspect the scene, having to hand over my passport to authorities that you never know if you can trust) - Woolworth's denies my claim because the cash wasn't on my person at the time of robbery? After all the effort i put in to get all the documentation they required for the claim. So Woolworths insurance would you rather me be physically ...Read more
assaulted and stripped of my money in the street to be eligible to claim the money back on the policy that i now WASTED money on. You have clearly strategically selected these policy exemptions to the point that even victims of crime can not be compensated for their loss. This is how they keep prices so low - they have exemptions for every possible scenario. The best part? I submitted my claim in November and didnt hear back anything at all until i proactively followed them up yesterday (2/01). Good to know they used those 6 weeks wisely - to check every square inch of their policy to find a reason not to pay my seemingly minor claim. ROBBED IN BALI. ROBBED BY WOOLWORTHS.1 comment
Customer Service R.Woolworths Travel Insurance
Hi there, we are very sorry to hear about your situation. We would like to have our Travel Claims Team to look into this for you. Please kindly provide your policy number and contact details via Priva... Read more
te Message. Again, we are very sorry to hear your situation.Similar opinion? Write a review on ieatwords.com.au!
Refund refused because trip cancelled
3 occasions. All top cover.
I have never previously had a reason to make a claim.
This time trip cancelled ultimately due to tour operator liquidating.
However advised by Woolworths that policy does not cover for trips cancelled by tour company. Can’t imagine this would be acceptable to any potential claimant.
1 comment
Woolworths I.Woolworths Travel Insurance
Hi Lyn, thanks for sharing your review with us. We're sorry to hear your claim had been declined by our team. We apologise for any inconvenience caused to you. Please share with us your full name, pre... Read more
ferred contact number, policy number, claim number and state in a Private Message so we can have our team follow this up with you as soon as possible. Thank you.Similar opinion? Write a review on ieatwords.com.au!
- Woolworths Travel Insurance
- Verified customer
I would choose Woolworths Travel Insurance again
This was the first time I've used Woolworths and when I had an incident that resulted in the loss of personal items they were very helpful in guiding me how to make the claim. The claim process was very easy to complete and they responded and paid me the claim within the time they specified. Overall it was a great experience considering I'd lost something very valuable to me.
1 comment
Woolworths I.Woolworths Travel Insurance
Hi Jess_Florida, thanks for sharing your review with us. We're sorry to hear you had lost some of your personal items during your trip away. We're pleased to hear we had provided you with quality serv... Read more
ice and had guided you through our Claims Process. Thanks again for choosing Woolworths Travel Insurance for your trip and trips to come!Similar opinion? Write a review on ieatwords.com.au!
Excess per person is ridiculous!!!
I have used this company twice now, first time was fine because I didn't need to make a claim! Second time I was not happy as my son became extremely ill and was not allowed to travel, so I put a claim in and not only I was I charged a $100 excess, but so were both my children... both under the age of 12! So I ended up paying a $300 excess instead of $100 on only one policy! Im not sure how they figure that, seen as my children were both free to put on the policy! Im not impressed and will NEVER be going through this company again!
1 comment
Woolworths I.Woolworths Travel Insurance
Hi Jess, thanks for sharing your review with us. We're very sorry to hear your son had fallen ill before you had travelled. We're very sorry to hear of the excesses you had been charged for due to you... Read more
r claim. We apologise for any inconvenience caused to you. We'd like to arrange for our Travel Claims Team to look into this issue further. Please share with us your full name, preferred contact number, policy number, claim number and state in a Private Message so we can have our team contact you directly about this. Thanks!Similar opinion? Write a review on ieatwords.com.au!
Great to deal with
I have used this insurance everytime I travel.They were fantastic to deal with when I madea claim,which I did in last trip.
2 comments
Woolworths I.Woolworths Travel Insurance
Hi Pancake, thanks for sharing your review with us. We're glad to hear we had been fantastic to deal with and has been able to assist you with your claim. Thank you for choosing Woolworths Travel Insurance cover!
Thankyou for being such a great Company
Similar opinion? Write a review on ieatwords.com.au!
Find out how Woolworths Travel Insurance compares to other Travel Insurance
Know better, choose better.
DeniseGold Coast
Good value and inquiries dealt with promptly.
This is the first time using Woolworths insurance. They were considerably cheaper than some other well known travel insurers for similar policies. They covered and paid for equipment damage during our trip with refreshing professionalism, We have never had to make a travel related claim before and expected the usual disappointment associated with most insurance companies. We Definitely recommend Woolies travel insurance .
1 comment
Woolworths I.Woolworths Travel Insurance
Hi Denise, thanks for sharing your review with us. We're glad to hear we were able to deal with your enquiries promptly and cover the equipment that had been damaged during your trip abroad. We apprec... Read more
iate your recommendation and thank you once again for taking up one of our Travel Insurance policies!Similar opinion? Write a review on ieatwords.com.au!
- Woolworths Travel Insurance
- Verified customer
Great Service, Fast and efficient!
I have used Woolies insurance about 5 times, made our first claim this trip (actually two claims) both were finalised very fast with no problems.
1 comment
Woolworths I.Woolworths Travel Insurance
Hi Jen, thanks for sharing your review with us. We're pleased to hear your frequent member of our Travel Insurance coverage. We aim to provide our customers with a prompt resolution to their claims. W... Read more
e're pleased to hear we've been able to live up to these expectations. Thanks again for choosing Woolworths Travel Insurance.Similar opinion? Write a review on ieatwords.com.au!
It's easy and reasonable!
I have been using twice this woolworth travel insurance.
It is easy to get on line and have choices.I have claimed first time this time.It was easy and so quick. I definitely use again next time as well.
1 comment
Woolworths I.Woolworths Travel Insurance
Hi COCO, thanks for sharing your review with us. We're glad to hear you're a returning customer. We're pleased to know we were able to make your first claims experience a pleasant one. We appreciate y... Read more
ou for choosing Woolworths for your Travel Insurance cover for your trips to come. Thanks!Similar opinion? Write a review on ieatwords.com.au!
Exceptional Service
I have used woolworths travel insurance about 10 times in the past . I have never had to make a claim except this last trip . I highly recommend for cost, claim convenience and the refund process .
1 comment
Woolworths I.Woolworths Travel Insurance
Hi Jacksta, thanks for sharing your review with us. We appreciate your loyalty throughout your past trips overseas and thank you once again for choosing us for your Travel cover needs. We're glad to h... Read more
ear we were able to provide you with a convenient claims experience and reimburse your funds promptly after lodging your claim. Thanks again for choosing Woolworths as your preferred Travel Insurance provider!Similar opinion? Write a review on ieatwords.com.au!
Preety good
I need to ring couple of times becz my baby is sick. I didn't claim that because expenses were very low, claim allowance for road strike which is approved. Overall good service,
1 comment
Woolworths I.Woolworths Travel Insurance
Hi Anjan Satkar, thanks for sharing your review with us. We're sorry to hear your baby had fallen ill during your time away. We're pleased to hear we were able to ultimately assist with your claims an... Read more
d provide you with quality customer service. Thanks again for choosing Woolworths Travel Insurance!Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Vanessaasked
I have a standard policy for an upcoming trip in June 2020. This covered me for 6 months travel so it was quite expensive for me as a 20 year old. Can I change the dates at all or get a refund/credit for future use?
No answers
Judithasked
Does my free travel insurance with woolworths credit card provide for cancellation of accommodation due to pandemic - Covid 19?
No answers
Lorna Rankinasked
We have a multi trip policy with Woolworths Aug 19-Aug 20 $401 that encompasses a trip end of March & July. Can we get a refund as it is likely we won’t travel in July either?
No answers
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Si Fei H.Woolworths Travel Insurance
Hi Herb, thank you for your review. We are happy to hear about your fantastic experience with our claims process and Allison in particular. I'll make sure to pass your feedback along and hope you have... Read more
a great Easter. Thank you for choosing Woolworths Insurance and if there is anything we can do to help in future, please do not hesitate to contact us again.