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Archer Gas Log Fires Questions & Answers (page 4 of 6)
700 Series, 900 Series, 100 Series, etc...107 questions from our users
brianbronasked
We have had an Archer IS700 gas log fire for about 10 years and it has operated well. However in the last year or so it has started to have intermittent problems starting up.
The problem appears to be related to the flue fan. Normally the flue fan light on the front panel comes on when the fire is switched on. However sometimes the light stays on for less than a second and the fire will not start. After repeated (up to 50) attempts to switch on, the light will finally stay on and the fire starts.
We got a serviceman to look at the fire. He opened the front and cleaned dust out with a vacuum cleaner, which helped for a while, but then the fault returned. Any thoughts on how to fix this problem?
2 answers
Aurora A.Aurora
Hello brianbron you may just have partial blockage in your flue and we may need to do a delayed pressure switch test or your pump container may just need a good clean,also we need to know the brand name and model number on your pressure switch,we can guide you through this procedure over the phone and should be able to rectify your issue rather simply or we can put you in touch with a trained tech if you like, so if you give us a call we can assist you either way our numbers are 1300 388 953 or (03)9795-8895 it is difficult to explain things via email,hope this has been of some help to you best regards from tech support at Aurora climate systems the manufacturer of the Archer gas log fire.
We contacted Aurora at the number given and they were very helpful in suggesting a number of possible reasons for our problem, and ways to check this ourselves. We found the reason was a spider web in our flue pipe, which was easily fixed with a vacuum cleaner. Fire is now back to normal. Excellent service from Aurora.
Mareeasked
Hi! I have an Archer Gas Log Fire model IS700/IS007 purchased in 2011. It has been a wonderful heater since we bought it. However, now it seems that the front row will not light up at all. Sometimes I cant get it to light up at all. Can you recommend someone in Sydney who could provide a service for it?
1 answer
Aurora A.Aurora
Hello Maree the service person for your area would be Hows your plumbing phone number 0412 012 789 hope this has been of some help to you if not you can call us for further assistance on 1300 388 953 best regards from tech support at Aurora climate systems the manufacturer of the Archer gas log fire.
Lukeasked
Hi,
I have the FS100, has been a great unit for 3 years now but atm the front flames light but the rear fail to and it just keeps on trying to light itself but trips and starts to try it again. Any ideas??
Cheers
Luke
1 answer
Aurora A.Aurora
Hello Luke if you see your rear burner physically lighting for two or three seconds and then goes out and tries again that would be a flame sensing issue and you may just need to clean the flame censor which we can guide you over the phone on how to do this,if you see your rear igniter coming on and its not lighting,like no gas coming through then it could be a gas supply problem you can check this buy rotating the coils on the gas valve,its probably best to give us a call and we can assist you over the phone on how to rectify your heater or put you in touch with a tech if required our contact numbers are 1300 388 953 or (03) 9795 8895 hope this has been of some help to you look forward to your reply best regards from tech support at Aurora Climate Systems the manufacturer of the Archer gas log fire.
Loyal Archerasked
I have an Archer gas log fire - working well over the last 15 years. Is there any danger of carbon monoxide poisoning as it has an open flue and we have a powerful range hood that may suck air back into the house from the Archer gas log fire?
1 answer
All archer gas log fires are air pressure sensitive if air or exhaust was to be sucked in to the room the heater would not start or if running would switch of via the pressure switch it actually needs to suck air in to engage air switch via the powered flue fan motor and all exhaust must go and dose go to the outside atmosphere also the archer heaters are very efficient and very clean burning so you would some how have to get your combustion burning dirty to create your carbon monoxide and then some how expel your flue gasses into the room now if you could do all this you would only smell carbon not carbon monoxide which is odorless but because all archer heaters work on negative pressure this cant happen hope this has been of some help my archer is now approaching 13 years old and still working great.
Kylie Wasked
We have a brand new Archer Model:IS720G and it worked for 3 days. After a a three week wait, the repairer came out and replaced thermometer and the fan. So now 5 days later it is flashing error A5. We paid a lot of money for this heater and am truly very disappointed.
What is our next step? Not happy!!!!!
1 answer
I believe your heater is being changed over hope all goes well let me know i have the same model as you and it has been great for the last for years and still going strong kindest regards Luvlee.
Robasked
My heater is bipping. Even after power is turned off? Any ideas?
1 answer
The heater remote transmitter runs on batterys so it can beep when the power is off the batterys may be going flat take the front panel off and check the batterys then reset the remote on the wall reset is on the back of remote
swelsasked
Hello, I have a Archer IS700/IS007 gas fireplace with remote control. The problem I have is that when the heater turns off it has a pumping/groaning (may not be the best description) sound. It pumps/groan every 1-2 seconds and continues to do so unless I switch it off at the mains. I had read once that the heater have dehumidifier and that this has something to do with it trying to pump moisture or something, but no moisture there so it just keeps pumping. It will go all day, even when the heater I s off, just going humph----humph----humph—humph—humph. Does anyone know if there is some sort of reset or do I need a technician to come out? Hate to get a guy out and it’s just a simple reset type fix.
1 answer
Aurora A.Aurora
Hello Swels it sounds like your pump is oscillating which can be rectified,it may just need to be flushed out or cleaned which we can guide you through the process over the phone or the heater may just need a clean and a service we dont no how old the heaters is and we need some more information to give you the right advice our contact numbers are (03)97958895 or 1300 388 953 between 9 to 5 Monday to Friday thank you, look forward to giving you further assistance.
Leonieasked
Hi. Have had problems with my Archer gas log heater virtually from new.
Similar problems to other peopleith it starting and cutting out constantly, but now it won't start at all. Can you recommend a technician in Sydney south who can repair please.... very frustrating & have regretted the purchase.?
1 answer
Aurora A.Aurora
Hello Leonie sorry you've you had problems but we do have over 30 thousand units out there all working fine with satisfied customers unfortunately we dont here from so many of them because there happy, anyway if you'd would like to give us a call with some more details we should be able to assist you with some help our ph numbers are 1300 388 953 or (03) 9795 8895 we look forward to hearing from you.
Simonasked
My Aurora IS200 keeps beeping, how is this stopped and what does this mean ? Also the rear flame does not light up and the heater only operates on low even though both burn switches are turned on. Thanks, Simon
2 answers
Hi the fan capacitor may be faulty 2 capacitors control the fan speeds has the heater been cleaned also renew battery's in remote and the unit cheers
Aurora A.Aurora
Hello Simon the reason why your receiver for your remote in the heater is beeping is that the signal has been lost to the handset or it has gotten to hot,i dont no how old it is so i cant tell you if it needs new batteries or not, if all batteries and connections are o.k you need to do a relearn process on the receiver which is a low voltage device and is a simple procedure to carry out, we will need some more information to give you the correct instructions or you can give us a call on the phone and we can guide you through the process our contact phone numbers are 1300 388 953 or (03) 9795 8895 hope this has been of some help to you kind regards from Tech support.
rose1964asked
hi im having trouble with our heater when ever i turn the back burner on as soon as it gets hot it goes of and its seems the water pump dosent work. Any help?
1 answer
Aurora A.Aurora
Hello Rose it sounds like your heater may be over heating you need to check that your convection fan is getting up to top speed or it may just need a good clean,i would say that your pump is probably still working usually if it is not you can not even start the heater in order to give you more information we need a lot more information about your heater or you could give us a call on 1300 388 953 or (03) 9795 8895 then we can give you some guidance over the phone to self fix or put you in touch with a service person hope this has been of some help look forward to your call best regards from tech support at Aurora climate systems manufacturer of the Archer gas log fire.
Judyasked
Our Archer gas log heater starts up and runs just as it is supposed to. Then it cuts out! Sometimes it runs for an hour, sometimes longer, sometimes less time.
Today it ran for just over an hour on high with both back and front burners going. Then it cut out. Fan kept running.
After I flicked switch to low setting, (it is not remote control), it tried to light up for about 20 minutes- flames came on but only for 20 or 30 seconds then went out.
Gave up after 20 minutes and turned it off.
This has happened since new. Was told a sagging flue was probably at fault. Had gas fitter/ plumber back to lift and tighten flue but no different.
Our heater is installed in an existing fireplace. Any ideas?
Judy
1 answer
Aurora A.Aurora
Hello Judy it sounds like all your components on your heater are working fine what is happening is that it sounds like your flue is filling up with water because the heater creates condensate that must drain back in to the heater or away from it,it sounds like you have had this problem right from the beginning the good news is it is very easy to rectify. what happens is when the heater cant breath it is just like putting a glass over a burning candle and the flame go,s out witch is what is happening in your heater if you could give us a call we can guide you over the phone on what to do or put you in touch with someone who is familiar with the product and the corect installation method our numbers are 1300 388 953 or (03) 9795 8895 hope this has been of some help look forward to your call best regards from tech support at Aurora climate systems the manufacturer of the the Archer gas log fire.
Warren Jasked
Hi there, we have a IS700 - Year 2010 - Mains Gas with a horizontal flue, the rear burner starts and flames up for a few seconds and then stops, the front burner seems to work ok however on occasions it hasn’t started- we have carried out the reset process as per the manual - any ideas ? You can hear the gas solenoid click in then it flames up and then you hear it clunk off and then it flames out - regards Warren (We are in Melbourne)
4 answers
Aurora A.Aurora
Hi Warren if your your rear burner lights up for about 3 or 4 seconds and then goes out and about 30 seconds later tries again this means the control unit is not seeing the flame so it shuts of the gas to the burner it may just be that your rear burner flame censor may need to be cleaned this is a relatively simple task which we can guide you over the phone or if you have not had your heater cleaned or serviced we can give you a number of a technician in your area our numbers are 1300 388 953 or 9795 8895 we are based in Melbourne,we are Aurora Climate systems the manufacturer of the Archer gas log fire hope this has been of some assistance to you best regards from tech support at Aurora.
Great thanks for this - I would like to clean the sensor you have made reference to, what hours are you available to talk this process through - I am in Melbourne
Aurora A.Aurora
Hi Warren you can contact us in the office between 9 AM and 5 PM Monday to Friday or if parts need to be picked up we are at 71-73 Overseas Drive Noble park,we are very close to Dandenong hope this has been of some help best regards from tech support at Aurora climate systems.
Alanasked
I have a property in Auckland, New Zealand. My archer gas log space heater refuse to start. It worked two years ago and did not used after. Two gas fitters have checked the heater. They said they don't know how to fix it. I just like to know who is best company or person can repair it? It was installed 2003.
3 answers
Hi Alan, unfortunately I don't know any people who fix your heater in NZ, A suggestion would be to check the remote control as it does have influence over the heater controls, but not knowing you problem that all I can help with ATM.
Aurora A.Aurora
Hello Alan here are two people that buy spare parts from us to service Archer gas log fires in New Zealand Paul Reid Sunny nook Auckland
ph 09443 524 and the other is B&B Plumbing Penrose Auckland ph 2158 9204 if that still dosnt help you could have a technician call us or we could call them when they are in front of the heater to guide them on how to diagnose the heater if the heater still has its power light on it should be relatively easy to get the heater to start or if you do have a remote wall thermostat we can easily switch it to manual to get both burners working manually,if there is no power to the heater then a fuse may be blown and you may require a new ignition pack,or if we could speak to your self when in front of the heater we could ask you some basic questions to find out what the problem is with your heater our ph Numbers are for Melbourne Victoria Australia 1300 388 953 or (03) 9795 8895 hope this has been of some assistance to you please let us no if this has been of some help to you or if you need further assistance kind regards from tech support at Aurora climate systems the manufacturer of the Archer gas log fire.
Thanks for your email. The first phone number which you provided 09443524 is incorrect. It needs one more digit. B&B doesn't answer or reply calls.
Sanasked
My Remote refuses to "talk ' to the receiver despite constantly " re learning " Can I overide this by operating the heater manually ? if so . How ? Serial # 3835858211 2008 model . Thanks
2 answers
Alice R.Aurora
To be able to use the heater manually, you have to switch the receiver box to the "ON" position. Also check the betteries in the receiver box, as they may need replacing
Thanks for that . I did actually resort to doing that with fingers crossed . Luckily it works . Receiver box is electric - NO batteries . We have given up on the remote control now . I think the thing itself is in need of replacing . Using it manually is not a problem for us though
Benasked
Hi i have a archer woodheater fire place made in 1995 model number 1400. My question is where can i go to get replacement just the glass bit as the glass is cracked? Near epping area??
1 answer
Alice R.Aurora
You can go to Flues and Fires, 4 Green Street, THOMASTOWN.
Jamesasked
Hi..I live near Cambridge, NZ and own an Archer FSP 100...apart from replacing a gas solenoid it has performed well. Recently however it developed a new fault where the flue fan starts with turning on the mains and the 'purging' light on the display panel flashes. Also on the display panel is the 'fan' light which starts initially, but then fades out before the purge or start up cycle ends. When the flashing light stops, (and then usually the element lights, the gas valve opens, and the flame starts.) Now, when the flashing light stops...nothing. Fan keeps going but nothing happens and I need to turn the heater off. Local gas people are reluctant to deal with this heater so, any thoughts on the problem please? Thankyou and Kind regards....Noel
1 answer
Aurora A.Aurora
Hi there
the problem with your heater could be, either a blockage in the flue, or water in the pump container due to a faulty pump.
If you would like to forward your telephone number we could contact you by phone and ask some more questions while you are in front of the heater
Kind regards from tech support
Aurora climate Systems
allora Q 4352asked
Hello .... is it possible to obtain a new remote control for model is 100?
1 answer
Aurora A.Aurora
Hi there
Yeas it is possible to buy a new remote control
The price is $272.00 plus freight
Regards
Tech Support
Aurora Climate Systems
Johnasked
The red light on model 2005 serial number 3345052812 does not turn off. Is the switch broken? Beverly no 14.4.2005
1 answer
Aurora A.Aurora
Yes the switch has most likely gone faulty and could be replaced, or there might just be a loose wire, or 2 wires on the back of the switch are touching each other
Regards
Tech Support
Aurora Climate Systems
Ivyasked
Hey I have a archer heater I’m not sure what model it is but I have a glass door that is broken on it how much would it be for a glass replacement?
1 answer
Aurora A.Aurora
Hello Ivy in order to give you the correct price for your particular door glass we really need the serial number and date of manufacturer,if you like you can give us a call and we can guide you on how to give us the information for us to give you correct price hope this has been of some assistance. Contact numbers are 1300 388 953 or (03) 9795 8895 best regards tech support @ Aurora climate systems manufacturer of the Archer gas log fires.
Weeenasked
Is the surround on this heater optional? Would it look finished if you tiled up to the edge of the box?
1 answer
Aurora A.Aurora
No, the surround is not optional, and
no, you cannot tile up against the heater, as at all times the heater needs to be removable, in case somebody needs to work at the flue fan, or sometimes one could get a blockage in the flue from insects
Regards
Tech support
Aurora Climate Systems
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