Archer Gas Log Fires Questions & Answers (page 5 of 6)

Hello Chris the seal on your door does not affect the combustion of your heater if you look at the back of your heater you will see a rectangular hole where air is sucked in for combustion so they are not a sealed unit and work as a vacuum so any openings would suck air in if you are having problems with soot forming in the firebox, heatexchanger or the condensate you need to check your burner bar position log placement and gas pressure, if you drop the gas pressure by 50 to 70% the heater will begin to clean it self up over time also if the seal is coming loose on the glass it means it has not been handled correctly when removing or replacing the door, hope this has been of some help or you could call us for advice or a tech person in your area it is a simple issue to resolve Phone Numbers 1300 388 953 or (03) 9795 8895 Best regards Aurora climate systems Tech Support.

Hello Bethany we are the manufacturer of the Archer gas log fire,the in line fan for the ducting system is made buy Westaflex in Melbourne ph (03) 9458-2122 or Uniflex in Adelaide ph (08) 8347-1977. Item number 766110 Model EBM R2E225-RA 9239 or we have our own dealer in Gas works Unley which you can call for assistance on (08) 8271-4444 or you can call us here at Aurora for more assistance on 1300-388-953 hope this has been of some help if not please let us know best regards from tech support at Aurora Climate systems

Hello beverley callander in order for us to assist you with some ideas to your questions we need more information such as age of heater or date of manufacturer or a serial number,model type,flue type,do you have a remote,do you have hot surface ignition or spark,if you can answer some of these questions that would be greatly appreciated or you are quite welcome to give us a call for tech support and advise on 1300 388 953 or (03) 9795 8895 hope this has been of some assistance to you best regards from tech support at Aurora Climate systems.

Hello Sabmal it sounds like you might have a problem with your flue if you are experiencing difficulty in starting your heater in windy conditions,we need to know flue type,flue length,number of bends if any,cowl type,you may even have some water building up in the flue,if there was something wrong with your heater you should not be able to start it at all if you had a faulty component,in regards to your remote not starting the heater in the morning you may want to go through the relearn process with the receiver and hand set to make sure they are communicating with each other,if you do not know how to do this you can call us for guidance or we can send you instructions if you do not have a copy,also we do have a very good service person in Canberra which we can give you the contact details of,our phone numbers are 1300 388 953 or (03) 9795 8895 hope this has been of some assistance to you if you need any more help please do not hesitate to give us a call, Best regards from Tech Support at Aurora Climate Systems.

Hello Stretch you have not told us what state town or suburb you live in, we also offer tech support over the phone so you can have a local plumber or electrician look at your appliance,we can even diagnose any issues with you over the phone,or you can call us and see if we have one of our owned trained techs in your area our phone numbers are 1300 388 953 or (03) 9795 8895 hope this has been of some help to you look forward to your response best regards from Aurora Climate systems Tech Support

Hello kimnoble if your remote is of the current type,touch screen, you just need to hold the up and down arrows at the same time for a couple of seconds and it should change,if that dose not work or you have a older or different type of remote thermostat please do not hesitate to give us a call for further advice or instructions,phone numbers are 1300 388 953 or (03) 9795 8895 hope this has been of some help to you,best regards tech support at Aurora Climate systems

Hello Grant in order for us to help you with some answers to your questions we will require some more information regarding your heater or you can call us at Aurora on 1300 388 953 or (03) 9795 8895 and we will be able to assist you. First thing we need to know is the age of your heater or what year it was built,is your flue vertical or horizontal,is your heater freestanding or a insert,it may bee that your pump container needs a clean, dose the pump run continuously when the heater is switched of,dose the pump sound like it is oscillating, you may just have a sticky relay in your control unit,its hard to diagnose 100% accurately on line best way to help you is to give us a call if you cant, you could give us your state and suburb we may be able to give you some contact details of a technician in your area,hope this has been of some help,best regards from Aurora Climate systems.

Hello D.d its tech support here at Aurora Climate Systems we need some more information in order for us to be able to assist you with an answer to your questions,we need to know what year the heater was built,the model number, the flue type,serial number,what type of gas natural or LP,if you have a remote what type,also can you light the rear burner on its own or the front on its own,do you see the rear igniter glowing or the front igniter glowing these are just some of the questions we have or you could call us on 1300 388 953 and we will be able to assist you with technical support,hope this is of some help to you look forward to your call best regards from Aurora Climate Systems.

Hello Kimmarie its Chris here from Aurora climate systems in Melbourne we are the manufacturer of the Archer gas log fires, in regards to your question,the red button is only used in conjunction with a remote control thermostat,it acts as a remote over ride for the front burner only when lit up. There are two ways to operate the heater with thermostat remote 1st is both burner switches down and red button not lit up now when heater reaches set temperature both burners will go out and when room temperature drops both burners will come back on this can at times cause a big swing in temperature,2nd method is both burner switches down and red button is lit up now when the set temperature is reached the back burner only will switch of but the front burner will remain on if room temperature was to drop the back burner would kick back in,in this state the heater tends to just run on low with the fan in low witch is a quieter and less intense form of heat,how ever to help you further we need to know the serial no,model no,and date of manufacturer of your heater and we need no if you have an active remote and what type is it, also is your red button wired up or you can call us on 1300 388 953 and we can guide you through the operation or send you an operating manual,hope this is of some assistance to you, please do not hesitate to give us a call best regards Chris from Aurora climate systems.

Hi, This is a link to the remote instructions- http://www.auroraclimatesystems.com.au/docs/Touch-Screen%20Remote%20-%20Instructions.pdf - if this is not helpful you can contact Archer at [email protected] they will forward you the correct manual.

Hello i think the problem is that you are using your red button on the heater this will override the remote thermostat and the front burner will just keep going as long as the red button is lit up and both rocker switches are down if you need any further assistance you can call us on 1300 388 953 and we can guide you through the procedure and send you operating instructions we are the manufacturer of the Archer gas log fire the remotes are manufactured by Skytech in the U.S hope this has been of some assistance to you best regards Chris at Aurora climate systems any problems please do not hesitate to give us a call.

Hi Ali, I am from Archer, we don't fix the fans you can have them replaced, which Fan are you needing replaced? Is it the Combustion Fan for the Flue which is in the back of the heater or the Convection Fan which is underneath, if you like to call us on 1300 388 953, we will be able to recommend a technician within your area.

Hello Chris from Aurora climate systems here you may just need to replace your batteries in the receiver in the heater and relearn it. To be more accurate in answering your question we really need the serial number from the heater so we can tell what model you have and what year it was built or you can call us on (03)9795-8895 for more assistance we are the manufacturer of the Archer gas log fires and we will be able to rectify your problem kindest regards Chris from Aurora Melbourne .

Hello thank you for the serial number we have a few more questions we need answers to for us to be able to assist you or you can call us on 1300-388-953 when your in front of the heater and we can guide you through the reset and relearn process. Questions dose the receiver in the heater have a single blue wire attached to it, what type or model handset do you have,do you have a red button above your two rocker switches witch lights up when pressed,have you put batteries in the sender unit,have you done a reset of the heater,dose your receiver beep when you switch the heater on and of via the sender unit,have you done the relearn process with the receiver to check it is communicating with the handset,can you run the heater manually with the receiver in the on position,do the burner lights flash when you switch it on,dose the flue fan light stay on when starting the heater. Also if you like we can give you a contact number for a technician if we have one in your area,we just need to know your state and town or suburb you live in. Best regards Aurora Climate Systems Melbourne.

Hi, there is an Tech in the Blue Mountains, Call Glen at Allgas Appliance Repairs 02 4788 1187, if you have any further issues please call Aurora Climate Systems 03 9795 8895.

If you give us a call on 1300 388 953 or (03) 9795 8895 we can put you in touch with a good technician in your area,it sounds like the person who has been working on your heater dose not understand the unit because changing all those parts is not good we can probably give you more assistance over the phone we also need to know the age and serial No to give you correct information hope this has been of some help even though it is very late best regards from Aurora Melbourne.

Hello Sue!
If you press both the up and the down button (the triangles on the screen) at the same time for a second, it will change from F to C.
If this doesn't work, give us a call - 03 97958895
Warm Regards,
Aurora Climate Systems

Hi Lana,
If you contact head office on 03)97958895 we'd be happy to advise you of a trained tech in your area.
Warm Regards,
Aurora Climate Systems

Hi Brendan,
Thanks for your enquiry. Can you please contact [email protected] with your location and serial number of the heater, we can assist you from there.
Warm Regards,
Aurora Climate Systems

Hi Sue, can we have some more information off you please? If you can private send us the model number of the heater I'll be able to assist you. Alternatively, you can contact head office on 03)9795 8895 and ask for Stephanie. Warm Regards, Aurora Climate Systems

Hi Johno, we can certainly help with this issue. Could you please private message us with your name, address, phone number and serial number of the heater so we can contact you please. Warm Regards, Aurora Climate Systems.

Hi Mauz, if you contact Archer head office on 03)97958895 we would love to assist. Warmest Regards