Archer Gas Log Fires Questions & Answers (page 3 of 6)

Very occasionally my heater won't start from the remote control....the burner box fan starts, but the igniter (and gas) doesn't happen. I just turn off (with the remote) and start again, and there's no second 'misfire'....not sure why it does this, but I don't consider it an issue.

Hello Joseph sorry for the late reply but been ill in order to answer your question we will need a lot more information, what model is your heater, how old is it, what is the serial number, what flue configuration do you have, what do the lights doo on the front of the heater when switching it on, or you could just call Aurora and they can help you to get your heater going with your assistance, also do you have a remote and what type model is it, their contact phone numbers are 1300 388 953 or (03) 9795-8895 between 9:00 AM and 5:00 PM Mon to Fri hope this has been of some help, look forward to your call best regards Turtledove...........P.S we will also need to know your location..............

Calculating gas consumption is difficult, eg: for domestic scheme gas, a gas meter records gas flow in cubic metres, but you are billed in 'units', which uses a quite different formula, based on how the gas provides its heating energy ! I would contact Archer and get their opinion about the practicality of using gas bottles long term.....perhaps think of your heater gas bottle consumption as being similar to BBQ gas bottle consumption ?

Hello Maystar in order to answer your question correctly we need to know your model and serial No of the heater, calculating gas consumption is not difficult, the heater will have a MegaJoule rating per hour for low, medium and high if you speak to them at Aurora they can tell you what this is, then what you need to know is that 1 kilogram of gas equals 50.4 Megajoules, so in a 45Kg bottle there will be 2268 Megajoules, once you know the appliance rating you can work it out from there, it would appear, Im, sorry that Mr. Gunrealty does not know what he is talking about, but I'm sure if you call Aurora they will be able to assist you with the information you are looking for, contact numbers are 1300 388 953 or (03) 9795-8895 between 9:00 am and 5:00 pm Mon to Fri, hope this has been of some help best regards from Technician Turtledove..............

It sounds like your pressure switch is not engaging, there is a l.e.d with a picture of a fan or it looks like a 4 leaf clover on your display panel if this light does not come on or fades out the heater will not ignite because your pressure switch will not be engaging, this can either be a partial blockage in the flue or a sticky pressure switch so you may want to inspect your flue or if necessary replace your pressure switch, if at any time you see an HSI glow and no ignition you have a valve problem which means you may need to replace a coil or a circuit board on your white rogers gas valve, it is situated at the left-hand side of the heater opposite the convection fan it will have two coils sitting on it they will be black or white in color and the board will be in a grey plastic cover on the valve, you can purchase all parts if required from Aurora there contact phone numbers are 1300 388 953 or (03) 9795-8895 they will also be able to guide you on any of the above-mentioned proccedures, best rgards Technician Turtledove.............

Hello Francis sorry for the late reply, but yes the 900 is supposed to burn off condensation, it has a built-in automatic humidification system, because of its high efficiency it creates condensate this appears as steam which builds up in the flue and the heat exchanger, it is then collected in a sump at the bottom of the heat exchanger where it is then transferred across to a pump container, were once a certain preset level is reached it will activate the pump, the water will then be pumped into a tray on the top of the firebox and be evaporated in the air stream you will hear a sound when this happens like someone pouring water into a hot fry pan and you may see some steam leaving the front of the heater, how often this will occur will depend on some variables such as the type and length of your flue, what speed the convection fans are running at,what heat setting is chosen,the outside temperature and the ambient temperature in the room of the heater, it can occur approximately every 5 minutes or maybe once an hour or maybe just when you switch the heater off, it can be quite random deppening on the above-mentioned circumstances, it is quite a safe procedure and dose not satureate the air but prvents it from drying the air out such as other heaters will do, hope this has been of some assistance to you, if you have any more quetions happy to help best regards Turtledove the heater man.................

This problem is quite easily rectified and can be corrected by any gas fitter or even your self, the procedure is quite simple, the rear HSI will need to be cleaned and if that doesn't correct it, it will simply need to be replaced which is very easy to do, you don't need a specific listed Tech anyone with half a clue can work it out, so there is plenty of service back up offering very good customer service, these heaters especially and some other brands are designed in a way that they can be repaired by anyone who knows how to use a screwdriver, sorry for the late reply but have been of work for some time due to illness,you may have already fixed your problem,also any tech has access to Aurora,s Tech support team for guidance over the phone which is an excellent service, if you have any more questions I'm happy to assist, best regards Turtledove independent heating and cooling advice.............................................

Hello, Mike, it won't be pressure switch related, if it was you would not get either burner to light, more than likely it will be the coil on the gas valve, you can rotate the coils on the valve and see if that makes a difference if it doesn't, it will be more than likely be the circuit board on the gas valve, if you are not confident in carrying out this procedure I suggest you give Aurora climate systems a call they are the manufacturer of the Archer gas log fire's they will be able to assist you in the procedure or maybe put you in touch with a tech, you can also purchase any parts from them if required, there contact phone numbers are 1300 388 953 or (03) 9795-8895 hope this has been of some help to you best regards Turtle- Dove....

Hello, Russell, I need to know how you run your heater during the day and what does it say on the handset in the morning thermo on or thermo off you also have to make sure it is not in the program mode, the first thing you can try is to relearn the receiver to the handset and then cycle the temperature up and down to make sure they are communicating you do this by locating the receiver in the heater, then make sure the handset is in the off position and your burner switches are also off, now make sure the switch on the black receiver box is in the middle where it says the word remote and then with the with a pen or pin on the receiver push and hold the the button for 2 or 3 seconds where it says the word learn on the receiver and you should hear a sound or a series of beeps, then on the handset you need to turn it on and off and the receiver should at the first time make a series of beeps and then a single beep for on and a single beep for off if this is to difficult for you I suggest you give Aurora climate systems a call and they can guide you on this procedure over the phone and advise on the best way to operate your heater, they are the manufactuer of the Archer gas log fire's, their phone numbers are 1300 388 953 or (03) 9795-8895 hope this has been of some help best regards Turtle-Dove

I have no idea. Suggest you call your supplier.

Those aren't heat settings, they are fan speed settings. The remote will do the heating automatically :)

Hello Katmil your Archer has three automatic fan settings which are controlled by the temperature of the firebox, you then also have three burner settings, which are if you just run the front burner only is considered low, if you just run the rear burner on its own this is considered as the medium setting and if you run both burners together this is considered to be the high setting, you control this by switching the two rocker switches on the front panel behind the drop-down door on the heater, your thermostat remote will just switch the heater on and of according to how you position your burner switches, it can just turn on and off in low medium or high it is up to you, there is also a red button on the switch panel which when illuminated overrides the remote for the front burner only, in other words, the front burner will remain on regardless of what it says on the remote, I would suggest you call Aurora they are very helpful and can guide you through the best way to operate your heater, their numbers are 1300 388 953 or (03) 9795 8895 hope this didnt confuse you too much, because the way you have been operating the heater will work fine, best regards Luvlee.

Hi, have called and now waiting on a call back from Marcel. For the record however, my heater is a 14/7/2004 serial no 3345052264. Power light turns on, there is no remote fitted. when either roller switch is turned on, leds light up and fan starts. The flue fan led also illuminates but after 30-40 seconds, maybe less, the burner leds and flue led turn off. Nothing more happens until you repeat the process. The FSI's appear to be in good working order. I have replaced both inline fuses and checked them for continuity. Fuses (both ) in the rear control box are also good. Unfortunately the local tech is unavailable until late August which is pretty disappointing in the middle of a cold Mt Gambier winter. 9 degrees today!

Marcel rang back today and was exceedingly helpful. Exceptional knowledge of the workings of these heaters and happy to talk me through the issues.Disconnected the pressure switch( attached to the fan housing at front) Blew into it to make sure it wasn't stuck. Seemed all good but left the clear plastic pipe unattached as advised. Heater then fired up immediately . Back burner working perfectly but front burner not keen to stay alight. Will check the front flame rod later today- pretty sure it may be touching the steel base plate where it comes through the heater base plate. Pretty happy at this stage!