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NBN 50 (Standard Plus), NBN 25 (Starter), NBN 100 (Premium)Reviewer Photos & Videos
Kate.O
- 2 reviews
- NBN 100 (Premium)
- Verified customer
Really disappointed
When I first signed up to belong several months ago I was extremely happy. My modem arrived quickly and customer service where extremely helpful when I was having trouble setting my modem up and for the next few months I only experienced one or two dropouts (which I didn’t mind, no technology is perfect). But over the past month, it has been shocking. Constant drop outs and super slow speeds. I’m paying (apparently) for top speed but I’m getting nothing but a dribble And that’s if it works at all. I work from home and have to make regular zoom ...Read more
calls to clients. I’ve had to hotspot my phone to be able to do this and the excess data charges I’m now having to pay are ridiculous. No one to answer the phone when I try to call for assistance and your messenger just gives me general troubleshooting which can be found on the website (which I’ve already tried). Really disappointed belong, other services like Telstra Or Optus have their employees working from home but still have an adequate customer support system in place. You’re happy to take my money each month but not happy enough apparently to provide me with what I’m paying for.1 comment
Similar opinion? Write a review on ieatwords.com.au!
DominicMetropolitan Adelaide, SA
Horrible
Connection is consistently so slow it's unusable - I tether off my phone.
Currently service has dropped out completely - can no longer use TV.
No way to contact anyone. I'll change provider asap.
1 comment
BelongBelong
Slow speeds are not what we want, it sounds like we need to take a look at what's going on at your address Dominic. You can send us a message here: or reach out to us via... Read more
Facebook or Twitter, we'll sort out what's causing your troubles. We're online and ready to help! -RhysSimilar opinion? Write a review on ieatwords.com.au!
Worst service ever
Continuous internet dropouts and poor speed constantly. My internet went out all day about a month ago and it took 3 days to receive a response. The internet has been out for the past 3 hours now and the belong website there are no outages in the area, although it said it last time too but the tech who called 3 days later said there was. Get your act together belong! Just FYI I work from home for a company and take customer service calls for work with no issues. You can do the same. Don’t use COVID as an excuse for your poor customer service.
2 comments
BelongBelong
Drops outs are the worst and thanks for letting us know. We'll find out what's going on & make sure you're looked after ASAP. To get us started, can you please send us a message here: https://m.me/Be... Read more
longAU and we'll get back to you to have this sorted. -ViktorIt’s been three hours since I sent a message to the link you sent. I picked up the same from another upset commenter earlier. Still no reply. Thanks for the quick response! Meanwhile internet is still... Read more
out going on 5-6hrs. Btw your app says there are no reported outages in my area. Get your act together!Similar opinion? Write a review on ieatwords.com.au!
Find out how Belong Broadband NBN compares to other Internet Service Providers
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Denise P.South East Queensland, QLD
Bad bad bad
Drops outs and more drop outs. It has been so frustrating. The staff were helpful but it was hard to get through with long waiting times. I pulled out after 4 months
1 comment
BelongBelong
I'm sad to hear you had a rough time getting in contact with us, Denise. Due to COVID-19 our call centres have been closed. But good news, we're online and ready to help. If our customers need to cont... Read more
act us, they can reach out to us via social media or by flicking us a message here: https://m.me/BelongAU. We're working really hard & we'll reply ASAP. If you ever decide to give us a second chance, we'd love to have you rejoin the Belong family. Take care. -ShaunSimilar opinion? Write a review on ieatwords.com.au!
SanchezSouth East Queensland, QLD
One month without internet and without help
Since all the covid started me and some of my flatmates have to work from home. But since last month our connection is not working at all, support team has contact me some times but they dont do nothing. So finally im paying for a month without any service. This is incredible. Horrible service. Horrible customer attention. Chooso another company if you need good qualit.
1 comment
BelongBelong
There have been some delays with our responses lately but it shouldn't take over a month to get back online, how frustrating for you and your housemates :(
If you've already sent us a message through... Read more
the 'help' button on our contact us page, please send us another message with your reference number here-->https://m.me/BelongAU. That way we can track down your ticket and make sure you're getting the help you need. -LexiSimilar opinion? Write a review on ieatwords.com.au!
JamalPerth, WA
Continued to bill me but fail to have the service up and running.
Hi
I had no internet connections for the last 5 weeks. I have lodge more than 10 requests via your web form but I am ye to get any call back or any response from you. I have also contacted NBN and explained the problem, they help me to troubleshoot and diagnosed the issue and told to contact you and let you know that you need to get in touch with them to requests service restoration because the optic or fiber is diconnected from main box..
I am completely dispointed that you did not provide the service but still managed to debt my account the monthly fees.
1 comment
BelongBelong
That's a long time to wait for Jamal and sorry you had to get answers from NBN, rather than us. So we can book that appointment in for you, can you get in touch with us here: https://belong.com.au/con... Read more
tact-us. Or if you have Facebook, you can contact us here:https://m.me/BelongAU. We'll then get back to you a soon as we can and get that appointment booked in. -ViktorSimilar opinion? Write a review on ieatwords.com.au!
Simon G.Mid North Coast, NSW
- NBN 50 (Standard Plus)
- Verified customer
Want customer service that's slower than sending a letter via Australia Post? Choose Belong!
My dissatisfaction is simple, their customer support during the Covid-19 crisis is the worst I have ever experienced. I can almost understand the rationale of removing phone support but to have no form of live internet chat in 2020 is inexcusable.
Let me give you a practical example. I live in the Coffs Harbour region, that's more than 600 kilometres from Sydney. It took over 12 days to finally get a customer support callback to help resolve my problem from Belong. It would have taken less time for me to walk to Sydney, stay the night, then wa...Read more
lk home! I switched from Belong to TPG in the hope that my constant dropout would cease. On the first day of my new TPG service, I suffered a prolonged internet dropout. I called the TPG support line and they determined my dropout were caused by a fault in the line between my home and the node. That same day they organised for an NBN technician to come out to my home to repair the fault, this took place two days later. The NBN technician found and fixed the fault within 30 minutes, I have not suffered from a single dropout since. I had been a customer of Belong since October 2022 and I have called about the constant dropouts more than once. In all that time the fault was never diagnosed as being with the phone line. TPG diagnosed and repaired the fault within the first 3 days of being a customer. I honestly cannot find one single redeeming feature of Belong, not even the price since TPG are exactly the same price. I think it's time they take my feedback (and that of THOUSANDS of dissatisfied customers) seriously.2 comments
BelongBelong
Thanks for taking the time to let us know what's happened here, Simon. We really appreciate your feedback as it's important with helping us improve. I've let the right people know about this, to see w... Read more
hat we can do to improve how our customers can get in contact with us. We always aim to be open and honest, resolving any issues ASAP - so it's disappointing to hear we've not lived up to our own standards. Due to COVID-19, some of our teams are unable to work. Good news, we're are online and ready to help! If our customers need help or have any questions, they can contact us here: https://www.belong.com.au/support. We’ll reply ASAP. Take care. -ShaunIf the speed of your current service were as fast as your replies to these reviews I wouldn't be here complaining! Not sure if you read my review properly, let me be clear; it took 12 DAYS from the po... Read more
int of me making contact (via email of course since that's the only option) to get a customer support person to help me with my problem. Even then, my problem wasn't properly diagnosed and rectified (TPG diagnosed the fault being with the phone line and it was fixed by an NBN technician 2 days later). I'm sorry to hear you that it's "disappointing to hear we've not lived up to our own standards". It's obvious from my own experience that your standards are far lower than every other ISP in the country. Belong is a telecommunications company, communication should be at the very top of your service priorities. ASAP should be with the day contact, no within 2 weeks.Similar opinion? Write a review on ieatwords.com.au!
DON'T DO IT!!!!!!! Worst Support ever!!!!!!!!!!!
This ISP changed my connection to CGNAT in February 2020 without consulting me.
As a result I only maintain a secure connection for approximately 2 seconds then get booted from the online service I access to manage my home based business, as a result I have to use a Telstra Phone and tether to continue trading.
Belong have not addressed my problem.
Their tech support do not know what they are doing.
This problem has persisted for three months and I have exhausted all my points of contact including their formal complaints email address within their organisation.
3 comments
PS I had been a happy Belong Client since 2016, it all fell in a major heap when CGNAT was forced upon me, a number of requests to Opt out of CGNAT were placed by phone and email their help desk usual... Read more
ly phones about 2 weeks after contact is made (but its been a month since last contact) and their tech team cant seem to get it right.BelongBelong
Hi Jase. I'm sad to hear you're having a rough time getting this issue sorted. If you flick us a message here: we'll investigate what's going on, and raise the issue w... Read more
ith the right people to get the problem fixed ASAP. Take care. -ShaunHi Shaun, Since when did belong start responding via their contact us? I have been trying to get this resolved for three months and have had extremely poor experience, The Belong staff were all very n... Read more
ice an apologetic but did not understand the principles of ISP authentication through my connection. I spoke with your opposition last week, placed an order on Thursday their router has arrived, I have plugged it in and I am connected via their service to the NBN without CGNAT and now able to run my business without having to rely on my mobile hot spot - too little too late from Belong, you guys used to decent back in 2016 so sad to see that it has deteriorated so far.Similar opinion? Write a review on ieatwords.com.au!
BruceSydney, NSW
- 2 reviews
WORST ISP - Belong are not happy until you're not happy!
Belong cancelled my ADSL service without warning on the evening of March 9th.
After troubleshooting the issues for a day and a half over chat and phone, I was told that it had been disconnected because I was to move to NBN. There was no warning this would happen, and no communication to say that I should move to NBN.
Frustrated because I work from home, I asked if the ADSL service could be resumed while the NBN install is processed, but was told this is not possible.
I started the NBN sign up process with the person I was transferred to and ...Read more
2 comments
BelongBelong
Hi Bruce. Thanks for taking the time to let us know what's happened here, as your feedback is important with helping us improve. We always aim to be open, honest and clear with our customers. As nbn i... Read more
s rolled out, ADSL services are gradually being replaced. You should have received a message from both Belong and nbn, to keep you in the loop with what was going on - so I'm disappointing to hear that this wasn't properly communicated with you. I'm glad Aussie Broadband was able to get your service up and running, as we know that a solid home internet connection is more important now than ever. If you ever decide to give us a second chance, we'd love for you to join the Belong family. We appreciate any and all feedback, so if you'd like to talk more about your experience, you can get in touch with us here: https://belong.com.au/contact-us. Take care. -ShaunAppreciate the sentiment Shaun, but given the numbers of times I had to call in for an update, the number of people at belong I spoke to, the complete lack of ownership and capability; and the fact th... Read more
at in 21 days nothing was done, not a single thing, no progress whatsoever, it is very hard to believe that belong have a policy of being open, honest or clear with customers. Terrible communication notwithstanding, I would have settled for "barley competent" however this was seemingly a standard to high.Similar opinion? Write a review on ieatwords.com.au!
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VictorGreater Melbourne (Outer), VIC
- 2 reviews
Unable to contact Belong
I tried to contact Belong about joining their nbn however I had a couple of questions one being are there any delays in getting my internet connected and are there any delays in the supply of a modem due to Covid 19. I couldnt get through on the phone so I sent a brief note on their HELP page. I received an instant automated reply see below seriously if that many customers are having issues I dont want to become one of their stats.
We’d love to have you onboard, but due to COVID-19, some of our customer support teams are unable to work, so we’re prioritising our help to existing customers who need us urgently. We know that having a solid connection is more important than ever, but we’re unable to reply to this request.
2 comments
BelongBelong
We're pretty under the pump at the moment so unfortunately, we haven't been able to respond to product or plan enquiries :( Most questions about our plans can be answered through our website or our Be... Read more
long bot the exception to that would be with modem delays. There are some going on at the moment as our delivery partner Toll has had some IT issues but we haven't had the chance to update our website yet. Other than that we aren't facing any setup up delays so if you're willing to give us a crack it should be smooth sailing :) -LexiHi thanks for your reply Lexi, however I dont feel comfortable dealing with belong because I read some of the other reviews these are people who are already with Belong but are having issues and they ... Read more
are getting the same automated response. I did try a couple of other providers by telephone and to my surprise there was a very quick response I was talking to a person at the other end of the phone. You really have to pick up your game Belong and stop blaming Covid 19.Similar opinion? Write a review on ieatwords.com.au!
MariaSydney, NSW
Wish I can give 0 stars
This is the worst internet company ever. We pay an extremely higher price for the modem and this kinda lock us into the company. But every month that I have to pay my plan I fell angry. Angry because this internet simply doesn't work!!! I’ve been paying 70$ monthly to use my mobile data at home! This is ridiculous! Now that I finally found a excellent internet company provider... Im not able to cancel!! No email, no online chat, no mobile number.. What is this? It’s a scam company that only takes your money and don’t give you nothing in exchange? Even respect?!?!
Already sent the email via the website and, reading all the comments in here, Facebook and other places, I know that I won’t receive an answer soon.
Don't choose belong!!!
1 comment
BelongBelong
Completely understand how frustrating it is to not have your internet working, Maria. So sorry it's been such a hassle to get in touch. Due to COVID-19, some of our teams have been unable to work, so... Read more
it's taking a little longer than we'd like to get back. We're working as hard as we can and are committed to getting in touch with everyone who's reached out. As you've already emailed, know we'll get this all sorted ASAP. Take care. -TaylorSimilar opinion? Write a review on ieatwords.com.au!
Never ever buy this, I repeat never buy this internet.
I bought 40mbps unlimited internet NBN plan. It worked fine for a month and half and after that true Color came out with just 4-5 mbps. Can’t even load a movie. Had to turn on my personal data to post this review.
1 comment
BelongBelong
That's not how it should be DCR and sorry that your speeds aren't what they should be. We want to get this fixed up for you and can do so if you jump over here: and sen... Read more
d us a message. That will get you to our support team, who'll be able to get you those speeds back. -ViktorSimilar opinion? Write a review on ieatwords.com.au!
Tamara barberMetropolitan Adelaide, SA
- 6 reviews
Poor effort!
It’s really frustrating to not be able to contact anyone!
I had my account or service reactivated yesterday, I still have no connection and belong says it’s active, when i go through support, I don’t get the help I need, infact more generated responses.
Now I’m just not getting any reply!
I have no internet! Paid 130$ to have no service at all!
I have had multiple problems with belong since I went with them and I’m afraid to say I will changing providers as-well as raising an enquiry with the onbudsman
It’s funny how nearly every other provider is still there for their customers throughout this time!
...Read more
1 comment
BelongBelong
We totally get your frustration, Tamara. Due to COVID-19, a fair few of our support teams have been unable to work, which is why we may take a little longer than usual to respond. We understand that t... Read more
his isn't ideal, but we're keen to help out and get your service up and running again. If you haven't already, please head to this page: https://www.belong.com.au/contact-us and click on the blue 'Help' button. From there you'll be able to get in touch with our support team who will help out as soon as they can. Thanks for hanging in there! -MoniqueSimilar opinion? Write a review on ieatwords.com.au!
coming for youSydney, NSW
- 2 reviews
BE WARNED, WORST SERVICE EVER!!!
Absolutely shocking.... I have tried to contact through the app and email and had no response. The internet drops out every 5 mins and fails to connect a lot of the time. I hope there is a cooling off period I will be going else where. impossible to watch anything on Netflix etc Wish I read the reviews on here before signing up.
2 comments
BelongBelong
Hi, We know that a solid home internet & mobile phone connection is more important now than ever.
Due to COVID-19, some of our customer support teams are unable to work. As you need urgent help you c... Read more
an contact us here: https://www.belong.com.au/support. If you're a mobile customer, you can raise a support request from the app.Unable to work but able to take money from our accounts!!!! WRONG i have blocked any further payments.
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AlexSydney, NSW
Horrendous Customer Experience
Much like everyone else my connection has been horrifically poor and slow, with very limited bandwidth. The issue is there is literally ZERO way to fix this as they don’t have any possible avenue to get help! I am going to cancel and sign up with a new provider who can actually provide a proper service to their customer. I know it’s COVID-19 and it’s unfortunate for all, but with working from home it makes it impossible to do my job properly, not to mention all the major frustrations and inconveniences it causes everyday life. Such a shame beca...Read more
use I would like to stay with them but they’ve just handled this situation so poorly that there’s nothing to be done and it’s alienated all of their customers... if these issues are widespread it would be hard to see the brand ever recovering.1 comment
BelongBelong
We're sorry you haven't been able to get the help you've needed Alex and for the service issues. We are here to help but are limited in the way you can contact us.
So we can get this sorted for you a... Read more
s soon as possible, can you hop onto this link: https://www.belong.com.au/contact-us and click on the blue 'Help' icon. From there you'll be able to get in touch with our support team who will get back to you as soon as they can. -ViktorSimilar opinion? Write a review on ieatwords.com.au!
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Absolute Joke
I have been with Belong almost 12 months. Worst customer service and the connection is honesty a joke - it drops out at least 8 times a day on average. Won’t be renewing my contract.
If you have similar issues with your internet I strongly recommend you contact the Telecommunications Industry Ombudsman they are completely free and recommended by the ACCC as they got me out of my contract fee free and made Belong refund us for the most recent month as our issues weren’t resolved by Belong.
1 comment
BelongBelong
It shouldn't be dropping out at all Khalil and sorry that you've had to put up with that. We'd hate to see you go at the end of your contract and keen to have this fixed up for you.
When you get a ch... Read more
ance, please hop onto this link: https://www.belong.com.au/contact-us and click on the blue 'Help' icon. From there you'll be able to get in touch with our support team who will get back to you as soon as they can. -ViktorSimilar opinion? Write a review on ieatwords.com.au!
NicoleMid North Coast, NSW
Worst service don’t do it!
Unreliable connection, kept dropping out and couldn’t stream. No call centre open so very frustrating to wait to hear back from emails days at a time, so we switched to company that has open call centre to be able to speak to someone when issues arise. They charged us $200 to get out of contract also. We would of happily stayed if you gave us working internet. Not worth it!
1 comment
BelongBelong
We're sorry to hear you had to leave Nicole. With everything going on we know a stable connection is more important now more than ever.
We know the wait times for a reply are a bit longer than normal... Read more
, but we could have gotten that all fixed up for you if given the chance. We hope you're all up and running with you new provider and thanks for giving us a go. -ViktorSimilar opinion? Write a review on ieatwords.com.au!
Worst internet service!!!
I have been with Belong for around 3 weeks now - the first week was great, we managed to set everything up with the modem really fast and the internet was great for the first week however the last couple of weeks I have barely been able to use my wifi. When I am connected to the wifi I cannot access any of my apps on my phone, search anything on the internet or use our Google Chromecast.
I am also working from home and my connection constantly drops out and is so long.
Getting through to anyone at Belong is literally impossible - I have email...Read more
1 comment
BelongBelong
Thanks for reaching out, Paige. It certainly is disappointing to hear that your service went down hill so quickly :( We're sorry that you've had this experience with us. If there's anything that we ca... Read more
n do to see you stay, please don't hesitate to reach out to us here: https://www.belong.com.au/contact-us -MoniqueSimilar opinion? Write a review on ieatwords.com.au!
RebeccaSydney, NSW
- 2 reviews
Incredibly poor technical support. No internet. Waiting for support calls for days. Not good enough.
Dropouts are frequent
Inability to get any technical support; no one calls/gets back, phone number not working
No technical support and no meaningful way for customers to be in touch.
2 comments
BelongBelong
Thanks for taking the time to reach out here, Rebecca. Due to COVID-19, our call centres are temporarily closed, but we're still keen to help out and get your service back on track. If you haven't alr... Read more
eady, please head to our support page: https://support.belong.com.au/ to find some tips and tricks to kick your service back into gear. If your service is still playing up after that, please hop onto this link: https://www.belong.com.au/contact-us and click on the blue 'Help' button. From there you'll be able to get in touch with our support team who will get back to you as soon as they can. Take care. -MoniqueHi Monique, I logged the support requests days ago. No news. Still no internet.
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Horrible
Starting of this covid19, my friend went to another house so she transfer the internet bill at my name. But I didn’t access to my account, one person called me and she said she would follow up for my account detail. But she never did, I tried hundred time to call their CS and email them more than 10 times but I didn’t get reply back. Now they said my account is canceled. And I’ve no internet at my house. Pls help....
1 comment
BelongBelong
Hi Koyu. Sorry getting the transfer done has been so rough. We know how important the internet is now more than ever.
Please, reach out to us here: and select th... Read more
e 'Help' button to get in touch, so we can get this sorted ASAP.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Yvone C.asked
hi just wondering what number to call, my nbn is not working at all.. since march 28. until now my internet is not working . i called the customer service they are closed due to the convid 19. pls help.
1 answer
BelongBelong
Hi Yvone. You can contact us here: https://www.belong.com.au/support. We’re working really hard & we’ll reply as soon as we can. Take care. -Shaun
nette.fletch123asked
Hi,
Our internet has been extremely slow for over a week and we cannot work from home which we have been forced to do. Belong reports there is no outage in our area.
Why can this not be fixed? We understand that there are workers affected by covid 19 but we cannot get any access to belong either online or by mobile phone which is causing much stress and the onset of renewed medical problems which is frightening.
We just want our internet speeds back to normal or we will lose our jobs as we cannot even contact our bosses at work.
Please please sort this problem for us as our health is suffering and as we are in our 60's we are very anxious and worried we will both lose our jobs which we simply cannot afford.
Please get back to us as soon as you possibly can. We are desperate to get our internet working effectively again.
Thanking you,
Kind regards
Jeanette F.
3 answers
I had a similar problem. I just upgraded my plan to the premium evening speeds and all is fixed!
After discussing which pack would best suit our needs, we were advised by Belong that the starter pack was more than adequate for our needs and has been working fine for the last 5 months up until recently when the speed has dropped to almost non usable.
We are not sharing usage with anyone else and only one of us ever uses the internet at any one time usually just for surfing the net or emails.
We are paying for a service which no longer provides the service it had been providing and unfortunately we are not in a financial position to be able to upgrade to the premium service and have been advised we should not be forced to upgrade to the premium package to have our speed reinforced.
We trust Belong will correct this problem as speedily as possible without feeling like we're being held to ransom and pressured to pay for a premium package we can ill afford.
BelongBelong
Hi Nette. We know that a solid home internet connection is more important now than ever. We don't expect customers to need to upgrade their plans in order to get the same service they were getting before either.
Please, contact us here: https://www.belong.com.au/support so we can follow up and get on this ASAP.
We’re working really hard & we’ll reply as soon as we can. Take care. -Taylor
Daria W.asked
Hi there! I got my modem on Monday and I’m still waiting for my activation text - it was supposed to be latest today. I need internet desperately for an income.
8 answers
What an absolute joke this company is you reckon you've been waiting 2 days I have been waiting nearly 60 days they are an absolute joke full of promises navigate back to you
What’s your situation Allan?
We could potentially go to fair trade if they’re not providing services they’ve agreed to
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BelongBelong
Sorry, we haven't been there to help out when you need it the most Kate. With everything that's been going on, we had to close out call centres and do everything digitally, but that shouldn't be stopp... Read more
ing us from helping you out. If you did get in touch by messenger, then we'll send a reply as soon as we can and the auto troubleshooting steps are there to get the ball moving until we get back to you. We just switched messenger back on, so can you try sending us another one here: https://m.me/BelongAU and we'll get back to you as soon as possible. -Viktor