Hi
I had no internet connections for the last 5 weeks. I have lodge more than 10 requests via your web form but I am ye to get any call back or any response from you. I have also contacted NBN and explained the problem, they help me to troubleshoot and diagnosed the issue and told to contact you and let you know that you need to get in touch with them to requests service restoration because the optic or fiber is diconnected from main box..
I am completely dispointed that you did not provide the service but still managed to debt my account the monthly fees.

I have an internet outage at my place since yesterday and there is no way to contact Belong customer service. The help topics and bot response is so generic and are not helpful at all. Phone connection is off and submitting an online request is hidden. I understand Belong's new mantra seems to be suffer in silence.

I am absolutely livid. I live in Perth and have had no internet service since Saturday night. I am not able to contact Support at Belong as the message says that their call centre is not operating during the Covid lockdown. What am I supposed to do? I am also working from home during this Covid lockdown and so are two other people in my home, but now we do not have internet and I cannot contact anyone to assist. I am completely at a loss.

Absolutely appalling customer service, rude and not helpful at all. Definitely do not recommend. They won’t cancel the line which was put on with a different tenant and now I’m unable to get internet on to homeschool my children, not happy!

This ISP changed my connection to CGNAT in February 2020 without consulting me.
As a result I only maintain a secure connection for approximately 2 seconds then get booted from the online service I access to manage my home based business, as a result I have to use a Telstra Phone and tether to continue trading.
Belong have not addressed my problem.
Their tech support do not know what they are doing.
This problem has persisted for three months and I have exhausted all my points of contact including their formal complaints email address within their organisation.

Signed up to belong about 3 months ago I was told they would deal with all the disconnection/connection but didn't. I've ended up with a bill for $198.00 from my past provider because someone didn't do their job as promised. I contacted belong to get a copy of the disconnection order but still waiting.

Signed up for an NBN plan, they 'gave' me a sim card with $80 on it. Their representatives said this sim would not cost us anything. Now I see they attached a mobile subscription to my account and have been charging me for this sim card and data for it. When I queried this and asked them to cancel the subscription and refund me, as I had never signed up for it, they have refused.
Absolutely dishonest company. Stay away.

This is the worst company I have dealt with. They take your order for broadband and then its just wait. no feedback on why delays, We have been waiting now for one month with their standard email sorry we will text you when order sent BUT no date when . Is it going to be 2 months, 3 months. (absolutely no call centre at all even though the majority now have some contact through home operators,after all they are a telecommunications company,surely a few workers can take calls from home or is everyone still out on the government paid $750 week to do nothing.
Come on your company needs to do better.much better

No tech support, no way for direct communication & no response to our complaints. the company seems disappear after forcing clients to contract 12 months that will auto renew to another 12 months via just an email informing so. Also hard to stop contract... Never use again this terrible internet service!

For a company that provides an internet service I find it incomprehensible that there staff can’t work remotely ( maybe there using there own service) 3 days before any notion of contact to resolve a problem, or via call, covid 19 of course, how can other providers manage. Bad bad an bad, had no problems for 12 months but had no need to contact, its a shame. Just spoke too shriad he was very good although this is 3 days after an email, now it’s another possible 3 days for a technician. Think that’s me an belong done, word of mouth won’t do them any good either !

Been with BELONG for 2.5 years now. My internet connection had dropped in and out for a few weeks. This week its just completely died so I contacted BELONG and there’s been zero responses. I had to go elsewhere to purchase a data sim card just to use as a internet connection for my home. I’ve contacted BELONG to cancel my service but no response, they’ve closed their call centres so can’t even be contacted, facebooks automated messages claiming that they are not working due to C19. This is an absolute nightmare to deal with, I am getting charged for a service that doesnt work, has zero customer, can’t terminate from and I can no longer work from home due to this. Are they still even a legitimate business? Surely this isn’t right!

My account has been suspended due to expired cc. This has been updated but still no service. Contacting them is impossible as help support on website or app doesn’t work - ‘there was an error processing your request’. it is ridiculous that there is no number to contact support directly! really angry with their service. Avoid at all costs!

Starting of this covid19, my friend went to another house so she transfer the internet bill at my name. But I didn’t access to my account, one person called me and she said she would follow up for my account detail. But she never did, I tried hundred time to call their CS and email them more than 10 times but I didn’t get reply back. Now they said my account is canceled. And I’ve no internet at my house and also want to update my account details

I tried to contact Belong about joining their nbn however I had a couple of questions one being are there any delays in getting my internet connected and are there any delays in the supply of a modem due to Covid 19. I couldnt get through on the phone so I sent a brief note on their HELP page. I received an instant automated reply see below seriously if that many customers are having issues I dont want to become one of their stats.
We’d love to have you onboard, but due to COVID-19, some of our customer support teams are unable to work, so we’re prioritising our help to existing customers who need us urgently. We know that having a solid connection is more important than ever, but we’re unable to reply to this request.

This is the worst internet company ever. We pay an extremely higher price for the modem and this kinda lock us into the company. But every month that I have to pay my plan I fell angry. Angry because this internet simply doesn't work!!! I’ve been paying 70$ monthly to use my mobile data at home! This is ridiculous! Now that I finally found a excellent internet company provider... Im not able to cancel!! No email, no online chat, no mobile number.. What is this? It’s a scam company that only takes your money and don’t give you nothing in exchange? Even respect?!?!
Already sent the email via the website and, reading all the comments in here, Facebook and other places, I know that I won’t receive an answer soon.

Don't choose belong!!!

I bought 40mbps unlimited internet NBN plan. It worked fine for a month and half and after that true Color came out with just 4-5 mbps. Can’t even load a movie. Had to turn on my personal data to post this review.