As of August 1st, 2022, Carlisle Homes is offering each reviewer a $100 E-gift Card to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward. Previous Incentives: From September 5th, 2018 until July 31st, 2022 a $100 Visa Universal Gift Card for a positive or negative review.
Reviewer Photos & Videos
EvanGreater Melbourne (Outer), VIC
- Verified customer
Amazing building company
The process from being to construction has been pleasant and easy to deal with. The people at Carlisle were amazing and helpful in helping us choose our colours. Had slight issues with contract but it was easily fixed and handled thanks to our CLE. Can't wait for the house to be completely built.
1 comment
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shawnGreater Melbourne (Outer), VIC
- 6 reviews
- Verified customer
Stage 2 : CLE experience - Pre Site
Hello Everyone.
I hope everyone is doing great and coping with the current situation. Its tough times and I wish everyone makes the best of it.
I had previously written a review of our first stage in the build process. for those of you who have not read this review. Please visit :/reviews/78bf34d3-4d70-4e62-9988-932980af61d1 Hope the link works.
Now I would like to write about Stage 2: Stage 2 : CLE experience - Pre Site.
For those of you who are wondering what CLE is (Client Liaison Executive) these are the gre...Read more
1 comment
Carlisle M.Carlisle Homes
Hi shawn,
Thank you for your review. We too hope you are keeping well through these challenging times we all find ourselves in.... Read more
The role of your CLE, as you mention, is to not know absolutely everything but to guide you through your new home build journey and seek further clarification for you when necessary. It sure sounds as though you are being provided with this and we are sure that this high level of customer service will continue throughout the construction stage and beyond! shawn, thank you again and we wish you all the very best for the future stages of your journey. Kind regards, Carlisle ManagementSimilar opinion? Write a review on ieatwords.com.au!
Sukitha MahanamaGreater Melbourne (Outer), VIC
- Verified customer
Colour & electrical appointment
It was excellently run through with good guidance on selection, explanation of costs. Colour matching was guided with a preferable display home & was ready at the time to ease the process.
The added cost compared to our budget was reasonable & had most of desired additions included in the standard affinity range home which helped to stick to targeted budget.
1 comment
Carlisle M.Carlisle Homes
Hi Sukitha Mahanama,
Thank you for sharing how wonderful your recent experience was at your Colour and Electrical Selection appointment.... Read more
We are so pleased to read that you were guided through this appointment and are sure that you have made some beautiful selections for your new home. Sukitha Mahanama, thank you again for your review and we wish you all the very best for the upcoming stages of your journey. Kind regards, Carlisle ManagementSimilar opinion? Write a review on ieatwords.com.au!
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- Verified customer
New Home Build
Had a good experience with our colour consultant [name removed] she was really helpful in helping us pick our colours as we had no idea what we were doing. Process has been confusing in general as lots of people tell us different things, also even though we got affinity range, there were lots of things we wanted that we couldnt get as Carlisle dont offer it. also find it strange that we couldnt get prices for some things until we had already selected it in the colour selection and had to receive our tender to find out how much it would cost (hard to know if your selection is worth the money when you dont know how much it costs) and then make amendments after that. about to sign contracts next week and cant wait for the build to be completed
1 comment
Carlisle M.Carlisle Homes
Hi Jordan,
Thank you for your review and feedback regarding your experience so far.... Read more
We are disappointed to read that you are being told different information from different people but we are confident that this will all come together and be clarified at your upcoming contract appointment. Jordan, we are sure that you will enjoy the upcoming stages of your journey and will be very pleased with your beautiful new home. Kind regards, Carlisle ManagementSimilar opinion? Write a review on ieatwords.com.au!
Rahul S.Greater Melbourne (Metropolitan), VIC
- 2 reviews
- Verified customer
Excellent Service
We have had a great journey so far with Carlisle Homes. Their Affinity Range made it easy with lots of included options. Since our first visit to Carlisle, we locked in the house we liked within 2 weeks.
[name removed] from Sales was great and knowledgeable. Being the first point of contact, [name removed] was welcoming, which made Carlise stand out.
We recently had our Colour Appointment, which we were fortunate to attend in the lockdown period.
[name removed] was our Design Consultant. We found [name removed] to be very friendly and profess...Read more
1 comment
Carlisle M.Carlisle Homes
Hi Rahul S,
We are honoured that a home from our Affinity range has been the perfect choice for you.... Read more
It's fantastic to read that you are being provided with such outstanding customer service and we are sure that this will continue throughout each and every upcoming stage of your new home build journey. Rahul S, thank you for your review and we hope you continue to enjoy your experience with us and our team. Kind regards, Carlisle ManagementSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Great customer service
Big thanks to [name removed] who guided us from the initial process of choosing the best design for the size of our land and guiding us through the process of selecting add-ons etc.
We also had the best experience with [name removed] who is always available for a chat and who took us to the next stage with the build of our new home.
Thank you ladies!
We can't wait to see it all come together!
1 comment
Carlisle M.Carlisle Homes
Hi Jen K,
Thank you for sharing how wonderful the service has been that you have received from our team.... Read more
We are sure that this high level customer service will continue throughout each and every stage of your journey and you will be thrilled with you beautiful new home. Jen K, thank you again and we wish you all the very best for the construction of your new home. Kind regards, Carlisle ManagementSimilar opinion? Write a review on ieatwords.com.au!
BingGreater Melbourne (Outer), VIC
- Verified customer
Perfect! Cant wait to build our new home.
Building our new home will just about to start. Can’t express enough our feeling now that finally the long wait is here. Can’t really wait to see our new home, it is with extremely mixed emotions, figuring out how to make our house feel like home, how to make it simple and cozy, how my landscaping look like.., everything! And with Carlisle we are confident that they will provide us with their best service that we deserve.
2 comments
Perfect! Finally, the long wait is here. Can’t wait to build our new home.
Carlisle M.Carlisle Homes
Hi Bing,
Thank you for your wonderful review.... Read more
We too can't wait for the construction of your new home to begin and we are sure that you will thoroughly enjoy watching your new home come to life! Bing, thanks so much again for the review - we really appreciate it! Kind regards, Carlisle ManagementSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Colour Review
Review in reference to colour appointment only.
Great to be honest, I do have 1 negative which would be prices. I have built 2x Houses previous and in colour appointment all prices were available to us but with Carlisle homes I have to wait until tender.
[name removed] had great knowledge on the smaller details that I would not think of but was also able to answer all all our general questions. Colours through out the house look good and we cant wait to see our finished product :)
Thanks.
1 comment
Carlisle M.Carlisle Homes
Hi Michael B,
Thank you for your review.... Read more
We are pleased that you enjoyed your experience making the selections for your new home and appreciate your feedback regarding pricing. We hope that the upcoming stages of your journey are just as enjoyable and we are sure that you will be very pleased with the finished product. Kind regards, Carlisle ManagementSimilar opinion? Write a review on ieatwords.com.au!
VVPGreater Melbourne (Outer), VIC
- Verified customer
Great customer service and really happy with outcome.
Our colour consultant was fantastic. We had a few ideas coming in but still a lot of things we weren't sure about (or hadn't even thought through).
We showed her what we were thinking for our facade, and from there she was able to put everything together so that everything (inside and out) worked really well as a whole. She was really able to understand what we were after, even though we weren't great at articulating it at times and her suggestions were always really good.
If it were up to us, I think we would have end-up with fairly boring, ...Read more
monotone, repetitive colours throughout. However, she made a few suggestions she made that we would never have considered but would really add some contrast and a bit of a wow factor to it all. We felt she was very honest about what was worth getting and what wasn't; what options worked with our other selections and what didn't; and things we could get later to keep some of the costs lower. All in all, we came away quite happy with the day and we were done with our appointment in no time.1 comment
Carlisle M.Carlisle Homes
Hi VVP,
Thank you for sharing how wonderful your recent experience was at your Colour Selection Appointment.... Read more
It can be tricky to make the selections for your new home but our experienced team of Design Consultants work hard to ensure that this is a positive experience for all of our customers. It certainly sounds as though you had a great time being guided through this stage and we are sure that all of your selections will come together beautifully. VVP, thank you again for your review and we wish you all the very best for the upcoming stages of your journey. Kind regards, Carlisle ManagementSimilar opinion? Write a review on ieatwords.com.au!
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SupreetGreater Melbourne (Outer), VIC
- 2 reviews
- Verified customer
so far so good.
we just passed our color appointment stage.
We were 80% prepared for it as last few weeks visits to their studio was impacted by corona virus.
But the color consultant did a good job by helping us decide the colors after knowing what we wanted.
There were couple of outstanding questions that are there but till now it has been good response from them.
There's that limitation in terms of color though - like render color, although it is dulux range, but they don't accept other dulux colors other than the samples what they have- it is still a big range. Hopefully what we have chosen should be okay.
we still have tender so hopefully remaining satisfaction will be achieved on that stage.
1 comment
Carlisle M.Carlisle Homes
Hi Supreet,
Thank you for your review.... Read more
The Corona Virus is certainly making things challenging in this time but we are pleased that you were able to be successfully guided through the Colour Selection stage of your journey. We value your feedback regarding render colours and are sure that the selections you have made will work well together. Thank you again Supreet and we wish you all the very best for the upcoming stages of your journey. Kind regards, Carlisle ManagementSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Carlisle process & experience of getting our home is second to none.
From the first quote of our home up until time, the experience is great, timely updates. Now looking forward to start of the building in the coming months. The easy living option is so good. The staff are are pleasure, thumbs up to [name removed], [name removed], [name removed], & others behind the scene!
1 comment
Carlisle M.Carlisle Homes
Hi Stewart,
Thank you for sharing how your experience has been so far with our Easy Living team.... Read more
Communication is key when providing outstanding customer service and it's fantastic to read that our team are providing you with exactly this, Stewart, we wish you all the very best for the remaining stages of your journey and are sure that you will be thrilled with your beautiful new home. Kind regards, Carlisle ManagementSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Good service but can improve.
We had our colour selection and the process was smooth. The consultant was good. The options were plenty in all the product (except the door locks).
It's too early to comment about overall experience with Carlise. So Far, I would rate 3.5 /5.
Hope to have a continuous good experience with them.
1 comment
Carlisle M.Carlisle Homes
Hi Mohinder Pal Singh,
Thank you for your review.... Read more
We are pleased to read that your recent Colour Selection experience was a smooth one. As you move you through the upcoming stages of journey, we are sure that our team will provide you with outstanding service and you will thoroughly enjoy your new home build experience. Kind regards, Carlisle ManagementSimilar opinion? Write a review on ieatwords.com.au!
SwetaGreater Melbourne (Outer), VIC
- Verified customer
Amazing experience with Carlisle homes
We are building our new home with Carlisle and our journey so far has been amazing. The sales consultant was quite knowledgeable as we are doing a KDR project and things are a bit different. Post signing our sales quote, Carlisle has been in touch with us to keep our project on track. Our recent color selection appointment with one of their talented color consultants was amazing. Although we had a pretty good idea about the choices for our new home, [name removed] was very helpful in helping us make the right choice and helped us create the sty...Read more
le that we wanted for our new home. We are confident that the rest of the build will go smoothly and would highly recommend Carlisle to anyone who is looking to build a new home or do a knockdown rebuild.1 comment
Carlisle M.Carlisle Homes
Hi Sweta,
Thank you sharing how your Knock Down Re-Build experience is going so far.... Read more
There is a lot involved when undertaking a project of this size but our experienced team work with all of our customers to ensure everything stays on track. Your Design Consultant will be really pleased to know that they made your Colour Selection experience such a positive one and we are sure that you have made some really lovely choices for your new home. Sweta, thank you again for your review and we wish you all the very best for the remaining stages of your journey. Kind regards, Carlisle ManagementSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Slow, stressful start but Great end result!!
We had a great sales consultant who was more than happy to work through any queries and questions we had. He provided us with answers that were spot on without beating around the bush. We were appointed a CLE and a few months later just 2 days before tender appointment we were told that we had issues due to over shadowing the neighbouring house and that we had to change plans. This is when we also found out that our sales consultant had resigned.
We got passed onto the other sales consultant of that display centre to find another suitable pla...Read more
n only to keep getting knocked back with every Affinity home design not suitable except 2 designs that did not suit us. From going back and forth between the sales consultant and the CLE (who was NOT at all helpful) and after 3 colour selections for 3 different house plans, we were constantly told the same thing 3 times knocked back just before tender appointment. We were so stressed and almost decided to change builders. Also have to mention that I was pregnant with my 4th baby through all of this and had to travel to Spectra in Mulgrave from the North West for every one of these appointments, and find alternate care for my 3 other kids. Eventually we decided to give the home designs another hard thought and decided to choose a T-range design . At this stage we were assigned a new and different CLE because the other CLE needed to go on planned leave. We upgraded the T-range to match the Affinity upgrades and then from there, I think because we had a fantastic CLE, things started moving forward and positively (a good CLE makes a BIG difference). Our appointments from there were a breeze and our CLE answered any and every question we had. We started our build in November 2022 with no delays or major issues, we were also given an amazing site supervisor who listened to us and also answered all the questions we had. Only a small downside is that some subcontractors appointed to work on the home did not care about their work or the home, they only saw it as a number and did their part without the fact that they could be damaging or affecting another tradies area. We are still working through some of those dilemmas but we are almost at handover and cannot wait to start living in our new Carlisle Home.1 comment
Carlisle M.Carlisle Homes
Hi NCSC4,
Thank you for taking the time to share how your overall experience has been.... Read more
Despite, there being some challenges initially, we are pleased that our team were able to work with you to overcome these. Your CLE and Construction Supervisor will really appreciate your kind words and we are sure that they are working to have your beautiful new home ready for you very soon. NCSC4, thank you again for your review and we hope you and your family have many happy years in your beautiful new home. Kind regards, Carlisle ManagementSimilar opinion? Write a review on ieatwords.com.au!
Arron and Rebecca Greater Melbourne (Outer), VIC
- Verified customer
Fantastic!
Although we are still waiting for our home to be built (which is not Carlisle fault at all) we couldnt be more happier with the service that we have been given throughout every process. Everyone that we dealt with was very patient and very friendly and being first home buyers we had a lot of questions and didnt understand the whole process but Carlisle was more than happy to explain everything until we got it. Plus we are very impressed with how well communication is even just a check up to see how we are going. Could not be more happier. 10/10!
1 comment
Carlisle M.Carlisle Homes
Hi Arron and Rebecca,
Thank you so much for taking the time to share how wonderful your experience is so far.... Read more
Building a home can be a daunting and overwhelming process but our team work hard at removing any angst our customers may have about this and make it as enjoyable as possible. It sure sounds as though our team have achieved this with you and we are sure that this will continue throughout the construction stages also. Thanks again for the review and we wish you all the very best for the construction of your first home. Kind regards, Carlisle ManagementSimilar opinion? Write a review on ieatwords.com.au!
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- Verified customer
Great Service!
During our color selection appointment, [name removed] was extremely helpful and professional. At each step, she exhibited in depth knowledge of the process and information of items. She provided her valued opinions on the most appropriate color combinations, which reflected her experience, however at the same time keeping our priorities in forefront. Very satisfied with the service.
1 comment
Carlisle M.Carlisle Homes
Hi Tathagat,
Thank you for your great review.... Read more
Your Design Consultant will really appreciate your feedback and will be so pleased to know that they made the Colour Selection stage of your journey, such an enjoyable one. Tathagat, we are sure that this wonderful service will continue throughout the upcoming stages of your journey and that you will be thrilled with the finished product. Kind regards, Carlisle ManagementSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Very helpful and Professional
The Staff of Carlisle homes are very friendly and helpful, the selection process was well managed.
The final cost compare to my estimated cost are very similar.
The staff using language is pretty high standard and easy to understand.
Staff willing to solve any issue that I have,
And the staff is also very respectful.
Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Our first build and amazing experience with Carlisle Homes
Can't praise my build team enough especially our site supervisor and CLE. Very prompt on emails, phone and willing to answer every big/small doubt. Best part was timely start, build time and resolution of the defects. We have recently moved in, few weeks in and overall very happy with the build quality. Thank you Carlisle team for giving shape to our home.
1 comment
Carlisle M.Carlisle Homes
Hi Rajat Bharti,
Congratulations on the recent settlement of your beautiful new home! ... Read more
We are honoured that you chose to build for the first time with us and we couldn't be happier to read that you have thoroughly enjoyed your experience with our team. Rajat Bharti, thank you so much for your review and we hope you create many happy memories in your beautiful new home. Kind regards, Carlisle ManagementSimilar opinion? Write a review on ieatwords.com.au!
Arun KumarVictoria
- Verified customer
Best service and easy process - Carlisle Easy Living
I built with Carlisle and this is my second time choosing Carlisle. As always best service and no hidden fees. [name removed] was honest and provided clear information regarding what's the best value Carlisle can offer. Both [name removed] and [name removed] offered suggestions which helped us to get the best value quote ready quickly and hassle free.
Overall we were really happy with the service provided by Carlisle. Keep up the good work.
1 comment
Carlisle M.Carlisle Homes
Hi Arun Kumar,
Firstly, we are honoured that you have built with us for a second time!... Read more
Honest, professional communication is key when providing high level customer service and it's wonderful to read that our team have provided you with exactly this. Arun Kumar, thank you for your review and for building with us - we really appreciate it and wish you many happy years in your beautiful new home. Kind regards, Carlisle ManagementSimilar opinion? Write a review on ieatwords.com.au!
LH of MelbourneMelbourne
- 3 reviews
- Verified customer
Excellent Carlisle!
Our build was the best because the workmanship was done very well and the build quality of our property was superb. We’re highly satisfied with the awesome service of our CLE [name removed] and SS [name removed] Our final cost was even lower to our estimated cost, w/c is fantastic.
1 comment
Carlisle M.Carlisle Homes
Hi LH of Melbourne,
Thank you so much for your wonderful review!... Read more
We are so happy to read that our team provided you with not only outstanding customer service but have delivered you a home which matches our display home quality promise. LH of Melbourne, thank you again so much for your review and we hope you have many happy times in your beautiful new home. Kind regards, Carlisle ManagementSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Jasonasked
Can we organise finances threw your company
1 answer
Carlisle M.Carlisle Homes
Hi Jason,
Thank you for your question. You most certainly can. We have a dedicated team that can help support you to gain the right finance for you build. If you could please provide us with your name and number we can contact you directly to take you through all the details.
Kind Regards,
Carlisle Management.
Shikhaasked
I build a T - range home with Carlisle in Greenvale . Since the day i moved in 3 weeks ago i had plumbing issues . Firat water leaked through the ceiling in my master bedroom . Last night my roof started leaking and soaked my new furniture and rug that i had bought 2 weeks ago . I am very concerned about what the water damage would be to my house . So my question is does Carlisle itself a reputed builder employ low grade tradesmen like some builders in the market do ? If so why is it expensive to build with Carlisle ????
1 answer
Carlisle M.Carlisle Homes
Hi Shikha,
We are disappointed to read that you are experiencing some issues with your new home.
Please contact us directly at [email protected] and we will ensure that any issues you are experiencing are acted upon promptly.
Shikha, rest assured we will not walk away from any legitimate issues you experience with your home - we are here to help.
We look forward to hearing from you.
Kind regards,
Carlisle Management
Ghullam Reza K.asked
Hi this is Ghullam from Ghullam bricklying
I’m looking for bricklying jobs around Pakenham
1 answer
Carlisle M.Carlisle Homes
Hi Ghullam Reza K,
If you visit our Carlisle Homes website and complete an online enquiry we would love to pass the information on to our Construction Team for review.
Kind regards,
Carlisle Management
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Carlisle M.Carlisle Homes
Hi Evan,
Thank you for your review.... Read more
Despite there being some issues with your contract, we are pleased that overall, you have had a positive experience with us and our team. Even, thank you again for your review and we wish you all the very best for the remaining stages of your journey. Kind regards, Carlisle Management