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Reviews

4.6

447 reviews
5
(330)
4
(79)
3
(14)
2
(3)
1
(21)
  • Product Quality
    4.6 (293)
  • Return Claim MadeYes (6) · No (299)
  • Warranty Claim MadeYes (7) · No (298)
  • Product Appearance As advertised (97%) · Not as advertised (3%)
  • Shipping
    4.4 (240)
  • Customer Service
    5.0 (12)
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Zlemathon

ZlemathonSydney Surrounds, NSW

Better than what I expected!

published

First time ordering from Castlery and definitely won’t be the last. I ordered a tv console for my new home. It came weeks earlier than the estimated delivery date on purchase. The unit itself is super sturdy and very easy to put together. Love it!

Review collected in partnership with Castlery

jlk

jlkGreater Melbourne (Outer), VIC

  • 4 reviews

Great quality furniture.

published

Good product, sturdy and well built. Easy assembly, just screw on the legs by hand.
The lead times area bit much, and towards the end of our lead time window I was wondering if they'd forgotten about us, as communication was little in terms of updates. But before I had a chance to send an email to ask, they sent through the dispatch notice.
But the rest of the communication and shipping info was great.

Review collected in partnership with Castlery

Great addition to my living room!

published

Great process from start to finish. Ordered fabric samples, received in 3 days. Then ordered the Gale Storage Stool in sand grey. Within a week it was at my door. Great stool, exactly as described and perfect for space!

Review collected in partnership with Castlery

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ah13

ah13Noosa

  • 8 reviews

Stunning Cutlery Set

published

So happy I order our new cutlery set through Casterly. We can't believe how beautiful the cutlery is! Its our second order and we've been super impressed each time with the quality of the products and how safely items have been packaged for shipping.

Review collected in partnership with Castlery

Chantelle G.

Chantelle G.Greater Melbourne (Outer), VIC

Love my new addition to my room!

published

Store was easy to use and very user-friendly. As my first time purchasing a furniture peice online i found it very pleasent and overall very happy with my decision to choose castlery.
The range of products were great- I found exactly what I wanted and had many colours to choose from! The quility of the Laura Pouf in Dove is excellent- my only issue is that it looks more grey-toned on the website than in person (its more brown-toned) however I still love it! The box it came in was also a great to keep my cats entertained for a few hours!!

Review collected in partnership with Castlery

Yianni and Stefano

Yianni and StefanoIllawarra, NSW

  • 2 reviews

Great product: No instructions

published

Thank you, Castlery for the items. Unfortunately, the boxes did not come with instructions and the delivery of the items by Startrak was frustrating. The items were to be delivered on the 6th March, and I had to make several calls to Startrak to locate my items, plus I took two days off work to be home for the delivery (6th and 16th). To my surprise, after asking for the items to be cancelled, the products arrived on the 18th March. Twelve days after the scheduled delivery date. Not good.

2 comments
Castlery
Castlery A.Castlery
Yianni and Stefano
Yianni and Stefano

Review collected in partnership with Castlery

Neil v.

Neil v.Sydney, NSW

Excellent quality

published

Easy to navigate the store, there is a decent range of furniture products. Great product, GREAT delivery communication with the actual driver with text messages!!! Furniture came fully assembled - amazing!!

Review collected in partnership with Castlery

DDD

DDDSydney, NSW

Compliments the room perfectly!

published

Very satisfied with both products and also prompt delivery. The two arm chairs and the sofa look amazing in the room and were very easy to assemble. I would purchase from here again as both quality and service delivered.

Review collected in partnership with Castlery

Melissa

MelissaSydney, NSW

Love my armchair!

published

I just received my Wayne armchair purchased online. Having had some negative experiences of buying furniture online in the past, I was nervous. However, it's even more beautiful than the online photos. Receiving fabric swatches before the purchase really helped. The delivery and assembly were so easy. I'm so happy with my purchase.

Review collected in partnership with Castlery

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Tanya

TanyaSydney

  • 2 reviews

Fine but a real chore to assemble

published

The instructions dont actually have words, just vague pictures, which werent especially helpful. Also some of the pre-drilled holes didnt line up so theres a couple screws I had to give up on as “option extras,” plus some that were in such awkward spots the allen key would scratch the wood when I tried to tighten them. All in all, not sure I’d bother buying this sort of thing again.

1 comment
Castlery
Castlery A.Castlery

Review collected in partnership with Castlery

Ken

KenCentral Highlands and Goldfields, VIC

Fast and Efficient Service and delivery

published

Very happy with the 2 Chairs I chose and the 2 carpets. Now if the Coffee Table comes quickly to finish my new fireside setup I will be truly delighted.

Review collected in partnership with Castlery

Interiors-are-me

Interiors-are-meSouth East Queensland, QLD

Perfect sofa - even with a slight mishap

published

The ordering on line was great. The order arrived in a very timely manner and was super packed and delivered professionally. I could tell by the packaging that the items would be well packed and would transport in good conditions. That said after un boxing and then unzipping the dust covers ( another good sign that they are quality items ) one of the sofas had a small in print and squashing by faulty packing. But the customer service following up from the case, was excellent. Well done Castlery.

Review collected in partnership with Castlery

Sisi

SisiSydney, NSW

SO BEAUTIFUL!!

published

I absolutely love the cutlery!!!! They are even more beautiful in real than the pictures online. Super quality! It was definitely worth the wait. Thank you so much! Highly recommended!!

Review collected in partnership with Castlery

Tina A.

Tina A.Sydney, NSW

Love my Tana Sofa Sectional

published

Love my Tana Sofa Sectional. I am such a picky person when it comes to buying a Sofa, what I love about Tana sofa are:
- Medium-Firmness / super comfortable
- Easy assembly
- Quick delivery
- Easy to online shopping
I am about to buy another one of Tana sofa for mum as we love it so much.

Miles bed looks amazing!

published

I purchased the Miles bed and am very happy with the quality of the product. My only suggestion is that you’re better off using your own wrench to tighten the bolts.

Review collected in partnership with Castlery

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Rebekah

RebekahSydney, NSW

The Bess coffee table.

published

Ordering was easy. Dispatched earlier than I thought. Easy to assemble on my own. Although lining up components perfectly would have worked better with help. Looks great. Very pleased. Will be back!

Review collected in partnership with Castlery

Alina

AlinaSydney, NSW

  • 2 reviews

Love the items. great quality

published

I was looking for a mirror for my home entrance. cusnt find the perfect dimension and when i did it the mirrors were old fashiomed...i needed a more modern look....found the perfect one. The delivery was excellent i was kept uodated. guven a date and time frame so that i could be home to receive it

Review collected in partnership with Castlery

Rebecca

RebeccaRichmond-Tweed, NSW

Beautiful and comfortable design

published

Really happy with the Vincent dining chairs we purchased to go with our Vincent dining table, beautiful timber and sculptural furniture. Only comment was there was a delay between receiving the dining table and the chairs (a few weeks) but in the end not a major deal.

Review collected in partnership with Castlery

Aaron

AaronSydney, NSW

  • 3 reviews

Good and comfy pouf

published

Very useful as deco as well and an extra seat. Delivery was quick and seamless. Good price when on sale. Recommend it those who wants a variety in their living room.

Review collected in partnership with Castlery

Excellent Product and Deilvery

published

Easy to buy, products are great and as advertised, and delivery was quick and efficient.
The cabinet I bought looks and feels of the highest quality. Its strong and sturdy with ample storage.
I will be buying from Castlery again.

Review collected in partnership with Castlery

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Questions & Answers

Whitney Pirrone

Whitney Pirroneasked

Online store

Do you offer a service for removing the old furniture when delivering the new one?
- Brisbane

1 answer
Castlery
Castlery A.Castlery

Hi Whitney, I'm sorry to say that this is not a service we provide and to prepare for the delivery it is good to have clear space for the boxes to be set down. Please contact us directly via [email protected] if you need more info :) have a great day!

leigh

leighasked

Castlery

Do you deliver to Brisbane?

1 answer
Castlery
Castlery A.Castlery

We sure do!

Julie H.

Julie H.asked

Castlery

I am in Melbourne Australia and am interested in you Bambu sofa. Is there anywhere I can sit on it before I buy?

No answers

Get an answer from our members and Castlery representatives

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