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Reviews

4.6

1,194 reviews
5
(975)
4
(97)
3
(19)
2
(21)
1
(82)
  • Build Stage
    • Post-Construction (237)
    • Pre-Construction (124)
    • Mid-Construction (56)
  • Customer Service
    4.6 (283)
  • Site Admin
    4.5 (190)
  • Timeliness
    4.4 (212)
  • Structural Integrity
    4.6 (143)
  • Plumbing & Waterproofing
    4.4 (139)
  • Electrical & Lighting
    4.6 (139)
  • Flooring
    4.4 (128)
  • Transparency
    4.5 (247)
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Reviewer Photos & Videos

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Vip

VipSydney, NSW

Re: Job No. 29913916 - Contract Signature to Pre-Construction phase review

published
Customer Service
Transparency
Timeliness
Build StagePre-Construction
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Amazing finish and super professional

published

Building with Clarendon homes was the best decision we ever made! Throughout the construction process, [name removed] was extremely professional and had extensive knowledge about everything. When we did our final walk through, we were absolutely thrilled to see the detailed work that was undertaken and delivered.
Clarendon is expensive, however, they are definitely worth the money!!

Build StagePost-Construction

Thanks for making the experience so far (pre-construction) a positive one.

published
Build StagePre-Construction
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Sam

SamIllawarra, NSW

Clarendon homes have been amazing to deal with! Thanks to their wonderful staff!

published

Building with Clarendon Homes so far has been a breeze. The staff are amazing! All our quotes ended up coming in less and they have been very honest and upfront. Clarendon offers a lot of extras in their packages. Big Thank you to [name removed] and [name removed] for going above and beyond.

Customer Service
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Timeliness
Build StagePre-Construction
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Crystal

CrystalHunter Region, NSW

Super supportive and efficient

published

[name removed] has been wonderful in supporting me through the pre-construction process. She has regularly touched base with me and been available whenever I called. I really appreciated her going above and beyond in supporting me to contact my financial institution whenever I requested her to do so, that all parties could work together for a positive outcome.

Customer Service
Transparency
Timeliness
Build StagePre-Construction
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Clarendon Homes Review - Argyle

published

We are delighted with our experience with Clarendon Homes. From pre-tender design phase, through to contract award, selections and now the build phase of the project, we've been kept informed every step of the way. We've been comforted by a highly experienced team that have made the process fun. We would recommend Clarendon to any potential home buyers to assist build the home of your dreams. We were particularly impressed with their Argyle range which allowed customization to suit requirements.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Build StageMid-Construction
Construction End DateJuly 2022
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Pre-Construction - Customer Service

published

[name removed] from Clarendon Homes was our Customer Service Consultant, experience so far has been excellent from her! Always been accommodating and would always return/answer our abundant questions! She's made our experience very smooth & has always kept us informed with the next steps and what was required. Thank you & great work!

Customer Service
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Site Admin
Timeliness
Build StagePre-Construction
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Boston 36

published

The tender process has been easy and hassle free. The selections days were fun and not rushed. The price is about where we expected it to be with some items coming over budget and others under. Communication has been great from our Rep and she has been helpful and easy to deal with. There have been some council delays and issues but these have been managed well by the Clarendon team. Earth works has now been completed and we are looking forward to seeing the house take shape.

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
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Theresa B.

Theresa B.Hunter Region, NSW

Pre Construction

published

My experience so far has been excellent, all thanks to my Customer service consultant. She was always very informative with what was going on and what was going to happen next. She always returned phone calls and had no problems with resolving any issues or making any changes, and she would do this straight away and everything was changed within an hour of my request. She really made everything so much easier than what i thought it was going to be. Great Job!!

Customer Service
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Build StagePre-Construction
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Allan

AllanSydney, NSW

Customer Service Consultant

published

[name removed] from Clarendon Homes has been our Customer Service Consultant and we are very happy with everything she has done for us. She knew all the processes in getting everything right for the new build, even with our last minuet changes, she made sure all processes were covered. She kept us in the loop during pre construction, reminders for meetings, document revisions updates ans alot more. Thanks [name removed] you sure made the process simple and easy. 5 stars!! Great work!!

Customer Service
Transparency
Timeliness
Build StagePre-Construction
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Irene

IreneSydney, NSW

  • 3 reviews

Beautiful house with high quality!

published

Very happy to see the finishing of the house - good workmanship and high quality. Site supervisor [name removed] is the best site supervisor I have encountered with - he is very passionate, energetic, efficient, organised and attended to details. The start of construction to handover has been smooth. Also thanks to client service consultant [name removed] who has been followed up and update closely throughout the progress. Will highly recommend Clarendon Homes to others!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2020
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Heathnmt

HeathnmtSydney, NSW

Pre-Construction Review

published

First visited the Greenhills Beach display home in early December 2022, and then the Sylvania Display Home when the sales team moved there. House selection and initial site analysis was very handled. Sales people were very informative and helpful, hand editing plans on the spot. Paid initial deposit 17-Dec-2019, through to full contract on 17-Feb-20. Initial sales quote costing, through to contract price were almost identical. Contract appointment was very well managed, and contract presenter through to customer service consultant were very helpful, and provided us with good ideas to modify the house plans to our requirements.

Customer Service
Transparency
Build StagePre-Construction
James Z.

James Z.Sydney, NSW

Quality house and good service.

published

From beginning to the end, the staffs provide nice services. The quality of the house is good. Some time has some reason to delay, the staff providing nice explanation and solve the problem. Overall, the cost and quality is mostly acceptable. I already recommended my friend to use Clarendon to build their house. Good company and good service.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2020
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Pre-construction Stage

published

We've just completed our pre-construction stage and wanted to say a big thank you to our CSC [name removed]. She was amazing and really has made the journey so far less stressful. Always going beyond to provide prompt answers and is really knowledgeable. The main pain point for me was that we were limited in certain choices like floating cupboards in the bathrooms (which I thought was not a big deal as we have had these installed in previous renovations). They do offer it but only at a huge cost - so much that it isn't feasible to even entertain. Also other cosmetic things which should come standard but isn't. Other than that it has been a great journey so far. Hopefully our construction journey will be just as pleasant.

Customer Service
Transparency
Timeliness
Build StagePre-Construction
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AndrewH

AndrewHSydney, NSW

  • 2 reviews

Dream to Reality!!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateOctober 2022
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Travkay

TravkaySydney, NSW

  • 4 reviews

So excited for the build to start!

published

My experience with Clarendon has been absolutely amazing. The customer service we have received through the whole design and documentation process has been fantastic. My partner and I could not feel more secure building with such a great builder. The colours appointment where we got to pick the interior and exterior design was not stressful at all and the options we had to choose from were great. I highly recommend building with Clarendon!

Customer Service
Build StagePre-Construction

Pre construction customer service is good

published

The pre construction customer service is good. They keep us updated, reply our email and phone calls very straight away. keep patience on our hundreds of questions, treate us as highly valued customer. All appointmens are easy and simple. Help me to fit the building cost to my budget. I like this team, and hope construction team is good as well.

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
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Sharline

SharlineSydney, NSW

  • 2 reviews

Clarendon Homes - turns dreams to reality

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2022
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Customer servies

published

My CSC has been great, very professional. She promptly responded to my queries and provided me with documents and information relating to my DA approvals and guided me through process of construction. That helped me a lot as I don't know much. It is my fist home build. She is very pleasant and friendly. I highly recommended her.

Build StagePre-Construction
stelsz

stelszSydney, NSW

  • 3 reviews

Great Customer Service

published

We decided to build with Clarendon and so far the journey has been smooth! From our Sales Consultant to everyone that we've met so far, all have been professional and very open and approachable. [name removed] our Customer Service Consultant has been nothing short of amazing! She is super organised and always goes out of her way. All our queries through email or phone were answered promptly and our minds were put to rest straightaway. Thank you [name removed]! Having you as our CSC has made the journey so much smoother. We wish you good luck for your future endeavours.

Customer Service
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Questions & Answers

Ray C.

Ray C.asked

NSW, Baulkham Hills

I build a Claridan home five years ago we have just had bad leaks through the windows due to poor installation is there any warranty that would cover the installation not been done correctly

1 answer
Clarendon Homes
Clarendon H.Clarendon Homes

Hello Ray, thank you for contacting Clarendon Homes. Would you please email so we can better help you. Looking forward to hearing from you.

sarandel

sarandelasked

NSW, Baulkham Hills

Hi,
Can anyone please explain what are the conditions of the clarendon lifetime warranty.

Thanks

1 answer
A Armitage
A Armitage

I believe the lifetime warranty isn’t passed on when sold, and only certain things are under the lifetime warranty.

Get an answer from our members and Clarendon Homes representatives

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