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VipSydney, NSW
- NSW, Baulkham Hills
- Verified customer
Re: Job No. 29913916 - Contract Signature to Pre-Construction phase review
An extremely enjoyable and exciting process, with lots and lots of interfacing and coordination between Clarendon (design team and suppliers) developer, council etc. All the more engaging with an excellent CSC ([name removed]). It was seamless to build a great relationship with [name removed] which was critical in ensuring that we resolved the many challenges and issues that came up through the developer and CDC approvals process. [name removed] was prompt in escalating issues to the relevant stakeholders and ensuring that the connection and co...Read more
mmunications between myself and the stakeholders was robust. I would look forward to [name removed]'s update calls at least once every week (and more during times of issue resolution). As you can imagine, the process leading up to construction is unexpectedly complex (especially if this is the first time you are going through it) but working with [name removed] made it fun. In terms of working with all of Clarendon's other partners (internal Colours consultants, Your Home Kitchens, Zurcorp, EHI, Tiles Direct, Carpet Call) it was an absolute pleasure dealing with them. Throughout the multiple variations I made (I'm sure the reps were sick of my ringing / emailing them all the time :) ), some necessitated by mandatory engineering requirements, the reps were totally professional, friendly, polite and prompt to respond with the necessary amendments made very quickly. Naturally, as the level of detail increases and the design process matures, with the level of interfaces and the constant updates being made to many aspects at the same time, it is vital that you keep on top of everything. The small number of errors or inconsistencies I identified throughout the process were quickly resolved via [name removed] (being the main conduit to the relevant stakeholder). As one example, our Developer rejected our building layout design stating that we would need to reduced the length significantly to comply. [name removed] immediately put me directly through to their permits and drafting team ([name removed] deserves commendation in particular), where we discussed various compliance options. [name removed] even drafted the options up and sent them to me as a backup, whilst I contested the non-compliance with the Developer (which by the way, [name removed] has kindly advised me to do). Pleased to say that the concession was granted by the Developer but good to know that I had backup options in hand and fully understood the implications of this. All in all, an exhilarating experience - which I continue to look forward to as we move into construction. If the current Clarendon reviews of CSCs and Site Supervisors are anything to go by, I am expecting to have nothing to worry about except enjoy the experience!
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- NSW, Baulkham Hills
- Verified customer
Amazing finish and super professional
Building with Clarendon homes was the best decision we ever made! Throughout the construction process, [name removed] was extremely professional and had extensive knowledge about everything. When we did our final walk through, we were absolutely thrilled to see the detailed work that was undertaken and delivered.
Clarendon is expensive, however, they are definitely worth the money!!
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- NSW, Baulkham Hills
- Verified customer
Thanks for making the experience so far (pre-construction) a positive one.
At this stage we can only review Clarendon based on our experience from pre-tender through to selections as we just commenced construction. So far our experience with Clarendon have been good. Our customer service consultant [name removed] has been very helpful with our requests and has kept us well informed in the process. The staff at the lifestyle center are very friendly and helpful too, especially [name removed]. [name removed] our colour consultant as well as Clarendon's partners help make the selections process less daunting and did not ...Read more
make us feel pressured at any point to make a decision that we were not comfortable with. [name removed] and [name removed] were always happy to answer any questions that we had throughout the process. Thanks for making the experience so far a positive one.
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SamIllawarra, NSW
- NSW, Baulkham Hills
- Verified customer
Clarendon homes have been amazing to deal with! Thanks to their wonderful staff!
Building with Clarendon Homes so far has been a breeze. The staff are amazing! All our quotes ended up coming in less and they have been very honest and upfront. Clarendon offers a lot of extras in their packages. Big Thank you to [name removed] and [name removed] for going above and beyond.
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CrystalHunter Region, NSW
- NSW, Baulkham Hills
- Verified customer
Super supportive and efficient
[name removed] has been wonderful in supporting me through the pre-construction process. She has regularly touched base with me and been available whenever I called. I really appreciated her going above and beyond in supporting me to contact my financial institution whenever I requested her to do so, that all parties could work together for a positive outcome.
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- NSW, Baulkham Hills
- Verified customer
Clarendon Homes Review - Argyle
We are delighted with our experience with Clarendon Homes. From pre-tender design phase, through to contract award, selections and now the build phase of the project, we've been kept informed every step of the way. We've been comforted by a highly experienced team that have made the process fun. We would recommend Clarendon to any potential home buyers to assist build the home of your dreams. We were particularly impressed with their Argyle range which allowed customization to suit requirements.
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- NSW, Baulkham Hills
- Verified customer
Pre-Construction - Customer Service
[name removed] from Clarendon Homes was our Customer Service Consultant, experience so far has been excellent from her! Always been accommodating and would always return/answer our abundant questions! She's made our experience very smooth & has always kept us informed with the next steps and what was required. Thank you & great work!
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- NSW, Baulkham Hills
- Verified customer
Boston 36
The tender process has been easy and hassle free. The selections days were fun and not rushed. The price is about where we expected it to be with some items coming over budget and others under. Communication has been great from our Rep and she has been helpful and easy to deal with. There have been some council delays and issues but these have been managed well by the Clarendon team. Earth works has now been completed and we are looking forward to seeing the house take shape.
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Theresa B.Hunter Region, NSW
- NSW, Baulkham Hills
- Verified customer
Pre Construction
My experience so far has been excellent, all thanks to my Customer service consultant. She was always very informative with what was going on and what was going to happen next. She always returned phone calls and had no problems with resolving any issues or making any changes, and she would do this straight away and everything was changed within an hour of my request. She really made everything so much easier than what i thought it was going to be. Great Job!!
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AllanSydney, NSW
- NSW, Baulkham Hills
- Verified customer
Customer Service Consultant
[name removed] from Clarendon Homes has been our Customer Service Consultant and we are very happy with everything she has done for us. She knew all the processes in getting everything right for the new build, even with our last minuet changes, she made sure all processes were covered. She kept us in the loop during pre construction, reminders for meetings, document revisions updates ans alot more. Thanks [name removed] you sure made the process simple and easy. 5 stars!! Great work!!
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IreneSydney, NSW
- 3 reviews
- NSW, Baulkham Hills
- Verified customer
Beautiful house with high quality!
Very happy to see the finishing of the house - good workmanship and high quality. Site supervisor [name removed] is the best site supervisor I have encountered with - he is very passionate, energetic, efficient, organised and attended to details. The start of construction to handover has been smooth. Also thanks to client service consultant [name removed] who has been followed up and update closely throughout the progress. Will highly recommend Clarendon Homes to others!
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HeathnmtSydney, NSW
- NSW, Baulkham Hills
- Verified customer
Pre-Construction Review
First visited the Greenhills Beach display home in early December 2022, and then the Sylvania Display Home when the sales team moved there. House selection and initial site analysis was very handled. Sales people were very informative and helpful, hand editing plans on the spot. Paid initial deposit 17-Dec-2019, through to full contract on 17-Feb-20. Initial sales quote costing, through to contract price were almost identical. Contract appointment was very well managed, and contract presenter through to customer service consultant were very helpful, and provided us with good ideas to modify the house plans to our requirements.
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James Z.Sydney, NSW
- NSW, Baulkham Hills
- Verified customer
Quality house and good service.
From beginning to the end, the staffs provide nice services. The quality of the house is good. Some time has some reason to delay, the staff providing nice explanation and solve the problem. Overall, the cost and quality is mostly acceptable. I already recommended my friend to use Clarendon to build their house. Good company and good service.
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- NSW, Baulkham Hills
- Verified customer
Pre-construction Stage
We've just completed our pre-construction stage and wanted to say a big thank you to our CSC [name removed]. She was amazing and really has made the journey so far less stressful. Always going beyond to provide prompt answers and is really knowledgeable. The main pain point for me was that we were limited in certain choices like floating cupboards in the bathrooms (which I thought was not a big deal as we have had these installed in previous renovations). They do offer it but only at a huge cost - so much that it isn't feasible to even entertain. Also other cosmetic things which should come standard but isn't. Other than that it has been a great journey so far. Hopefully our construction journey will be just as pleasant.
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AndrewHSydney, NSW
- 2 reviews
- NSW, Baulkham Hills
- Verified customer
Dream to Reality!!
We are In!!!
What a journey. We have been in our new home for about 3 months now and we could not be happier.
When we signed up with Clarendon we new we made the right choice and that was confirmed all the way through the journey.
From our Customer Service Consultant [name removed] who kept us in the loop from when she took over our job all the way through and even to this day! She was very pleasant to deal with and always kept us informed.
Our Site Manager [name removed] was amazing. Again kept us in the loop from start to finished. When we m...Read more
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TravkaySydney, NSW
- 4 reviews
- NSW, Baulkham Hills
- Verified customer
So excited for the build to start!
My experience with Clarendon has been absolutely amazing. The customer service we have received through the whole design and documentation process has been fantastic. My partner and I could not feel more secure building with such a great builder. The colours appointment where we got to pick the interior and exterior design was not stressful at all and the options we had to choose from were great. I highly recommend building with Clarendon!
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- NSW, Baulkham Hills
- Verified customer
Pre construction customer service is good
The pre construction customer service is good. They keep us updated, reply our email and phone calls very straight away. keep patience on our hundreds of questions, treate us as highly valued customer. All appointmens are easy and simple. Help me to fit the building cost to my budget. I like this team, and hope construction team is good as well.
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SharlineSydney, NSW
- 2 reviews
- NSW, Baulkham Hills
- Verified customer
Clarendon Homes - turns dreams to reality
Clarendon Job # 29911635
From our Sales Consultant to everyone that we've met through the build process, all have been professional and very open and approachable.
A special mention to [name removed], Customer Service Consultant, [name removed], Site Manager and [name removed], Warranty Customer Service Consultant
Customer Service consultant:
Our experience with the customer service consultant team was absolutely fantastic. They are very friendly, patient and kind while guiding us through the journey. They handled multiple situations for us ve...Read more
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- NSW, Baulkham Hills
- Verified customer
Customer servies
My CSC has been great, very professional. She promptly responded to my queries and provided me with documents and information relating to my DA approvals and guided me through process of construction. That helped me a lot as I don't know much. It is my fist home build. She is very pleasant and friendly. I highly recommended her.
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stelszSydney, NSW
- 3 reviews
- NSW, Baulkham Hills
- Verified customer
Great Customer Service
We decided to build with Clarendon and so far the journey has been smooth! From our Sales Consultant to everyone that we've met so far, all have been professional and very open and approachable. [name removed] our Customer Service Consultant has been nothing short of amazing! She is super organised and always goes out of her way. All our queries through email or phone were answered promptly and our minds were put to rest straightaway. Thank you [name removed]! Having you as our CSC has made the journey so much smoother. We wish you good luck for your future endeavours.
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Questions & Answers
Ray C.asked
I build a Claridan home five years ago we have just had bad leaks through the windows due to poor installation is there any warranty that would cover the installation not been done correctly
1 answer
Clarendon H.Clarendon Homes
Hello Ray, thank you for contacting Clarendon Homes. Would you please email so we can better help you. Looking forward to hearing from you.
sarandelasked
Hi,
Can anyone please explain what are the conditions of the clarendon lifetime warranty.
Thanks
1 answer
I believe the lifetime warranty isn’t passed on when sold, and only certain things are under the lifetime warranty.
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