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Reviews

4.6

1,194 reviews
5
(975)
4
(97)
3
(19)
2
(21)
1
(82)
  • Build Stage
    • Post-Construction (237)
    • Pre-Construction (124)
    • Mid-Construction (56)
  • Customer Service
    4.6 (283)
  • Site Admin
    4.5 (190)
  • Timeliness
    4.4 (212)
  • Structural Integrity
    4.6 (143)
  • Plumbing & Waterproofing
    4.4 (139)
  • Electrical & Lighting
    4.6 (139)
  • Flooring
    4.4 (128)
  • Transparency
    4.5 (247)
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Aravind Kasturi

Aravind KasturiSydney, NSW

Best Customer Service

published

We love our Clarendon Home

published
Max W.

Max W.Sydney, NSW

Good customer service

published

[name removed] at the customer service was great. She keeps me update to date constantly, via email or phone. She is very professional. She made me feel like a highly valued customer. Appointments were easy and simple. They were able to work with me to fit the build to my budget. Highly recommend!

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Jay

JaySydney, NSW

Frustrated and disappointed with the inefficient after sale service

published
Nishant Kohli

Nishant KohliSydney, NSW

  • 5 reviews

Sub standard building materials & equally poor customer service

published
1 comment
Clarendon Homes
Customer Care T.Clarendon Homes
Michael

MichaelSydney, NSW

  • 2 reviews

Excellent service from Customer Service Consultant

published

We are in the pre-construction phase of our dream home. We have been very happy with the help that has been provided by [name removed] at Clarendon Homes. She is always helpful in providing advice and guiding us through the pre-construction process. She responds promptly every time we contact her and has made the experience a lot less stressful.
A big thanks for all your help [name removed]!

Helen B.

Helen B.Sydney, NSW

Pre Construction service has been excellent

published

We are about to begin construction on our home and have been very happy with the service provided to this point. Clare has been excellent, helping us along the way and always being available to give advice. She has made the whole process really easy and much less stressful than it could have been. Thanks Clare!

Jack Zhu

Jack ZhuSydney, NSW

Perfect Service from Customer Service Consultant

published

Our Customer Service Consultant help us a lot, she was very patient and friendly to communicate with us, she always replied phone call or email with the timely manner. and She was very helpful and coordinated very well between us and other consultants.
I will definitely recommend her to my friends.

Pre-Construction Phase - Stress free process

published

Our Senior Sales Consultant & Customer Service Consultant provided us excellent assistance and support during the designing processing of all documents concerning the interior and exterior model of the house. Emails and queries were responded promptly in attempt to solve issues at any opportune moment, as they work hard to ensure that the end outcome of the house was able to accomodate and satisfy our needs and wants as the customer.

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Vishal

VishalSydney, NSW

Perfect choice to choose clarendon homes

published

Building house for first time is stressful but choosing right builder like clarendon I relieved from stress because of getting right design and good customer service offered specially [name removed] what a as she really us lot for all the queries .I would really recommend everyone to choose clarendon to build their home.

Muthu Mohandas

Muthu MohandasNew South Wales

Review - Before Construction - Good work.

published

Our Customer Service Consultant assisted us very well after colours until start of construction phase. She was observant and patient hearing our concerns and followed through the workflows.

Our Electrical Consultant is very fast addressing our queries very well and updating drawings at a faster pace.

Finance Team worked swiftly providing all the necessary documents timely.

For Clarendon as an improvement measure, fetching colour appointment (after signing Tender) time duration shall be shortened; It took a very long time for us close to a month.

Overall, we are happy with Clarendon on their services rendered to us. We look forward for their best in Construction Phase as well.

Senior Customer Service Consultant Job 29913224

published

Our Senior Customer Service Consultant Job 29913224 has been very good through the construction stage of the build. All emails have been responded to promptly. They have been very helpful and worked hard to ensure any issues are resolved in a timely manner. They are doing a good job for the Clarendon Homes

Raj Pant

Raj PantSydney, NSW

Thank you Clarendon Homes

published
SAP

SAPSydney, NSW

  • 2 reviews

Good Builder

published

Build quality is very good.
Site Construction Supervisor is good. I am not happy with the plan/draft designer engineer as my Garage is designed very bad. Its a struggle to get the car in to the garage with the design they made.
There is always a reason given when you ask questions.
Construction was completed before time which is good. there were a lot of after handover fixing and its been taken care without issues.

Sarah_sara

Sarah_saraSydney, NSW

Pre construction review

published

During our pre construction phase our customer service consultant [name removed] was very helpful giving us updated on the progress and also being a great point of call during the many decisions of pre construction that needed making. So far we cannot fault the company Clarendon and the staff we have encountered and we are hoping this smooth process continues as the build progresses.

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Disorganized, Unprofessional, No accountability/ transparency

published
1 comment
Clarendon Homes
Customer Care T.Clarendon Homes
Normie and Eric

Normie and EricSydney, NSW

1st Home Builder, no problem

published

Outstanding Experience! Look No Further Than Clarendon Homes!

published

Highly recommended service

published

I am particularly happy to have [name removed] and [name removed] as both contact point and site manager for construction of my knock down rebuild home by Clarendon. Their patience, professionalism and sincerity are much appreciated through the whole project! Without their great help and prompt response, I would never have my dream home finished on time!

Love our new Home

published

I was very impressed with Clarendon. The whole tender price was well explained and the indicative costs were explained and a good estimate was given incorporating funds for upgrades that we would likely do. The build was managed well and our building manager always returned our calls promptly and addressed any concerns we had. Any issues were rectified as soon as practical. The quality represents excellent value for money. The fixed price build that we signed up to was a great comfort knowing the costs would not blow out. Any unknown costs were estimated and factored into the fixed price. Actually costs for these estimates ended up being less and hence our house came in under the fixed price quote.

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Questions & Answers

Ray C.

Ray C.asked

NSW, Baulkham Hills

I build a Claridan home five years ago we have just had bad leaks through the windows due to poor installation is there any warranty that would cover the installation not been done correctly

1 answer
Clarendon Homes
Clarendon H.Clarendon Homes

Hello Ray, thank you for contacting Clarendon Homes. Would you please email so we can better help you. Looking forward to hearing from you.

sarandel

sarandelasked

NSW, Baulkham Hills

Hi,
Can anyone please explain what are the conditions of the clarendon lifetime warranty.

Thanks

1 answer
A Armitage
A Armitage

I believe the lifetime warranty isn’t passed on when sold, and only certain things are under the lifetime warranty.

Get an answer from our members and Clarendon Homes representatives

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