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Aravind KasturiSydney, NSW
- NSW, Baulkham Hills
- Verified customer
Best Customer Service
Job No. 29913895: We have decided to build with Clarendon after shopping for lot of good builders. I had a great journey till.now and the best part is the communication. Starting from sales, tender, colors, CSC, everything was so organized. My CSC was one of the best persons we have worked with in Clarendon. She kept us up to date on the information we required and she used to respond to our queries in minutes, what else can you expect when the customer service from her is so wonderful. I have also visited Clarendon office with out an appointme...Read more
nt and she met me to clarify some of the things with out any complaints. All our changes were addressed by her with due diligence and we saved plenty of time because of her smart way of working .. Also the other people that I worked including Color consultant, who exhibited great patience as I asked her lot of basic questions, but that's where the difference is, as a first home builder I don't know all the things. My color consultant made sure that I have all the information before my selection. Very happy customer till now and I Highly recommend Clarendon.
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- NSW, Baulkham Hills
- Verified customer
We love our Clarendon Home
Our build was quite enjoyable, Helpful staffs and a great communication are a couple of things that come to mind when I think back through our journey.
Sales representative:
We were very happy with our sale representative, he was patient, reasonable, honest and knowledgeable. He provided very constructive design recommendations to us, to suit our lot. And provided so accurate estimations so that we could keep up to our budget with no problem. He was always approachable when needed, very helpful solving any issues whenever it occurred, for ins...Read more
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Max W.Sydney, NSW
- NSW, Baulkham Hills
- Verified customer
Good customer service
[name removed] at the customer service was great. She keeps me update to date constantly, via email or phone. She is very professional. She made me feel like a highly valued customer. Appointments were easy and simple. They were able to work with me to fit the build to my budget. Highly recommend!
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Find out how Clarendon Homes NSW, Baulkham Hills compares to other Home Builders
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JaySydney, NSW
- NSW, Baulkham Hills
- Verified customer
Frustrated and disappointed with the inefficient after sale service
Clarendon built our house in Sydney and we moved in to the new house in Aug 2017. Even after more than 2.5 years after moving in, some of the problems reported in 2017, have not been fixed yet.
More than 30 defects (problems with security system, air conditioning, leaking down pipes, improper tiling, water leaks, etc.) were identified during the warranty inspection. The service of the Clarendon after sale service was very poor and well below the expectation. They hardly answer when call them and barely call back when leave a message. Receiving...Read more
responses to email messages in a timely manner is a very rare case. Despite numerous telephone calls and emails, more than 60% of the defects reported within 3 months were not fixed after one year. The followings are 3 examples. There are a number of other similar cases. 1. Security system: We paid extra to install an upgraded system. The system was not working from the very first day we moved in. During the first year, the security system was working only for about 2 months (10 months not working). I had to make more than 20 telephone calls and a number of emails during the first year, but the system was not working most of the time during the first year. 2. Smoke alarms: Clarendon assured and re-assured during the hand over and follow up visits that they tested smoke alarms and all working well. More than one year after moving in, there was a smoke in the house. None of the smoke alarms went off. I immediately informed the warranty supervisor. He practically ignored the issue stating they had checked the smoke alarms and they are working properly. Again, there was a smoke in the house after about 3 months and none of the smoke alarms went off. When the warranty supervisor visited our house for another work, I informed him the problem with the smoke alarms. I even lighted a candle and showed him that the smoke alarms are not working. I expected him to take immediate actions since this was a serious issue. But, I had no response for a few months. The followings are some parts of our email communications which demonstrate irresponsible and deceitful nature of Clarendon. On 26/08/20 I wrote: “Surprisingly, still I have not received any response regarding the smoke alarms. Now it is a few months after you checked and noticed that the smoke alarms are not working properly. I thought you will give a high priority for the smoke alarms since these have legal implications. There was a smoke in the kitchen yesterday. . could smell from a bedroom in upstairs, but smoke alarms did not go off. This is very serious and need to be fixed immediately. If there is any problem I will hold Clarendon responsible for the damage.”
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Nishant KohliSydney, NSW
- 5 reviews
- NSW, Baulkham Hills
- Verified customer
Sub standard building materials & equally poor customer service
Future customer beware of Clarendon. I am a perfect example of Clarendon customer who was promised heaven but delivered hell. Since we moved into our 'dream house' me and my wife have pointed out endless Clarendon's building defects. How can a certified builder screw up the foundation slab so bad? The wood work has been 3rd grade and cracks have appeared within months. Paint job is so horrific that clearly shows unskilled labor employed. Clarendon admitted in screwing up our drainage. The garage door has such wide gaps that my arm can go throug...Read more
h. They have a standard answer of "within tolerance". The gyp rock ceiling line is all over the house. They are 3rd grade builder for the price of 1st grade. Their customer service stone walls you for every issue. Customer service and their manager has stopped replying to my emails. You just get a standard auto reply of your emails but don;t except anything more. They are great in promising but very poor in delivering. Clarendon relies on just getting the customer's signature on the dotted line and since then it will be all down hill. All previous customers, please hire an independent expert home construction inspector and you will be in for a surprise. Very unprofessional customer service. I invite all future customer's to my house to show the poor job done by Clarendon. I strongly suggest to go ahead with other builders who are a fraction of Clarendon's cost.1 comment
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MichaelSydney, NSW
- 2 reviews
- NSW, Baulkham Hills
- Verified customer
Excellent service from Customer Service Consultant
We are in the pre-construction phase of our dream home. We have been very happy with the help that has been provided by [name removed] at Clarendon Homes. She is always helpful in providing advice and guiding us through the pre-construction process. She responds promptly every time we contact her and has made the experience a lot less stressful.
A big thanks for all your help [name removed]!
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Helen B.Sydney, NSW
- NSW, Baulkham Hills
- Verified customer
Pre Construction service has been excellent
We are about to begin construction on our home and have been very happy with the service provided to this point. Clare has been excellent, helping us along the way and always being available to give advice. She has made the whole process really easy and much less stressful than it could have been. Thanks Clare!
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Jack ZhuSydney, NSW
- NSW, Baulkham Hills
- Verified customer
Perfect Service from Customer Service Consultant
Our Customer Service Consultant help us a lot, she was very patient and friendly to communicate with us, she always replied phone call or email with the timely manner. and She was very helpful and coordinated very well between us and other consultants.
I will definitely recommend her to my friends.
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- NSW, Baulkham Hills
- Verified customer
Pre-Construction Phase - Stress free process
Our Senior Sales Consultant & Customer Service Consultant provided us excellent assistance and support during the designing processing of all documents concerning the interior and exterior model of the house. Emails and queries were responded promptly in attempt to solve issues at any opportune moment, as they work hard to ensure that the end outcome of the house was able to accomodate and satisfy our needs and wants as the customer.
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Find out how Clarendon Homes NSW, Baulkham Hills compares to other Home Builders
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VishalSydney, NSW
- NSW, Baulkham Hills
- Verified customer
Perfect choice to choose clarendon homes
Building house for first time is stressful but choosing right builder like clarendon I relieved from stress because of getting right design and good customer service offered specially [name removed] what a as she really us lot for all the queries .I would really recommend everyone to choose clarendon to build their home.
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Muthu MohandasNew South Wales
- NSW, Baulkham Hills
- Verified customer
Review - Before Construction - Good work.
Our Customer Service Consultant assisted us very well after colours until start of construction phase. She was observant and patient hearing our concerns and followed through the workflows.
Our Electrical Consultant is very fast addressing our queries very well and updating drawings at a faster pace.
Finance Team worked swiftly providing all the necessary documents timely.
For Clarendon as an improvement measure, fetching colour appointment (after signing Tender) time duration shall be shortened; It took a very long time for us close to a month.
Overall, we are happy with Clarendon on their services rendered to us. We look forward for their best in Construction Phase as well.
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- NSW, Baulkham Hills
- Verified customer
Senior Customer Service Consultant Job 29913224
Our Senior Customer Service Consultant Job 29913224 has been very good through the construction stage of the build. All emails have been responded to promptly. They have been very helpful and worked hard to ensure any issues are resolved in a timely manner. They are doing a good job for the Clarendon Homes
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Raj PantSydney, NSW
- NSW, Baulkham Hills
- Verified customer
Thank you Clarendon Homes
Building a house is a very stressful thing for homeowners and would be more stressful if the builder was not competent. Thankfully we have chosen Clarendon homes with whom we have worked together with, without having any major issues. Even though we were a little bit disappointed at the time of peiring and concrete pouring, which was the initial stage of the building process, the rest of the building period went smoothly, and Clarendon Homes worked with us in a very efficient and professional manner. We highly appreciate the customer service an...Read more
d professionalism that has been provided to us by Clarendon staff. In terms of the challenges we faced, one instance was during the slab process. Despite requesting to meet with the slab supervisor on multiple occasions, we were not given the opportunity to observe the concrete pouring process. Rather, most of this was done without our knowledge. Another challenge was that although Clarendon initially agreed to give us concrete piering, in the end we were given screw piering. Some areas of improvement for Clarendon would be installing the security siren light on the eave of the upper floor rather than on the ground floor. In terms of building completion, we are very grateful to our friendly site Manager [name removed] who managed to complete our home ahead of the committed time frame. His friendly and cooperative attitude, high quality work ethic and excellent customer service has been highly appreciated and hasn’t gone unnoticed. His prompt responses to any of our queries and concerns made us more confident towards Clarendon’s quality of work. We had some issues with Zucorp service for data points but with our site manager [name removed] ’s great assistance it got resolved and we were very happy. [name removed] truly reflects well on Clarendon and is one of the reasons why we recommend this builder as the builder of choice. It has been three months since we moved into our home and we have not noticed any major structural issues as of yet. Upon moving in, we noticed a few minor issues such as, doors not shutting properly, visible skirting joints as well as cracks in skirting, paint peeling off (outside downpipe), faulty toilet flush etc. However, our site Manager [name removed] has assured us that everything will be fixed within the 90 days post-move without any hassle. Our experience with Clarendon has been excellent. Homeowners main concern is getting extra charge by the builders in the process of building their homes, however, being with Clarendon you will have that peace of mind. With the excellent customer service of site manager Frank and administration staff [name removed] and [name removed], we are confident that any issues will be dealt without a hassle. We highly recommend Clarendon Homes to those people who are looking for a reliable and professional builder to build their homes. You will be lucky if you happen to get [name removed] as your site manager.Similar opinion? Write a review on ieatwords.com.au!
SAPSydney, NSW
- 2 reviews
- NSW, Baulkham Hills
- Verified customer
Good Builder
Build quality is very good.
Site Construction Supervisor is good. I am not happy with the plan/draft designer engineer as my Garage is designed very bad. Its a struggle to get the car in to the garage with the design they made.
There is always a reason given when you ask questions.
Construction was completed before time which is good. there were a lot of after handover fixing and its been taken care without issues.
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Sarah_saraSydney, NSW
- NSW, Baulkham Hills
- Verified customer
Pre construction review
During our pre construction phase our customer service consultant [name removed] was very helpful giving us updated on the progress and also being a great point of call during the many decisions of pre construction that needed making. So far we cannot fault the company Clarendon and the staff we have encountered and we are hoping this smooth process continues as the build progresses.
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Find out how Clarendon Homes NSW, Baulkham Hills compares to other Home Builders
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- NSW, Baulkham Hills
- Verified customer
Disorganized, Unprofessional, No accountability/ transparency
Our entire build has been marred by mistakes and delays right from the start of planning. Just highlighting below just some of the issues (there are several other issues that we have left out) that we have faced right from the time of tender review.
The tender presenter did not inform us that the ceiling height of the 1st floor was reduced to standard 2.45 m instead of 2.6 m that was originally requested at the time of tender request. We felt we were simply rushed to sign the tender without providing such vital information to us beforehand....Read more
Neither the salesperson nor the tender presenter explicitly told us that the construction period in the contract was extended by 6 weeks from 46 to 52 weeks. It was left for us to discover this after reading the fine print in the contract. As a customer we expect the builder to be open and honest about the actual build time right at the start and not at contract presentation by which time we have already committed several thousand dollars. More concerning was that there were serious mistakes in the contract drawing: the building height in the contract drawings was higher than the CDC allowed limit of 8.5 m. This was found out incidentally by us after signing the contract! After a meeting with the drafting team manager the roof had to be redesigned to permit the ceiling heights which allowed us to proceed with the build but this lead to delay of several weeks before the plans could be redone. We think this was one of the main reasons which delayed our pre construction phase or else we would have moved to construction much ahead. During construction phase there were a number of major errors which needed significant rectification leading to lengthy delays.1 comment
Customer Care T.Clarendon Homes
Hi Govind. We are very disappointed to read about the experience you have had with Clarendon. Would you be kind enough to forward your contact details to us at so that ... Read more
we may review the team involved with your home and contact you in due course.Similar opinion? Write a review on ieatwords.com.au!
Normie and EricSydney, NSW
- NSW, Baulkham Hills
- Verified customer
1st Home Builder, no problem
Clarendon runs a well oiled team. Our house was well built and ahead of schedule and we love it. Our Customer Service Consultant [name removed] was amazing and always available to help, guide and comfort our worries. Our Site Manager [name removed] was professional and helpful throughout the process. They both made our 1st home building an excellent experience by taking away our worries and are always just a phone call away. Until now even after the handover we can still contact them with no problem and are willing and able to help. [name remov...Read more
ed] and [name removed] are 5 stars in our books. We’ve always heard of bad things about building and constructing a new house however with Clarendon we had no problem. From the moment we sign to picking our colour scheme, to visiting the construction site. We have always been helped and guided. Thank you again for a well build house we now call home.Similar opinion? Write a review on ieatwords.com.au!
Katherine and RodSydney, NSW
- NSW, Baulkham Hills
- Verified customer
Outstanding Experience! Look No Further Than Clarendon Homes!
From the minute we signed with Clarendon and met with the Studio team to build our Boston | Hamptons home, we were nothing short of impressed! The team at Clarendon run an incredible business and they are all passionate about building high quality beautiful homes. It was an A+ amazing experience.
Whilst every build has its issues, our Site manager and Customer Service Consultant were swift in finding solutions and in some cases, made miracles happen (which actually impressed us even more, than when things went smoothly!)! Our build was due for ...Read more
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- NSW, Baulkham Hills
- Verified customer
Highly recommended service
I am particularly happy to have [name removed] and [name removed] as both contact point and site manager for construction of my knock down rebuild home by Clarendon. Their patience, professionalism and sincerity are much appreciated through the whole project! Without their great help and prompt response, I would never have my dream home finished on time!
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- NSW, Baulkham Hills
- Verified customer
Love our new Home
I was very impressed with Clarendon. The whole tender price was well explained and the indicative costs were explained and a good estimate was given incorporating funds for upgrades that we would likely do. The build was managed well and our building manager always returned our calls promptly and addressed any concerns we had. Any issues were rectified as soon as practical. The quality represents excellent value for money. The fixed price build that we signed up to was a great comfort knowing the costs would not blow out. Any unknown costs were estimated and factored into the fixed price. Actually costs for these estimates ended up being less and hence our house came in under the fixed price quote.
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Questions & Answers
Ray C.asked
I build a Claridan home five years ago we have just had bad leaks through the windows due to poor installation is there any warranty that would cover the installation not been done correctly
1 answer
Clarendon H.Clarendon Homes
Hello Ray, thank you for contacting Clarendon Homes. Would you please email so we can better help you. Looking forward to hearing from you.
sarandelasked
Hi,
Can anyone please explain what are the conditions of the clarendon lifetime warranty.
Thanks
1 answer
I believe the lifetime warranty isn’t passed on when sold, and only certain things are under the lifetime warranty.
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Customer Care T.Clarendon Homes
Hi Nishant Kohli. We are very disappointed to read your comments regarding our service and quality, which is something we take pride in. So that we may understand your issues in more detail and revie... Read more
w the matters you have raised with the team working on your home, would you mind emailing us your contact details. You can email us at [email protected]