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Reviews

4.7

46 reviews
5
(41)
4
(1)
3
(1)
2
(1)
1
(2)
  • Product Quality
    4.8 (42)
  • Return Claim MadeYes (0) · No (45)
  • Warranty Claim MadeYes (1) · No (45)
  • Product Appearance As advertised (81%) · Not as advertised
  • Customer Service
    4.9 (42)
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Reviewer Photos & Videos

Danny M.

Danny M.Sydney Surrounds, NSW

Lovely staff! Came in for a coffee table left with a dining suite.

published

stunning furniture and with the current sale it's a bargain! The staff Jodie and Debbie were more than accomodating and deserve a pay rise! We came in for a coffee table and left with a dining suite, we couldn't be happier.



This will be the first place we visit next time we're in need of furniture.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationwest gosford
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture
Camille K.

Camille K.Hunter Region, NSW

Amazing service & products

published

I love this shop - amazing furniture that doesn’t break the bank; and love the new styles added frequently! Today I was served by Kathleen and her service was amazing. She went out of her way to give me information regarding delivery time estimations, stock availability and did up a quote for me. In addition, she also went out of her way to try and source the best deal for me as I’m purchasing a number of products from the store, which is definitely a good to see (honouring loyal customers).
I am yet to receive my products so I cannot comment on the quality just yet. The items in the store however, appear to be excellent quality and the displays are lovely. Will continue to shop here frequently & recommend to other friends and family.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWarner’s Bay NSW
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture
Donna Smith

Donna SmithHunter Region, NSW

  • 2 reviews

Ongoing superb customer service

published

I came in today to purchase the unit/book case that matches the lounge room of furniture we purchased two weeks ago. Kathleen was so helpful and also let me be to confirm my decision to purchase as I looked around again. Great staff, great selection of furniture and no pressure. This is what makes me come back.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWarners Bay, NSW
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture
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Fantastic service and products

published

We were navigated around the store to be shown the different ranges of what furniture we were after. The knowledge of the sales person was outstanding. We could not be happier with the furniture we purchased. It was delivered by 2 friendly men that took care to have it all placed where we wanted it. We will be going back to Eureka Street for our next purchase.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRutherford
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

Excellent Friendly Staff

published

We visited Eureka Street Furniture at Warners Bay today. We were helped out with our inquires by Debbie who was very friendly & also had a thorough knowledge of the products.The store was well set out & had a great variety of products for us to look at.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWarners Bay
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

Hi Terry, Thank you for your positive feedback, we are very fortunate to have a fabulous team in Warners Bay. Please visit again soon, take care, Kate

Christine

ChristineNorth Western Region, NSW

Love love love my lounge

published

After seeing the lounge online, I called the Dubbo store and Jacinta was so helpful, I purchased lounge and Jacinta did all the work over the phone for me, measurements, everything. I couldn't be happier with my purchase and the service from Jacinta was amazing. Thank you.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDubbo
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

Great Staff, Quality Furniture

published

Just be before Xmas I bought a beautiful Bengal table in the Ballina store.. They were so helpful, I didn’t like the shape of the one that was sent, not a problem for them, Natasha let me exchange it for the one on the floor.
I will definitely shop there again

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBallina
Dan

DanSydney, NSW

Life time customer

published

Quality products that were well priced friendly and very helpful staff that would go the extra step to help plus the store was set out well so everything I was looking for was easier to find being a out of Towner new to the area it game me that family owned country town feel

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBallana

Great staff.

published

Have just purchased a lounge and would like to thank Cheryl & Tash for help. Great customer service you both made it easy for me. Quality staff, quality service, quality product . Thank you, Leonie.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBallina
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Sue W.

Sue W.Sydney Surrounds, NSW

Excellent service

published

Our salesperson Jane, had a remarkable product knowledge, answering all questions in detail. Very professional, helpful and a credit to the organisation. there was a wide range of product to choose from and the sales lady advised us in detail which product would best suit our needs.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTuggerah, NSW

Love it

published

A big thank you to Jane Brighton for her pleasant and professional service she went above and beyond to help me, it was a pleasure to shop at the Tuggerah store,the furniture is unique,comfortable and well made.I am looking forward to the delivery of my lounge,table,stools and entertainment unit.
Also lots of unique little things for Xmas presents.
Thanks again Jane.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTuggerah
子 珍.

子 珍.North Western Region, NSW

terrible shopping experience

published

The first time we went there the really friendly staff told us could pay 30 % deposit first and pay the rest once them come in. When we go there next time, a really rude staff told us to pay it all in once and when I told him I saw it can be paid by amex on the official website. He was really unpleasant with us saying that they dont take it and later on says they take with surcharg(e. I was really surprised with this appalling customer service.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationdubbo

The reviewer stated that an incentive was offered for this review

FLORENCE

FLORENCE

  • 2 reviews

Disappointing After Sales Service

published
Customer Service
Product Quality
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWarners Bay NSW
Jennifer

JenniferSydney Surrounds, NSW

Great service Great Staff

published

Thank you to Sam who is always helpful, professional, pleasant and a wealth of knowledge to always help us with our purchases this is why we keep coming back for that fantastic service and advice. You always make our experience memorable and enjoyable.

November 3rd 2022 Update: Fantastic service

Thanks Deb for all your help. You were professional and knowledgeable and made the experience easy. You are always helpful and professional and make it a memorable experience Many thanks for everything

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWest gosford
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture
Tanya D.

Tanya D.Sydney Surrounds, NSW

Amazing customer service

published

The Tuggerah store was well presented clean and the staff were diligent in customer care greeting everyone as they came in and offered assistance when needed. Point of sale was easy with 2 very friendly staff members, i was delighted to hear of the fast turn around with the lounges i have selected. A day before delivery i was given a very precise time frame and the 2 amazing drivers delivered my lounge and took all the packaging with them. Thank you Team for such smooth and friendly service this is a great store and i highly recommend this company and in particular the Tuggerah store for future sales. They went above and beyond.
(Lounge is Atlanta range)

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTuggerah store
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture
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Extremely helpful assistant

published

I enjoy shopping at Eureka Street Furniture because they tend to stock furniture that is a little different from the ordinary stores. The assistant, Jane, at the Tuggerah store was extremely patient and helpful. I would definitely shop there again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTuggerah
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

Sam was a great example of customer service done well

published

Loved Sam, her customer service was amazing, very informative and attentive without being overt. Have chosen our range to buy and will order via Sam in the near future .... great service

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWest gosford
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

Hi William,
Thank you so much for taking the time to write this lovely review. Sam does a great job and we are so pleased to hear that you received such good service while shopping at Eureka Street. We look forward to serving you again soon :)

It’s all about customer service

published

Thank you to Kelly and her conscientious professionalism I went from a simple meander around the shop to purchasing a decent order
You were so helpful and you made the shopping a very memorable experience

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWest Gosford
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

Hi Patricia,
Thank you so much for writing this lovely review. We are so pleased you received quality service and hope you are happy with your purchase. We hope to have the opportunity to serve you again soon :)

Jessica Rose

Jessica RoseCentral West, NSW

Fantastic service

published

I have had a fantastic experience with the Bathurst store . Steve has handled all my and my families purchases . Steve has fantastic customer skills, is always friendly, polite, puts up with my 101 questions and attends to each customer that I have watched walk through the doors . Myself and my family keep returning to purchase from this store purely based on the service and perfect presentation of this store .
The furniture and accessories are unique and beautiful.
I will continue to shop in this store.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBathurst
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

Service was excellent!

published

I visited the Warners Bay store and felt Debbie was very helpful and friendly with her service. The next day my husband and i returned to the store and we purchased our dining table and buffet and can't wait for it to arrive. We will definatly shop at Warners Bay again.Thank you

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWarners Bay
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

Hi Julie,
Thank you so much for taking the time to write this lovely review. We are so happy that you received great service from Debbie. We hope you love your dining table and buffet and look forward to serving you again soon :)

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Lucille

Lucilleasked

NSW, Tuggerah

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Lucilleasked

NSW, Tuggerah

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