Reviewer Photos & Videos
Danny M.Sydney Surrounds, NSW
Lovely staff! Came in for a coffee table left with a dining suite.
stunning furniture and with the current sale it's a bargain! The staff Jodie and Debbie were more than accomodating and deserve a pay rise! We came in for a coffee table and left with a dining suite, we couldn't be happier.
This will be the first place we visit next time we're in need of furniture.
1 comment
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Camille K.Hunter Region, NSW
Amazing service & products
I love this shop - amazing furniture that doesn’t break the bank; and love the new styles added frequently! Today I was served by Kathleen and her service was amazing. She went out of her way to give me information regarding delivery time estimations, stock availability and did up a quote for me. In addition, she also went out of her way to try and source the best deal for me as I’m purchasing a number of products from the store, which is definitely a good to see (honouring loyal customers).
I am yet to receive my products so I cannot comment on the quality just yet. The items in the store however, appear to be excellent quality and the displays are lovely. Will continue to shop here frequently & recommend to other friends and family.
1 comment
Kate M.Eureka Street Furniture
Hi Camille, thank you for your very kind review. I am so pleased that you had a great experience at Warners Bay. We are really proud of the beautiful unique pieces in our range and the fact they don't... Read more
break the bank makes it even better. Kathleen has been a great addition to our team, I will be sure to let her know your comments, she will be thrilled. We look forward to welcoming you back soon, KateSimilar opinion? Write a review on ieatwords.com.au!
Donna SmithHunter Region, NSW
- 2 reviews
- NSW, Warners Bay
- Verified customer
Ongoing superb customer service
I came in today to purchase the unit/book case that matches the lounge room of furniture we purchased two weeks ago. Kathleen was so helpful and also let me be to confirm my decision to purchase as I looked around again. Great staff, great selection of furniture and no pressure. This is what makes me come back.
1 comment
Kate M.Eureka Street Furniture
Hi Donna, thank you for your great feedback, I will be sure to pass on your lovely comments to Kathleen, I know she will be so appreciative that you took the time to post a review, in such awful times... Read more
, a little positivity is always welcome. I am pleased you were given time to consider your purchase, I know I hate feeling pressured to buy, especially when the piece will become an important part of your home, you want it to be perfect. We look forward to welcoming you back in store soon, until then, take care and stay safe, Kate
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Fantastic service and products
We were navigated around the store to be shown the different ranges of what furniture we were after. The knowledge of the sales person was outstanding. We could not be happier with the furniture we purchased. It was delivered by 2 friendly men that took care to have it all placed where we wanted it. We will be going back to Eureka Street for our next purchase.
1 comment
Kate M.Eureka Street Furniture
Hi Melanie, thank you so much for taking the time to write this review. I will be sure to pass on your feedback to both our Rutherford team and warehouse team. In such trying times, I am sure they wil... Read more
l appreciate the lift. Enjoy your new furniture, we hope to see you again soon, take care and stay safe, KateSimilar opinion? Write a review on ieatwords.com.au!
Excellent Friendly Staff
We visited Eureka Street Furniture at Warners Bay today. We were helped out with our inquires by Debbie who was very friendly & also had a thorough knowledge of the products.The store was well set out & had a great variety of products for us to look at.
1 comment
Kate M.Eureka Street Furniture
Hi Terry, Thank you for your positive feedback, we are very fortunate to have a fabulous team in Warners Bay. Please visit again soon, take care, Kate
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ChristineNorth Western Region, NSW
Love love love my lounge
After seeing the lounge online, I called the Dubbo store and Jacinta was so helpful, I purchased lounge and Jacinta did all the work over the phone for me, measurements, everything. I couldn't be happier with my purchase and the service from Jacinta was amazing. Thank you.
1 comment
Kate M.Eureka Street Furniture
Hi Christine, thank you for your kind words regarding Jacinta. Jacinta is the manager of our Dubbo store and is doing a great job. So pleased we could help you, enjoy your lounge, you have chosen the ... Read more
perfect time to buy a comfy new lounge with being at home so much.. Take care and stay safe, KateSimilar opinion? Write a review on ieatwords.com.au!
Great Staff, Quality Furniture
Just be before Xmas I bought a beautiful Bengal table in the Ballina store.. They were so helpful, I didn’t like the shape of the one that was sent, not a problem for them, Natasha let me exchange it for the one on the floor.
I will definitely shop there again
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DanSydney, NSW
Life time customer
Quality products that were well priced friendly and very helpful staff that would go the extra step to help plus the store was set out well so everything I was looking for was easier to find being a out of Towner new to the area it game me that family owned country town feel
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Great staff.
Have just purchased a lounge and would like to thank Cheryl & Tash for help. Great customer service you both made it easy for me. Quality staff, quality service, quality product . Thank you, Leonie.
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Sue W.Sydney Surrounds, NSW
Excellent service
Our salesperson Jane, had a remarkable product knowledge, answering all questions in detail. Very professional, helpful and a credit to the organisation. there was a wide range of product to choose from and the sales lady advised us in detail which product would best suit our needs.
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Love it
A big thank you to Jane Brighton for her pleasant and professional service she went above and beyond to help me, it was a pleasure to shop at the Tuggerah store,the furniture is unique,comfortable and well made.I am looking forward to the delivery of my lounge,table,stools and entertainment unit.
Also lots of unique little things for Xmas presents.
Thanks again Jane.
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子 珍.North Western Region, NSW
terrible shopping experience
The first time we went there the really friendly staff told us could pay 30 % deposit first and pay the rest once them come in. When we go there next time, a really rude staff told us to pay it all in once and when I told him I saw it can be paid by amex on the official website. He was really unpleasant with us saying that they dont take it and later on says they take with surcharg(e. I was really surprised with this appalling customer service.
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The reviewer stated that an incentive was offered for this review
FLORENCE
- 2 reviews
Disappointing After Sales Service
Bought two display units from the Warners Bay Store. The day I saw them in the shop I was encouraged to buy as there was a 30% sale and it was only on for a few more days. However the following day they had dropped a massive $600.00 because it was discontinued. The delivery man was very friendly and punctual. The disappointing thing was that there were three dents in the drawers and some marks on inside of the doors. When I tried to get a replacement, I was told 'there is no stock, can you get your husband to sand them'. You're not buying A...Read more
ustralian you know, if you did the items would be three times the price". It was still 1700.00 of my hard earned money. I was dismissed, there were no other suggestions. There are a few marks here and there as I bought two but due to really liking the cabinets overall, I will not contact consumer affairs. I did send a courteous email to the company who acknowledged my email stating that this experience has left a bad taste in my mouth and because I stated that I like the cabinets they praised me for 'rising above this impression' and that just because it is discounted and discontinued, that it should not have been of less quality'. Well disappointedly the quality was not the standard I expected and I will not set foot in their store again, due to lack of after sale service and goodwill/integrity. I shared this experience with another furniture company who shook their head, but suggested sanding is not appropriate for white lacquered furniture but to use some patch up paste which I have purchased and this has made me a great deal happier.Similar opinion? Write a review on ieatwords.com.au!
JenniferSydney Surrounds, NSW
Great service Great Staff
Thank you to Sam who is always helpful, professional, pleasant and a wealth of knowledge to always help us with our purchases this is why we keep coming back for that fantastic service and advice. You always make our experience memorable and enjoyable.
November 3rd 2022 Update: Fantastic service
Thanks Deb for all your help. You were professional and knowledgeable and made the experience easy. You are always helpful and professional and make it a memorable experience Many thanks for everything
1 comment
Kate M.Eureka Street Furniture
Hi Jennifer,
Thank you so much for taking the time to write this lovely review. It is wonderful to read that you received such great service from both our valued team members Sam and Debbie. We prid... Read more
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Tanya D.Sydney Surrounds, NSW
Amazing customer service
The Tuggerah store was well presented clean and the staff were diligent in customer care greeting everyone as they came in and offered assistance when needed. Point of sale was easy with 2 very friendly staff members, i was delighted to hear of the fast turn around with the lounges i have selected. A day before delivery i was given a very precise time frame and the 2 amazing drivers delivered my lounge and took all the packaging with them. Thank you Team for such smooth and friendly service this is a great store and i highly recommend this company and in particular the Tuggerah store for future sales. They went above and beyond.
(Lounge is Atlanta range)
1 comment
Kate M.Eureka Street Furniture
Hi Tanya,
Thank you so much for taking the time to write this lovely review and share your picture of your beautiful lounge setting! It looks just wonderful! It's also great to hear that you receive... Read more
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Extremely helpful assistant
I enjoy shopping at Eureka Street Furniture because they tend to stock furniture that is a little different from the ordinary stores. The assistant, Jane, at the Tuggerah store was extremely patient and helpful. I would definitely shop there again.
1 comment
Kate M.Eureka Street Furniture
Hi Paul,
Thank you so much for taking the time to write this lovely review. We are so pleased you appreciate our product selection as we do always aim to be unique and stock quality products. We hop... Read more
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Sam was a great example of customer service done well
Loved Sam, her customer service was amazing, very informative and attentive without being overt. Have chosen our range to buy and will order via Sam in the near future .... great service
1 comment
Kate M.Eureka Street Furniture
Hi William,
Thank you so much for taking the time to write this lovely review. Sam does a great job and we are so pleased to hear that you received such good service while shopping at Eureka Street. We look forward to serving you again soon :)
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It’s all about customer service
Thank you to Kelly and her conscientious professionalism I went from a simple meander around the shop to purchasing a decent order
You were so helpful and you made the shopping a very memorable experience
1 comment
Kate M.Eureka Street Furniture
Hi Patricia,
Thank you so much for writing this lovely review. We are so pleased you received quality service and hope you are happy with your purchase. We hope to have the opportunity to serve you again soon :)
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Jessica RoseCentral West, NSW
Fantastic service
I have had a fantastic experience with the Bathurst store . Steve has handled all my and my families purchases . Steve has fantastic customer skills, is always friendly, polite, puts up with my 101 questions and attends to each customer that I have watched walk through the doors . Myself and my family keep returning to purchase from this store purely based on the service and perfect presentation of this store .
The furniture and accessories are unique and beautiful.
I will continue to shop in this store.
1 comment
Kate M.Eureka Street Furniture
Hi Jessica,
Thank you so much for taking the time to write this extremely lovely review! We are certainly very lucky to have Steve. He is a real asset and it is wonderful to know what great service ... Read more
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Service was excellent!
I visited the Warners Bay store and felt Debbie was very helpful and friendly with her service. The next day my husband and i returned to the store and we purchased our dining table and buffet and can't wait for it to arrive. We will definatly shop at Warners Bay again.Thank you
1 comment
Kate M.Eureka Street Furniture
Hi Julie,
Thank you so much for taking the time to write this lovely review. We are so happy that you received great service from Debbie. We hope you love your dining table and buffet and look forward to serving you again soon :)
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Kate M.Eureka Street Furniture
Hi Danny, thank you so much for taking the time to share your experience. I am really pleased that you loved our beautiful product and found the perfect piece for your home. Debbie and Jody are a grea... Read more
t team so I totally agree with your comments... We look forward to welcoming you back in soon, no doubt the dining table has a matching range so the options are endless.. have a great week and thanks again, Kate