Fantastic Furniture VIC, Hoppers Crossing

Placed an order and it was ready in 10 minutes to collect, perfect

I recently bought my daughter a Saffron rug. It
Feels
So lovely to walk and sit, plus the colors are beautiful, so I decided to buy one for myself.

I ordered two king single beds in April from Hoppers Crossing store and was advised will be available in 6 to 8 weeks. On calling them, was advised they are at distribution centre . Manager at hoppers crossing store, advised they have sent email but cannot contact distribution centre over phone and cannot say when beds will be recd.
I have guests over as we have marriage in the family. Having planned purchase and was assured, will not have no issues and now, I am in very difficult situation, where have no sleeping arrangements for my guests

we purchased a havana bed room package and were totaly dissapointed. a bedroom package made out of cardboard would have been much stronger. very hard to assemble, cheap wood that keeps breaking up and splitting, all the items keep falling apart. this is the worst product i have ever purchase in my life. terrible product and this shop should be ashamed of themselves selling such inferior products

Been shopping from fantastic furniture since I first moved out of home to become an independent women. But to start my new and bright future I needed to fill my new home. Fantastic furniture is a great store for new begging or just needed your everyday essentials. It's affordable. Reliable and easy to assemble.

Hi just had very good experience with your sales, store/pick up, I had previously purchased two Tara bar stools, but found when assembling that one of them was missing 3 small parts (cross struts), on email sales arranged for me to visit, and when I visited the store staff was expecting me and was very helpful and cheerful in digging the three bits out for me form the stock, we even discussed how it could of happened, as the stools come in to you in boxes of four, the missing bits where probably just missed when my two stools where taken out off the box of four, thank you Alan

I knew what I needed. I rang the store to make sure they had one in stock. The phone people at Fantasti Furniture are always cheerful, polite and helpful. My instore experience was efficient and helpful as well as at the pick up area. I love dealing with the Hoppers crossing store. The quality available for the price paid is great.

I went to the Hoppers Crossing store to buy a rug and was told it wasn't available but I could buy it online. I purchased it online for click and collect on 26Jan for a 3 week collection timeline. I waited 6 weeks and given it wasn't received, I contacted the store and was advised to proceed with a cancellation as the collection date was still unknown. I submitted the cancellation on 03Mar and received acknowledgement on 06Mar. I was told on the phone the refund would take from 10 to 14 days.
It's been more than 14 days and I still haven't rec

We bought a three door wardrobe and delivered a product without proper instructions at all . I think they assumed we can assemble it by guessing our self . I contact to customer service and he told me forwarded my complaint to store . But unfortunately they didn’t even bother to call me back . What a service. I won’t recommend anyone to go through this hassle.