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Reviews

4.5

131 reviews
5
(101)
4
(17)
3
(3)
2
(0)
1
(10)
  • Product Quality
    4.5 (15)
  • Return Claim MadeYes (1) · No (18)
  • Warranty Claim MadeYes (1) · No (18)
  • Product Appearance As advertised (88%) · Not as advertised (12%)
  • Customer Service
    4.2 (15)
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soulitsa

soulitsaMelbourne

  • 2 reviews
  • 2 likes

Incompetent service and exhausted and disappointed with product

published
Shop LocationVIC, Preston
4 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture
soulitsa
soulitsa
Fantastic Furniture
Fantastic F.Fantastic Furniture

good choice

published

The reception we received was superb and the seller was patient enough to allow us to make our choice. Well appreciated
Very friendly and helpful service
All the furniture possibilities you can possibly dream about... The level of knowledge the sales people have is beyond belief! The time to deliver the product is reasonable

Shop LocationVIC, Preston
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Lisa

LisaMelbourne

  • 6 reviews

Best customer service possible

published

Was desperate for two king single beds yesterday - rang Lucy at Northland Fantastic Furniture in Preston - her service was unbelievable. Was able to purchase a bed, base and two different mattresses over the phone in record time - completely taking into account the individual needs of both sleepers - her product knowledge was exceptional and her warmth and friendly calm manner helped enormously. She swiftly moved my purchase to payment and then called me immediately once payment had registered to have my delivery booked in. Honestly she saved me literally hours of my life driving around and around at a time when time is slim. Thank you Lucy for being totally AWESOME~! Looking forward to our delivery on Thursday.



Shop LocationVIC, Preston
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
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Value for money

published

After perusing a number of furniture stores found what we were looking for. Well priced - available and easy pick pick up.

Shop LocationVIC, Preston
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The staff are always most helpful!

published

The purchase process was done with ease at the store itself. The staff are efficient, helpful and engaging. A positive experience by all means.

Shop LocationVIC, Preston
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Elf, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team

Always find what I need

published

Very happy with service and products always find what I need and so much fabric colour choice made our purchase in store everything was well organised and great friendly staff

Shop LocationVIC, Preston
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Dianne, thank you very much for choosing to shop with us in Preston and taking the time to share your experiences. We hope to serve you again in the future. Regards Ryan and the Fantastic team

GREAT SERVICE & SERVICE WITH A SMILE

published

I went into Maribyrnong store and the service was bad. Caterina served me. I walked out.
Then contacted Preston Branch and absolutely fantastic service from LUCY

Shop LocationVIC, Preston
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Abbas, thanks for choosing to shop with us at our Preston store. We hope to see you back soon! Regards Annie and the Fantastic team

Chloe

ChloeAdelaide

  • 3 reviews
  • 9 likes

Fantastic as always

published

We visited the Northland showroom on Saturday 2nd Dec. The store was very busy; however, staff were helpful and attentive and did their best to meet shoppers' needs. The product range was good and the showroom was easy to navigate. We purchased a couch and arranged delivery for the following weekend. The whole transaction was quick and easy.
Thanks for the excellent shopping experience. We'll be back again!

Shop LocationVIC, Preston
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
M.M

M.MMelbourne

Excellent Customer Service

published

Helpful and friendly Staff. Along with good range of products at descent price as compared to the market. I definitely recommend it.

Shop LocationVIC, Preston
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
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one stop shop

published

In store. House lot bedroom lounge dining floor rug tables. easy shopping with friendly helpful staff. good quality & price

Shop LocationVIC, Preston
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Kerry, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Annie and the Fantastic team

Golale

Golale

  • 2 reviews

Value for money

published

I found it with so rational pricing pulse stylish and nice design . However you need to Waite for some items more than weeks. Totally I am happy with the experience and recommended to the ones with limited budget looking for quality.

Shop LocationVIC, Preston
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Awesome!

published

LOVE LOVE LOVE this bed, it is exactly what I was looking for! recommend this bed highly to anyone who is thinking of buying it

Shop LocationVIC, Preston
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Ness, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Annie and the Fantastic team

Happy shopper

Happy shopperMelbourne

Affordable and Australian made

published

Very helpful staff who knew their products and services and guided us through the options. Pointed out that we needed to consider the size of the sofa in relation to the size of our front door for delivery reasons. After expecting to have to wait 2-3 weeks for delivery we were delighted to be told we could have delivery the next day. Wonderful service.

Shop LocationVIC, Preston
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Completely Satisfied.

published

We received a catalogue and saw a lounge suite we liked. We then went in-store and they had the lounge suite on display and even in the colour we wanted. We found the lounge suite to be very comfortable and after asking a few questions, we went ahead and placed an order. Initially, we paid a deposit and once the lounge suite arrived, which was earlier than expected, we paid the balance and organised the delivery date. We even ended up purchasing an extra recliner which was delivered on the same day as the lounge suite. In all, great customer service and an easy purchasing experience.

Shop LocationVIC, Preston
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Perfect bed!

published

I purchased a double bed and mattress for my son. I purchased online....easy, and within 30 minutes I had my 'ready for collection' email. So Easy! The store man helped me get the heavy box and mattress in the car, I was so impressed. We put the bed together in no time, and it's perfect! Thanks fantastic furniture for having value for money products.

Shop LocationVIC, Preston
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Janet, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Annie and the Fantastic team

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Mike

MikeNorth Fitzroy

  • 2 reviews

Great design for the Retro line

published

The offer on the web site/TV was nice. But the look and feel and sit into the Retro furniture, was an exceptionally great decision point. We only wish the waiting time of 4-6 weeks would be much shorter

Shop LocationVIC, Preston
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Great value

published

In store purchase as wanted some advise and view the product.
Staff helpful and I would recommend them highly
Went to many furniture stores in the area and returned to fantastic as the staff where exceptional.

Shop LocationVIC, Preston
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Elizabeth

ElizabethSouth Morang

Waiting for delivery and exchange of alternative couch.

published

Unfotunately had problem with bonded leather product still under warrenty and was exchanged for a vinyl product which has proved to be durable with past purchases. Offering great customer service. Thankyou.

Shop LocationVIC, Preston
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Elizabeth, thanks so much for choosing to shop with us! We are so pleased we were able to assist you with replacing your old sofas. We look forward to serving you again soon. Regards Annie and the Fantastic team

Kumar

KumarMelbourne

Excellent option, reasonably priced, and great customer service.

published

Got some great advise from the staff and finally got what I wanted on a decent price which is also good looking.

Shop LocationVIC, Preston
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

There is only one word FANTASTIC

published

I went to the Preston store great service i would shop again there with those friendly staff they know there stuff it made my life easy

Shop LocationVIC, Preston
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Chich, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team

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