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soulitsaMelbourne
- 2 reviews
- 2 likes
- VIC, Preston
- Verified customer
Incompetent service and exhausted and disappointed with product
Bed we bought broke in less than one month. Returned the faulty product with a purchase of a bed base just to ensure stability. Just today the base was delivered without a delivery fee which was paid with the initial bed purchase, and when I removed the plastic, I found the fabric under the base ripped. This will not not have any bearing on a functionality of the bed, however the product is brand new and the tear not caused in the prospective future by a pet or any other situation of circumstance. I will be contacting the store in Preston tomor...Read more
row to inform them of the state of the base.Well I did that and the time it has taken to get a partial reimbursement of the base with the decision to keep it, even though faulty has not been completed yet. I am still waiting after two weeks now. The quality really is what you pay for and this is the reality.....still waiting for my money back and a missing wheel on my base
4 comments
Why do I need to send you my purchase details when I have already communicated via phone and told my refund request has been lodged and is underway? I emailed you a picture of the faulty base which yo... Read more
u received and confirmed that a refund would be issued. I shouldn't have to go to the store, but it looks like I will have to today and get my money back in person after my dental appointment, with the likelihood I will be late to work this afternoon. Oh and I'll be sure to bring in the receipt!!!! Still no refund after 3 weeks and no base wheel, which supposedly has been sent off to me via express postFantastic F.Fantastic Furniture
Hi soulitsa, as your review does not contain any of your details we are unable to check if this had been taken care of for you yet. I am very sorry for the inconvenience, we will ensure this is proces... Read more
sed for you promptly. Kind regards Ryan and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
- VIC, Preston
- Verified customer
good choice
The reception we received was superb and the seller was patient enough to allow us to make our choice. Well appreciated
Very friendly and helpful service
All the furniture possibilities you can possibly dream about... The level of knowledge the sales people have is beyond belief! The time to deliver the product is reasonable
1 comment
Fantastic F.Fantastic Furniture
Hi Nancy, Thanks so much for choosing to shop with us! We are happy to hear you are enjoying our product range and we appreciate you taking the time out to share your experience with our company. We h... Read more
ope to see you back soon! Regards Ryan and the Fantastic TeamSimilar opinion? Write a review on ieatwords.com.au!
LisaMelbourne
- 6 reviews
Best customer service possible
Was desperate for two king single beds yesterday - rang Lucy at Northland Fantastic Furniture in Preston - her service was unbelievable. Was able to purchase a bed, base and two different mattresses over the phone in record time - completely taking into account the individual needs of both sleepers - her product knowledge was exceptional and her warmth and friendly calm manner helped enormously. She swiftly moved my purchase to payment and then called me immediately once payment had registered to have my delivery booked in. Honestly she saved me literally hours of my life driving around and around at a time when time is slim. Thank you Lucy for being totally AWESOME~! Looking forward to our delivery on Thursday.
1 comment
Fantastic F.Fantastic Furniture
Hi Lisa, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store and we appreciate you recommending us! We hope to serve you aga... Read more
in in the future and will pass on your kind words to Lucy! Regards Jivani and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Fantastic Furniture VIC, Preston compares to other Furniture Shops
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Value for money
After perusing a number of furniture stores found what we were looking for. Well priced - available and easy pick pick up.
1 comment
Fantastic F.Fantastic Furniture
Hi Allen, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store and we appreciate you recommending us! We hope to serve you ag... Read more
ain in the future! Regards Jivani and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
The staff are always most helpful!
The purchase process was done with ease at the store itself. The staff are efficient, helpful and engaging. A positive experience by all means.
1 comment
Fantastic F.Fantastic Furniture
Hi Elf, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team
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Always find what I need
Very happy with service and products always find what I need and so much fabric colour choice made our purchase in store everything was well organised and great friendly staff
1 comment
Fantastic F.Fantastic Furniture
Hi Dianne, thank you very much for choosing to shop with us in Preston and taking the time to share your experiences. We hope to serve you again in the future. Regards Ryan and the Fantastic team
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GREAT SERVICE & SERVICE WITH A SMILE
I went into Maribyrnong store and the service was bad. Caterina served me. I walked out.
Then contacted Preston Branch and absolutely fantastic service from LUCY
1 comment
Fantastic F.Fantastic Furniture
Hi Abbas, thanks for choosing to shop with us at our Preston store. We hope to see you back soon! Regards Annie and the Fantastic team
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ChloeAdelaide
- 3 reviews
- 9 likes
Fantastic as always
We visited the Northland showroom on Saturday 2nd Dec. The store was very busy; however, staff were helpful and attentive and did their best to meet shoppers' needs. The product range was good and the showroom was easy to navigate. We purchased a couch and arranged delivery for the following weekend. The whole transaction was quick and easy.
Thanks for the excellent shopping experience. We'll be back again!
1 comment
Fantastic F.Fantastic Furniture
Hi Chloe, thank you for shopping with us and taking the time to tell us about your experience. We really appreciate it! It is wonderful to hear that you were happy with store team that assisted you! ... Read more
We hope to serve you again in the future! Regards Ryan and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
M.MMelbourne
Excellent Customer Service
Helpful and friendly Staff. Along with good range of products at descent price as compared to the market. I definitely recommend it.
1 comment
Fantastic F.Fantastic Furniture
Hi Musa, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store and we appreciate you recommending us! We hope to serve you aga... Read more
in in the future! Regards Annie and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Fantastic Furniture VIC, Preston compares to other Furniture Shops
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one stop shop
In store. House lot bedroom lounge dining floor rug tables. easy shopping with friendly helpful staff. good quality & price
1 comment
Fantastic F.Fantastic Furniture
Hi Kerry, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Annie and the Fantastic team
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Golale
- 2 reviews
Value for money
I found it with so rational pricing pulse stylish and nice design . However you need to Waite for some items more than weeks. Totally I am happy with the experience and recommended to the ones with limited budget looking for quality.
1 comment
Fantastic F.Fantastic Furniture
Hi Golale, thanks so much for choosing to shop with us! We are happy to hear you are enjoying our product range and we appreciate you taking the time out to share your experience with our company. We ... Read more
hope to see you back soon! Regards Annie and the Fantastic TeamSimilar opinion? Write a review on ieatwords.com.au!
Awesome!
LOVE LOVE LOVE this bed, it is exactly what I was looking for! recommend this bed highly to anyone who is thinking of buying it
1 comment
Fantastic F.Fantastic Furniture
Hi Ness, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Annie and the Fantastic team
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Happy shopperMelbourne
Affordable and Australian made
Very helpful staff who knew their products and services and guided us through the options. Pointed out that we needed to consider the size of the sofa in relation to the size of our front door for delivery reasons. After expecting to have to wait 2-3 weeks for delivery we were delighted to be told we could have delivery the next day. Wonderful service.
1 comment
Fantastic F.Fantastic Furniture
Hi Happy Shopper, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such a great in store experience with our team members and products! W... Read more
e hope to serve you again in the future! Regards Annie and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
Completely Satisfied.
We received a catalogue and saw a lounge suite we liked. We then went in-store and they had the lounge suite on display and even in the colour we wanted. We found the lounge suite to be very comfortable and after asking a few questions, we went ahead and placed an order. Initially, we paid a deposit and once the lounge suite arrived, which was earlier than expected, we paid the balance and organised the delivery date. We even ended up purchasing an extra recliner which was delivered on the same day as the lounge suite. In all, great customer service and an easy purchasing experience.
1 comment
Fantastic F.Fantastic Furniture
Hi Carmel V, thanks so much for choosing to shop with us! We are happy to hear you are enjoying our product range and we appreciate you taking the time out to share your experience with our company. W... Read more
e hope to see you back soon! Regards Annie and the Fantastic TeamSimilar opinion? Write a review on ieatwords.com.au!
Perfect bed!
I purchased a double bed and mattress for my son. I purchased online....easy, and within 30 minutes I had my 'ready for collection' email. So Easy! The store man helped me get the heavy box and mattress in the car, I was so impressed. We put the bed together in no time, and it's perfect! Thanks fantastic furniture for having value for money products.
1 comment
Fantastic F.Fantastic Furniture
Hi Janet, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Annie and the Fantastic team
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Find out how Fantastic Furniture VIC, Preston compares to other Furniture Shops
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MikeNorth Fitzroy
- 2 reviews
- VIC, Preston
- Verified customer
Great design for the Retro line
The offer on the web site/TV was nice. But the look and feel and sit into the Retro furniture, was an exceptionally great decision point. We only wish the waiting time of 4-6 weeks would be much shorter
1 comment
Fantastic F.Fantastic Furniture
Hi Mike, thanks so much for choosing to shop with us! We are happy to hear you are enjoying our product range and we appreciate you taking the time out to share your experience with our company. We ho... Read more
pe to see you back soon! Regards Annie and the Fantastic TeamSimilar opinion? Write a review on ieatwords.com.au!
Great value
In store purchase as wanted some advise and view the product.
Staff helpful and I would recommend them highly
Went to many furniture stores in the area and returned to fantastic as the staff where exceptional.
1 comment
Fantastic F.Fantastic Furniture
Hi Glenda, thanks so much for choosing to shop with us! We are happy to hear you are enjoying our product range and we appreciate you taking the time out to share your experience with our company. We ... Read more
hope to see you back soon! Regards Ryan and the Fantastic TeamSimilar opinion? Write a review on ieatwords.com.au!
ElizabethSouth Morang
Waiting for delivery and exchange of alternative couch.
Unfotunately had problem with bonded leather product still under warrenty and was exchanged for a vinyl product which has proved to be durable with past purchases. Offering great customer service. Thankyou.
1 comment
Fantastic F.Fantastic Furniture
Hi Elizabeth, thanks so much for choosing to shop with us! We are so pleased we were able to assist you with replacing your old sofas. We look forward to serving you again soon. Regards Annie and the Fantastic team
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KumarMelbourne
- VIC, Preston
- Verified customer
Excellent option, reasonably priced, and great customer service.
Got some great advise from the staff and finally got what I wanted on a decent price which is also good looking.
1 comment
Fantastic F.Fantastic Furniture
Hi Kumar, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such wonderful in store experiences with our team members and products! We hop... Read more
e to serve you again in the future! Regards Ryan and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
There is only one word FANTASTIC
I went to the Preston store great service i would shop again there with those friendly staff they know there stuff it made my life easy
1 comment
Fantastic F.Fantastic Furniture
Hi Chich, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team
Similar opinion? Write a review on ieatwords.com.au!
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Fantastic F.Fantastic Furniture
Hi soulitsa, I am very sorry to hear about your experience and I do apologise for the inconvenience caused. I would really like to follow up on the refund to ensure this is processed for you, would it... Read more
be possible to send me your purchase details to [email protected]? Kind regards Ryan and the Fantastic team