Fantastic Furniture Questions & Answers (page 3 of 13)

Hi there Vicki! We do not have individual product reviews for our range. Kind regards Ryan and the Fantastic team

Hi there Stacey S and Soph! Our couches do require you to put on the legs, and some of the larger sofas come in 2 boxes. The assembly is very simple and wouldn't take much time at all though. Regards Nick and the Fantastic team.

Hi Suzy M, Unfortunately we do not have a listed weight limit for most of our beds. The Paris bed can comfortably hold 2 adults, but we are unable to provide a figure that it is supposed to hold. My apologies for the inconvenience. Kind regards Nick and the Fantastic team.

Hi Linda, you can return items assembled aslong as they are not damaged and in the original condition. Kind regards Ryan and the Fantastic team

Hi AWW64, all our products are made to comply with strict Australian manufacturing regulations which are safe for household use. Kind regards Ryan and the Fantastic team

Hi J99, Unfortunately the Online Only range of mattresses do have the same no return policy as the rest of our mattresses. We try to provide enough of a description online so that you know what you are getting, but if the mattress is opened we cannot accept it back unless it is faulty. I apologise for the inconvenience. We do have a wide range of mattresses available to try in store though! Regards Nick and the Fantastic team.

Hi there ange.harrri, our 60 day change of mind return policy also includes our online only range. If you do purchase this sofa and find it not suitable, you are welcome to return it to your local Fantastic store within 60 days. Kind regards Ryan and the Fantastic team

Hi there Tracey, Sorry to hear you are having trouble with assembly. On the bracket there is a small clip to push or pull to release the lock so you can slide out the back frame. Kind regards Ryan and the Fantastic team

Hi there Gina Candelori, on the product page under the production description, you will see a 'Perfect fit guide' Which has more details measurements. Kind regards Ryan and the Fantastic team

Hi Lee64, while the unit is easy to assemble, it can be a little time consuming! If you have a little helper, you shouldn't have any issues. Kind regards Ryan and the Fantastic team

Hi Jacqueline M.! To attach the legs to the Jazz sofa, you will first need to remove the black castor feet, underneath will be a guide hole for you to screw the Jazz legs into. Kind regards Ryan and the Fantastic team

Hi there Ally! The Tori double bed is currently in stock and available for purchase on our website. Kind regards Ryan and the Fantastic team

Hi Katelyn P, I am terribly sorry to hear you are yet to receive your refund. Could you please send us an email to [email protected] with your contact details and sales order number so we can assist? Kind regards Ryan and the Fantastic team

Hi Susan! The amount of time that an order can be held generally depends on the store and warehouse, so it is always best to give them a call to discuss. We can hold your order with a 20% deposit and wait 1-2 weeks once the order is ready before delivering the items. Orders may take a few weeks to be available anyway, so this might suit you well! Kind regards Nick and the Fantastic team.

Hi there Diana S, If you contact your local store directly they will be happy to assist with arranging replacement legs for you. Kind regards Ryan and the Fantastic team

Hi Karen, we do have the Sally Rattan Dining Chairs, which you can view here: https://www.fantasticfurniture.com.au/Categories/Promotional/New-Arrivals/Set-Of-2-Sally-Rattan-Dining-Chairs/p/SLYCHA2PCOOOWICNAT?q=sally&sort=clear We do not have any rattan cane dining chairs though I'm sorry! Kind regards Nick and the Fantastic team.

Hi Christine G, We are sorry to hear about the issue with your sofa. If you could please send us an email to [email protected] with your contact details, sales order number and a photo of the issue we will have a team member contact you to assist. Kind regards Ryan and the Fantastic team

Hi there Laura! As our sofas in-store have been on display and enjoyed by many customers while in-store, the foam has softened up over time as your very own sofa will with general use. This is a very common and the sofas you see in-store are exactly the same as the one delivered to your home, so you can be assured over time your own sofa will soften up. Kind regards Ryan and the Fantastic team