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Fantastic Furniture Questions & Answers (page 2 of 13)
Online store, Physical store255 questions from our users
Lindaasked
I'm trying to contact the Windsor store on 07 33571142 but can't get through.
Is the phone out of order?
Is there another number I can call?
Many thanks,
Linda Dempster.
2 answers
Fantastic F.Fantastic Furniture
Hi there Linda, I am very sorry to hear you haven't been able to reach our Windsor store. Please contact us via our website with your details and we can arrange a call back for you. Kind regards Ryan and the Fantastic team
Thank you, Ryan. Luckily, the phone line was working the next morning so I managed to speak to the staff.
Pauline S.asked
HI - We bought two Jazz two seater lounges at the weekend - took black Stubbs off bottom to add legs - but Stubbs come with standard screws and legs come with wide bolts with blunt end - do I have to drill the holes and since I am now in orange and lounge is in Sydney, can you tell me what size drill bit I will need to take back next weekend please to get the legs on
No answers
Marrietteasked
How to attach wooden legs to jazz couch. The holes are too small. No instructions booklet received.
4 answers
Fantastic F.Fantastic Furniture
Hi Marriette, I am sorry for the inconvenience caused. If you remove the black stubs in place of the legs you should be able to easily screw the legs into place. If you are experiencing further issues please feel free to contact your nearest store by phone. Kind regards Nick and the Fantastic team.
In the case of my 2 seater Jazz couch, you actually don't need to remove the black stubs. If you look a little further down from the black stub towards the middle of the couch, you may see a tiny hole in the base fabric (or feel around for a hole). This is where you are meant to screw the legs in.
ahhh - Thank you - I will have a look
Melasked
I am trying to find reviews on the product I am interested in, yet the reviews are about your store, whats the point?
2 answers
But the products are member created.
Fantastic F.Fantastic Furniture
Hi Mel, we do have all product reviews published on our website on the page of the relevant product. Unfortunately we cannot control what customers post about the product, and it does not always specifically relate to that product. I do apologise for the inconvenience caused. Regards Nick and the Fantastic team.
Terry M.asked
do lowboys come assembled
2 answers
Ask the store
Fantastic F.Fantastic Furniture
Hi Terry, unfortunately the majoring of our products do come flat packed. This includes our tallboys and lowboys. Regards Nick and the Fantastic team.
Terry M.asked
Do lowboy dresses come assembled
Janelleasked
Do you remove the old lounge from our home when we buy a new one from you thank you Janelle
2 answers
As I doubt the public will know I suggest you get someone to ring them
Fantastic F.Fantastic Furniture
Hi Janelle, unfortunately we do not currently have a service in place to collect old lounges when delivering a new one. My apologies for the inconvenience! Regards Nick and the Fantastic team.
Melissa W.asked
How do you put the legs on the Jazz 2 seater couch?
Liaasked
Having trouble assembling the legs on the Retro Queen Bed! Help I dont want to sleep on the floor
Masonasked
ARe the mattresses included with the bed?
3 answers
Why not simply ring them?
Wow, what a genius.
Fantastic F.Fantastic Furniture
Hi Mason, all of our beds and mattresses are sold separately. This is so you can have your choice of mattress from the wide range we have available, and choose the right one to suit your needs and budget. My apologies for the delayed response. Regards Nick and the Fantastic team.
Lozevska L.asked
Bought a sofa 3 months ago, the arm rest has cracked and about to fall apart, what should I do is it under warranty
1 answer
Yes, it should still be under warranty. Ring the store where you bought it and they will tell you how to go about it.
Sharyn T.asked
Hi Im having trouble assembling Toto dining chairs. Can someone help pls.Thanks
Kind Regards
Sharyn Tomlyn.
Ashasked
Hi
I am looking for a Motown sofa bed to buy in Blacktown, Sydney. Would be great if I could know the availability anywhere in Sydney ?
Thanks
I bought a jazz sofa and I dont know how to assemble the legs. There are no instruction
Thanks
Erwin
Veronicaasked
Hi guys,
Has anyone bought Fantastic Furniture Hampton 3 Seater chaise? It looks great instore but a friend has said their lounge sagged after a short space of time.
Thank you.
No answers
Wendy ninnesasked
Bought sofa bed but cannot get it to fold back. How do I do it. Thought it would be simple but cannot get it back into sofa. Please help
1 answer
Fantastic F.Fantastic Furniture
Hi Wendy, I am sorry to hear that you are not able to fold your sofa bed back. You can contact your nearest store by phone, or you can email [email protected] to assist as well. My sincere apologies for the inconvenience. Regards Nick and the Fantastic team.
Suzanne H.asked
White two pack cupboard 140x90 with glass doors
Lalie F.asked
can I buy an arm cushion cover for a Lewis Recliner 2 STR this week
3 answers
You will need to call them directly to order the correct fabric colour, orders like this usually take longer to collect than a week .
Phone number please
Fantastic F.Fantastic Furniture
Hi Lalie F.! My sincere apologies for the delayed response. You can locate the phone number of any of our stores here: https://www.fantasticfurniture.com.au/store-finder Regards Nick and the Fantastic team.
Donna T.asked
Can I purchase bed height risers
1 answer
Fantastic F.Fantastic Furniture
Hi Donna T., unfortunately we do not have bed height risers, but you can view all of our beds and bed accessories here: https://www.fantasticfurniture.com.au/Categories/Bedroom-%26-Mattresses/Beds/c/Beds Regards Nick and the Fantastic team.
Helenasked
Where can I buy replacement wooden slats for a Tokyo double bed
1 answer
Fantastic F.Fantastic Furniture
Hi Helen, I am very sorry for the delayed response. You can purchase replacement slats for the Tokyo in any of our stores, and they are currently $28 for a full set of Double Slats. Regards Nick and the Fantastic team.
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