Fantastic Furniture Questions & Answers (page 4 of 13)

Hi I recently purchased your modular 3 Chaise lounge from the melody range. It arrived today but I am having great difficulty removing the rubber "stoppers" under the base to screw in the 8 wooden legs. Any suggestions for how I might rectify this problem. Thanks Kim

Can you tell me if all furniture is assembled or comes as a flat pack. Need bedroom, lounge and dining furniture and freighted from Perth to northern WA.

Is the the wood used in the Alex desk made from sustainable timber? It doesn't look like it is from the web page, but this is an important feature of any furniture we buy.

Why is your outdoor furniture online only and has to be delivered unfortunately the product I want to purchase is going to cost me half of the purchase price just to be delivered so unfortunately I will have to go elsewhere

Can you tell me why my online payment was rejected, although full payment was taken from my bank account? My account had sufficient funds. I couldn't find a number to ring about this, so had to use the online chat. The person I contacted couldn't tell me why my order was rejected, and didn't offer any attempt to rectify the situation. Very disappointed with fantastic furniture.

do you have sofa beds

I bought a dining table and chairs last weekend but the colour of the table legs is too different to the chair legs, plus they are metal and not wood as thought they were! Have decided I want to return both for a refund. I was told in store if i wasn’t happy I can return within 60 days. How does this work in terms of packaging? Do I return in the assembled state?

Hi what do I do if a piece of my furniture (Como Tallboy) is lacking one of the holes shown in the diagram so there’s nowhere for the screw to go? Don’t want to drill it myself in case it’s in the wrong spot (also don’t own drill)

I brought a havana 6 seater dining table and it has the dow and srew marks for the cam bolts on the wrong side of the table legs. Which now prevents me from putting it together. I travelled 40minutes to get it and grithth shop is now closed. How do I get this issue fixed today? As its very frustrating

Hi there, I purchased Bravo Queen Bed (queen size) just 2 and half year ago, last night I found central part (steel bar) broken up, just woundering can I just order the broken part from local store?

Hi. Can you advise whether you use wood from sustainable sources for your products, particularly your beds, and the fabric used for the bed heads on your scandi-style beds?

Hi I have a Ecco Bookcase medium white and I have no instructions to put it together is there a way of getting any please?

Hi I bought a Saville king bed just under a year ago. Had to have the mattress replaced as it was sagging within months and now again new mattress it is sagging. Is it because of the bow slats? It's hurting my hip really bad. Indent know how those slats support the mattress as they sunk in the middle from the bow. I'm not wanting to pay more for mattress or anything else.

Hi there,
6 months ago I brought a "Bobbi" triple bunk bed frame, it squeaks like all hell no matter if my daughter's on the top or bottom bed. It makes noise on every side of the frame.
The base of the bed didn't line up with all the holes even to start with.
I can hear the squeaks through the bedroom wall. Its quite frustrating and wakes us up every night.
Also brought a queen "Bliss" mattress. There is one point that feels like its digging into me. I've even put a $170 foam mattress topper on it and can still feel it.
The delivery guys were really rough when dropping it off as they had forgotten it and had to go back to get it. Then only 1 bloke carried ot upstairs and the mattress was bending and flopping all over the place
What can be done here please?

I brought the Modena Queen Bed with Storage less than four years ago, and had to hire someone to put it together (the drawers were a bit much for my own capability). Since then, I’ve had two broken slats, which were quickly replaced, but now the side rail on one side has completely broken away from the base. I’ve noticed the bed has been discontinued, and upon contacting the store, they weren’t able to say if this was a common issue and led to the bed being discontinued (I’ve noticed on here that it has been mentioned a couple of times). There is one in the warehouse but my concern is that I’ll end up paying someone to put it together (cost me about $300) only to have the same thing happen in a few years again. Has the bed been discontinued because of a design issue, and is it possible to get a different model queen frame / base instead if so?

Where is the item I ordered and paid for it was picked from your company on the 18 December 2018 by hunter express but they have not delivered it their email address keeps getting rejected by the post office as bogus when phoned they say get in touch with the people namely you that I bought it from and I keep going round in circles. It was a bloc Desk in White if I don't get it please refund the money. Yours sincerely Linda Callow email address [email protected]

How do i attach the legs to my jazz sofa? I have mislaid my instructions

I've been waiting for my sofa bed. For the last 3 weeks I've been trying to get an answer re delivery eta. 7 calls later and I still get told another week or two. It's been 11 weeks. No staff members or manager want to return my calls. What should I do?

Do I receive a phone call or an email about my delivery?

We just bought the Jazz 2 seater sofa. It came with 4 legs and nothing else. The screw exposed from the legs is about one centermenter and doesn’t fit or screw into the predrilled hole. There were no instructions and no other parts... are we missing something? Or is this just the quality you can expect from fantastic furniture?