Reviewer Photos & Videos
- VIC, Ballarat
- Verified customer
Excellent Service and Quality
We had a great experience with Hotondo Homes Ballarat. The staff were all extremely helpful and easy to deal with, we were given regular updates on the build and they were always their to answer any questions we had. Our build was completed in a very timely manner and to an exceptional standard. Highly recommended.
1 comment
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Susan S.Gippsland, VIC
- VIC, Cowes
- Verified customer
Builder went broke now Head Office won't help
I would recommend that you do not go with Hotondo Homes because of the attitude of head office. I have luckily just managed to get my house through before Hotondo Cowes went broke, however, there is a major issue with the paint and the weatherboards which was supposed to be fixed 2 weeks after handover. Head office are aware but they basically do not care at all, just told me to take it up with the builder. Builder is now broke and painter is of course not returning my calls. Now there are other things wrong which would normally be fixed during...Read more
the maintenance period and I've just been told "here's the number of the liquidator". Have tried calling them twice and they are not returning my calls either so it seems like I am just stuck with the issues. I probably will have to go the legal road and address it in court. My advice is if you do go with them get an independent building inspector and make sure every single issue is fixed before handover because if something happens, there will be no support from head office at all, they simply do not care.4 comments
Hugo B.Hotondo Homes
Hi Susan,
We take this kind of feedback very seriously and are deeply sorry for the inconvenience that has been caused. Given the situation of the business, neither an administrator or liquidator has... Read more
not been appointed to that business, however the home warranty insurance will protect you. We have already been in contact with the insurer today and will make every effort to ensure they help you through this process. Our customer care team would like to discuss this further with you over the phone. Could you please confirm which number is best to contact you on by emailing [email protected]. Again, we apologise for the inconvenience. Kind regards, Hotondo Homes
Have emailed you, look forward to your action. It's a shame it takes a bad review to get anywhere, but thank you, let's see.
Hotondo has now been in touch, will update this post after developments occur.
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LorraineCentral Highlands and Goldfields, VIC
- 2 reviews
- 1 like
- VIC, Ballarat
- Verified customer
Disappointed
Purchased our house in March and wanting to have cafe blinds installed advised that would be disastrous to go ahead as rendered Blueboard has cracked beginning to fall off, advised that this is due to shoddy workmanship. House is not quite 4 years old, contacted local contractor who was pleasant and said that this cladding should be checked yearly. Over six weeks I have been contacting customer Care without one call back. Would never advise any one to use Hotondo.
4 comments
Hugo B.Hotondo Homes
Hi Lorraine,
We're sorry to hear you feel that way however as discussed, the house was built in 2015 and had been rented out between then and your purchase of the property in March, 2022. The particu... Read more
Thankyou for your reply. I would not expect to have attend to a two story home that is that is not yet 4 years old to find such excessive cracking. Informed this was extremely shoddy workmanship in t... Read more
he first place and would be difficult us to repair. Also we contacted your customer service at least one a week for the past six weeks and never for a call back.Hugo B.Hotondo Homes
Hi Lorraine,
We have looked into this with Customer Care and they had discussed the issue with you in September and the local builder came out to inspect the property on August 29. As mentioned, ther... Read more
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- VIC, Shepparton
- Verified customer
delighted with our New Home built by the team in Shepparton
Build was well managed throughout.
Very pleased with workmanship and build quality.
Issues were handled quickly with minimum fuss.
Final cost was as expected from original quote and contracted figure.
From our initial enquiry at the display home we extremely pleased with the degree of enthusiasm and professionalism shown by the team in Shepparton. All queries were answered honestly and in a timely manner. We found the entire staff very courteous and approachable. Nothing was too much trouble.
1 comment
Hugo B.Hotondo Homes
Hi Colleen,
Thanks for taking the time to review Hotondo Homes. We're so happy to hear about your wonderful experience with the Shepparton team. It is always great to hear the overall experience was ... Read more
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fabulous
- 2 reviews
- VIC, Mornington
- Verified customer
Beautiful home
We had a picture of the home we wanted to build! Cardinia Homes staff worked diligently and tirelessly with us to achieve our dream with the design stage through to completion. The build took about 9 months to finish once approved. Along the way there were little issues which were handled quickly and professionally. The outcome is that we have a solid built beautiful house that we can call our home (which looks very much like our original picture). If we were to build again, we would certainly use Cardinia Homes/Hotondo again.
1 comment
Hugo B.Hotondo Homes
Hi Fabulous,
Thanks for taking the time to review Hotondo Homes. We're so happy to hear you had such a great experience with Scott and the Mornington team. We are so happy to hear the team were able ... Read more
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GroverSouthwest, VIC
- VIC, Ocean Grove
- Verified customer
Geelong Building Solutions Turned Our Dreams to Reality
Aaron and the team at Geelong Building Solutions were amazing! From start to finish the communication and professionalism was amazing. Being our second home and our forever family home our expectations were high, not only were our expectations met they were exceeded. We absolutely love our home!! Huge thanks to Geelong Building Solutions!! We HIGHLY recommend you to anyone looking to build.
1 comment
Hugo B.Hotondo Homes
Hi Grover,
Thanks for taking the time to review Hotondo Homes. We're thrilled to hear about your experience with Aaron and the Ocean Grove team. The family home is such an important space and we are ... Read more
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KatySouthwest, VIC
- VIC, Ocean Grove
- Verified customer
Great team - Great Job
Aaron and the team did a great job on delivering the home to a very high standard. Would recommend Hotondo Ocean Grove for a custom built home. Kept up to date on progress through out and the entire team was helpful throughout the whole build process from beginning to end.
1 comment
Hugo B.Hotondo Homes
Hi Katy,
Thanks for taking the time to review Hotondo Homes. We're so glad to hear you had such a great experience with Aaron and the Ocean Grove team. Communication is such an important part of the ... Read more
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Amy SGreater Melbourne (Outer), VIC
- VIC, South Morang
- Verified customer
Very happy so far
My husband and I have been very impressed with the build of our house in south Morang by hotondo homes south Morang thus far.
Our frame is nearly finished and the workmanship has been excellent on both the slab and the frame stages.
From Day we met Darren and his team from hotondo homes south Morang they have been a pleasure to deal with creating our dream home
We are very impressed to see that Darren and his team build homes with a high standard going above minimum requirements that other volume builders in the new estates seem to do, our house feels like a custom build !!
We cannot wait to see the finished product
Daniel and Amy
1 comment
Hugo B.Hotondo Homes
Hi Daniel and Amy,
Thank you so much for taking the time to share your experience so far. It is wonderful to hear Darren and the South Morang team have already provided such an exceptional experience... Read more
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Alfredton LocalCentral Highlands and Goldfields, VIC
- VIC, Ballarat
- Verified customer
Exceptional Service & Quality
Hotondo Homes Ballarat went above and beyond for us with our build and could not recommend them highly enough. From sales to completion they always kept us informed and up to date with process and progression of my build. And delivered a exceptional home with the personalized service and quality to boot. Thanks for my dream home.
1 comment
Hugo B.Hotondo Homes
Hi Alfredton Local,
Thanks for taking the time to review Hotondo Homes. We're thrilled to hear about your exceptional experience with the Ballarat team. Communication is such a vital part of the buil... Read more
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GPGCentral Highlands and Goldfields, VIC
- VIC, Ballarat
- Verified customer
Amazing quality home with extremely helpful staff
The build process was simple and efficient, We were given all information and the build was done well before the completion date. The quality was fantastic and the staff were always there to help. We would definitely build with them again as the pricing is very good for the quality of workmanship and the products in the home.
1 comment
Hugo B.Hotondo Homes
Hi GPG,
Thanks for taking the time to review Hotondo Homes. We're so happy to hear you had such a great experience with our Ballarat team. It's always wonderful hearing our clients are not just happy... Read more
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- VIC, Horsham
- Verified customer
Extremely professional & easy to talk too.
From start to finish was a pleasure with Simon Lynch & the girls in the office. I was able to change the plans to suit me & the workmanship is above standard. I found our Horsham office a pleasure to deal with & not a nightmare like I have had friends tell me their experiences. Thank you very much.
1 comment
Hugo B.Hotondo Homes
Hi Vicki,
Thanks for taking the time to review Hotondo Homes. We are very happy to hear about your wonderful experience with Simon and the team from Horsham. We're glad to hear you were happy with bo... Read more
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Troy and Kylie ListerCentral Highlands and Goldfields, VIC
- VIC, Wallan
- Verified customer
Living the dream
Our building experience with Hotondo, Wallan has been a great experience. The coordination from design right through to the construction phase was excellent and very well executed. The communication during the whole process between Kalen and Keegan and the Wallan team has been fantastic. As a family we are impressed with the time, effort and quality. We highly recommend Hotondo Wallan to anyone interested in building there dream home with no hidden extra cost.
1 comment
Hugo B.Hotondo Homes
HI Troy and Kylie,
Thanks for taking the time to review Hotondo Homes. We're so glad you had such a great experience with Keegan, Kalen and the team at Wallan. It's always fantastic to hear how great... Read more
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SteveSouthwest, VIC
- VIC, Lara
- Verified customer
Quick timeframe, top quality and to budget and specs
This was our first experience through Build2grow and they were amazing. Build was exceptionally quick, with no hassles and very high quality. As well as building our investment property, they were able to work in with a tenant occupying the front dwelling and were punctual and considerate in all parameters.
Michael and his team were professional and committed to our needs and requirements at all stages of the build. I would definitely build through them and would highly recommend other people consider them as their future builder.
After co...Read more
1 comment
Hugo B.Hotondo Homes
Hi Steve,
Thanks for taking the time to review Hotondo Homes. It can be rare to have repeat customers in the building industry so we love to hear stories about clients who have worked with our builde... Read more
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VanessaSydney, NSW
- VIC, Lara
- Verified customer
An amazing journey with these beautiful homes.
I cannot thank Michael and his team at Hotondo Homes enough as they went above and beyond to make sure the whole process of my subdivision project was seamless. Im very happy to have a builder like Michael who is very knowledgeable, honest and has outstanding customer service to build my houses. The quality and workmanship is of high standards. The final costs was what I had expected with a subdivision and was within budget. It has been a very rewarding experience for me with Build2Grow and has exceeds my expectation with the outcome. I would highly recommend Michael and his team to anyone looking to build a quality home.
1 comment
Hugo B.Hotondo Homes
Hi Vanessa,
Thanks for taking the time to review Hotondo Homes. We're so happy to hear you had such an exceptional experience with Michael and the team from Lara. Thank you for your great recommendat... Read more
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AllySouthwest, VIC
- VIC, Lara
- Verified customer
Amazing. Love everything about it
The guys were awesome to work with. Any questions I had they were able to answer no worries. The quality is of a very high standard. The final cost was pretty much what I expected and had budgeted for my first house. The company handled everything professionally and friendly. Highly recommend hotondo from Lara.
1 comment
Hugo B.Hotondo Homes
Hi Ally,
Thanks for taking the time to review Hotondo Homes. We know it can sometimes be a little overwhelming when building your first home so it's wonderful to hear Michael and his team were able t... Read more
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Newtown White HouseSouthwest, VIC
- VIC, Lara
- Verified customer
Great looking house from a great builder.
Michael and his team, both on site and in the office, were both professional and competent in managing the build. Any delays or issues were dealt with quickly and efficiently and we were always kept informed. The quality, workmanship and finish of the build is excellent and a great example of how a home should look and feel. The final cost and any adjustments were well within our estimates. We would have no hesitation in recommending Michael and his team at Build2Grow to any person looking to build a quality home.
1 comment
Hugo B.Hotondo Homes
Hi Newton White House,
Thanks for taking the time to review Hotondo Homes. We're so happy to hear you had such a great experience with Michael and the team from Lara. We're glad you are so thrilled w... Read more
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Dennis YeeGreater Melbourne (Metropolitan), VIC
- VIC, Mornington
- Verified customer
Good quality workmanship
The build from start to finish took approximately 6months. I was impressed with the quality of workmanship in both the exterior and interior of the house.
Sales consultant was very patient with our design changes request also got to meet up with the builder a few times.
Construction phase was a breeze, site supervisor was very pleasant to work with.
Communications was easy with all parties from design to completion stage. I would recommend this builder to anyone thinking of building a new home.
1 comment
Hugo B.Hotondo Homes
Hi Dennis,
Thanks for taking the time to review Hotondo Homes. We're so happy to hear you had such a great experience with Scott and the team from Mornington. It's always great to hear our clients ar... Read more
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Frank SbernaVictoria
- VIC, Mornington
- Verified customer
Easy process from start to finish.
The entire project was professionally managed by the owner/Staff of Cardinia Homes.
Project proceeded smoothly with no major issues during the build process, very happy with the entire process from start to finish.
Staff were always available to answer any questions or queries we had during the process.
Would not hesitate to use Cardinia Homes again.
1 comment
Hugo B.Hotondo Homes
Hi Frank,
Thanks for taking the time to review Hotondo Homes. We're so happy to hear you had such a great experience with Scott and the team from Mornington. We're glad to hear you were satisfied wit... Read more
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Phil
- 2 reviews
- 1 like
- VIC, Wallan
- Verified customer
Magnificent home
The build went so smoothly from the very start to the end. We were informed regularly either by phone, meeting or test with photos of different stages and aspects of the build.
The workmanship seems to be excellent. We moved into the home approx 3 weeks ago and have not found any problems so far. Any concerns we had during the build which were minor were handled promply by all of the staff at Wallan. The cost was as estimated and as expected. We are so thrilled with the whole experience and have already recommended several people to contact Wayne & Keegan Marc.
1 comment
Hugo B.Hotondo Homes
Hi Phil,
Thanks for taking the time to review Hotondo Homes. We're thrilled to hear about your wonderful experience with the Wallan team. It's always wonderful to hear that the entire experience was ... Read more
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John FilippouSouthwest, VIC
- VIC, Lara
- Verified customer
Very friendly trustworthy team
The build went very smoothly and efficiently. The workmanship and quality of work is very good. The team from Build2grow are very obliging and spontaneous in any request we made. Would not hesitate to build again with Michael.
1 comment
Hugo B.Hotondo Homes
Hi John,
Thanks for taking the time to review Hotondo Homes. We're so happy to hear you had such a great experience with Michael and the Lara team. Thanks for your great recommendation!
Kind regards,
Hotondo Homes
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Questions & Answers
Andrew M.asked
Once deposit is paid how long till contracts are ready for the banks?
3 answers
In my experience Hotondo contracts were ready straight away and we had to wait for bank! Our build was complete from deposit to move in ahead of the twelve month time frame they gave us
Once all the colours and finishes etc are finalised the Contracts are ready for signing quite quickly.
Once signed they can go to the bank.
Hugo B.Hotondo Homes
Hi Andrew,
This can vary depending on each situation as a lot of factors can contribute to contracts being finalised including land being titled, colour selections etc. It's best to speak directly to your builder about time frames as they'll have the background knowledge on where everything is at.
Hope that helps.
Thanks - Rose
umesh r.asked
Anyone built with Hotondo near Werribee, Melbourne? and how is the experience? where can i find the standard inclusions? Do they offer custom builds?
2 answers
Hugo B.Hotondo Homes
Hi Umesh,
You can find our standard inclusions by visiting www.hotondo.com.au. We have three ranges of home designs which each have their own set of standard inclusions - Forever Retreat, Forever Sanctuary and Forever Oasis. Our builders also offer flexible floor plans meaning they can work with your to tailor our designs in order to suit your needs. Hope that helps.
Thanks,
Rose
Hi Umesh, Run from Hotondo mate, we are 13 months into our 4 month build - terrible experience
kk a.asked
Hi
I have a sloping land in Doreen, just wondering if you have any suitable home designs or do you undertake split level construction.
1 answer
Hugo B.Hotondo Homes
Hi kk a,
We definitely do undertake split level construction and have a range of home designs to suit sloping blocks depending on the fall of the land. We can also tailor our standard home designs to suit sloping blocks but again this will depend on the fall of the block. You can take a look at our split level home designs here https://hotondo.com.au/new-home-designs/?split=1 but it is best to discuss your options directly with the South Morang team who is the local builder for the area. The team would be happy to come out and visit the site to give you a better understanding of how it may work. You can find all the information about the South Morang team by visiting https://hotondo.com.au/home-builders/south-morang/.
Hope that helps!
Thanks - Rose
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Hugo B.Hotondo Homes
Hi Westbrook Developments,
ion was a standout for clients and it is something the team really pride themselves on. Kind regards, Hotondo HomesThanks for taking the time to review Hotondo Homes. We are so happy to hear you had such a great experience with the Ballarat team. It's always wonderful to hear communicat... Read more